# Spun — full page content for LLMs

## https://getspun.it/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Communications, Spun Smarter Spun is the shared WhatsApp inbox and WhatsApp CRM for teams, on your own WhatsApp number, with no Business API and no per-message fees. Bring calm, clarity, and control to every conversation: respond faster in any language, follow up smarter, and turn more chats into customers. Start Here For Free Free AI workspace · Simple to use · Optional WhatsApp integration Communicate with AI replies Tasks Translations Team workspace Optional WhatsApp integration Built-in AI AI That Moves Every Conversation Forward Spun gives you practical AI assistance for your daily customer communication. Write better replies, understand conversations faster, organize what matters, and move every opportunity closer to a customer. Write Better Replies, Faster Turn a rough thought into a clear, professional response you can review, edit, and send. Catch Up in Seconds See the key points, customer intent, and next steps from long conversations without reading every message. Know What Needs Attention Use AI to label conversations by intent, priority, status, or opportunity, so nothing important gets lost. Find Answers Across Your Workspace Ask about customers, conversations, tasks, notes, and follow-ups, and quickly find the information you need. Write Better Replies, Faster Turn a rough thought into a clear, professional response you can review, edit, and send. Catch Up in Seconds See the key points, customer intent, and next steps from long conversations without reading every message. Know What Needs Attention Use AI to label conversations by intent, priority, status, or opportunity, so nothing important gets lost. Find Answers Across Your Workspace Ask about customers, conversations, tasks, notes, and follow-ups, and quickly find the information you need. Write faster Global communication Cross Every Language Barrier Language should never stand between your business and a new opportunity. Use Spun to communicate in the other person’s language. Send translated messages, understand voice notes, and create translated audio, even when the other person is not using Spun. Translate Every Message Translate incoming and outgoing messages so you and your customers can each communicate in the language you know best. Voice Note Translation Turn incoming voice notes into clear transcripts and translations, so you can understand every message faster. Voice Messages, Translated Both Ways Translate incoming voice messages so you understand them quickly. Then record your reply in your language and send it as audio in theirs. Meet in Any Language Host live video conversations where everyone hears the conversation in the language they understand best. Translate Every Message Translate incoming and outgoing messages so you and your customers can each communicate in the language you know best. Voice Note Translation Turn incoming voice notes into clear transcripts and translations, so you can understand every message faster. Voice Messages, Translated Both Ways Translate incoming voice messages so you understand them quickly. Then record your reply in your language and send it as audio in theirs. Meet in Any Language Host live video conversations where everyone hears the conversation in the language they understand best. Text in any language Automation and productivity Follow Up Smarter. Move Faster. Spun helps you stay on top of every opportunity with reminders, tasks, quick replies, and scheduled messages. Bring order to busy conversations, so every important next step gets the attention it deserves. Alarms Add an alarm from any conversation in just a few clicks, so you always remember when to follow up. Tasks Turn conversations into clear next steps, due dates, and status. Quick Replies Save messages you use often and send them again anytime, so repeated answers stay fast, polished, and consistent. Scheduled Messages Write now, send later,

## https://getspun.it/googlesheets/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Google Sheets integration Your WhatsApp, live in Google Sheets. Every lead, order, call and closed chat - flowing into a spreadsheet as it happens. No Zapier, no exports, no copy-paste. Connect Google once, choose what to log, and your sheets stay up to date on their own. Native integration - included on every paid plan Connect your first sheet How it works Three steps from chat chaos to a living spreadsheet. 1 Connect your Google account One click, minimal permissions. Spun can only touch spreadsheets it creates for you - or ones you explicitly pick. The rest of your Drive stays invisible to us. 2 Pick an event and map your columns Choose what should become a row - a new lead, a closed chat, a finished order form - and arrange the columns exactly how you want them, with a live preview of the row before you save. 3 Rows appear on their own From that moment, every matching event lands in your sheet automatically - timestamped in your timezone, deduplicated, with a link that jumps straight back to the chat. Everything it does Built like a product, not a webhook Column mapping, filters, AI summaries, templates, scheduled reports and history export - all native, all included. 11 live events, ready to log Incoming and outgoing messages, new/updated/deleted contacts, labels, qualified leads, completed chat flows, closed conversations, processed queue messages and finished calls - every one can feed a sheet. Your columns, your order Map up to 30 columns per sheet with a live preview that shows exactly what the row will look like. Timestamps become real spreadsheet date-time values in your timezone - sortable and chartable, not text. Filters before the row is written Only log what matters: match all or any conditions - equals, contains, starts with, field present or absent. A sheet of only "hot lead" labels or only missed calls takes seconds to set up. AI chat summaries Add a Summary column to closed chats or qualified leads and Spun writes a one-two sentence AI recap of the conversation into the row - in your language, with phone numbers masked before the AI ever sees the text. One-click templates Leads Log, Order Tracker, Call Log, Support Log, Closed Chats Log with AI summaries, Daily Summary - each template creates the spreadsheet, formats the headers and wires the trigger in a single click. Scheduled reports A daily or weekly row with messages in and out, new contacts, average response time and active chats - your WhatsApp KPIs accumulating into a chartable history without anyone exporting anything. History export Backfill up to 100,000 rows of existing data - contacts, chat history by date range, call logs, campaign results - with a progress bar and a cancel button. New sheets or existing ones. Deep links back to the chat Every row can carry an "Open Chat" link that jumps from the spreadsheet straight into the conversation in Spun. Your sheet becomes a clickable index of your WhatsApp. Any destination Let Spun create a fresh spreadsheet in your Drive, or use the Google picker to choose an existing spreadsheet - or a folder, including Shared Drives your team already works in. Anything that happens can become a row Pick any of these events as a trigger - mix filters and column mappings to build exactly the log you need. Incoming & outgoing messages Contact created, updated or deleted Label assigned Lead qualified Chat flow completed Chat archived Queued message processed Call completed Daily & weekly report rows AI chat summaries A spreadsheet that tells you what each chat was about Add the Summary column to an Archived Chats or Leads sheet, and every row arrives with a short AI-written recap of the conversation - what the customer wanted, and how it ended. ✓ Written in your workspace's language ✓ Phone numbers masked before the AI sees a single word ✓ Strictly opt-in per sheet - no summary column, no AI involved ✓ Never slo

## https://getspun.it/features/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Platform features, interactive preview See every Spun feature in action Hover over any of the 110 features to watch a short demonstration. On a phone, tap a feature to preview it. Hide paid-plan features Your Team, One Inbox Shared Team Inbox All plans Multiple team members managing conversations from the same WhatsApp number. See who's handling what in real-time. Learn more Copy link Autoplay next: on See documentation Hover to preview, click to pin Your Team, One Inbox Reach More, Sell More Never Miss a Follow-Up Put the Routine on Autopilot Weave AI: Your Smartest Teammate Connect Your AI (MCP) WhatsApp, Calls and Every Channel Know What Is Working Plays Well With Your Tools Built for Trust Your Team, One Inbox Share WhatsApp with your whole team, assign chats and answer as one - nothing slips through. 1 . Shared Team Inbox All plans Multiple team members managing conversations from the same WhatsApp number. See who's handling what in real-time. Demonstration available 2 . Share Access Wizard All plans Invite a teammate or share your inbox in five steps: who, role, pipeline, filters, review. Four presets from Viewer to Full Control, eleven fine-grained permissions, and filter-scoped access so a helper sees only the chats you choose. Demonstration available 3 . Role-Based Access Free Control who can see what with granular roles and permissions. Admin, agent, and viewer roles with customizable feature access. Demonstration available 4 . Auto-Assign Chats All plans Round-robin rotation spreads new WhatsApp chats across your team automatically. Each new incoming one-to-one chat gets the next teammate's name label in turn. Set the order, a weight from 1 to 20 for people who should get more, each person's working hours in their own time zone, and a pause until a date for someone who is away. Rotation applies a label your filters can use; it does not lock a chat to one person. Demonstration available 5 . Internal Team Chat Free Built-in team messaging for quick coordination. DMs, group threads, and task-linked discussions - without leaving the inbox. Demonstration available 6 . Internal Spun Groups Free Create internal group conversations for team discussions that stay separate from WhatsApp. Demonstration available 7 . Team Presence & Mentions All plans See which teammates are viewing or replying to a conversation before you answer, so two people never reply to the same customer. Mention a teammate with @ in a team note to send them a push notification. Demonstration available 8 . Team Notes All plans Leave internal notes on a conversation so the next person picks it up with the full context - never visible to the customer. Demonstration available 9 . Inbox Organization Free Labels, filters, search, pins, muting and archiving. Focus on unread messages, a single label, or just the conversations that need attention. Demonstration available 10 . Starred Messages Free Save important messages and come back to them later without scrolling through the whole conversation. Demonstration available 11 . Today's Briefing Free A slim strip above the chat list counts what needs you right now: unanswered, unread, waiting, alarms, overdue tasks, stale and failed. Click a pill to work through exactly those chats; the strip disappears when there is nothing to report. Demonstration available 12 . Quick Replies & Templates All plans Save frequently used messages as templates. Insert them with a shortcut and personalize with contact variables. Demonstration available 13 . Scheduled Messages All plans Compose messages now and schedule them for later. Perfect for follow-ups, reminders, and time-zone-optimized outreach. Demonstration available 14 . Translation Room Free Real-time multilingual video rooms - everyone speaks their own language and hears everyone else in theirs. Free for 1:1 conversations; paid plans host group roo

## https://getspun.it/pricing/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Pricing Simple plans that grow with your business Flat monthly plans with no Business API and no per-message fees. Connect the WhatsApp number you already use. Every plan includes the shared inbox, every on-demand AI feature and unlimited team members, plus monthly AI credit charged at provider rates plus 30 percent. Higher plans add AI workflows that run on a schedule, business automation, staff reporting, and more history and storage. Starter Plan $5 of AI credit per month (1M tokens) AI Assistance AI that answers when you ask, for one person or a light team $49 USD / month billed monthly Choose Starter 7 days free with no card, or upgrade now and get 1 month free. You choose after sign-up. WhatsApp Integration included - your existing number Everything in Free and: Shared inbox, messaging and every on-demand AI feature 1 AI workflow on a schedule, such as a morning digest or a monitor 10 GB storage · 90 days message history Unlimited team members Unlimited-size translation rooms (token-based) 2,000 Connected AI reads per month from ChatGPT, Claude and other assistants, then $25 per month for unlimited reads Add AI credit anytime at face value, from $5 Add more WhatsApp numbers - $49 / month each Recommended for daily business operations Pro Plan $15 of AI credit per month on Pro, $40 on Max AI Workflows AI workflows that keep working for your business every day From $100 USD / month billed monthly Choose Pro or Max 7 days free with no card, or upgrade now and get 1 month free. You choose after sign-up. WhatsApp Integration included - your existing number Everything in Starter, plus: Up to 8x the AI credit of Starter Up to 5 scheduled AI workflows on Pro, unlimited on Max Connected AI included, unlimited within rate limits (ChatGPT, Claude and other assistants via MCP) Business automation: chatflows, webhooks, recurring Google Sheets sync, proactive bots and campaigns Staff reporting: basic on Pro, advanced on Max General REST API and integration credentials Up to 500 GB storage Up to unlimited message history Additional WhatsApp numbers: a Starter line $29, a Pro line $70, a Max line $100 per month Priority support Start free for 7 days with no card, or upgrade, pay now and get 1 month free. Your next charge will be in 2 months. Usage limits apply. Local currency pricing is available at checkout. No per-seat fees No per-message fees AI at provider rates plus 30 percent Compare the plans Every plan includes the shared inbox, on-demand AI, Contact Circles, messaging and broadcasts. The plans differ in AI credit, workflows that run on a schedule, automation, reporting, history and storage. Starter Plan AI Assistance Pro Plan AI Workflows Max Plan Advanced AI Workflows AI credit / month $5 1M tokens $15 3M tokens $40 8M tokens AI workflows on a schedule Daily digests, monitors, check-in and follow-up reminders, proactive bot triggers. For example: each morning, who is waiting for a reply; alert me when a customer mentions cancellation. 1 Up to 5 Unlimited Connected AI Spun's data and actions inside ChatGPT, Claude and other assistants 2,000 reads / month then $25 / month add-on Included Included Staff reporting Basic: current response times, unanswered requests, overdue follow-ups. Advanced: employee and team comparisons over 92 days and SLA monitors with custom targets. - Not included Basic Advanced Business automation Chatflows, webhooks, recurring Google Sheets sync, proactive bot builder and campaigns - Not included General REST API and integration credentials - Not included Storage 10 GB 100 GB 500 GB Message History 90 days 1 year Unlimited Extra WhatsApp number (Starter-level line) $49 / month $29 / month $29 / month What that looks like in practice Starter Plan Pro Plan Max Plan Smart replies ≈ 2,560 ≈ 7,690 ≈ 20,500 Chat summaries ≈ 800 ≈ 2,400 ≈ 6,400 Weave questions at Advanced quality ≈ 70 ≈ 210 ≈ 559 Voice-no

## https://getspun.it/support/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Support How can we help you? Search our FAQ, browse documentation, or chat with our team. Show help for WhatsApp Extension Live Chat Available inside the Spun app - open Support from your inbox Email Support support@spun.com We typically respond within 24 hours Help Center Browse the full product documentation Looking for the full product documentation? Browse docs.spun.com FAQ Frequently Asked Questions Getting Started How do I import contacts? AI & Automation What AI features are available? How does AI Compose work? How does auto-translate work? What is auto-transcription? Team & Productivity What team member roles are available? Can I share saved filters with team members? Can I manage multiple inboxes? How do tasks and alarms work? Billing & Plans What are AI tokens? Can I pay in my local currency? Weave AI Meet Weave - Your AI Assistant Inside Spun Ask anything in plain language. Weave understands your conversations and helps you work faster. → “ Label Sarah as VIP ” → “ Export my customer contacts as CSV ” → “ Give me my daily briefing ” → “ Create a follow-up task for John due Friday ” Weave can search chats, summarize conversations, label contacts, create tasks, set reminders, draft messages, export CSV data, save multi-action macros, analyze engagement, detect at-risk conversations, and answer by voice - all in plain language. AI Compose Auto-Translate Auto-Transcribe Smart Replies AI Labels Knowledge Base Chatbot Try Weave Free Documentation for Spun Users Use Weave for Help Getting Started Connect WhatsApp, import contacts, and send your first message in minutes. Available in the Spun app AI & Smart Features AI Compose, auto-translate, auto-transcribe, smart replies, AI auto-labels, and knowledge base chatbot. Available in the Spun app Team Inbox & Roles Shared inbox with Read/Write, Read-Only, and Filter-Limited roles. Granular permissions and shared filters. Available in the Spun app Labels & Segmentation Color-coded labels, dynamic segments, bulk actions, smart filters, and AI auto-labeling. Available in the Spun app Contacts & CRM Contact database, custom fields, import/export, CRM sync with HubSpot, Pipedrive, and GoHighLevel. Available in the Spun app Extensions & API Phone calls, file sync, payment reminders, webhooks, developer portal, and the extension marketplace. Available in the Spun app Still need help? Our team is here to help you get the most out of Spun. Start a Conversation Email Us Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing explained · WhatsApp helpdesk · Documentation Beta phone apps for iPhone and Android: available to install after you connect your WhatsApp. © 2026 Spun by Spun Life, LLC Features Google Sheets Sync Pricing Contact Terms of Service Privacy Policy Security Privacy Features Data Deletion

## https://getspun.it/compare/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Compare How Spun Compares Detailed side-by-side comparisons with every major WhatsApp Business API platform - real pricing, features and honest verdicts. WATI Alternatives Respond.io Alternatives AiSensy Alternatives Interakt Alternatives SleekFlow Alternatives Trengo Alternatives DoubleTick Alternatives Zoko Alternatives Periskope Alternatives Cooby Alternatives TimelinesAI Alternatives WA Web Plus Alternatives Twilio WhatsApp: Pricing & Alternatives Gallabox: Pricing & Alternatives DelightChat: Pricing & Alternatives 360dialog: Pricing & Alternatives KalTalk: Pricing & Alternatives Head-to-head matchups Fair, in-depth comparisons of the leading platforms against each other, with real pricing and a clear verdict. WATI vs Respond.io Respond.io vs Trengo SleekFlow vs WATI AiSensy vs Interakt WATI vs Interakt Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing explained · WhatsApp helpdesk · Documentation Beta phone apps for iPhone and Android: available to install after you connect your WhatsApp. © 2026 Spun by Spun Life, LLC Features Google Sheets Sync Pricing Contact Terms of Service Privacy Policy Security Privacy Features Data Deletion

## https://getspun.it/use-cases/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Use Cases Your industry runs on WhatsApp. Spun makes it run better. One shared, AI-powered inbox on the number you already use - see how teams like yours put it to work. Real Estate Every lead answered. Every viewing followed up. Spun is a shared WhatsApp inbox for real estate agencies that runs on your own WhatsApp number, so buyers and renters ke… See how it works E-commerce From "is this in stock?" to repeat customer. Spun is a shared WhatsApp inbox for online stores that runs on your own WhatsApp number, the one you already print on ev… See how it works Clinics & Healthcare A calmer front desk. Fewer no-shows. Spun gives your front desk WhatsApp Business with multiple users: every receptionist answers patients on your own WhatsA… See how it works Education & Coaching Enrolment questions answered before they cool off. Spun turns the number course sellers, tutoring centres and schools already use into a team workspace, on your own WhatsA… See how it works Home Services Book the job while the competitor is still ringing back. Spun is a shared WhatsApp inbox for home service businesses that runs on your own WhatsApp number, so the office and the… See how it works Travel & Tourism Travellers message at midnight. Your team still looks great. Spun is a shared WhatsApp inbox for travel agencies and tour operators that runs on your own WhatsApp number. Quotes, it… See how it works Virtual Assistants Run your clients’ WhatsApp without taking their phone. Spun lets a client share exactly the conversations you manage on their own WhatsApp number, without handing over their p… See how it works Small Teams One number. Your whole team behind it. Spun gives a small team WhatsApp Business with multiple users: everyone answers customers from one shared inbox and What… See how it works Automation Without the API Automate WhatsApp. Skip the Business API. Yes, you can automate WhatsApp without the WhatsApp Business API: Spun connects to your own WhatsApp number by QR code, … See how it works Voice Transcription Every voice note, readable the moment it arrives. Connect your own WhatsApp number to Spun by QR code and turn on auto-transcribe: every voice note then arrives with its … See how it works Group Chat Analysis Hundreds of groups. One morning report. Spun reads the WhatsApp groups on your own WhatsApp number and answers the questions a manager actually asks: what is st… See how it works Start Free Trial Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing explained · WhatsApp helpdesk · Documentation Beta phone apps for iPhone and Android: available to install after you connect your WhatsApp. © 2026 Spun by Spun Life, LLC Features Google Sheets Sync Pricing Contact Terms of Service Privacy Policy Security Privacy Features Data Deletion

## https://getspun.it/use-cases/real-estate/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Real Estate WhatsApp for Real Estate Every lead answered. Every viewing followed up. Spun is a shared WhatsApp inbox for real estate agencies that runs on your own WhatsApp number, so buyers and renters keep messaging the number they already know. Every agent answers, follows up after viewings and logs leads from one AI-powered workspace, without changing the number or paying per message. Start Free Trial Sound familiar? Leads die in personal phones Enquiries land on one agent’s WhatsApp and vanish when they’re busy, on leave, or gone. Nobody else can see or answer them. No record of what was promised Prices, availability and viewing times get agreed in chats no one can audit later. Follow-ups slip After a viewing, the next message is the deal - and it’s the easiest one to forget. Voice notes pile up Clients send long voice notes; agents on the road can’t always listen and act. How real estate teams use Spun One shared inbox for the agency The office number becomes a team inbox - every agent sees, claims and answers chats with full history, on web or mobile. AI replies & chat summaries Draft answers to common questions in one tap and get instant summaries of long negotiations before you walk into a viewing. Voice notes, transcribed Every client voice note arrives as text too - skim it between showings instead of replaying audio. Listing broadcasts Send a new listing to matched buyer lists without a Business API and without per-message fees. Scheduled follow-ups Queue the day-after-viewing message while the conversation is still fresh. Leads logged to Google Sheets New enquiries and closed chats become rows in your sheet automatically - your pipeline stays current without data entry. Up and running in an afternoon 1 Connect your existing number Keep the number on every sign and portal listing. Setup takes minutes - no Business API application. 2 Invite the team Unlimited team members on one flat plan. Assign chats, add labels like Buyer, Seller or Hot Lead. 3 Automate the busywork Auto-replies for after-hours, broadcasts for new listings, Sheets logging for the pipeline. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Do I need a new WhatsApp number?","acceptedAnswer":{"@type":"Answer","text":"No. Spun works on the WhatsApp number your agency already uses - clients notice nothing."}},{"@type":"Question","name":"Can several agents answer the same number at once?","acceptedAnswer":{"@type":"Answer","text":"Yes. That is the core of Spun: a shared team inbox with unlimited team members, assignment and full history."}},{"@type":"Question","name":"Do I pay per message like the WhatsApp Business API?","acceptedAnswer":{"@type":"Answer","text":"No. Spun connects by QR code, so there is no Business API and no per-message fees: a flat monthly price starting at $49, with broadcasts and conversations never metered per message."}},{"@type":"Question","name":"Can I keep my personal chats private?","acceptedAnswer":{"@type":"Answer","text":"Granular team access controls what each member sees, so private conversations stay private."}}]} Frequently asked questions Do I need a new WhatsApp number? No. Spun works on the WhatsApp number your agency already uses - clients notice nothing. Can several agents answer the same number at once? Yes. That is the core of Spun: a shared team inbox with unlimited team members, assignment and full history. Do I pay per message like the WhatsApp Business API? No. Spun connects by QR code, so there is no Business API and no per-message fees: a flat monthly price starting at $49, with broadcasts and conversations never metered per message. Can I keep my personal chats private? Granular team access controls what each member sees, so private conversations stay private. Where does this data actually live? Your organisation is homed on one data cell - new o

## https://getspun.it/use-cases/ecommerce/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases E-commerce WhatsApp for E-commerce From "is this in stock?" to repeat customer. Spun is a shared WhatsApp inbox for online stores that runs on your own WhatsApp number, the one you already print on every package. Support, sales and fulfilment answer orders together, with AI replies, automations and a live order log in Google Sheets. Start Free Trial Sound familiar? Order questions swamp one phone "Where is my order?" lands on a single device that support, fulfilment and the owner all fight over. Orders taken in chat get lost Details agreed in conversation never make it to a system anyone can track. Promotions are manual Announcing a sale means forwarding a message list by hand, chat by chat. No support coverage When the person holding the phone is off, customers hear silence. How e-commerce teams use Spun Shared support inbox Support, sales and fulfilment work the same WhatsApp number together - with assignment, labels like New Order or Complaint, and full history. Auto-replies & chat flows Answer the questions that repeat - hours, delivery, returns - instantly, even at 2am. AI-drafted answers Long complaint thread? Get a summary and a suggested reply instead of scrolling. Broadcasts without per-message fees Send restock alerts and sale announcements to customer lists on a flat plan. Orders logged to Google Sheets Chats and orders become rows in real time - leads, orders, closed conversations, each in its own sheet. Scheduled messages Queue dispatch confirmations and follow-ups to send at the right moment. Up and running in an afternoon 1 Connect the store number The number on your packaging and Instagram bio becomes a team workspace in minutes. 2 Set up flows and templates Auto-answer the repetitive questions; keep humans for the conversations that sell. 3 Log everything to Sheets One-click templates for a Leads log or Orders log - your ops sheet fills itself. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does Spun work with the WhatsApp number my store already uses?","acceptedAnswer":{"@type":"Answer","text":"Yes, that is the point. Spun connects to your existing number by QR code, so there is no new number, no Business API, no per-message fees and no migration for your customers."}},{"@type":"Question","name":"Can I send promotions to many customers?","acceptedAnswer":{"@type":"Answer","text":"Yes, broadcasts are built in, and because pricing is flat you are not charged per message."}},{"@type":"Question","name":"How do orders get into my spreadsheet?","acceptedAnswer":{"@type":"Answer","text":"The native Google Sheets integration writes conversations, leads and closed chats as rows in real time - no Zapier."}},{"@type":"Question","name":"What does it cost?","acceptedAnswer":{"@type":"Answer","text":"Flat plans start at $49/month with unlimited team members, and there is a free trial."}}]} Frequently asked questions Does Spun work with the WhatsApp number my store already uses? Yes, that is the point. Spun connects to your existing number by QR code, so there is no new number, no Business API, no per-message fees and no migration for your customers. Can I send promotions to many customers? Yes, broadcasts are built in, and because pricing is flat you are not charged per message. How do orders get into my spreadsheet? The native Google Sheets integration writes conversations, leads and closed chats as rows in real time - no Zapier. What does it cost? Flat plans start at $49/month with unlimited team members, and there is a free trial. Where does this data actually live? Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview . Put your WhatsApp number

## https://getspun.it/use-cases/clinics/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Clinics & Healthcare WhatsApp for Clinics A calmer front desk. Fewer no-shows. Spun gives your front desk WhatsApp Business with multiple users: every receptionist answers patients on your own WhatsApp number, each from their own login. Patients book, reschedule and ask as they always have, while scheduled reminders and auto-replies cut the phone-tag. Start Free Trial Sound familiar? The phone never stops Reception juggles calls while WhatsApp messages stack up unanswered on a separate device. No-shows cost real money Appointments made weeks ago get forgotten without a reminder the patient actually reads. One device, many staff The clinic phone gets passed around; context and accountability get lost with it. Repetitive questions Opening hours, directions, insurance, prep instructions - typed out dozens of times a day. How clinics & healthcare teams use Spun Shared front-desk inbox Every receptionist works the same WhatsApp number from their own screen, with full patient conversation history. Scheduled reminders Queue appointment reminders in advance - sent from the number patients already trust and actually read. Auto-replies for the routine Hours, location, parking, prep instructions - answered instantly, even after closing. Voice notes transcribed Patients who prefer talking get heard - staff read the transcript and respond fast. Labels for triage Mark chats New Patient, Reschedule or Urgent so the right person handles them first. Access controls Granular team access means staff see the conversations they need - and only those. Up and running in an afternoon 1 Connect the clinic number Keep the number printed on appointment cards. No Business API, minutes to set up. 2 Give the front desk access Unlimited staff members on one flat plan, each with their own login. 3 Automate reminders and FAQs Scheduled messages for appointments, auto-replies for the questions that repeat. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can multiple receptionists answer the same clinic number?","acceptedAnswer":{"@type":"Answer","text":"Yes. A shared team inbox with per-user logins and full history is exactly what Spun does, and it connects by QR code, so there is no Business API and no per-message fees."}},{"@type":"Question","name":"Can we send appointment reminders automatically?","acceptedAnswer":{"@type":"Answer","text":"You can schedule messages in advance so reminders go out at the right time from your clinic’s own number."}},{"@type":"Question","name":"Do patients need to install anything?","acceptedAnswer":{"@type":"Answer","text":"No. Patients just use WhatsApp as always - everything changes on your side only."}},{"@type":"Question","name":"Is our data retained?","acceptedAnswer":{"@type":"Answer","text":"Conversations are stored in your workspace with retention controls; see the privacy pages for the full policy."}}]} Frequently asked questions Can multiple receptionists answer the same clinic number? Yes. A shared team inbox with per-user logins and full history is exactly what Spun does, and it connects by QR code, so there is no Business API and no per-message fees. Can we send appointment reminders automatically? You can schedule messages in advance so reminders go out at the right time from your clinic’s own number. Do patients need to install anything? No. Patients just use WhatsApp as always - everything changes on your side only. Is our data retained? Conversations are stored in your workspace with retention controls; see the privacy pages for the full policy. Handling someone else's customers? Every organisation is isolated from every other one by PostgreSQL row-level security, and each is homed on a single data cell - new organisations are created on the EU cell in Nuremberg, Germany. You control per-service what reaches an AI provider, and a DPA is availabl

## https://getspun.it/use-cases/education/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Education & Coaching WhatsApp for Education Enrolment questions answered before they cool off. Spun turns the number course sellers, tutoring centres and schools already use into a team workspace, on your own WhatsApp number. Admissions, teachers and admins answer together, with WhatsApp automation for education built in: broadcasts, scheduled reminders and AI-drafted replies, so nothing slips through. Start Free Trial Sound familiar? Enquiries go cold A parent or student who asks about a course today enrols somewhere else if the answer comes Thursday. Announcements are chaos Schedule changes get forwarded student-by-student, and someone always misses it. One admin holds everything The person with the phone is the single point of failure for the whole institute. Payment follow-ups are awkward Fee reminders get skipped because sending them one by one is tedious. How education & coaching teams use Spun Shared admissions inbox The whole team answers the institute’s number together, with assignment and history per contact. Broadcasts to class lists Schedule changes, new course announcements and reminders to whole groups - flat price, no per-message fees. Scheduled reminders Class reminders and fee follow-ups queued in advance, sent on time, every time. AI replies & summaries Draft answers to course questions in a tap; summarize a long parent thread before the call. Enquiries logged to Sheets Every new enquiry becomes a row in your admissions sheet automatically. Labels per course/batch Tag chats by course, batch or stage so follow-up lists build themselves. Up and running in an afternoon 1 Connect your number The number on your flyers and website keeps working - now for the whole team. 2 Organize with labels By course, by batch, by enrolment stage - however your institute thinks. 3 Broadcast and remind Announcements and scheduled reminders replace the manual forward-to-everyone routine. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can teachers and admins share one number?","acceptedAnswer":{"@type":"Answer","text":"Yes. Spun gives you WhatsApp Business with multiple users: unlimited team members on a flat plan, each with their own login and access level, with no Business API and no per-message fees."}},{"@type":"Question","name":"Can I message a whole class at once?","acceptedAnswer":{"@type":"Answer","text":"Yes, broadcasts send to your lists without per-message charges."}},{"@type":"Question","name":"Will parents see any difference?","acceptedAnswer":{"@type":"Answer","text":"No - they keep messaging the same number on regular WhatsApp."}},{"@type":"Question","name":"Is there a free trial?","acceptedAnswer":{"@type":"Answer","text":"Yes, every plan starts with a free trial - no credit card required."}}]} Frequently asked questions Can teachers and admins share one number? Yes. Spun gives you WhatsApp Business with multiple users: unlimited team members on a flat plan, each with their own login and access level, with no Business API and no per-message fees. Can I message a whole class at once? Yes, broadcasts send to your lists without per-message charges. Will parents see any difference? No - they keep messaging the same number on regular WhatsApp. Is there a free trial? Yes, every plan starts with a free trial - no credit card required. Where does this data actually live? Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview . Put your WhatsApp number to work Flat pricing from $49/month, unlimited team members, free trial - on the number you already use. Start Free Trial More industries: Real Estate · E-commerce · Clinics & Healthcare · Home Services 

## https://getspun.it/use-cases/home-services/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Home Services WhatsApp for Home Services Book the job while the competitor is still ringing back. Spun is a shared WhatsApp inbox for home service businesses that runs on your own WhatsApp number, so the office and the field crew work every job request together. Quotes go out faster, schedules get confirmed and customers stay updated, with every photo and voice note in one history. Start Free Trial Sound familiar? Quotes go out late The tech is under a sink, the office can’t see the request, and the customer books someone else. Job details live in one phone Addresses, photos, agreed prices - locked in a device that goes home at night. Voice notes from the field Crews send voice updates nobody has time to replay in full. No-show appointments Customers forget the visit window because nobody sent a reminder. How home services teams use Spun Office + field, one inbox Dispatch sees every request; techs check chats from the road on mobile. Same number, full history, photos included. Voice notes transcribed Field updates arrive as readable text - dispatch acts without headphones. Appointment reminders Schedule the "we arrive between 9–11" message the day before, automatically from your number. After-hours auto-reply Capture the 10pm emergency request with an instant response and a promise of a call at 8am. Job log in Google Sheets Requests and closed jobs become rows automatically - your job sheet stays honest. Labels for job status Quote Sent, Scheduled, Done - see the pipeline at a glance right in the inbox. Up and running in an afternoon 1 Connect the business number The number on the van keeps ringing and messaging - now the whole crew can work it. 2 Split office and field access Granular access: dispatch sees everything, techs see their jobs. 3 Automate confirmations Scheduled reminders and auto-replies handle the routine so the crew can work. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can my techs use it from their phones?","acceptedAnswer":{"@type":"Answer","text":"Yes - Spun runs in the browser and as iOS/Android apps, so the field crew works the same inbox as the office."}},{"@type":"Question","name":"What happens to the photos customers send?","acceptedAnswer":{"@type":"Answer","text":"They stay in the conversation history, visible to everyone with access to that chat."}},{"@type":"Question","name":"Do we need the WhatsApp Business API?","acceptedAnswer":{"@type":"Answer","text":"No. Spun connects to your existing number by QR code, so there is no Business API and no per-message fees."}},{"@type":"Question","name":"How fast is setup?","acceptedAnswer":{"@type":"Answer","text":"Minutes - connect the number, invite the team, and you’re answering together."}}]} Frequently asked questions Can my techs use it from their phones? Yes - Spun runs in the browser and as iOS/Android apps, so the field crew works the same inbox as the office. What happens to the photos customers send? They stay in the conversation history, visible to everyone with access to that chat. Do we need the WhatsApp Business API? No. Spun connects to your existing number by QR code, so there is no Business API and no per-message fees. How fast is setup? Minutes - connect the number, invite the team, and you’re answering together. Where does this data actually live? Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview . Put your WhatsApp number to work Flat pricing from $49/month, unlimited team members, free trial - on the number you already use. Start Free Trial More industries: Real Estate · E-commerce · Clinics & Healthcare · Education & Coaching · Travel & Tourism · Virtual As

## https://getspun.it/use-cases/travel/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Travel & Tourism WhatsApp for Travel Travellers message at midnight. Your team still looks great. Spun is a shared WhatsApp inbox for travel agencies and tour operators that runs on your own WhatsApp number. Quotes, itineraries and "our flight got cancelled" arrive across time zones and languages, and your whole agency stays on top of them together. Start Free Trial Running a hotel, holiday let, agency or tour company? See Spun for travel and hospitality businesses . Sound familiar? Time zones never sleep A traveller’s crisis at 3am waits for one agent’s alarm clock. Language barriers Guests write and send voice notes in languages your agents don’t all speak. Long threads, lost details A two-week trip negotiation buries the one detail that matters today. Deals announced one by one Last-minute offers get forwarded manually and reach half the list too late. How travel & tourism teams use Spun One inbox across shifts Agents in different shifts and offices work the same number with full context on every traveller. Speech & message translation Voice notes transcribed and speech translated, so the conversation continues in any language. AI thread summaries Open a months-long booking thread and get the story in seconds before you reply. Deal broadcasts Last-minute offers to segmented traveller lists - flat pricing, no per-message metering. Trip reminders Check-in reminders, pickup times and document checklists scheduled ahead of every departure. Labels per booking stage Quote, Booked, Travelling, Returned - a pipeline view inside the inbox. Up and running in an afternoon 1 Connect the agency number The WhatsApp number your travellers save keeps working - now with your whole team behind it. 2 Cover every time zone Unlimited team members means the night shift sees the same history as the day shift. 3 Automate the itinerary drumbeat Scheduled reminders for payments, documents and departures - sent on time, every trip. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can agents in different countries share the inbox?","acceptedAnswer":{"@type":"Answer","text":"Yes - it’s web and mobile-app based, so any agent with a login works the same number from anywhere."}},{"@type":"Question","name":"What languages does the AI handle?","acceptedAnswer":{"@type":"Answer","text":"Spun’s AI helps you respond faster in any language, with voice transcription and speech translation built in."}},{"@type":"Question","name":"Can we message all travellers on a tour at once?","acceptedAnswer":{"@type":"Answer","text":"Yes, broadcasts go to lists you define. Spun connects by QR code, so there is no Business API and no per-message fees."}},{"@type":"Question","name":"Do travellers need anything special?","acceptedAnswer":{"@type":"Answer","text":"No - they use normal WhatsApp; your side gets the team features."}}]} Frequently asked questions Can agents in different countries share the inbox? Yes - it’s web and mobile-app based, so any agent with a login works the same number from anywhere. What languages does the AI handle? Spun’s AI helps you respond faster in any language, with voice transcription and speech translation built in. Can we message all travellers on a tour at once? Yes, broadcasts go to lists you define. Spun connects by QR code, so there is no Business API and no per-message fees. Do travellers need anything special? No - they use normal WhatsApp; your side gets the team features. Where does this data actually live? Your organisation is homed on one data cell - new organisations are created on the EU cell in Nuremberg, Germany - and isolated from every other organisation by PostgreSQL row-level security. You control per-service what reaches an AI provider. Read the security overview . Put your WhatsApp number to work Flat pricing from $49/month, unlimited team members, free trial - on th

## https://getspun.it/use-cases/virtual-assistants/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Virtual Assistants WhatsApp for Virtual Assistants Run your clients’ WhatsApp without taking their phone. Spun lets a client share exactly the conversations you manage on their own WhatsApp number, without handing over their phone or their whole digital life. You work those chats in a shared inbox with AI doing the heavy lifting, while personal chats stay private and every action stays visible. Start Free Trial Sound familiar? Clients won’t hand over their phone The client’s WhatsApp holds personal chats too. Without scoped access, "help me with WhatsApp" means an awkward all-or-nothing handover. Context lives in someone else’s head You inherit conversations mid-thread with no history, no notes and no idea what was already promised. Juggling several clients Each client is a separate number, a separate login, a separate mess. Switching costs eat your billable hours. Proving the work When your work is invisible inside someone else’s phone, reporting what you did is manual and unconvincing. How virtual assistants teams use Spun Per-customer conversation scoping The client grants access to only the conversations you manage. Personal chats stay private, and trust stops being the blocker. Shared inbox with full history Every scoped chat arrives with its history, labels and assignments, so you pick up threads mid-conversation with confidence. AI replies and summaries Draft answers in the client’s tone, summarize long threads before responding, and ask the AI about any chat instead of scrolling. Voice notes transcribed Clients and their customers love voice notes. You get every one as text, automatically. Scheduled follow-ups Queue the follow-up while the context is fresh; it sends on time even when you are on another client. Work logged to Google Sheets Conversations and leads become rows in a sheet the client can open any time: reporting that writes itself. Up and running in an afternoon 1 Client connects their number One QR scan, like WhatsApp Web. No Business API application, and the client keeps using WhatsApp as always. 2 Client scopes your access Granular team access means you see the customers you manage and nothing else. 3 You work the inbox AI drafts, transcripts, labels and scheduled sends, from web or the mobile app. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can a client share only some conversations with me?","acceptedAnswer":{"@type":"Answer","text":"Yes. Spun’s granular team access lets an owner restrict a team member to specific customers’ conversations, which is exactly the VA arrangement: you see the chats you manage, their personal life stays private."}},{"@type":"Question","name":"Does the client need to stop using WhatsApp on their phone?","acceptedAnswer":{"@type":"Answer","text":"No. Spun connects as a linked device, like WhatsApp Web, so there is no Business API and no per-message fees. The client keeps using their phone normally and sees everything you do in the shared workspace."}},{"@type":"Question","name":"Do I need the client’s phone to work?","acceptedAnswer":{"@type":"Answer","text":"Only once, to scan the QR code that links their number. After that you work from your own browser or the Spun mobile app."}},{"@type":"Question","name":"What does it cost for a VA managing several clients?","acceptedAnswer":{"@type":"Answer","text":"Each client workspace is a flat plan starting at $49/month with unlimited team members, so adding you (or your whole VA agency) costs the client nothing extra. There is also an affiliate program if you set clients up."}}]} Frequently asked questions Can a client share only some conversations with me? Yes. Spun’s granular team access lets an owner restrict a team member to specific customers’ conversations, which is exactly the VA arrangement: you see the chats you manage, their personal life stays private. Does t

## https://getspun.it/use-cases/small-teams/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Small Teams WhatsApp Shared Inbox One number. Your whole team behind it. Spun gives a small team WhatsApp Business with multiple users: everyone answers customers from one shared inbox and WhatsApp CRM, on your own WhatsApp number. Nobody changes the number, buys seats or touches the Business API. Start Free Trial Sound familiar? The phone bottleneck Whoever holds the phone is support, sales and reception at once. Everyone else is blind. No accountability Two people answer the same customer, or nobody does. There is no assignment and no record of who said what. History walks out the door When a teammate leaves or is off sick, the conversations they handled go dark. Per-seat pricing punishes growth Most team inbox tools charge per user, so adding the fourth teammate is a budget conversation. How small teams teams use Spun True shared inbox Everyone sees, claims and answers chats on the same number, from web or mobile, with full history. Assignment and labels Route chats to the right person and track them with labels like New, Mine or Urgent. AI where it helps Drafted replies, summaries of long threads and ask-a-chat, so any teammate can pick up any conversation. Voice notes as text Automatic transcription means nobody replays a two-minute voice note in a meeting. Access control Granular permissions decide who sees what, down to specific customers’ conversations. Auto-replies for after hours Chat flows answer the routine questions when the team is offline. Up and running in an afternoon 1 Connect your existing number One QR scan, like WhatsApp Web. Customers notice nothing; no Business API application. 2 Invite everyone Unlimited team members on one flat plan. No per-seat math, ever. 3 Divide the work Assignment, labels and scoped access turn one number into an organized team workflow. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can several people use one WhatsApp number at the same time?","acceptedAnswer":{"@type":"Answer","text":"Yes. Spun connects to your number as a linked device and gives every teammate their own login to the same shared inbox, with simultaneous access and full history."}},{"@type":"Question","name":"Do we need the WhatsApp Business API for a shared inbox?","acceptedAnswer":{"@type":"Answer","text":"No. Spun connects by QR code, like WhatsApp Web, so there is no Business API approval, no dedicated number, no message templates and no per-message fees."}},{"@type":"Question","name":"How much does it cost as the team grows?","acceptedAnswer":{"@type":"Answer","text":"Nothing changes: plans are a flat $49 to $200 per month with unlimited team members. The fourth, tenth or twentieth teammate costs the same as the first."}},{"@type":"Question","name":"Can we keep some conversations private?","acceptedAnswer":{"@type":"Answer","text":"Yes. Granular access controls let the owner decide exactly which conversations each member sees."}}]} Frequently asked questions Can several people use one WhatsApp number at the same time? Yes. Spun connects to your number as a linked device and gives every teammate their own login to the same shared inbox, with simultaneous access and full history. Do we need the WhatsApp Business API for a shared inbox? No. Spun connects by QR code, like WhatsApp Web, so there is no Business API approval, no dedicated number, no message templates and no per-message fees. How much does it cost as the team grows? Nothing changes: plans are a flat $49 to $200 per month with unlimited team members. The fourth, tenth or twentieth teammate costs the same as the first. Can we keep some conversations private? Yes. Granular access controls let the owner decide exactly which conversations each member sees. Handling someone else's customers? Every organisation is isolated from every other one by PostgreSQL row-level security, and each is h

## https://getspun.it/use-cases/automation-without-api/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Automation Without the API WhatsApp Automation Automate WhatsApp. Skip the Business API. Yes, you can automate WhatsApp without the WhatsApp Business API: Spun connects to your own WhatsApp number by QR code, like WhatsApp Web, and runs auto-replies, chat flows, broadcasts and scheduled messages from a shared WhatsApp inbox. Most automation guides start with API approval, templates and per-message fees; this lane skips all three. Start Free Trial Sound familiar? API approval is a project Business verification, a dedicated number, template reviews: weeks of setup before the first automated message. Templates cage your messages On the API, anything outside the 24-hour window must be a Meta-approved template. Casual, human messages do not fit that box. Per-message fees meter everything API automation bills you per conversation, so success literally raises your costs. Your number and groups stay behind The API cannot use your existing number’s history and cannot see WhatsApp groups at all. How automation without the api teams use Spun Auto-replies and chat flows Answer the questions that repeat, route new enquiries and collect details automatically, even after hours. Broadcasts with built-in caution Send announcements to lists on a flat plan. Spun paces sending and helps you stay within safe limits rather than encouraging blasting. Scheduled messages Write now, send at the right moment: reminders, follow-ups and announcements on time, every time. AI triage and auto-labeling Incoming chats get labeled and prioritized automatically, and AI drafts the reply when a human needs to step in. Google Sheets logging Leads, orders and closed chats become spreadsheet rows in real time, no Zapier required. A word on safety No tool can promise immunity from WhatsApp enforcement. Spun’s safeguards exist to keep your sending patterns inside safe, respectful limits. Up and running in an afternoon 1 Connect your number by QR The same linked-devices mechanism as WhatsApp Web. Minutes, not weeks, and your history and groups come along. 2 Turn on the automations you need Auto-replies, flows, scheduled sends and Sheets logging are built in, not an add-on marketplace. 3 Let AI handle the triage Auto-labeling and AI-drafted replies keep the inbox moving while your team handles what matters. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can I automate WhatsApp without the Business API?","acceptedAnswer":{"@type":"Answer","text":"Yes. Spun connects to your existing WhatsApp number by QR code, the way WhatsApp Web does, and layers automation on top: auto-replies, chat flows, broadcasts, scheduled messages, AI triage and Google Sheets logging. No Business API, no templates and no per-message fees."}},{"@type":"Question","name":"Is QR-based automation allowed?","acceptedAnswer":{"@type":"Answer","text":"QR tools use WhatsApp’s own linked-devices mechanism, the same one behind WhatsApp Web and Desktop. You should still follow WhatsApp’s terms and message people responsibly; Spun builds in pacing and sending limits to help with exactly that, and no tool on any lane can promise immunity if you spam."}},{"@type":"Question","name":"What can the API do that a QR tool cannot?","acceptedAnswer":{"@type":"Answer","text":"Official-API strengths are green-tick verified business profiles and template notifications at massive scale. If you need those, an API platform is the right lane. If you need automation on your existing number, with groups and without metered pricing, that is the QR lane."}},{"@type":"Question","name":"Does automation cost more as volume grows?","acceptedAnswer":{"@type":"Answer","text":"No. Spun’s plans are a flat $49 to $200 per month. There are no per-message or per-conversation fees at any volume."}}]} Frequently asked questions Can I automate WhatsApp without the Business API? Yes. S

## https://getspun.it/use-cases/voice-transcription/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Voice Transcription WhatsApp Voice Transcription Every voice note, readable the moment it arrives. Connect your own WhatsApp number to Spun by QR code and turn on auto-transcribe: every voice note then arrives with its text, for the whole team in a shared WhatsApp inbox. Nobody replays audio in a meeting, on a train or in a language they do not speak. Start Free Trial Sound familiar? Audio does not skim A two-minute voice note hides one actionable sentence. You replay it three times to find it. Wrong place, wrong time In meetings, in public or at speed, listening is not an option and the message waits. Foreign-language voice notes When the customer speaks a language you do not, a voice note is a wall. Audio is unsearchable What was agreed in a voice note two weeks ago is effectively lost: you cannot search sound. How voice transcription teams use Spun Automatic transcription Turn on auto-transcribe and every incoming voice note arrives with its text underneath. No taps, no bots, no forwarding. Speech-to-speech translation Foreign-language audio gets translated, and you can even reply in voice in the customer’s language. AI summaries Long rambling messages become a two-line summary, and ask-a-chat answers questions about what was said. Works for the whole team Transcripts appear in the shared inbox, so anyone picking up the conversation reads the full story. Text that flows onward Because voice becomes text, it can be logged, searched and synced to Google Sheets like any other message. Up and running in an afternoon 1 Connect your WhatsApp number One QR scan, like WhatsApp Web. Your existing number, history and groups come along; no Business API needed. 2 Turn on auto-transcribe Choose automatic transcription for incoming voice notes, per chat or across the inbox. 3 Read, translate, act Transcripts arrive with the message. Translate foreign audio, summarize long ones, reply by text or voice. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How do I transcribe WhatsApp voice messages automatically?","acceptedAnswer":{"@type":"Answer","text":"Connect your WhatsApp number to Spun by QR code and turn on auto-transcribe. From then on, incoming voice notes arrive with their text automatically, in the shared inbox on web and mobile."}},{"@type":"Question","name":"Does WhatsApp have built-in voice transcription?","acceptedAnswer":{"@type":"Answer","text":"WhatsApp offers on-device transcripts on some phones and languages, per message. Spun transcribes automatically for your whole team on your business number, adds AI summaries and translation, and makes the text searchable and loggable."}},{"@type":"Question","name":"Can it translate voice messages in another language?","acceptedAnswer":{"@type":"Answer","text":"Yes. Spun includes speech translation, so a voice note in another language becomes text you understand, and you can reply in the customer’s language."}},{"@type":"Question","name":"Do senders need to do anything differently?","acceptedAnswer":{"@type":"Answer","text":"No. Customers send normal WhatsApp voice notes. Everything happens on your side."}},{"@type":"Question","name":"What does it cost?","acceptedAnswer":{"@type":"Answer","text":"Voice transcription is part of Spun’s flat plans, starting at $49/month with unlimited team members and a free trial. Spun connects by QR code, so there is no Business API and no per-message fees."}}]} Frequently asked questions How do I transcribe WhatsApp voice messages automatically? Connect your WhatsApp number to Spun by QR code and turn on auto-transcribe. From then on, incoming voice notes arrive with their text automatically, in the shared inbox on web and mobile. Does WhatsApp have built-in voice transcription? WhatsApp offers on-device transcripts on some phones and languages, per message. Spun transcribes automatically for

## https://getspun.it/use-cases/group-chat-analysis/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Use Cases Group Chat Analysis WhatsApp group analysis Hundreds of groups. One morning report. Spun reads the WhatsApp groups on your own WhatsApp number and answers the questions a manager actually asks: what is still open, who handled it and what needs me. Partner, supplier and internal ops groups all feed one shared WhatsApp inbox and one morning report. Start Free Trial Sound familiar? Requests slip through A price request posted at 11:40 in one of, say, 300 groups gets an answer or it does not, and nobody can tell which. “Who handled this?” has no answer Replies come from personal numbers inside the group. The group name tells you nothing about the person. The daily picture takes hours Scrolling through 40 groups before the morning meeting turns into somebody’s whole job. Decisions get buried An instruction in an internal group and the “done” that should follow it end up hundreds of messages apart. How group chat analysis teams use Spun Ask the groups a question “Which requests from partner groups got no reply from our team today?” Weave answers from the actual messages and can point to the group and the message behind every item. Know who sent what Weave sees the sender of every group message and matches it to your contacts, so it can tell your team’s messages from partners’ and customers’. Save your staff list as contacts once. Members who hide their number are counted and labelled, never silently dropped. A report in your words Describe the sections you want, such as open requests, decisions, problems, supplier issues and what needs your decision, and Weave builds the report. Save the prompt and run it again tomorrow. Pick the window The last 24 hours, 3 days, a week, a month, everything, or a custom range, set right next to the Weave message box. Labels and monitors for the long run Group Intelligence monitors flag the requests you care about as they arrive. Labels turn a list of staff or key partners into something every report can use. Voice notes count too When auto-transcribe is on, Weave reads the transcript of each voice note in the group, so “who sent voice notes today, how long, and what did each one say” is one question. A note that is still being transcribed is listed with its sender and time. Nothing is posted without you Weave reads and reports. The one thing it can send, a check-in reminder, waits for your approval first. Up and running in an afternoon 1 Connect the number that is in the groups One QR scan, like WhatsApp Web. Spun reads the groups your WhatsApp number belongs to, and nothing else. 2 Tell Weave who your team is A manager on your account pastes staff names and numbers into Weave once, confirms the save button it offers and picks a label such as “Booking desk”. 3 Ask, then save the prompt Start with “What happened in our groups today that needs my attention?”, refine the sections you want, then save the prompt and run it again each morning. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does Spun read groups I am not in?","acceptedAnswer":{"@type":"Answer","text":"No. Only groups the connected number is a member of. Spun links that number by QR code, so there is no Business API and no per-message fees."}},{"@type":"Question","name":"Can it tell which employee wrote a message?","acceptedAnswer":{"@type":"Answer","text":"Yes, when the member’s number is visible in the group, which is the normal case. A small share of members hide their number in WhatsApp. They appear as a “hidden-number member” and are still counted, never silently dropped."}},{"@type":"Question","name":"Does it score my employees?","acceptedAnswer":{"@type":"Answer","text":"No. It counts messages, groups and activity hours per person, lists what each one answered and quotes the messages behind a problem. The judgment stays with you."}},{"@type":"Question","name":"How far back

## https://getspun.it/industries/travel/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for travel and hospitality businesses","description":"Hotels, hosts, agencies and tour operators answer guests on the WhatsApp number they already use. Team members free, no Business API, a free trial.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/"}} Travel and hospitality WhatsApp for travel and hospitality businesses Keep the number your guests and travellers already saved, and put your whole team on it, with team members free. Start Free Trial Last checked 2026-10-23 Spun lets hotels, holiday-home hosts, travel agencies, tour operators and umrah agencies answer guests and travellers on the WhatsApp number they already use, from one shared inbox where each team member has their own login. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. AI reads, summarises, translates and drafts while a person sends every message, and your partner, driver and pilgrim groups sit next to your guest chats. On this page Why travel teams use Spun Spun for your kind of travel business What gets in the way How your team works it What Spun gives you How a travel team uses Spun What Spun does not do Frequently asked questions Related pages Why travel teams use Spun 1 Keep the number travellers already saved Spun connects the WhatsApp number on your confirmations and business cards, with its chats and groups. There is no new number and no Business API approval: Spun connects as a linked device through a connection provider. 2 The whole team on it, team members free Front desk, night shift, agents and the owner work the same number, each with their own login. There are no per-seat fees for adding people; the plan itself is paid after the free trial. 3 AI that reads, summarises, translates and drafts Smart replies, chat summaries and translation do the reading so your team can do the replying. Suggestions and drafts wait for a person, who sends every message. 4 Your own ChatGPT or Claude, connected to your WhatsApp Spun MCP lets the AI account you already pay for read your chats, list your groups and write your reports. It runs in your own AI account, so what it reads goes to that AI provider. A manager picks the access level and can disconnect it at any time, and every send waits in AI Sends for a person to approve unless a manager turns on autonomous sending for that app with a typed confirmation. Media sends always wait, and smaller plans include a read allowance per billing period. 5 Groups included Partner, driver, cleaner and pilgrim groups sit next to guest chats, which the Business API cannot do because it does not join groups. Spun sees only the groups your number is a member of, with messages since you linked plus the history handed over at link. Spun for your kind of travel business Hotels and resorts One front-desk number for every shift, with long guest chats summarised and translated. Holiday homes and vacation rentals Check-in instructions, cleaners and owners on the number your guests already have. Travel agencies Quotes, deposits and departures on a pipeline, with month-long threads summarised. Tour operators and DMCs Partners, guides and drivers in their groups, next to your traveller chats. Umrah and hajj agencies Hundreds of partner groups on one agency number, with a report per employee on the larger plan. Airport transfers and car hire Confirmations scheduled for the night before, and drivers' voice notes written out as text. Activity providers and day tours Booking questions answered by the team, with an alarm when a guest has waited too long. Visa and travel-

## https://getspun.it/industries/travel/hotels/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Hotels {"@context":"https://schema.org","@type":"Article","headline":"One WhatsApp number for your whole front desk","description":"Every receptionist answers your hotel's WhatsApp number from one shared inbox, day and night shift alike. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/hotels/"}} For hotels One WhatsApp number for your whole front desk Keep the number your guests already saved and put every receptionist on it, with team members free. Start Free Trial Last checked 2026-10-23 Spun lets every receptionist answer your hotel's existing WhatsApp number from one shared inbox, each with their own login, so day and night shifts see the same guest chats. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. AI suggests replies, summarises long conversations and translates guests who write in another language, while a person sends every message. On this page What gets in the way How your team works it What Spun gives you Tuesday at a 40-room hotel What Spun does not do Frequently asked questions Related pages What gets in the way Night messages wait until morning A guest asks about a late arrival after midnight, and the answer depends on who has the phone. One handset for every shift Nobody is sure who promised the late check-out. Guests write in other languages A message in German or Portuguese waits until someone can read it. Photos and voice notes get buried A photo of a dripping tap scrolls away before the next shift arrives. How your team works it 1 Connect the front-desk number Link the number on your booking confirmations as a linked device. The hotel phone keeps working alongside Spun. 2 Give each receptionist a login Day shift, night shift and the manager share one inbox. To give someone less, share only the chats in a saved filter or pipeline stage; they still work inside the same number. 3 Let AI read while people send AI prepares each answer, and the receptionist sends it. What Spun gives you One inbox for every shift The whole front desk answers the hotel's number from one shared inbox, so the morning shift opens the chats the night shift worked on. No per-seat fees; the plan itself is paid after the free trial. Learn more Smart replies and drafts Spun suggests ready-to-send replies in guest chats and drafts an answer from a few words. A receptionist picks the reply and sends it. Translation for every guest Read a guest's message in your language and reply in theirs, per message or for the whole chat. The detected language is shown; for legal or medical wording, a person should check. Learn more Voice notes as text Guests' voice notes are written out as text, in every chat or only the ones you choose. Transcription is automatic, so check room numbers and times. Learn more Room photos kept with the chat Photos and documents guests send are copied into Spun's own storage with the chat, so the next shift can open them. Spun keeps the files; it does not read or check them. Arrival details, scheduled Schedule the arrival details from the guest's chat for the evening before. One message per schedule: it is not a bulk drip, it does not read dates from a booking system, and it may leave a few minutes late, never early. Learn more Tuesday at a 40-room hotel 07:20 An alarm rule has flagged a guest who waited too long overnight, so the morning shift answers that chat first. 09:10 A guest sends a photo of a dripping tap, and the receptionist turns the chat into a task for maintenance. 11:00 A guest who booked through Booking.com asks where to park; the receptionist type

## https://getspun.it/industries/travel/vacation-rentals/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Vacation Rentals {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for vacation rentals: check-ins, cleaners and owners","description":"Check-in details, cleaners and owners on the WhatsApp number your guests already have, for every property. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/vacation-rentals/"}} For holiday homes WhatsApp for vacation rentals: check-ins, cleaners and owners Keep the number your guests already saved, label every chat by property and bring in co-hosts with team members free. Start Free Trial Last checked 2026-10-23 Spun lets holiday-home hosts and property managers answer guests on the WhatsApp number they already use, from one shared inbox, with every chat labelled by property. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. Quick replies insert each property's arrival details in one tap, and your cleaner and maintenance groups sit next to your guest chats. On this page What gets in the way How your team works it What Spun gives you A changeover Saturday for a host with six holiday homes What Spun does not do Frequently asked questions Related pages What gets in the way The same door code, typed again Every arrival needs the address, door code and Wi-Fi, retyped by whoever has the phone. Every property in one scroll Messages for the beach flat and the house in the hills land in the same list. Cleaners live in a busy group Changeover updates and photos of a broken boiler scroll away by lunchtime. Jobs go out without a trace Nobody can check later whether the towels were replaced. How your team works it 1 Connect the number your guests have Link the number you give guests after booking as a linked device. Your phone keeps working alongside Spun. 2 Label chats by property Create a label per property, and saved filters show each property's guests. 3 Bring in co-hosts Co-hosts sign in to the same inbox with their own logins. There are no per-seat fees; the plan itself is paid after the free trial. What Spun gives you Arrival details in one tap Save each property's door code and Wi-Fi as a quick reply and insert it by typing "/". These are your own saved texts, not Business API templates, so there is nothing to submit for approval. Check-in messages, scheduled Schedule the arrival details from the guest's chat for the day before. One message per schedule: it is not a bulk drip, it does not read check-in dates from a booking system, and it may leave a few minutes late, never early. Learn more A label per property AI auto-labelling and label rules sort new chats by property. AI labels are suggestions you can correct, and rules act on what the message says, not on your bookings. Cleaner, maintenance and owner groups Your groups sit next to guest chats, with a daily recap of up to five groups in your morning summary. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link. Learn more Tasks for cleaners, shared by link Turn a chat into a task with a due date and share it with a cleaner through a link. People without a Spun account work through the task link only; they do not see your inbox. Guest lists in Google Sheets Export contacts, chats and daily activity to a Google Sheet. It is a one-way export from Spun to the sheet, not a two-way sync, and recurring exports are on the larger plans. A changeover Saturday for a host with six holiday homes 08:00 The morning summary recaps last night in the cleaners' group and lists today's tasks. 09:30 A cleaner posts a photo of

## https://getspun.it/industries/travel/travel-agencies/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Travel Agencies {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp CRM for travel agencies: quotes, deposits, departures","description":"Quotes, deposits and departures on a pipeline, on the WhatsApp number your travellers already have. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/travel-agencies/"}} For travel agencies WhatsApp CRM for travel agencies: quotes, deposits, departures Keep the number your travellers already saved, track every trip on a board and bring in every agent with team members free. Start Free Trial Last checked 2026-10-23 Spun lets travel agencies answer travellers on the WhatsApp number they already use, from one shared inbox, and track every trip from quote to return on a pipeline. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. AI summarises month-long booking threads, and payment reminders chase deposits and balances on a schedule. On this page What gets in the way How your team works it What Spun gives you Monday at a five-agent travel agency What Spun does not do Frequently asked questions Related pages What gets in the way A booking thread runs for a month Dates and hotels change again and again, and the next agent has to scroll back through all of it. Deposits are chased by memory Nobody is sure who paid the deposit and who still owes the balance. Quotes go cold unnoticed A quote sent on Monday is forgotten by Friday in the same list as everything else. Travellers abroad write at any hour A missed connection at 3am needs an answer. How your team works it 1 Connect the agency number Link the number on your quotes as a linked device. Your phone keeps working alongside Spun. 2 Put each trip on a board Name your stages, such as Quote, Deposit and Booked, and move each traveller along. 3 Bring in every agent Each agent signs in with their own login. There are no per-seat fees; the plan itself is paid after the free trial. What Spun gives you A pipeline from quote to return Track each enquiry on a board with stages you rename yourself. WhatsApp automations on a stage only message travellers who wrote first; the pipeline never starts a conversation. Learn more Month-long threads, summarised Get a summary of a long conversation in your language, or ask which dates and hotel were agreed. Voice notes the summary skipped are listed in it. Deposit and balance reminders Remind clients about deposits and balances on a schedule, with the amount and due date, and track which are paid. Spun reminds; it does not take the payment, hold money or connect to your booking system. Provided by the Payment Reminders extension. Learn more Trip reminders, scheduled Schedule the departure reminder from the traveller's chat for the day before. One message per schedule: it is not a bulk drip, it does not read dates from a booking system, and it may leave a few minutes late, never early. Learn more Last-minute deals, paced Send an offer to past travellers who agreed to hear from you, with daily limits per number, quiet hours by default, a first-contact budget for new numbers and a reply-STOP opt-out footer. Sending Health is advice, not a WhatsApp score and not a ban prediction. Learn more Translation for every traveller Read a traveller's message in your language and reply in theirs. The detected language is shown, and for contracts a person should check the wording. Learn more Monday at a five-agent travel agency 08:30 An agent opens the pipeline and sees three quotes still waiting from last week. 09:15 A traveller asks to change hotels on a month-long thread; the a

## https://getspun.it/industries/travel/tour-operators/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Tour Operators {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for tour operators: partners, guides and drivers","description":"Partners, guides and drivers in their WhatsApp groups, next to your traveller chats, with AI recaps of each day. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/tour-operators/"}} For tour operators WhatsApp for tour operators: partners, guides and drivers Keep the number that is already in every partner, guide and driver group, and see the day's operations in one place. Start Free Trial Last checked 2026-10-23 Spun lets tour operators and DMCs run their WhatsApp number, with every partner, guide and driver group it is already in, from one shared inbox. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. AI recaps your groups each morning, and your own ChatGPT or Claude can read your chats and write reports through Spun MCP. On this page What gets in the way How your team works it What Spun gives you Wednesday at a DMC with groups on the road What Spun does not do Frequently asked questions Related pages What gets in the way Operations live in dozens of groups Hotels, transport companies, guides and drivers each have a group, and nobody reads all of them. A cancelled transfer surfaces too late A supplier posts a change at 6am, and the coordinator finds it at noon. Guides answer by voice note Pick-up times arrive as voice notes nobody has time to play. The owner cannot see who is answering There is no simple way to know how fast the team replies in the groups. How your team works it 1 Connect the operations number Link the number that is already in your groups as a linked device. Its groups appear next to your traveller chats. 2 Bring in every coordinator Each coordinator signs in with their own login. There are no per-seat fees; the plan itself is paid after the free trial. 3 Choose what to watch Pick the groups for your morning recap and add AI monitors to the ones that matter most. What Spun gives you Partner, guide and driver groups Every group your number is in sits next to your traveller chats, and you can export a group's member list. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link. Members who hide their number stay hidden. Learn more Digests and morning recaps Ask a standing question across up to 25 chosen chats, such as which groups still need a pick-up time, or build a period report that reads every message of yesterday across those chats and counts bookings, requests and complaints. The daily summary adds recaps of up to five groups you pick. Staff and group activity See each group's activity over 7 and 30 days and its top senders, and export activity to Google Sheets. A staff report per employee across your groups is part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report. Learn more Your own ChatGPT or Claude Spun MCP lets the AI account you already pay for read your chats, list your groups and write your reports. It runs in your own AI account, so what it reads goes to that AI provider. A manager picks the access level and can disconnect it at any time, and every send waits in AI Sends for a person to approve unless a manager turns on autonomous sending for that app with a typed confirmation. Media sends always wait, and smaller plans include a read allowance per billing period. Learn more Auto-labels for new enquiries AI auto-labelling and label rules sort new chats by trip or departure. AI labels are 

## https://getspun.it/industries/travel/umrah-hajj-agencies/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Umrah and Hajj Agencies {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for umrah and hajj agencies: hundreds of groups, one view","description":"See what every employee answers across hundreds of partner and pilgrim groups, in Arabic or your language. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/umrah-hajj-agencies/"}} For umrah agencies WhatsApp for umrah and hajj agencies: hundreds of groups, one view Keep the agency number that is already in every hotel, transport and sub-agent group. Start Free Trial Last checked 2026-10-23 Spun connects your agency's WhatsApp number, with all the groups it is already in, and shows what each employee answered across them, in Arabic or your own language. It is a flat monthly plan with team members free and a free trial, on your own number with no Business API, which cannot join groups. Ask Weave, or your own ChatGPT or Claude through Spun MCP, for a weekly report; a report per employee is part of advanced staff reporting on the larger plan. On this page What gets in the way How your team works it What Spun gives you How a travel team uses Spun Monday at an umrah agency in season What Spun does not do Frequently asked questions Related pages What gets in the way Hundreds of groups, nobody reads them all Hotels, transport firms and sub-agents each have a group. Staff answer from their own phones The owner cannot see which employee handled what. Arabic, Urdu and Indonesian in one day Partners write in Arabic, pilgrims in their own languages. The weekly report takes a day Someone scrolls the groups by hand. How your team works it 1 Connect the agency number Link the number that is already in your groups as a linked device. 2 Tell Spun who your staff are Mark employees with a staff label or an employee phone list. Managers get their own logins. 3 Ask for the report Ask Weave or your own ChatGPT for the week's staff and group activity. What Spun gives you Every partner and pilgrim group Hotel, transport, sub-agent and pilgrim groups sit next to your direct chats. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link. Learn more Staff activity across your groups Weave's staff activity report covers messages and response times over up to 92 days. Staff who reply from their own phones inside your groups are counted once Spun knows who they are. Rows per employee are part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report. Learn more Reports in your own ChatGPT or Claude Spun MCP lets the AI account you already pay for list your groups, read the messages and write your report. What it reads goes to that AI provider. A manager picks the access level and can disconnect it at any time, and every send waits in AI Sends for a person to approve unless a manager turns on autonomous sending for that app with a typed confirmation. Media sends always wait, and smaller plans include a read allowance per billing period. Learn more Arabic and your pilgrims' languages Read Arabic, Urdu, Turkish or Indonesian in your language and reply in theirs. Spun names the language it detected when it can tell; have a person check anything contractual. Standing questions across your groups A chat digest keeps one question, such as which hotel requests are still waiting, answered across up to 25 chosen groups. How a travel team uses Spun A Saudi umrah agency with more than 2,000 partner groups A Saudi umrah and hotel agency runs its operations through WhatsApp groups with hotels, transport companies and sub-agents, 

## https://getspun.it/industries/travel/airport-transfers/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Airport Transfers {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for transfer companies: confirmations the night before","description":"Passenger chats and driver groups on one number, with confirmations scheduled the night before. Team members free, no Business API approval.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/airport-transfers/"}} For transfer companies WhatsApp for transfer companies: confirmations the night before Keep the number passengers already have saved, and put every dispatcher and driver group on it. Start Free Trial Last checked 2026-10-23 Spun lets airport transfer and car-hire companies run their WhatsApp number, with passenger chats and driver groups, from one shared inbox, so every dispatcher sees the same conversations. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. Schedule each passenger's confirmation from their chat for the evening before, and read drivers' voice notes as text. On this page What gets in the way How your team works it What Spun gives you A Friday at a transfer company What Spun does not do Frequently asked questions Related pages What gets in the way Passengers ask "where is my driver?" The same question arrives all day, and the dispatcher answers each one by hand. Confirmations go out late or not at all Nobody has time in the evening to remind every passenger of tomorrow's pick-up. Drivers send voice notes while driving A flight change arrives as a voice note nobody has time to play. One phone, several dispatchers The number lives on one handset, so the next shift cannot see what was agreed. How your team works it 1 Connect the bookings number Link the number passengers already message as a linked device. Its chats and driver groups come with it. 2 Bring in every dispatcher Each dispatcher signs in with their own login to the same inbox, with no per-seat fees. 3 Save your standard messages Keep your confirmation and meeting-point wording as quick replies, and schedule each confirmation from the passenger's chat. What Spun gives you Confirmations scheduled the night before Write the confirmation in the passenger's chat, with the pick-up time and driver details, and schedule it for the evening before. Each schedule is one message, set from that chat; it is not a bulk drip and it does not read pick-up times from a booking system. A scheduled message may leave a few minutes late, never early. Learn more Meeting-point instructions in one tap Save where to meet the driver and who to call as quick replies, and insert one by typing "/" in the message box. They are your own saved texts, not Business API templates. The day's transfers on a calendar Put each transfer on the calendar so the dispatcher sees the run in one place, and send a WhatsApp invitation or reminder to the people on it. Google Calendar is optional, and a WhatsApp reminder can go to invited guests only up to a small cap per event. Driver groups next to passenger chats The driver and partner groups your number is in sit next to passenger chats. Spun sees only groups your number is a member of, with messages since you linked plus the history handed over at link. Learn more Drivers' voice notes as text Voice notes from drivers are transcribed to text automatically, in all chats or only the driver groups and chats you pick. The transcript is automatic, so check flight numbers and times. Learn more Auto-replies for the common questions An auto-reply rule can answer "where do I meet the driver" or an out-of-hours message by keyword or AI intent, and label a cancellation so

## https://getspun.it/industries/travel/activities-and-tours/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Activities and Tours {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for activity providers and day tours","description":"Answer booking questions, send meeting points the day before and win new guests with a prize wheel. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/activities-and-tours/"}} For activity providers WhatsApp for activity providers and day tours Answer the same questions faster, send meeting points on time and start new conversations from your website. Start Free Trial Last checked 2026-10-23 Spun lets activity providers and day-tour operators answer every booking question on their WhatsApp number from one shared inbox, so guides and the booking team see the same chats. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. Schedule meeting points from each guest's chat for the day before, and let a prize wheel on your website start new conversations. On this page What gets in the way How your team works it What Spun gives you A Saturday at a day-tour company What Spun does not do Frequently asked questions Related pages What gets in the way The same five questions all day What to bring, where to meet, is it on in the rain: the answers get typed again and again. Guests miss the meeting point Directions sent at booking are buried by the morning of the tour. Visitors leave without writing People look at a tour, close the tab and never start a conversation. Guests write in many languages The guide on shift does not speak every guest's language. How your team works it 1 Connect the bookings number Link the number guests already message as a linked device. 2 Bring in guides and the booking team Each person signs in with their own login to the same inbox, with no per-seat fees. 3 Save your answers once Keep what to bring and the meeting point as quick replies, and add auto-reply rules for the daily questions. What Spun gives you Auto-replies for the questions that repeat An auto-reply rule can answer "what should I bring" by keyword or AI intent, reply out of hours, or label a cancellation. Each rule has a cooldown and a daily cap per contact, and the AI reply steps aside when your team answers. Learn more Meeting points the day before Write the meeting point in the guest's chat and schedule it for the day before. Each schedule is one message, set from that chat; it is not a bulk drip and it does not read tour dates from a booking system. It may leave a few minutes late, never early. Learn more A prize wheel that starts the chat A lead game puts a prize wheel on your website or behind a link. Asking for the visitor's WhatsApp number before the spin is on by default, and the lead lands in your inbox. The prizes are yours to set and honour. Free and trial accounts show a Powered by Spun badge. Learn more An AI chatbot out of hours, if you want one The AI chatbot answers from your own instructions when nobody is on shift. Every reply is marked "Sent by AI chatbot", it hands over to a person on your handover words, and it can be wrong where your instructions are silent. Guests' languages, both ways Read a guest's message in your language and reply in theirs, with the detected language shown so you can catch a wrong guess. On paid plans you can also send a voice note in the guest's language, with a preview first. Offers to past guests who agreed Send a new tour to past guests who agreed to hear from you. Spun paces the send with daily limits per number, keeps quiet hours, limits first contacts while a number is new and adds a reply-STOP line. 

## https://getspun.it/industries/travel/visa-services/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Visa Services {"@context":"https://schema.org","@type":"Article","headline":"WhatsApp for visa and travel-document services","description":"Track each application through your own stages and keep ID numbers out of the AI with PII redaction. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/visa-services/"}} For visa services WhatsApp for visa and travel-document services Collect what applicants send, answer "is my visa ready?" faster and see every case on one board. Start Free Trial Last checked 2026-10-23 Spun lets visa and travel-document services handle every applicant on their WhatsApp number from one shared inbox, with each case on a board of stages you name. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. PII redaction removes ID numbers and other personal data before messages reach Spun's AI; Spun does not submit, check or store applications for you. On this page What gets in the way How your team works it What Spun gives you Tuesday at a visa service What Spun does not do Frequently asked questions Related pages What gets in the way "Is my visa ready?" all day Each answer means finding the case first. Missing documents slow every case Nobody is sure what is still missing. Personal data in every chat Passport numbers and addresses arrive in messages, and you want them kept out of any AI. Cases move between agents The next agent cannot see what was agreed. How your team works it 1 Connect the service number Link the number applicants already message as a linked device. 2 Set PII redaction first Choose a level in Settings, AI, Safety & Privacy, from Maximum, the strictest, to Full AI. 3 Name your stages Build a board with your own stages, and give every case handler their own login. What Spun gives you Each application on a board The pipeline shows each applicant as a card on stages you name, with notes on the contact, so anyone sees where a case stands. Moving a card can trigger a WhatsApp message, but only to applicants who wrote to you first. The free trial shows one board. Learn more PII redaction before the AI PII redaction removes phone numbers, ID numbers such as a passport number written in a message, addresses, financial details and health information from what reaches Spun's AI, for the AI services you choose, such as drafting, summaries and the chatbot. It works on message text, not on photos, and your team still sees the original. It does not verify or store documents for you. Files kept with the conversation Photos and documents an applicant sends are copied into Spun's storage with the chat, so any case handler can open them later. Spun does not read, check or verify them, and it is not a document vault: keep the application file in your own system. Document checklists in one tap Save each country's checklist and your status updates as quick replies, and insert one by typing "/". They are your own saved texts, not Business API templates. Alarms when an applicant waits Alarm rules create a reminder when an applicant has waited too long for a reply. Alarms notify your team; they do not reply for you. Applicants' languages Read an applicant's message in your language and reply in theirs. The translation is automatic, so have a person check anything that goes into an application. Tuesday at a visa service 08:30 The board shows which cases are still in Documents requested. 09:00 A new applicant gets the checklist for their destination as a quick reply. 10:15 The applicant sends photos of their documents, and they are kept with the chat. 11:30 A summary of a 

## https://getspun.it/industries/travel/whatsapp-crm-for-travel/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel WhatsApp CRM for Travel {"@context":"https://schema.org","@type":"Article","headline":"What is the best WhatsApp CRM for a travel business?","description":"For a small hotel, agency or tour operator on one WhatsApp number: a shared inbox, labels and a pipeline. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/whatsapp-crm-for-travel/"}} Travel CRM What is the best WhatsApp CRM for a travel business? For small hotels, agencies and tour operators that already run on one WhatsApp number and want the whole team on it. Start Free Trial Last checked 2026-10-23 For a small hotel, travel agency or tour operator that already runs on one WhatsApp number, Spun is a strong fit: it keeps that number and puts the whole team on it, with labels, a pipeline board and AI summaries. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. If you run a large hotel that needs messages driven by your PMS, a hospitality tool built on the Business API will suit you better. On this page What gets in the way How your team works it What Spun gives you Monday at a four-agent travel agency What Spun does not do Frequently asked questions Related pages What gets in the way Enquiries live in one person's phone When the agent who sent the quote is off, nobody knows what was promised. No view of where each booking stands Quotes, deposits and confirmed trips sit in one long chat list. Month-long threads are slow to reread Finding the agreed dates means scrolling back through weeks of messages. Most CRMs want a new number Business API tools ask for approval, a number moved onto the API and pre-approved message templates first. How your team works it 1 Connect the number you have Go to Settings → WhatsApp → Health, press "Continue to QR" and scan the code from WhatsApp on your phone (Linked Devices). 2 Bring the team in Open Team, click "Share Access" and invite each agent by email or phone, with a role from Viewer to Full Control. 3 Create labels for your trips Open Labels from the sidebar and add labels such as Enquiry or Group tour. Right-click a chat to apply one. 4 Set up the Pipeline board Open Pipeline from the sidebar and rename the stages, for example Quote, Deposit, Booked, Travelling and Returned. In a chat, right-click and choose "Set stage". 5 Catch up with a summary In a long chat, click the AI icon in the chat header and choose "Summarize conversation". 6 Save your standard answers Open Quick Replies from the sidebar and save your everyday texts; type "/" in an empty message box to insert one. What Spun gives you One inbox, one number Every agent answers the same WhatsApp number from one shared inbox, each with their own login. No per-seat fees; the plan itself is paid after the free trial. Learn more Labels and auto-labels Label chats by trip or stage. AI auto-labelling suggests labels you can correct, and label rules read the message, not your booking system. A pipeline board for every booking Each traveller is a card on stages you name. A WhatsApp automation on a stage only messages someone who wrote to you first, and the free trial shows one sales board. Learn more Summaries of long threads Get a summary of a month-long booking chat in your language, or ask it a question. Voice notes it skipped are listed in the summary. Share only what each person needs Share the whole inbox, or only the chats in a saved filter or pipeline stage. A scoped person still works inside the same number. Export to Google Sheets Export contacts, chats and daily staff activity to a Google Sheet. The export is one way, and recurring exports are o

## https://getspun.it/industries/travel/shared-whatsapp-inbox-for-hotels/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Shared Hotel Inbox {"@context":"https://schema.org","@type":"Article","headline":"How can several receptionists answer one hotel WhatsApp number?","description":"Give each receptionist their own login to your hotel's existing WhatsApp number in one shared inbox. Team members free, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/shared-whatsapp-inbox-for-hotels/"}} Shared hotel inbox How can several receptionists answer one hotel WhatsApp number? Keep the number on your booking confirmations and let every shift answer it, each person with their own login. Start Free Trial Last checked 2026-10-23 Connect your hotel's existing WhatsApp number to Spun and give each receptionist their own login to the same shared inbox, so the day and night shifts see and answer the same guest chats. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. The hotel phone keeps working alongside Spun as a linked device, and an alarm rule can flag any guest who has waited too long for a reply. On this page What gets in the way How your team works it What Spun gives you A day at a 25-room guesthouse front desk What Spun does not do Frequently asked questions Related pages What gets in the way One handset passed between shifts Only the person holding the desk phone can answer a guest. Nobody knows who promised what A late check-out was agreed last night, and the morning shift cannot see by whom. Guests wait while the desk is busy A parking question sits unread during a family check-in. Personal phones fill with guest chats Staff answer from their own WhatsApp, and the conversation leaves with them. How your team works it 1 Connect the front-desk number Go to Settings → WhatsApp → Health, press "Continue to QR" and scan the code from the hotel phone (WhatsApp, Linked Devices). 2 Invite each receptionist Open Team, click "Share Access", enter each person's email or phone and pick a role from Viewer to Full Control. 3 Decide what each person sees Most hotels share the whole inbox. To give someone less, share only the chats in a saved filter or a pipeline stage. 4 Share new chats out in turn Open Labels from the sidebar and use the Rotation tab, so new guest chats go to the people in the rotation in turn. 5 Flag guests who wait too long Open Alarms from the sidebar and add an Alarm Rule, for example no reply within an hour. 6 Save the desk's standard answers Open Quick Replies from the sidebar and save Wi-Fi, parking and breakfast times. Anyone types "/" to insert one. What Spun gives you One inbox for every shift The whole front desk answers the hotel's number from one shared inbox. No per-seat fees; the plan itself is paid after the free trial. Learn more Roles and scoped sharing Choose a role for each person and share the whole inbox or only a saved filter or pipeline stage. A scoped person still works inside the same number. Round-robin by label New chats are shared out in turn. Rotation applies a name label only, it does not hide chats from others, and there are no overnight shift windows. Learn more Alarms for waiting guests An alarm rule creates a reminder when a guest has waited too long. Alarms notify your team; they do not reply to the guest. Smart replies for busy moments Spun suggests ready-to-send replies in guest chats. A receptionist picks one and sends it; nothing goes out on its own. Saved answers for the whole desk Insert saved answers by typing "/". These are your own texts, not WhatsApp Business API templates, so there is nothing to submit for approval. A day at a 25-room guesthouse front desk 07:00 The morning rece

## https://getspun.it/industries/travel/automated-check-in-messages/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Check-in Messages {"@context":"https://schema.org","@type":"Article","headline":"How do I send check-in instructions automatically on WhatsApp?","description":"Save check-in and check-out instructions once, then schedule them from each guest's chat on your own number. No Business API templates.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/automated-check-in-messages/"}} Check-in messages How do I send check-in instructions automatically on WhatsApp? Write your arrival and departure instructions once, then schedule them from each guest's chat on the number guests already know. Start Free Trial Last checked 2026-10-23 Save your check-in and check-out instructions once as quick replies in Spun, then schedule them from each guest's chat for the evening before arrival or the morning of check-out; an auto-reply rule can also answer when a guest asks "what time is check-in". Spun runs on a flat monthly plan with team members free and a free trial, and the messages go from your hotel's own WhatsApp number, with no Business API templates and nothing to submit for approval. Scheduled messages are paced like a person sending them: each leaves a few minutes after its time, never early. Spun does not read your booking system, so each message is set from the guest's chat, one at a time; it is not a bulk drip. On this page What gets in the way How your team works it What Spun gives you Thursday at a 12-room boutique hotel What Spun does not do Frequently asked questions Related pages What gets in the way The same instructions typed every day Door codes and parking details are retyped for every arrival. Guests ask the evening before Questions about parking arrive after the desk has closed. Template tools want approval first Business API tools need every template approved before it can be sent. How your team works it 1 Save the instructions as quick replies Open Quick Replies from the sidebar and add one for each text, such as Check-in, Check-out and Parking, each with a title and a message. 2 Insert one in the guest's chat Open the chat, type "/" in the empty message box and pick the check-in reply. Add the room number. 3 Schedule it Click the clock icon next to the send button, choose the date and time, for example 18:00 the evening before arrival, and confirm. 4 Check what is waiting to go Open Scheduled in the sidebar to see every scheduled message, or the banner above the chat. 5 Answer the usual questions Open Auto Replies from the sidebar and click "Add Rule". Trigger it on a keyword or an AI intent such as "what time is check-in", and send the quick reply. 6 Schedule the check-out note From the same chat, schedule the check-out details for the morning of departure. What Spun gives you Your own saved instructions Insert check-in, Wi-Fi and parking answers by typing "/". These are your own texts, not WhatsApp Business API templates, so there is nothing to submit for approval. Scheduled from the chat One message per schedule, set from the guest's chat: it is not a bulk drip, and it does not read check-in dates from a booking system. Learn more Paced like a person Automated messages show typing first, and a scheduled message leaves up to a few minutes after its time, never before. Each can be switched off for a line in Settings. Auto-replies for common questions Answer "where do I park" by keyword or AI intent. A rule can carry a cooldown and a daily cap per contact. Learn more From your hotel's own number Spun connects the number your guests already have saved, as a linked device through a connection provider. It is not the official Business API, so normal WhatsApp limits apply. Learn mor

## https://getspun.it/industries/travel/booking-confirmations-and-reminders/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Booking Confirmations {"@context":"https://schema.org","@type":"Article","headline":"How do I confirm bookings on WhatsApp without the Business API?","description":"Send booking confirmations and schedule reminders from each traveller's chat on your own WhatsApp number. No Business API templates.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/booking-confirmations-and-reminders/"}} Booking confirmations How do I confirm bookings on WhatsApp without the Business API? Send the confirmation from the traveller's chat, then schedule the reminders before departure, on the number travellers already have saved. Start Free Trial Last checked 2026-10-23 Send the confirmation from the traveller's chat on your normal WhatsApp number, then schedule a reminder before departure from the same chat, and keep your standard confirmation as a quick reply so every agent sends the same wording. Spun runs on a flat monthly plan with team members free and a free trial, and the messages go from your own number, with no Business API templates, no API approval and no new number. Scheduled reminders are paced like a person sending them: each leaves a few minutes after its time, never early. Spun does not read your booking system, so each reminder is set from the traveller's chat, one at a time; it is not a bulk drip. On this page What gets in the way How your team works it What Spun gives you Tuesday at a three-agent travel agency What Spun does not do Frequently asked questions Related pages What gets in the way Each agent words it differently One forgets the hotel name, another the pick-up time. Reminders depend on memory The 05:00 transfer reminder goes only if the right agent is in the night before. Business API tools want templates approved Every confirmation must be approved as a template before it can be sent. How your team works it 1 Save the confirmation as a quick reply Open Quick Replies from the sidebar, click "+ New Quick Reply" and save your confirmation with a title and a message. 2 Send it from the traveller's chat Type "/" in the empty message box, pick the confirmation, fill in the dates and attach the voucher as a document. 3 Move the card on the Pipeline Right-click the chat, choose "Set stage" and pick Booked, so the team sees where the booking stands. 4 Schedule the reminders Click the clock icon next to the send button, choose the date and time, for example the evening before departure, and confirm. 5 Remind about the balance With the Payment Reminders extension, open Payment Reminders from the sidebar, click "+ New Reminder", set the amount, due date and frequency, and activate it. 6 Check what is waiting to go Open Scheduled in the sidebar to see every scheduled message, or the banner above the chat. What Spun gives you One confirmation wording for everyone Any agent inserts the saved confirmation by typing "/". These are your own texts, not WhatsApp Business API templates. Vouchers in the chat Send the voucher or itinerary as a document, and see per message who received it and who read it. Reminders scheduled from the chat One message per schedule, set from the traveller's chat: it does not read travel dates from a booking system. Learn more Paced like a person Scheduled messages show typing first and leave up to a few minutes after their time, never before, from your own number. A board for every booking Each traveller is a card on stages you name. A WhatsApp automation on a stage only messages someone who wrote to you first. Learn more Deposit and balance reminders Remind travellers about balances on a schedule and track which are paid. Spun reminds; it does not take the payment. Provided

## https://getspun.it/industries/travel/translate-guest-messages/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Guest Translation {"@context":"https://schema.org","@type":"Article","headline":"How do I read and answer guests who write in another language?","description":"Read guests' WhatsApp messages in your language and reply in theirs, by text or voice, from your own number. No Business API, team members free.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/translate-guest-messages/"}} Guest translation How do I read and answer guests who write in another language? Translate one message or a whole chat, send voice notes in the guest's language and read their voice notes as text, on your own number. Start Free Trial Last checked 2026-10-23 Open the guest's chat in Spun, click the globe icon in the chat header and switch on automatic translation for that chat, or translate a single message from its translate icon: you read the guest's words in your language and your reply goes out in theirs. The detected language is shown so you can catch a wrong guess. Spun runs on a flat monthly plan with team members free and a free trial. It works on your hotel's or agency's own WhatsApp number, with no Business API approval and no new number. It is machine translation: for contracts, medical details or legal wording, have a person check the text before it goes. Voice translation, where the guest hears your voice note in their language, is on paid plans. On this page What gets in the way How your team works it What Spun gives you A Saturday at a 20-room guesthouse What Spun does not do Frequently asked questions Related pages What gets in the way Guests write in languages nobody on shift reads A question in Korean or Portuguese waits until someone can copy it into a translation app. Copying between apps loses the thread Pasting each message into a translator and back is slow and error-prone. Voice notes in another language A guest sends a two-minute voice note from the airport and nobody at the desk can follow it. How your team works it 1 Translate one message Hover over the message and click the translate icon. The translation appears under it, with a line such as "Translated to English from Indonesian". 2 Open the language settings for the chat Click the globe icon in the chat header to open Language & Voice Settings. 3 Switch on automatic translation In the Messages tab, set "Translate messages to" to your language and "Translate my message to" to the guest's language. Every message in that chat is now translated both ways. 4 Check the reply before it goes Type your answer in your own language. The translated text is shown for review, and you can edit it or skip the translation for that message. 5 Read their voice notes as text In the Audio tab, switch on "Auto-transcribe" and set "Show transcription in" to your language. 6 Answer with a voice note In the same Audio tab, set "Record voice in" to your language and "Send voice in" to the guest's, record as usual and listen to the preview before you send. What Spun gives you Translate any message Translate an incoming or outgoing message from its translate icon. Translations are saved, so reopening the chat shows them without translating again. Automatic translation per chat Set a chat's two languages once in Language & Voice Settings and every message is translated in both directions. Each chat keeps its own languages. Voice notes in the guest's language Record in your language and the guest hears the voice note in theirs, with a preview before you send. Voice translation is on paid plans. Learn more Voice notes written out Incoming voice notes are transcribed for every chat or only the chats you choose, and can be shown in another language

## https://getspun.it/industries/travel/whatsapp-groups-for-tour-operations/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Partner Groups {"@context":"https://schema.org","@type":"Article","headline":"How do I keep track of 50 partner groups on WhatsApp?","description":"See every partner, guide and driver group on your own number, with digests, AI monitors and group activity. No Business API, team members free.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/whatsapp-groups-for-tour-operations/"}} Partner groups How do I keep track of 50 partner groups on WhatsApp? For tour operators whose number sits in partner, guide and driver groups: digests, monitors and activity, without posting a word. Start Free Trial Last checked 2026-10-23 Connect the WhatsApp number that is already in those groups, and Spun lists every group next to your direct chats. Set a chat digest with a standing question across up to 25 chosen chats, add group recaps to your morning summary, or ask Weave what a group decided this week. You see the groups your number belongs to, from when you linked onward, plus the history handed over at link. Spun runs on a flat monthly plan with team members free and a free trial, on the number you already use. There is no Business API approval, which matters here because the Business API cannot join groups, and no new number. If you only watch and never post, Spun keeps "sent from this number" apart from "replies by your team", so a quiet number does not show a false zero. A report per employee is part of advanced staff reporting on the larger plan; smaller plans show organisation totals or no staff report. On this page What gets in the way How your team works it What Spun gives you A Tuesday at a 12-person tour operator What Spun does not do Frequently asked questions Related pages What gets in the way Fifty groups on one phone Guide, driver, hotel and supplier groups pile up unread, and the message that matters is buried. A cancelled transfer seen too late A supplier posts a change at 23:00 and the team finds it the next morning. Nobody knows who answered Guides reply from their own phones, so you cannot tell whether anyone answered the hotel. How your team works it 1 Connect the number that is in the groups Link your operations number to Spun as a linked device, then open Groups & Channels in the sidebar to see every group it is in. 2 Tell Spun who your staff are Give guides and coordinators a label named Staff, Employees or Team members, or paste an employee phone list into Weave. 3 Set a chat digest Open Settings > Digests, click "New digest", choose up to 25 chats and write a standing question such as "Which bookings changed today?". 4 Add group recaps to your morning summary In the Daily Summary widget on the Dashboard, pick up to five groups for a recap of their last 24 hours, in Spun or on your own WhatsApp. 5 Add an AI monitor In Groups & Channels, open the Intelligence tab, click "New monitor", pick the groups, confirm the consent notice and describe what to flag, such as a cancelled transfer. 6 Ask Weave for the weekly picture Ask "Which groups had unanswered requests this week, and how fast did my staff reply?" What Spun gives you Every group your number is in Search and label your groups, export a member list as a CSV file, and see each group's 7- and 30-day activity. Members who hide their number stay hidden. Chat digests One standing question across all chats or up to 25 chosen ones. Each refresh reads a bounded number of recent messages, and a daily schedule uses one of the plan's workflow slots. Morning group recaps The daily summary can recap up to five groups from the last 24 hours, at the time you choose. AI monitors on chosen groups A monitor watches chosen groups for the signals you describe and ale

## https://getspun.it/industries/travel/connect-chatgpt-to-your-travel-whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel ChatGPT and Claude {"@context":"https://schema.org","@type":"Article","headline":"Can ChatGPT or Claude read my agency's WhatsApp and write reports?","description":"Connect your own ChatGPT or Claude to your WhatsApp through Spun MCP to read chats and groups and write reports. No Business API needed.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/connect-chatgpt-to-your-travel-whatsapp/"}} ChatGPT and Claude Can ChatGPT or Claude read my agency's WhatsApp and write reports? Spun MCP connects your own AI account to your WhatsApp, at the access level a manager picks, with every send waiting for approval. Start Free Trial Last checked 2026-10-23 Yes, Spun MCP connects your own ChatGPT or Claude account to your WhatsApp through Spun, so the AI can read chats, list groups and write the report you ask for. You add Spun as a connector with the address https://api.spun.com/api/mcp and sign in with your Spun account; a manager picks one of three access levels and can disconnect the app at any time. Spun runs on a flat monthly plan with team members free and a free trial, on your own WhatsApp number with no Business API approval and no new number. Connected AI apps are on every paid plan, and smaller plans include a read allowance per billing period. What the AI reads goes to your AI provider, under your account with them. It cannot send unless a manager gives it the Assistant with sends level, and even then every message waits in AI Sends for a person to approve unless a manager turns on autonomous sending for that app. On this page What gets in the way How your team works it What Spun gives you A Monday at a six-person travel agency What Spun does not do Frequently asked questions Related pages What gets in the way Weekly reports written by hand Every Monday someone scrolls through partner groups to write up what happened. Chats pasted into an AI Copying chats into ChatGPT loses who said what, and nobody controls what was shared. Worry about an AI posting to suppliers Owners want help with reports, not a bot sending on its own. How your team works it 1 Add Spun as a connector In ChatGPT or Claude, add a custom connector with the address https://api.spun.com/api/mcp. No API key is needed. 2 Sign in with your Spun account The AI app opens a Spun sign-in page (OAuth). Sign in with the login you use for the Spun inbox. 3 Pick the access level On the consent page a manager of your Spun workspace chooses Read-only analyst, "Assistant, no sends" or Assistant with sends, and whether the AI may view photos and voice-note transcripts. 4 Ask for the report For example: "List my hotel and transport groups and summarise what changed in each this week." 5 Approve anything it wants to send At Assistant with sends, its messages wait in Spun Tools → Automate → AI Sends, where you approve, edit or reject each one. 6 Change or disconnect Open Settings → AI Assistant (MCP). Under Connected AI apps, change an app's access level in place or disconnect it. What Spun gives you Your own AI account Spun MCP works inside the ChatGPT or Claude account you already use. Reads by a connected app never use your Spun AI credit. Learn more Three access levels Read-only analyst reads conversations, groups, contacts and tasks, and cannot change or send anything. "Assistant, no sends" also manages tasks, labels and chats and drafts replies. Assistant with sends can also propose and schedule messages. Every send waits for a person Messages an AI app submits wait in AI Sends to be approved, edited or rejected, and quiet hours still apply. Autonomous sending only by choice A manager can let one app send text without approval, with a typed confirmatio

## https://getspun.it/industries/travel/ai-replies-for-hotel-guests/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel AI Replies {"@context":"https://schema.org","@type":"Article","headline":"Can AI draft replies to hotel guests on WhatsApp?","description":"Suggested replies, drafts and chat summaries for guest WhatsApp chats, with a person pressing send. No Business API, team members free.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/ai-replies-for-hotel-guests/"}} AI replies Can AI draft replies to hotel guests on WhatsApp? Suggested replies, drafts from a few words and summaries of long guest chats, with a person deciding what goes out. Start Free Trial Last checked 2026-10-23 Yes, Spun suggests ready-to-send replies in guest chats and can draft or rewrite an answer from a few words. A receptionist reads the suggestion and presses send, so nothing goes out without a person, and a long chat can be summarised before anyone replies. If you want automatic answers out of hours, you can switch on the AI chatbot, which marks every reply it sends. Spun runs on a flat monthly plan with team members free and a free trial, on your hotel's own WhatsApp number, with no Business API approval and no new number. The AI answers from the conversation, your instructions and your knowledge base. Where those are silent it can be wrong, so keep the handover to a person switched on and check prices, dates and room details before they go. On this page What gets in the way How your team works it What Spun gives you A Friday at a 30-room city hotel What Spun does not do Frequently asked questions Related pages What gets in the way The same five questions all day Breakfast times, parking, late check-out and the Wi-Fi password are typed again and again. Long chats before a reply Twenty messages about a group booking, and the next shift scrolls through all of them. Messages after the desk closes Guests write at night and wait until morning for a ten-second answer. How your team works it 1 Use the suggested replies Open a guest chat. Suggestions appear above the message box; click one to insert it and edit it, or Shift+click to send it as it is. 2 Draft from a few words Click the AI icon in the message box and choose Compose new, Rewrite or Translate. "What the AI sees" shows a preview of what it reads, with personal data removed. 3 Summarise a long chat In the chat header, click the AI icon and choose "Summarize conversation". Ask a specific question if you need one, such as "Which dates did they agree to?" 4 Give the AI your answers Open Spun Tools → Automate → AI Chatbot → Knowledge Base, and upload your FAQs and house rules or import them with "From Website". 5 Answer out of hours, if you want to In AI Chatbot, switch on Enable AI Chatbot, choose "outside business hours only", write the instructions and add the handoff keywords that pass a chat to a person. 6 Set how much the AI sees Open Settings → AI → Safety & Privacy and choose Maximum, Balanced or Full AI for personal data redaction. What Spun gives you Smart replies Ready-to-send suggestions above the message box in guest chats. In groups they appear only when you click "Suggest replies". AI Compose Compose a new answer, rewrite yours or translate it. It reads the last few messages, and adding your knowledge base is a switch you turn on. Chat summaries A summary of a long guest chat, in the language you choose, with tasks it can suggest. Voice notes it could not read are named. AI chatbot out of hours Answers always, in business hours or outside them, and hands over to a person on the words you choose. Every reply is marked "Sent by AI chatbot". On paid plans. Learn more Your knowledge base House rules, FAQs and documents, uploaded or imported from your website, that the chatbot and Weave

## https://getspun.it/industries/travel/whatsapp-broadcasts-for-travel-deals/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Travel Deal Broadcasts {"@context":"https://schema.org","@type":"Article","headline":"How do I send last-minute travel deals on WhatsApp safely?","description":"Send last-minute deals to past travellers who agreed to hear from you, paced per number with a reply-STOP line. Your own number, no Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/whatsapp-broadcasts-for-travel-deals/"}} Travel deal broadcasts How do I send last-minute travel deals on WhatsApp safely? Offer the deal to past travellers who said yes, from the number they know, at a pace WhatsApp sees as normal. Start Free Trial Last checked 2026-10-23 Send last-minute deals only to past travellers who agreed to hear from you, from the one number they already know, and let Spun pace the send per number, keep quiet hours and add a reply-STOP opt-out line. Start small with a new number, because Spun limits first contacts while a number is new, and Sending Health tells you when to slow down. Spun runs on a flat monthly plan with team members free and a free trial, and campaigns go from your own WhatsApp number, with no Business API approval, no pre-approved message templates and no new number. Pacing, quiet hours and an opt-out line reduce the risk of a restriction, but no tool can promise that a WhatsApp number will never be restricted, and Spun does not. A big list also takes time: at a safe pace a large campaign runs over several days, so a deal for tomorrow goes to the travellers most likely to book, not to everyone. On this page What gets in the way How your team works it What Spun gives you Thursday at a three-agent travel agency What Spun does not do Frequently asked questions Related pages What gets in the way The whole list in one go A sudden spike of offers to people who rarely hear from you is the pattern WhatsApp treats as unwanted. No record of who agreed A number in your booking records is not permission to send offers. Opt-outs get lost A traveller who replied STOP in March still gets the deal in May. How your team works it 1 Label the travellers who said yes Open Labels from the sidebar, click "+ New Label" and create one such as "Offers OK". Apply it to each traveller who agreed to receive deals. 2 Create the campaign Open Campaigns from the sidebar, click "+ New Campaign" and select the recipients by label, so only "Offers OK" travellers are included. 3 Write the offer and add the opt-out Use the "Personalize:" buttons to add the first name, then click "Add opt-out line" so the message ends with a reply-STOP line in its language. 4 Read the preflight The "Campaign preflight" panel lists recipients, first contacts, links, the send window, duration and line health. Click "Adjust" to change the audience or pace. 5 Keep the pace and schedule it Leave the Normal pace and the 22:00 to 08:00 quiet hours as they are, then schedule the campaign or send it now. 6 Honour every STOP When a traveller asks to stop, right-click the chat, open its labels and choose "Do not send". Watch the line health strip at the top of the Campaigns hub. What Spun gives you Campaigns paced per number Each campaign sends at a set pace with quiet hours, inside a limit of 8 messages a minute, 200 an hour and 1,000 a day per number, and 3 a minute in a new number's first week. Learn more Guards on each number The "Sending preferences" card in Settings > WhatsApp > Health holds a daily first-contact budget, "Auto-slow" and "Pause while restricted". First contacts over the budget wait for the next day. Sending Health A score from 0 to 100 per number that tells you when to slow down. It is advice: not a WhatsApp score and not a ban prediction, and it never blocks

## https://getspun.it/industries/travel/payment-reminders-for-travel-bookings/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Payment Reminders {"@context":"https://schema.org","@type":"Article","headline":"How do I chase deposits and balances on WhatsApp?","description":"Remind travellers about deposits and balances on WhatsApp, on a schedule, and see who has paid. Your own payment link, team members free.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/payment-reminders-for-travel-bookings/"}} Payment reminders How do I chase deposits and balances on WhatsApp? Set the amount and due date once, and Spun reminds the traveller on schedule until you mark the balance paid. Start Free Trial Last checked 2026-10-23 Set up a payment reminder with the amount and due date, choose how often it repeats, and Spun sends it on schedule and tracks which travellers have paid. Spun does not take the payment; the reminder carries your own payment link or bank details. Payment reminders come with the Payment Reminders extension. Spun runs on a flat monthly plan with team members free and a free trial, and the reminders go from your own WhatsApp number, with no Business API approval and no new number. Spun does not read your booking system or your bank, so it does not know a balance is paid until someone marks it paid. Until then the reminders keep going on the schedule you set. On this page What gets in the way How your team works it What Spun gives you Monday at a tour operator with four staff What Spun does not do Frequently asked questions Related pages What gets in the way Balances slip past the deadline Nobody remembered to chase the family travelling in six weeks. Two agents chase the same traveller One sends the bank details while the other already had the payment confirmed. Promises are lost in the chat "I will pay on Friday" sits in a long thread and nobody checks on Monday. How your team works it 1 Install the extension Install the Payment Reminders extension from the marketplace, then open Payment Reminders from the sidebar. 2 Create the reminder Click "+ New Reminder", select the traveller, and set the amount and the due date of the deposit or balance. 3 Add your payment link Add your own payment or invoice link if you have one, so the traveller can pay from the reminder. 4 Choose how often it repeats Configure the reminder frequency, for example weekly until the due date, and activate it. 5 Check the Balances section Open the traveller's chat and look at the Balances section of the contact panel to see what is outstanding and the status of each reminder. 6 Mark it paid When the money arrives, mark the reminder paid, so the reminders stop. If the traveller promises a date, record the promise against it. What Spun gives you Deposit and balance reminders Record the amount, due date and your payment link, and Spun reminds the traveller on schedule until you mark it paid. Provided by the Payment Reminders extension. Learn more Payment details as a quick reply Save your bank details or payment instructions once and insert them by typing "/". These are your own texts, not WhatsApp Business API templates. One-off nudges scheduled from the chat For a single follow-up, schedule a message from the traveller's chat. It sends once at the time you set; it does not read due dates from a booking system. Learn more A stage for deposits Add a stage such as "Deposit due" to the Pipeline and move each booking along, so the team sees who still owes money. Learn more Invoices in the chat Send the invoice or booking summary as a document, and see per message who received it and who read it. Everyone sees who chased A message sent from Spun shows a "Sent by" line with the team member's name, so two agents do not chase the same traveller. Monday at a t

## https://getspun.it/industries/travel/direct-booking-promotions/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Direct Booking Promotions {"@context":"https://schema.org","@type":"Article","headline":"How do hotels win direct bookings with WhatsApp promotions?","description":"Start direct-booking conversations with a spin-the-wheel offer and returning-guest deals on your own WhatsApp number. No Business API.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/direct-booking-promotions/"}} Direct booking promotions How do hotels win direct bookings with WhatsApp promotions? A prize wheel on your website that starts a WhatsApp chat, and offers to past guests who asked for them, from your own number. Start Free Trial Last checked 2026-10-23 Give guests a reason to book with you directly: a returning-guest offer sent to past guests who agreed to hear from you, or a spin-the-wheel offer on your website that starts the conversation on WhatsApp. Spun paces offers per number, keeps quiet hours and adds an opt-out line. The booking itself stays on your own booking page. Spun runs on a flat monthly plan with team members free and a free trial, and the promotions run on your own WhatsApp number, with no Business API approval and no new number. The wheel opens a conversation; it does not take the booking. Spun is not a booking engine and does not check availability, so your team answers each entrant and sends your own booking link. On this page What gets in the way How your team works it What Spun gives you Saturday at a 30-room seaside hotel What Spun does not do Frequently asked questions Related pages What gets in the way Website visitors leave for a booking site They look at your rooms, then book the same room somewhere that charges you commission. Past guests never hear from you A guest who loved the stay last summer has no reason to come back to you directly. Offers go out with no follow-up A guest replies to a deal on Sunday evening and nobody answers until Tuesday. How your team works it 1 Open Lead Games Open Spun Tools → Grow → Lead Games (organisation managers only), and on the Hostnames tab attach your business name. 2 Create the campaign On Campaigns, click New campaign, fill in the name and page address, keep "Require WhatsApp before spinning" on and pick the number guests will message. 3 Add the prizes Add prizes such as a late check-out, a welcome drink or an airport transfer, each with a weight and, if you like, stock and a daily limit. The live odds show beside each weight. 4 Publish and test Click Publish, then "Test it yourself" to play the wheel once without the visit being counted. 5 Put it on your website Open "Embed on your website", copy the snippet for your site and add your website to the allowed-websites list. 6 Answer and redeem Reply to each entrant in their WhatsApp chat with your booking link, and click Redeem on the Lead Games card in the side panel when they claim the prize. What Spun gives you A prize wheel that starts the chat With "Require WhatsApp before spinning" on, the default, every entrant messages your business first, so each one arrives as a WhatsApp conversation. One entry per WhatsApp account. Learn more Returning-guest offers Send an offer to past guests who agreed to hear from you. Spun paces the send per number, keeps quiet hours, limits first contacts while a number is new and adds a reply-STOP line. Learn more An answer while you are busy An auto-reply rule can fire on a first message from someone new, or on a message from someone who received a campaign, and send your booking link. Every entrant on the board Move each guest from New to Won or Lost on the Pipeline, so you can see which offers turned into direct bookings. Learn more Your offer wording, ready Save the offer and booking-link

## https://getspun.it/industries/travel/whatsapp-business-api-vs-your-own-number/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Business API vs Your Number {"@context":"https://schema.org","@type":"Article","headline":"Does a hotel need the WhatsApp Business API?","description":"When a hotel needs the WhatsApp Business API, when its own number is enough, and what Spun is and is not. Team members free.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/whatsapp-business-api-vs-your-own-number/"}} Business API comparison Does a hotel need the WhatsApp Business API? An honest comparison, checked against Meta's own pages on 23 October 2026: when you need the API, and when your own number does the job. Start Free Trial Last checked 2026-10-23 Most small and mid-sized hotels do not need the WhatsApp Business API to answer guests with a team. A hotel needs it when its own systems must send pre-approved message templates to many guests who have not written in the last 24 hours, such as notices from a property system, or when it wants the Official Business Account badge Meta offers on that route. For conversations guests start, the hotel's own number connected to Spun does the job. Spun runs on a flat monthly plan with team members free and a free trial, and it works on the number your guests already have saved, with no Business API approval and no new number. Spun is not the Business API: it connects your number as a linked device through a connection provider, so it has no pre-approved message templates and no badge, and normal WhatsApp limits apply to your number. On this page What gets in the way How your team works it What Spun gives you Wednesday at a 20-room boutique hotel What Spun does not do Frequently asked questions Related pages What gets in the way Templates outside 24 hours On the Business API, a message to a guest who has not written in the last 24 hours must be a pre-approved message template. A fee per message Meta charges per template message, and since 1 October 2026 for service replies beyond 1,000 a month per number. Groups and app features change Existing groups do not come along, and a number kept on the app alongside the API loses broadcast lists and group sync. How your team works it 1 Look at who starts your chats If most chats are guests asking about rooms, changes and arrivals, and your team answers them, you do not need the API. 2 Keep the number guests have saved Use the WhatsApp or WhatsApp Business app number already on your website and booking confirmations. 3 Connect it by QR Open Settings → WhatsApp → Health, check the country under "We'll connect it from:", press "Continue to QR" and scan the code with WhatsApp on your phone. 4 Invite the front desk Open Team from Spun Tools → Inbox, click "Share Access", enter each person's email or phone and choose a role. 5 Save your standard answers Open Quick Replies from the sidebar, click "+ New Quick Reply" and save your check-in, parking and breakfast answers. 6 Check Sending Health before offers Before any offer to past guests, look at the "Sending Health" card in Settings → WhatsApp → Health. What Spun gives you Your number, connected by QR Spun connects the number guests already have saved, with its chats and groups, as a linked device. The number stays on your phone, and messages sent from the phone appear in Spun too. Team members free Invite the whole front desk with roles. A message sent from Spun shows a "Sent by" line with the team member's name. Your own saved answers Insert saved answers by typing "/". They are your own texts, not Business API templates, and need no approval from WhatsApp. Your groups stay in the inbox See the WhatsApp groups your number is in and manage participants and invite links from Groups & Channels. A steadier co

## https://getspun.it/industries/travel/compare/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Compare {"@context":"https://schema.org","@type":"Article","headline":"Spun compared with hospitality messaging tools","description":"Spun next to Chatlyn, HiJiffy, Trengo, SleekFlow and Business API CRMs, with dated vendor facts and when each fits. Team members free.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/compare/"}} Comparisons Spun compared with hospitality messaging tools Honest comparisons for hotels, hosts and agencies, with every vendor fact dated and linked to the vendor's own page. Start Free Trial Verified 23 October 2026 Spun and the hospitality messaging tools solve different problems. Chatlyn, Trengo and SleekFlow say on their own pages that they connect WhatsApp through the Business API, and several of these tools read guest and booking data from a property management system (PMS) to send messages at the right point of the stay. Spun keeps the WhatsApp number your guests already have saved and puts your whole team on it from one shared inbox, on a flat monthly plan with team members free and a free trial. It does not connect to a PMS and has no pre-approved message templates. If you run a large hotel whose messages must be driven by the PMS, a hospitality messaging tool with PMS integration will suit you better. If your team answers the guests who write to you, on one or two numbers, Spun is usually the simpler fit. On this page The comparisons Which one fits What to weigh How to decide What Spun gives you What Spun does not do Frequently asked questions Sources and dates Related pages The comparisons Spun vs Chatlyn Chatlyn is guest messaging for hotels with direct PMS connections. When a PMS-driven hotel fits it better, and when your own number is enough. Spun vs HiJiffy HiJiffy is guest communication for hotels, priced by rooms. Where its PMS and booking-engine plans win, and where a team inbox on your number does. Spun vs Trengo for hospitality Trengo is a multichannel inbox with hospitality integrations. How its per-user and per-conversation plans compare with a flat plan on your own number. Spun vs SleekFlow SleekFlow is an omnichannel platform with a travel solution. When its CRM objects and many channels matter, and when your groups and number matter more. Spun vs Business API CRMs WATI, respond.io and similar CRMs run on the Business API. When templates at scale are the job, and when a team on your existing number is. Which one fits Choose a hospitality messaging tool when You run a hotel of around 200 rooms or more and want guest messages triggered by reservations in your PMS, such as a pre-arrival note when a booking is created. You send pre-approved template notifications to thousands of guests who have not written to you recently, and you want the Business API route that is built for it. You need Booking.com, Airbnb or channel-manager messages in the same inbox as WhatsApp. You want a dedicated number that is not on anyone's phone, run entirely through the Business API. Choose Spun when Most of your WhatsApp chats are started by guests and travellers, and your team answers them. You want to keep the number already on your website, confirmations and business cards, with its chats and groups. You want the whole team on one number with no per-seat fees, and to try it on your own number first. Your driver, partner and group-tour chats live in WhatsApp groups and you want them next to guest chats. What to weigh Who starts the conversation Guest-started chats need a fast team. Messages your systems start to thousands of guests need the Business API and its pre-approved message templates. What the PMS should do If reservations in your PMS should trigger messages on their own,

## https://getspun.it/industries/travel/compare/vs-chatlyn/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Compare Spun vs Chatlyn {"@context":"https://schema.org","@type":"Article","headline":"Spun vs Chatlyn: which fits your hotel?","description":"Chatlyn and Spun compared for hotel guest messaging: PMS connections, the Business API, pricing model and team. Team members free on Spun.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/compare/vs-chatlyn/"}} Spun vs Chatlyn Spun vs Chatlyn: which fits your hotel? Chatlyn reads your PMS and runs on the Business API. Spun keeps your own number and your whole team on it. Start Free Trial Verified 23 October 2026 Chatlyn is a guest messaging platform for hotels, from single properties to chains, that connects WhatsApp through the Business API and reads guest data from your property management system (PMS). Spun is a shared WhatsApp inbox for your team on the number your guests already have saved, with no PMS connection. Choose Chatlyn if you run a larger hotel and want messages driven by your PMS, with WhatsApp templates and booking-channel messages in one place. Choose Spun if your team answers the guests who write to you and you want to keep your number, with team members free on a flat monthly plan. On this page Side by side Which one fits What to weigh How to decide What Spun gives you What Spun does not do Frequently asked questions Sources and dates Related pages Side by side Topic Chatlyn Spun WhatsApp connection WhatsApp Business API through a Meta Business Solution Provider. Your existing number, connected by QR as a linked device through a connection provider. Not the Business API. PMS More than 13 direct PMS connections, including Oracle OPERA Cloud, Mews, Apaleo, Protel, Clock PMS+ and Guestline. Reads from the PMS. Spun does not connect to a PMS. You track each enquiry on a pipeline board with stages you name yourself. Pricing model One plan with every feature. No published price: a platform fee based on rooms, a one-time setup fee per property and a one-year or multi-year agreement. A flat monthly plan with a free trial. Current prices are on spun.com/pricing. Team Does not charge per user. Five inboxes per property, with extra inboxes charged. Team members free, each with their own login, on one shared inbox per number. The plan itself is paid after the trial. Messages before arrival WhatsApp templates, journeys and broadcasts, driven by guest data. A message written now and scheduled from the chat, such as the evening before arrival. Spun does not read arrival dates or your booking system. AI replies AI replies in the guest's language, with handover to a person. An AI chatbot that answers from what you give it, marked "Sent by AI chatbot", with handover words. Channels WhatsApp, email, webchat, Booking.com, Messenger, Instagram and one-way SMS fallback. WhatsApp, plus email from your own Gmail in the same timeline as the WhatsApp chat. Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide. Which one fits Choose Chatlyn when You run a hotel of around 200 rooms or more on a PMS Chatlyn connects to, and guest messages should follow reservations in that PMS. You want WhatsApp templates and journeys sent to guests at scale through the Business API. You want Booking.com and Messenger messages in the same inbox as WhatsApp. You run several properties and want one platform with a contract and setup per property. Choose Spun when Your guests already write to one WhatsApp number and you want to keep it, with its chats and groups. Your team answers the guests who write in, and you want everyone on the number with no per-seat fees. You want to start on a free trial thi

## https://getspun.it/industries/travel/compare/vs-hijiffy/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Compare Spun vs HiJiffy {"@context":"https://schema.org","@type":"Article","headline":"Spun vs HiJiffy: which fits your hotel?","description":"HiJiffy and Spun compared for hotels: room-based plans, PMS and booking-engine integration, WhatsApp and AI. Team members free on Spun.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/compare/vs-hijiffy/"}} Spun vs HiJiffy Spun vs HiJiffy: which fits your hotel? HiJiffy prices by rooms and connects your booking engine and PMS. Spun puts your team on the WhatsApp number you already use. Start Free Trial Verified 23 October 2026 HiJiffy is guest communication for hotels, priced by the number of rooms, with an AI chatbot on your website and, on its higher plans, booking-engine, CRM and PMS integration and WhatsApp campaigns per reservation. Spun is a shared WhatsApp inbox for your team on the number your guests already have saved, with no PMS or booking-engine connection. Choose HiJiffy if you want an AI assistant that books from your website and WhatsApp messages driven by each reservation. Choose Spun if your team answers the guests who write to you and you want to keep your number, with team members free on a flat monthly plan. On this page Side by side Which one fits What to weigh How to decide What Spun gives you What Spun does not do Frequently asked questions Sources and dates Related pages Side by side Topic HiJiffy Spun WhatsApp A channel on the Premium plan. Basic covers the website only; Pro adds social media, messaging apps and email. Your existing number, connected by QR as a linked device through a connection provider, on every plan. Pricing model From EUR 99 (Basic), EUR 159 (Pro) and EUR 319 (Premium) a month, depending on the billing period and number of rooms, plus a setup fee per five properties. Enterprise on request. A flat monthly plan with a free trial. Current prices are on spun.com/pricing. PMS and booking engine Booking-engine and CRM integration from Pro; PMS or CRM integration on Premium; custom integrations on Enterprise. Spun does not connect to a PMS or a booking engine. You track each enquiry on a pipeline board with stages you name yourself. Messages per stay Automated WhatsApp campaigns on Premium, four per reservation, such as welcome, digital check-in, upsell and check-out. A message written now and scheduled from the chat, such as the evening before arrival. Spun does not read arrival dates or your booking system. AI FAQ automation on Basic, a generative AI chatbot from Pro and an AI digital concierge on Premium. An AI chatbot that answers from what you give it, marked "Sent by AI chatbot", plus suggested replies a person sends. Team The plan table does not limit the number of users on any plan. Team members free, each with their own login, on one shared inbox per number. The plan itself is paid after the trial. Other channels Website, social media, messaging apps, email and SMS on Premium, with a WhatsApp-to-SMS fallback for US numbers. WhatsApp, plus email from your own Gmail in the same timeline as the WhatsApp chat. Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide. Which one fits Choose HiJiffy when You want an AI chatbot on your hotel website that answers in many languages and takes guests into your booking engine. You run a hotel of around 200 rooms on a PMS HiJiffy integrates with, and want WhatsApp messages sent for every reservation, from welcome to check-out. You want website chat, social channels and WhatsApp handled by one guest-facing assistant. Choose Spun when Your guests already write to one WhatsApp number and you want t

## https://getspun.it/industries/travel/compare/vs-trengo-hospitality/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Compare Spun vs Trengo {"@context":"https://schema.org","@type":"Article","headline":"Spun vs Trengo for hospitality: which fits your team?","description":"Trengo and Spun compared for hotels and holiday rentals: users, conversations, PMS links and the Business API. Team members free on Spun.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/compare/vs-trengo-hospitality/"}} Spun vs Trengo Spun vs Trengo for hospitality: which fits your team? Trengo is a multichannel inbox on the Business API with hospitality integrations. Spun is your own WhatsApp number for your whole team. Start Free Trial Verified 23 October 2026 Trengo is a multichannel customer inbox that runs WhatsApp on the Business API, with plans priced by included users and conversations and, for hospitality, connections to Mews, Apaleo, Cloudbeds, Booking.com and Airbnb. Spun is a shared WhatsApp inbox on the number your guests already have saved, with no PMS connection. Choose Trengo if you want Booking.com, Airbnb, email and WhatsApp in one helpdesk tied to your PMS, with pre-approved message templates. Choose Spun if WhatsApp is where your guests talk to you and you want the whole team on your own number, with team members free on a flat monthly plan. On this page Side by side Which one fits What to weigh How to decide What Spun gives you What Spun does not do Frequently asked questions Sources and dates Related pages Side by side Topic Trengo Spun WhatsApp connection WhatsApp Business API on every plan, with Meta per-message charges after the first 1,000 messages per number each month. Your existing number, connected by QR as a linked device through a connection provider. Not the Business API, so no Meta per-message charges. Pricing model Boost EUR 349 a month (EUR 299 billed yearly) with 10 users and 500 conversations a month; Pro EUR 599 (EUR 499) with 20 users and 1,500 conversations. Enterprise custom. A flat monthly plan with a free trial. Current prices are on spun.com/pricing. Adding people Extra users EUR 30 a month on Boost (EUR 25 yearly) and EUR 50 on Pro (EUR 40 yearly). Team members free, each with their own login, with no per-seat fees. The plan itself is paid after the trial. PMS and booking channels Mews, Apaleo and Cloudbeds through API connections, plus Booking.com, Airbnb, Booking Experts and channel managers. Spun does not connect to a PMS, channel manager or booking platform. You track each enquiry on a pipeline board you set up. Messages before arrival Pre-approved message templates sent through the WhatsApp API. A message written now and scheduled from the chat, such as the evening before arrival. Spun does not read arrival dates or your booking system. AI AI agents trained on property details; AI conversations are charged per conversation as an add-on. An AI chatbot that answers from what you give it, marked "Sent by AI chatbot", with handover words. Channels Email, WhatsApp, Instagram, Facebook, live chat and SMS, with voice as an add-on. WhatsApp, plus email from your own Gmail in the same timeline as the WhatsApp chat. Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide. Which one fits Choose Trengo when You run a hotel of around 200 rooms, holiday park or rental portfolio on Mews, Apaleo or Cloudbeds and want guest messages tied to it. You want Booking.com and Airbnb guest messages in the same inbox as WhatsApp, email and live chat. You send pre-approved template notifications at scale through the Business API. Your team works like a helpdesk across many channels, with conversations counted and reported per plan. Choose Sp

## https://getspun.it/industries/travel/compare/vs-sleekflow/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Compare Spun vs SleekFlow {"@context":"https://schema.org","@type":"Article","headline":"Spun vs SleekFlow: which fits your travel business?","description":"SleekFlow and Spun compared for travel teams: Business API, users, CRM objects, channels and groups. Team members free on Spun.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/compare/vs-sleekflow/"}} Spun vs SleekFlow Spun vs SleekFlow: which fits your travel business? SleekFlow is an omnichannel platform on the Business API with a travel solution. Spun is your own WhatsApp number for the whole team. Start Free Trial Verified 23 October 2026 SleekFlow is an omnichannel messaging and CRM platform that connects WhatsApp through the Business API as a Meta Business Solution Provider, with a travel solution for guest journeys and CRM objects for bookings, quotations and invoices. Spun is a shared WhatsApp inbox on the number your travellers already have saved. Choose SleekFlow if you want many channels, CRM objects for bookings and Salesforce or HubSpot links, with pre-approved message templates. Choose Spun if your team answers travellers on one WhatsApp number and its groups, with team members free on a flat monthly plan. On this page Side by side Which one fits What to weigh How to decide What Spun gives you What Spun does not do Frequently asked questions Sources and dates Related pages Side by side Topic SleekFlow Spun WhatsApp connection WhatsApp Business API; SleekFlow is a Meta Business Solution Provider. Number hosting US$15 a month, with Meta template fees on top. Your existing number, connected by QR as a linked device through a connection provider. Not the Business API. Pricing model Billed yearly: Essential US$49 a month (3 users, 500 contacts), Pro US$109 (10 users), Premium US$279 (10 users). Enterprise custom. A flat monthly plan with a free trial. Current prices are on spun.com/pricing. Adding people Extra users are charged per month, from US$15 to US$29 depending on the plan. Team members free, each with their own login, with no per-seat fees. The plan itself is paid after the trial. Bookings and CRM CRM custom objects for bookings, quotations and invoices; Salesforce and HubSpot integration; webhooks and API. A pipeline board per enquiry, with stages you rename yourself. Spun does not connect to a PMS or booking system. Automated journeys Guest journey automation triggered by dates such as birthdays and last stay or booking. A message written now and scheduled from the chat. Spun does not read travel dates from your booking system. Channels WhatsApp, Gmail and Outlook, voice, Instagram, SMS, TikTok, Messenger, WeChat, Telegram, LINE and Viber. WhatsApp, plus email from your own Gmail in the same timeline as the WhatsApp chat. Trial A 7-day Pro trial with no card. A free trial on your own number. Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide. Which one fits Choose SleekFlow when Your travellers reach you on many channels, from Instagram and Messenger to WeChat, LINE and Viber, and you want them in one inbox. You want bookings, quotations and invoices stored as CRM objects, or synced with Salesforce or HubSpot. You send pre-approved template notifications at scale through the Business API, such as journeys triggered by booking dates. Choose Spun when Your travellers already write to one WhatsApp number and you want to keep it, with its chats and groups. Your team is growing and you do not want to pay per user. Your group tours, drivers and partners run in WhatsApp groups you want next to traveller chats. You want AI to summarise long chats a

## https://getspun.it/industries/travel/compare/vs-whatsapp-business-api-crms/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Industries Travel Compare Spun vs Business API CRMs {"@context":"https://schema.org","@type":"Article","headline":"Spun vs WhatsApp Business API CRMs for travel teams","description":"Spun next to WATI, respond.io and other Business API CRMs for travel teams: templates, per-message fees, users. No Business API on Spun.","datePublished":"2026-10-23","dateModified":"2026-10-23","author":{"@id":"https://getspun.it/#organization"},"publisher":{"@id":"https://getspun.it/#organization"},"mainEntityOfPage":{"@type":"WebPage","@id":"https://getspun.it/industries/travel/compare/vs-whatsapp-business-api-crms/"}} Spun vs API CRMs Spun vs WhatsApp Business API CRMs for travel teams WATI, respond.io and similar CRMs run on the Business API. Spun runs on the number your travellers already have saved. Start Free Trial Verified 23 October 2026 WhatsApp Business API CRMs such as WATI and respond.io connect a number to the Business API, so they can send pre-approved message templates to many contacts who have not written recently, with Meta charging per message on top of the subscription. Spun connects the number your travellers already have saved as a linked device, so it has no templates and no Meta per-message fees. Choose a Business API CRM if your job is template notifications at scale, such as reminders to thousands of travellers. Choose Spun if your team answers the travellers who write to you, with team members free on a flat monthly plan and your WhatsApp groups in the same inbox. On this page Side by side Which one fits What to weigh How to decide What Spun gives you What Spun does not do Frequently asked questions Sources and dates Related pages Side by side Topic WATI and respond.io Spun WhatsApp connection The WhatsApp Business API; respond.io describes itself as a WhatsApp Business Solution Provider. Your existing number, connected by QR as a linked device through a connection provider. Not the Business API. Messages to people who have not written Pre-approved message templates, charged per message by Meta. WATI bills them on its rate card; respond.io says Meta fees are not included in any subscription. Spun has no templates. Offers go only to people who agreed to hear from you, paced per number, outside quiet hours, with a reply-STOP opt-out. Pricing model WATI Growth US$59 a month billed yearly, Pro US$119. respond.io Starter US$79 a month billed yearly (US$99 monthly), Growth US$159 (US$199), Advanced US$279 (US$349). Enterprise plans custom. A flat monthly plan with a free trial. Current prices are on spun.com/pricing. Adding people WATI: 3 users on Growth with no extra users, 5 on Pro with extra users US$39 each. respond.io: 5 to 10 users included, extra users US$12 to US$24. Team members free, each with their own login, with no per-seat fees. The plan itself is paid after the trial. Your saved answers Templates for messages outside the 24-hour window go to Meta for approval first. Quick replies are your own saved texts, inserted by typing "/". They are not Business API templates and need no approval. CRM links WATI: HubSpot on Pro, Salesforce on Business, Shopify as an add-on. respond.io: HubSpot and Salesforce. A pipeline board per enquiry, with stages you rename yourself. Spun does not connect to a PMS or booking system. Trial WATI and respond.io each offer a 7-day free trial. A free trial on your own number. Vendor facts as published on each vendor's own site on 23 October 2026. Vendors change their plans and prices, so check their page before you decide. Which one fits Choose a Business API CRM when You send pre-approved template notifications at scale, such as departure reminders or flight changes to thousands of travellers who have not written recently. Your own systems must send WhatsApp messages on their own, through an API, to people outside the 24-hour window. You want a dedicated number that is not on anyone&#

## https://getspun.it/guides/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Guides WhatsApp, actually explained. Straight answers to the questions every WhatsApp user and business runs into: no myths, no filler, verified against how WhatsApp works today. WhatsApp Web for Business WhatsApp Web for business: the complete guide WhatsApp Web puts your WhatsApp conversations in a browser tab, with a real keyboard, copy and paste, and your customer … Read the guide Did Someone Block You How to tell if someone blocked you on WhatsApp WhatsApp never tells you that you have been blocked. That is deliberate: blocking is a privacy feature, and announcing i … Read the guide Virtual Numbers Virtual numbers for WhatsApp: what works and what doesn’t WhatsApp works on virtual numbers you genuinely control, including real mobile numbers, eSIMs, some VoIP numbers and lan … Read the guide The 6-Digit Code The WhatsApp 6-digit verification code, explained The 6-digit code is WhatsApp’s proof that you control a phone number. You will meet it when you install WhatsApp, switch … Read the guide Broadcast Messages WhatsApp broadcast messages: the complete guide A WhatsApp broadcast sends one message to many people at once, with each copy arriving as a normal private chat. Recipie … Read the guide Block & Unblock How to block and unblock on WhatsApp To block someone on WhatsApp, open the chat, tap the contact’s name and choose Block, or add them under Settings, Privac … Read the guide Sending Links How to send links on WhatsApp (and make them clickable) To send a link on WhatsApp, paste the full URL, starting with https://, into the chat and wait for the preview card befo … Read the guide QR Codes & Linked Devices WhatsApp QR codes and linked devices WhatsApp uses QR codes for two completely different jobs, and mixing them up is the source of most confusion (and one na … Read the guide Ticks & Read Receipts WhatsApp ticks, read receipts, and reports One grey tick means a message reached WhatsApp’s servers, two grey ticks mean it was delivered to the recipient’s phone, … Read the guide WhatsApp Banned WhatsApp banned your number? Why it happens and what to do next WhatsApp bans a number when its systems score the registration, the sending behaviour or the reports and blocks it gets … Read the guide Ban Signals The 14 signals WhatsApp scores before it bans a number WhatsApp scores 14 signals across three stages before it bans a number: how the number was registered, how it sends, and … Read the guide Business Account Banned WhatsApp Business account banned: the marketing mistakes behind it You opened the WhatsApp Business app and got "This phone number can’t use WhatsApp". No warning, no explanation, and eve … Read the guide Temporarily Banned You’re temporarily banned from WhatsApp: what triggered it and how to stop it escalating A temporary WhatsApp ban means WhatsApp’s systems classified something the number did as abuse, most often an unofficial … Read the guide Spam Bans This account can’t use WhatsApp due to spam: how WhatsApp’s spam scoring works "This account cannot use WhatsApp due to spam" is the sentence thousands of business owners have photographed and posted … Read the guide Bulk Messages Without a Ban How to send bulk WhatsApp messages without getting banned The honest answer first: there is no safe way to blast 10,000 cold numbers from one phone. Not with a Chrome extension, … Read the guide Marketing Without Bans WhatsApp marketing without getting banned: the playbook Most WhatsApp marketing advice is a list of things not to do. It misses the point. WhatsApp does not ban numbers for bre … Read the guide Warming Up a Number Warming up a WhatsApp number, and keeping it warm Warming up a WhatsApp number means building a history of normal two-way conversations with people who saved you before p … Read the guide Networks, VPNs and Bans Can a shared Wi-Fi, VPN or datacenter connection get your WhatsApp ba

## https://getspun.it/guides/whatsapp-web-for-business/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Web for Business WhatsApp Guide WhatsApp Web for business: the complete guide Last verified August 2026 WhatsApp Web puts your WhatsApp conversations in a browser tab, with a real keyboard, copy and paste, and your customer chats next to your other work. For a business that lives on WhatsApp, it is usually the first serious upgrade from thumb-typing on a phone. When one browser tab stops being enough for a team, a shared WhatsApp inbox such as Spun connects on your own WhatsApp number through the same linked-device (QR) mechanism, so it needs no Business API and charges no per-message fees. This guide covers how WhatsApp Web works with both the regular WhatsApp app and the WhatsApp Business app, how to log in and stay logged in, which business tools work in the browser, the real limits you will hit as a team, and how to keep the whole thing secure. In this guide What WhatsApp Web is and how it works How to log in to WhatsApp Web WhatsApp Business on the web: what works in the browser The real limits of WhatsApp Web for a business Tips that make WhatsApp Web faster Keeping WhatsApp Web secure Troubleshooting: WhatsApp Web not working When WhatsApp Web stops being enough What WhatsApp Web is and how it works WhatsApp Web (web.whatsapp.com) is an official WhatsApp client that runs in your browser. It connects to your account through WhatsApp’s linked devices system: your phone stays the primary device, and the browser session becomes a companion that sends and receives messages as your number. Since WhatsApp moved to multi-device, a linked browser keeps working even when your phone is offline. You can link up to four companion devices to one WhatsApp account, in any mix of browsers and the desktop apps for Windows and macOS. Both the regular WhatsApp app and the WhatsApp Business app support WhatsApp Web the same way. If your number runs on WhatsApp Business, the browser session shows the same chats plus a subset of the business tools. How to log in to WhatsApp Web Tick "Keep me signed in" on the QR screen if this is your own computer and you want the session to survive closing the tab. On a shared or public computer, leave it unticked and log out when you finish. 1 Open web.whatsapp.com In any modern browser on your computer, go to web.whatsapp.com. A QR code appears on screen. 2 Open linked devices on your phone In WhatsApp or WhatsApp Business on your phone: tap the three-dot menu (Android) or Settings (iPhone), then Linked Devices, then Link a Device. 3 Scan the QR code Point your phone’s camera at the QR code on the computer screen. The browser loads your chats within a few seconds. 4 Or link with your phone number instead If you cannot scan (for example, a broken camera), choose "Link with phone number" on the web page, enter your number, and type the one-time code WhatsApp shows into your phone. Related: WhatsApp QR codes and linked devices WhatsApp Business on the web: what works in the browser If your number is on the WhatsApp Business app, the browser session carries over the essentials of the business profile experience, but not everything. As of 2026, here is the practical split: Works on the web: sending and receiving messages, quick replies (type / to insert them), labels on chats, viewing your catalog and sharing catalog items, media, voice notes, and group chats. Phone-only: creating and editing the business profile, setting up greeting and away messages, editing the catalog, broadcast list creation, and account-level settings such as two-step verification. Statistics: the Business app’s basic message stats live on the phone, and the web interface does not add analytics of its own. The real limits of WhatsApp Web for a business For a solo operator, WhatsApp Web is close to perfect. The friction starts when more than one person needs to work the same number: No accountability: up to four linke

## https://getspun.it/guides/blocked-on-whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Did Someone Block You WhatsApp Guide How to tell if someone blocked you on WhatsApp Last verified August 2026 WhatsApp never tells you that you have been blocked. That is deliberate: blocking is a privacy feature, and announcing it would defeat the point. What you get instead is a set of indirect signs, and none of them is proof on its own. This guide walks through every sign, what else could explain it, the one test that comes close to certainty, and how a block differs from a deleted account or a changed number. A block is set against your number, so it looks the same on every device linked to it, including a shared WhatsApp inbox such as Spun on your own WhatsApp number. In this guide The five signs someone may have blocked you The group test: the closest thing to proof What looks like a block but is not What you can and cannot do about it If customers are blocking your business number The five signs someone may have blocked you Each of these has an innocent explanation. One tick can mean a phone that is off, out of coverage, or out of battery for days. Last seen, profile photo and status can all be restricted to contacts only or to nobody through ordinary privacy settings. A call can fail on a bad connection. What makes a block likely is all of the signs together, persisting for days. One sign alone tells you very little. Your messages show one grey tick, forever. One tick means sent to WhatsApp’s servers; the second tick means delivered to the recipient’s phone. A blocked contact’s messages never earn the second tick. You can no longer see their last seen or online status. If you used to see it and it vanished, something changed: a block, or simply a privacy setting. Their profile photo never changes. WhatsApp stops showing you photo updates from someone who blocked you; you see the old photo or none at all. Your calls never connect. WhatsApp calls to someone who blocked you ring on your side but never reach them. You cannot see their status updates or About changes. Related: WhatsApp ticks and read receipts, explained The group test: the closest thing to proof The strongest signal available is trying to add the person to a new group: 1 Create a new group In WhatsApp, start a new group with any willing contact or just yourself and the person in question. 2 Try to add the suspected blocker Select their contact as a participant. 3 Read the error If WhatsApp says it "couldn’t add" the person and suggests inviting them via link, that is the response you get from someone who has blocked you. Even this is not absolute proof: the same error appears when a person’s privacy settings restrict who may add them to groups. But combined with one grey tick, no last seen and a frozen photo, it makes the picture about as clear as WhatsApp allows. What looks like a block but is not Deleted account: if the person deleted WhatsApp entirely, their chat stays in your list but the profile photo disappears and messages stay on one tick. The difference: a deleted account eventually shows no profile at all when you open the contact. Changed number: the old number goes quiet exactly like a block. If the number was recycled to a new owner, you may even see a stranger’s photo appear. Muted or archived: muting affects only what the other person hears; it changes nothing on your side. If they simply stopped answering, all the technical signals stay normal. Phone genuinely off: travel, a broken phone, a dead battery. Everything looks like a block until the phone comes back online and two ticks appear at once. What you can and cannot do about it There is no setting, trick or third-party app that reveals a block with certainty, and apps that promise to are guessing from the same public signs you can read yourself, while asking for your data to do it. Messaging the person from a different number technically works, because a block applies to yo

## https://getspun.it/guides/whatsapp-virtual-number/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Virtual Numbers WhatsApp Guide Virtual numbers for WhatsApp: what works and what doesn’t Last verified September 2026 Spun doesn’t offer a virtual number. Spun does not sell or provide phone numbers or verification codes. It works with a WhatsApp number you already run on a phone, connected through the same QR scan as WhatsApp Web. If you still need a number, this guide explains which kinds work. WhatsApp works on virtual numbers you genuinely control, including real mobile numbers, eSIMs, some VoIP numbers and landlines verified through the call option. Free SMS sites and temporary or shared numbers usually fail or get banned, because anyone can request a code for them and WhatsApp bans those ranges heavily. A virtual number is a phone number that is not tied to a physical SIM card in your phone: it lives with a VoIP provider, an eSIM service, or a virtual carrier, and forwards calls or texts to wherever you are. People want one for WhatsApp for good reasons: a separate business line, keeping a personal number private, or a local presence in another country. WhatsApp allows any number you genuinely control, but its verification and anti-abuse systems treat number types very differently. This guide covers what reliably works, what usually fails, what gets accounts banned, and how to do it properly if you decide to. If the real goal is WhatsApp Business with multiple users, a second number is not needed: Spun is a shared WhatsApp inbox on your own WhatsApp number, and it does not provide phone numbers or verification codes. In this guide How WhatsApp verifies a number What reliably works What fails or gets you banned Setting up WhatsApp on a virtual number, properly Often the better question: do you need a second number at all? How WhatsApp verifies a number WhatsApp does not care whether a SIM is in your phone. It cares that you can receive a one-time code at the number you are registering: by SMS, or by the "Call me" voice option. Once verified, the number is your account identity; the SIM (if any) can go in a drawer. The catch is that verification is also where WhatsApp filters abuse. Ranges known to belong to disposable or heavily abused VoIP services often cannot receive the code at all, or verify and then trip a ban shortly after. That, not any official "no virtual numbers" rule, is why experiences differ so much between providers. Related: The WhatsApp 6-digit verification code, explained What reliably works A real mobile number you control: a second SIM, a dual-SIM phone, or a cheap prepaid SIM used once for verification. This is the gold standard and never fights the anti-abuse systems. eSIM services that issue genuine mobile numbers: because the number is a normal mobile allocation, WhatsApp treats it like any SIM. Established VoIP numbers with real SMS capability: Google Voice, for example, has a long track record of verifying WhatsApp for US users. It works because the numbers are personal, long-lived and rarely recycled. Landline numbers, via the voice option: WhatsApp Business supports verifying a landline by choosing "Call me" and typing the code the robocall reads out. This is how many shops put their existing fixed line on WhatsApp. What fails or gets you banned Free receive-SMS websites: these publish a shared number that anyone on the internet can read codes for. If it verifies at all, anyone else can re-verify the same number and take the account, and WhatsApp bans these ranges aggressively. Temporary or disposable number apps: the number expires or gets recycled, and whoever receives it next can re-register your WhatsApp identity. Everything you built on that account is one recycled allocation away from being someone else’s. Bulk or cheap VoIP ranges: many verify and then hit a ban within days, because the surrounding range is full of spam registrations. You did nothing wrong; the neighborhood 

## https://getspun.it/guides/whatsapp-verification-code/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides The 6-Digit Code WhatsApp Guide The WhatsApp 6-digit verification code, explained Last verified August 2026 The 6-digit code is WhatsApp’s proof that you control a phone number. You will meet it when you install WhatsApp, switch phones, or re-register, and you may occasionally receive one you never asked for. That last case confuses and worries people the most, and it is also where the scams live. This guide explains exactly what the code does, every reason one shows up, what to do when it refuses to arrive, and the one rule that keeps your account safe: the code is a key, and you never give your key to anyone. Spun, a shared WhatsApp inbox on your own WhatsApp number, never asks for this code: it connects by QR scan, and it does not provide phone numbers or verification codes. In this guide What the 6-digit code actually is Got a code you never requested? The "friend in trouble" scam When the code never arrives The 6-digit code vs your two-step verification PIN If someone already took over your account What the 6-digit code actually is When you register a number, WhatsApp sends a one-time 6-digit code to that number by SMS (or reads it out via the "Call me" option). Typing it into the app proves you control the number, and WhatsApp activates the account on that device. That is the entire security model of WhatsApp registration: whoever types the current code controls the account. There is no username or password behind it, which is exactly why the code must never be shared, and why the optional two-step PIN exists as a second lock. Got a code you never requested? A code arriving out of nowhere means someone entered your phone number into WhatsApp’s registration screen. Common causes, from harmless to hostile: A typo: someone mistyped their own number and yours received the code. Nothing happens; without the code they can do nothing. A recycled-number mixup: the previous owner of your number (or someone with an old contact entry) tried to register it. A takeover attempt: someone specifically wants your account and is about to contact you with a story about why you should forward them the code. As long as the code stays with you, nothing can happen to your account. You do not need to reply, click anything, or tell WhatsApp. Delete the SMS and move on. Only if codes keep arriving repeatedly should you treat it as targeting and make sure two-step verification is on. The "friend in trouble" scam The most common WhatsApp account theft works like this: an attacker who already controls a friend’s account (or spoofs their identity) messages you: "Sorry, I accidentally sent my code to your number, can you forward it?" At the same moment, a real WhatsApp code arrives on your phone, because the attacker just entered your number into a registration screen. The code is for your account, not theirs. Forward it and you have handed over your WhatsApp: the attacker registers your number on their device, you get logged out, and the same message goes out to your contacts next. WhatsApp will never message or call you asking for the code, and no legitimate person ever needs a code that arrived on your phone. There are no exceptions. When the code never arrives 1 Check the number you typed The single most common cause: a wrong digit or wrong country code. The code went somewhere, just not to you. 2 Wait out the timer WhatsApp enforces a countdown before you can retry. Requesting again and again does not speed anything up; it extends the lockout. 3 Check signal and SMS delivery The code comes as a regular SMS. Airplane mode, no coverage, a full SMS inbox, or an aggressive spam filter on the phone or carrier side will eat it. 4 Use the call option Once the SMS timer expires, choose "Call me". An automated call reads the 6 digits out loud. This also rescues landlines and numbers whose carriers mishandle application SMS. 5 Avoid third-part

## https://getspun.it/guides/whatsapp-broadcast/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Broadcast Messages WhatsApp Guide WhatsApp broadcast messages: the complete guide Last verified September 2026 A WhatsApp broadcast sends one message to many people at once, with each copy arriving as a normal private chat. Recipients do not see each other, replies come back to you individually, and nothing marks the message as bulk. Done right, it is the highest-open-rate announcement channel a small business has. It also has sharp edges: a hard recipient limit, a delivery rule that silently drops most lists, and real ban risk when it is used as a spam cannon. This guide covers all of it, from the built-in broadcast lists to what businesses use when they outgrow them. One of those is Spun, a shared WhatsApp inbox that sends campaigns on your own WhatsApp number with no Business API and no per-message fees. In this guide How a broadcast list works How to create and send a broadcast The delivery rule that silently breaks broadcasts Broadcast vs group: which one you actually want Broadcasting as a business: app, API, or linked-device tools How to broadcast without getting banned How a broadcast list works A broadcast list is a saved set of recipients. When you send to the list, WhatsApp delivers a separate one-to-one message to each person. It behaves like BCC in email: private, individual, no shared thread. A group, by contrast, is one shared room where everyone sees everyone. Replies to a broadcast arrive as ordinary private chats. The recipient cannot tell whether the message came from a list or was typed just for them, which is exactly why broadcasts feel personal when the content is. How to create and send a broadcast 1 Open broadcast lists On Android: three-dot menu, New broadcast. On iPhone: Broadcast Lists at the top of Chats, then New List. The WhatsApp Business app works the same way. 2 Pick recipients Select up to 256 contacts. Only people saved in your phone’s contacts can be added. 3 Send like any chat The list appears in Chats. Anything you send there (text, images, documents, voice notes) goes out to every recipient as a private message. 4 Edit as you go Open the list, tap its name, and add or remove recipients any time. The list is reusable; create several to segment customers. Broadcast lists are created and managed on the phone. WhatsApp Web and linked desktop devices can continue conversations that replies open, but list creation itself lives in the mobile app. The delivery rule that silently breaks broadcasts A broadcast message is only delivered to recipients who have YOUR number saved in THEIR contacts. Anyone who never saved you simply does not get the message: no error on your side, no notice on theirs. This is WhatsApp’s built-in spam brake, and it is the number one reason "my broadcast didn’t arrive". So a broadcast list is only as good as the habit behind it: ask customers to save your number (a QR code on the counter or a wa.me link makes that a one-tap action), and expect silent non-delivery for everyone who has not. Related: WhatsApp QR codes and linked devices · How to send links on WhatsApp · Free WhatsApp QR code generator · Free WhatsApp link generator Broadcast vs group: which one you actually want Privacy: broadcast recipients never see each other; group members all see each other’s numbers and messages. Replies: broadcast replies are private 1:1 chats; group replies are public to the room. Size: broadcast lists cap at 256 recipients each; groups scale far larger. Tone: broadcasts read as personal messages; groups are a community space with its own dynamics and moderation load. Rule of thumb: announcements to customers = broadcast (or several lists). Discussion among people who know each other = group. Broadcasting as a business: app, API, or linked-device tools The free WhatsApp Business app gives you the same 256-contact broadcast lists, plus labels and quick replies. For a shop

## https://getspun.it/guides/block-unblock-whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Block & Unblock WhatsApp Guide How to block and unblock on WhatsApp Last verified August 2026 To block someone on WhatsApp, open the chat, tap the contact’s name and choose Block, or add them under Settings, Privacy, Blocked contacts. To unblock, find them in the same Blocked list (Blocked on iPhone) and choose Unblock, or use the Unblock option in your old chat with them. Blocking on WhatsApp cuts a contact off completely: no messages, no calls, no view of your last seen, profile photo updates or status. Unblocking reverses it, with one permanent exception around the messages sent while the block stood. This guide covers the exact steps on every device, what a block does and does not do on both sides, what really happens when you unblock, and when reporting is the better tool. Blocks belong to the number, not the device, so they hold on every device linked to it, including a shared WhatsApp inbox such as Spun on your own WhatsApp number. In this guide How to block someone What blocking actually does How to unblock someone What happens after you unblock Report vs block: when to use which If you run a business number: stay off the blocked lists How to block someone 1 From the chat (Android) Open the chat, tap the three-dot menu, tap the contact name to open contact info, then Block. Or: Settings, Privacy, Blocked contacts, Add. 2 From the chat (iPhone) Open the chat, tap the contact’s name at the top, scroll down, tap Block Contact. Or: Settings, Privacy, Blocked, Add New. 3 On WhatsApp Web and Desktop Open the chat, click the contact’s name to open their info panel, scroll to the bottom, click Block. 4 An unknown number When a number outside your contacts messages you first, WhatsApp shows Block and Report options right at the top of the chat. One tap, no need to save the number. What blocking actually does Their messages never reach you. On their side, messages show one grey tick and never a second one. Their calls never connect. It rings for them briefly; your phone shows nothing. They stop seeing your last seen, online status, profile photo updates, About changes and status updates. You disappear from their ability to add you to groups. The chat history stays on both phones. Blocking does not delete anything; it only stops new communication. WhatsApp never notifies anyone that they were blocked. What the other person can do is read the indirect signs, the same ones anyone can read. Related: How to tell if someone blocked you on WhatsApp How to unblock someone 1 Via settings (all platforms) Settings, Privacy, Blocked contacts (Blocked on iPhone), find the person, and choose Unblock (swipe left on iPhone, tap on Android, click on Web). 2 Via the chat Open your old chat with the person and use the unblock prompt WhatsApp shows there, or the contact info panel’s Unblock. 3 A number you never saved Unsaved blocked numbers appear in the same Blocked list by number, and unblock the same way. What happens after you unblock Unblocking restores normal messaging from that moment forward. The person is not notified, and nothing on their side announces the change. The messages they sent while blocked are gone for good: WhatsApp never delivers them, not even retroactively. On their phone those messages keep their single grey tick forever. If they send something new after the unblock, it arrives normally. One subtlety: if you had them saved as a contact and deleted them along the way, unblocking does not restore the contact entry; their number simply behaves like any unsaved number again. Report vs block: when to use which Block is personal: it stops one number from reaching you and tells WhatsApp nothing. Report is systemic: it flags the account to WhatsApp’s abuse systems and forwards the most recent messages from that chat to WhatsApp for review. Use Report (or Report and Block, which does both and optionally deletes the c

## https://getspun.it/guides/send-links-on-whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Sending Links WhatsApp Guide How to send links on WhatsApp (and make them clickable) Last verified August 2026 To send a link on WhatsApp, paste the full URL, starting with https://, into the chat and wait for the preview card before you send. Links from a number the recipient has not saved show as plain text until they reply or save you, and a wa.me link turns your own number into a clickable chat link. Sending a link on WhatsApp is as simple as pasting it, until the day a customer says "the link isn’t clickable" or the preview refuses to appear. Both have specific causes, and both are fixable once you know the rules WhatsApp applies. This guide covers sending links that stay clickable, how previews are generated, and the other direction too: creating a wa.me link that opens a chat with YOUR number, with a message already typed, ready for buttons, bios, QR codes and email signatures. Chats opened from those links land wherever the number is answered, including a shared WhatsApp inbox such as Spun on your own WhatsApp number. In this guide Sending a link that works Why your link shows as plain text for the recipient Link previews: how they work and why they go missing Create a link TO your WhatsApp: wa.me click-to-chat WhatsApp Business short links and message tools Link best practices for businesses Sending a link that works Paste or type the full URL, including the https:// prefix, and send it as its own message or inside text. WhatsApp detects the URL and renders it tappable, usually with a preview card. The classic self-inflicted failures: a missing scheme (site.com sometimes renders clickable, sometimes not, depending on platform), a stray character glued to the URL (a closing bracket, a period, a comma), or a line break inside the URL. When a link misbehaves, send it alone on its own line, complete with https://, and the problem usually disappears. Why your link shows as plain text for the recipient The most important rule is not about formatting at all: WhatsApp deliberately renders links from unknown senders as non-clickable plain text. If the recipient does not have your number saved and has never replied to you, your link arrives dead on their screen. The moment they reply or add you to their contacts, links from you become tappable. This is anti-phishing protection, and no formatting trick bypasses it. For a business it has a practical consequence: get the customer to message you first (a wa.me link or QR on your site does that), or ask them to save your number, before you send links that matter. Recipient never saved you and never replied: links show as plain text by design. Severely outdated app versions can also fail to linkify; an update fixes that. Malformed URLs (missing scheme, embedded spaces or breaks) fail on any version. Related: WhatsApp QR codes and linked devices Link previews: how they work and why they go missing When you type a URL into the composer, your phone fetches the page and builds the preview card (title, description, thumbnail) before you hit send. The preview is attached to the message; the recipient sees what your device generated. That mechanism explains every missing preview: You hit send before the preview finished loading: the message goes out without one. Wait for the card to appear in the composer first. The site does not provide preview metadata (Open Graph title, description, image), so there is nothing to show. The link was pasted as part of a long text or not at the start; WhatsApp previews the first detected URL only, and sometimes none in edge cases. Slow connection while composing: the fetch timed out, no card. Delete the URL, paste it again, wait, send. Create a link TO your WhatsApp: wa.me click-to-chat A wa.me link opens a chat with your number when tapped, even for people who never saved you. Build one by hand: Base format: https://wa.me/15551234567 where the

## https://getspun.it/guides/whatsapp-qr-code/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides QR Codes & Linked Devices WhatsApp Guide WhatsApp QR codes and linked devices Last verified August 2026 WhatsApp uses QR codes for two completely different jobs, and mixing them up is the source of most confusion (and one nasty scam). The login QR signs a computer in to YOUR account. The contact QR lets someone else start a chat WITH you in one scan. This guide explains both, shows how to create and share a QR for your own number, covers the linked-devices system behind the login QR, and closes with the security rules that keep a scanned code from becoming a stolen account. Spun, a shared WhatsApp inbox, uses that same login QR to connect on your own WhatsApp number. In this guide The two WhatsApp QR codes Linking a device with the login QR Creating your contact QR code Generating a QR from a wa.me link QR security: the rules that matter QR codes as business infrastructure The two WhatsApp QR codes Rule of thumb: you scan a login QR yourself, on a screen you opened yourself. You hand a contact QR to others. Any situation where someone else asks YOU to scan a code "to verify" or "to get a discount" deserves suspicion, because scanning the wrong login QR gives away your account. Login QR: shown by WhatsApp Web or the desktop app. Scanning it FROM YOUR PHONE links that computer to your account as a companion device. It grants access; treat it like a key. Contact QR: generated in your app’s settings. Anyone scanning it gets your number and a ready-to-send chat with you. It shares your identity; treat it like a business card. Linking a device with the login QR 1 Open the target device Go to web.whatsapp.com in a browser, or open the WhatsApp desktop app. A QR code appears. 2 Open Linked Devices on your phone WhatsApp (or WhatsApp Business), three-dot menu or Settings, Linked Devices, Link a Device. 3 Scan the code on the screen The device loads your chats in seconds and keeps working even when the phone is offline, thanks to multi-device. 4 Know the limits Up to four companion devices per account. A companion unlinks itself after around 14 days without the phone coming online, and logging out of the phone unlinks everything. Related: WhatsApp Web for business: the complete guide Creating your contact QR code People who scan your contact QR do not need your number saved, and you do not need theirs: the scan opens the chat directly. For a business this is the cleanest bridge from the physical world into a conversation, and every conversation started this way also unlocks clickable links from you and future broadcast delivery once they save you. 1 Open your QR In WhatsApp: Settings, then the QR icon next to your name. In WhatsApp Business: Settings, Business tools, QR code. 2 Share or print it The share button exports the code as an image: put it on the counter, packaging, flyers, a table tent, your website or an email signature. 3 Add a pre-filled message (Business) The Business app lets the QR carry a default message, so scans arrive as "Hi, I saw your offer" instead of an empty chat. 4 Reset if it leaks The QR menu has Reset: the old code stops working everywhere it was printed, and a new one takes its place. Resetting does not affect existing chats. Related: How to send links on WhatsApp · WhatsApp broadcast messages: the complete guide Generating a QR from a wa.me link The contact QR is one option; the other is making the QR yourself from a click-to-chat link. Build https://wa.me/YourNumber?text=YourEncodedMessage, feed it to any QR generator, and you control the pre-filled text per placement: one message for the shop window, another for the invoice footer, a third for the trade-show banner. Because each placement carries its own pre-filled text, the first message tells you where the customer found you: free attribution with zero tracking scripts. Related: Free WhatsApp QR code generator (PNG/SVG, optional logo) · Fr

## https://getspun.it/guides/whatsapp-ticks-read-receipts/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Ticks & Read Receipts WhatsApp Guide WhatsApp ticks, read receipts, and reports Last verified August 2026 One grey tick means a message reached WhatsApp’s servers, two grey ticks mean it was delivered to the recipient’s phone, and two blue ticks mean it was read. Read receipts can be turned off in privacy settings, which hides blue ticks in both directions except in groups. Every WhatsApp message carries a tiny status display: a clock, one grey tick, two grey ticks, or two blue ones. Those four states, plus the Message info screen behind them, are WhatsApp’s entire delivery-report system, and they get misread constantly. This guide decodes each state, explains read receipts and exactly what turning them off does (and does not do), walks through the per-message delivery report, and covers the other meaning of "report": flagging a chat to WhatsApp. Ticks are reported by the recipient’s phone, so they work the same whichever device sent the message, including a shared WhatsApp inbox such as Spun on your own WhatsApp number. In this guide What the ticks mean Stuck on one tick: offline or blocked? Read receipts: turning blue ticks off, and the price Message info: the per-message delivery report The other "report": flagging a chat to WhatsApp Reading tick data as a business What the ticks mean The transitions carry information too. A message that jumps straight to two ticks reached a phone that was online. A message parked on one tick is waiting for a phone that is off, out of coverage, or, in one specific case, belongs to someone who blocked you. Clock icon: the message has not left your device yet. You are offline or the send is pending. One grey tick: delivered to WhatsApp’s servers, but not yet to the recipient’s phone. Two grey ticks: delivered to the recipient’s device. Not read, just received. Two blue ticks: the recipient opened the chat and the message was read (or seen, for media). Stuck on one tick: offline or blocked? One grey tick that persists means the recipient’s phone has not received the message. In order of likelihood: their phone is off or has no data, they reinstalled or changed numbers, or they blocked you. A block keeps your messages on one tick forever, but so does a phone in a drawer, so duration alone proves nothing. The distinguishing evidence lives elsewhere: last seen gone, profile photo frozen, calls that never connect. One tick is only one line of that picture. Related: How to tell if someone blocked you on WhatsApp Read receipts: turning blue ticks off, and the price Settings, Privacy, Read receipts toggles the blue ticks. Turning them off is mutual disarmament: others stop seeing when you read, and you stop seeing when they read. WhatsApp does not sell one-way invisibility. Two exceptions survive the toggle, by design: Group chats: read receipts always function in groups, regardless of anyone’s setting. Voice notes: the played receipt (the mic icon turning blue) shows even with read receipts off. People also read without triggering blue ticks at all: a message can be fully read from the notification shade or lock screen preview and stay on two grey ticks until the chat is actually opened. Two grey ticks never proves unread. Message info: the per-message delivery report For any message you sent, long-press it and choose Info (or swipe left on iPhone). The Message info screen is WhatsApp’s delivery report: a Delivered timestamp, a Read (or Played) timestamp, and in groups, the same broken down per member: who received it, who read it, and when. This is also how broadcast senders check reach: each recipient’s copy is an individual message with its own delivery state, so the info screen, not the broadcast list, tells you who actually got it. Related: WhatsApp broadcast messages: the complete guide The other "report": flagging a chat to WhatsApp Separate from delivery reports, WhatsApp lets y

## https://getspun.it/guides/whatsapp-banned/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Banned WhatsApp Guide WhatsApp banned your number? Why it happens and what to do next Last verified September 2026 WhatsApp bans a number when its systems score the registration, the sending behaviour or the reports and blocks it gets as abuse such as spam, and a temporary ban lifts when its countdown ends. A permanent ban can only be lifted through the Request review button in the app, and only if WhatsApp finds it was applied in error. A WhatsApp ban arrives without warning. You open the app, and instead of your chats you see a message that your number cannot use WhatsApp, or a countdown telling you to wait. If that number is where your customers reach you, every hour it stays down costs money. This guide decodes the two ban screens, explains the three points at which WhatsApp decides to ban an account (in WhatsApp’s own published words), lists the causes that actually catch businesses, and walks through the review and what changes after. It also shows what Spun, a shared WhatsApp inbox on your own WhatsApp number, does about each cause; no tool can promise a number will never be banned. In this guide Which ban screen are you looking at The restricted account: the step before a ban The three points where WhatsApp decides to ban you The causes that actually catch businesses “Banned for no reason”: why it feels random when it is not How to request a review What changes after the number comes back The problems behind a ban, and how Spun handles each one For businesses: the rest of this series Which ban screen are you looking at The temporary ban shows a countdown. The Help Center says a “Temporarily banned” message “could mean you’re using an unofficial version of WhatsApp or harvesting information, known as scraping”. The account comes back when the timer ends. The warning that matters comes next: if you do not stop, “your account might be permanently banned from using WhatsApp”. The permanent ban has no timer. The Help Center gives the exact wording: “This phone number can’t use WhatsApp: [phone number]. You can request a review of this number. Most reviews are completed within 24 hours.” Under it there is a Request review button, and that button is the only path back. If the button is missing, the Help Center is blunt: “it means the ban is final and can’t be appealed”. The WhatsApp Business app shows the same message, with one extra consequence: “A banned account automatically loses its Meta Verified subscription”, with no refund. People who manage large numbers of business WhatsApp numbers describe the full ladder as four states: Normal, then Restricted, then Temporarily banned (a countdown they report as typically 24 to 72 hours), then Banned with no timer. The durations are community-tested estimates, not WhatsApp rules. Related: Temporarily banned from WhatsApp: what triggered it · WhatsApp Business account banned: the marketing mistakes The restricted account: the step before a ban Between a normal account and a temporary ban sits a middle state that people who manage many business WhatsApp numbers call a restricted account. Your number stays signed in and every existing chat keeps working. What stops, until the timer on the screen runs out, is anything that starts something new: messaging someone you have never chatted with, calling a new contact, creating a group, adding people to a group, and linking a new device. If you run the number on a computer through a linked-device tool, the tell is a split: messages to people you already chat with go through, messages to new people do not. The standing advice is one sentence: “Pause new-chat work and wait out the timer instead of rotating the number.” A restriction lifts on its own. The blocked actions and timer behaviour above are practitioner observations, not a WhatsApp rule; the WhatsApp Help Center has a page on restricted accounts but publishes no

## https://getspun.it/guides/whatsapp-temporarily-banned/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Temporarily Banned WhatsApp Guide You’re temporarily banned from WhatsApp: what triggered it and how to stop it escalating Last verified September 2026 A temporary WhatsApp ban means WhatsApp’s systems classified something the number did as abuse, most often an unofficial app, scraping or bulk sending, and it lifts on its own when the countdown ends. To stop it escalating to a permanent ban, remove the cause before the timer runs out and change how you send afterwards. The screen is blunt: you are temporarily banned from WhatsApp, a countdown, and no explanation. If the number runs a business, the timer is the smaller problem. The bigger one is that a temporary ban means WhatsApp has already classified something you did as abuse, and the next strike may not come with a timer. This guide covers what the countdown means, the two causes WhatsApp names on its own Help Center page, the sending habits that put most business numbers there, why repeat bans get worse, what to do while the clock runs, and what to change before you send again. It also covers how Spun, a shared WhatsApp inbox on your own WhatsApp number, handles each cause; no tool can lift a ban or promise there will not be another. In this guide What the countdown screen actually means Restricted Account: the step before the countdown The two causes WhatsApp names The causes businesses actually hit Why it happens again and again, and when it turns permanent What to do while the countdown runs What to change before you send again Is WhatsApp Web or a linked tool the problem? The problems behind a temporary ban, and how Spun handles each one What the countdown screen actually means A temporary ban is a timed lock on the number. WhatsApp opens to a message saying you are temporarily banned, shows how long is left, and lets you back in when the countdown ends. Nothing you tap speeds it up. WhatsApp does not publish a schedule. People who manage large numbers of business WhatsApp numbers report that the countdown typically runs 24 to 72 hours, which matches the 72-hour figure many people search for; treat that as an industry estimate, not a WhatsApp rule. The only figure that binds is the one on your screen. Read it as one step on a ladder that people who manage many business numbers describe as Normal, Restricted, Temporarily banned, Banned. Restricted means new chats are blocked while old ones still work (next section). Temporarily banned is the countdown. Banned reads "This phone number can’t use WhatsApp" and offers a Request review button instead of a timer. If you see a countdown, you have not lost the number. You have been warned, and the warning is on record. Two things stay true while the ban lasts: you cannot read your chats or restore a backup on a banned number, and "third party services can’t ban your WhatsApp account or remove your account ban". Related: WhatsApp banned your number? The full picture Restricted Account: the step before the countdown WhatsApp’s Help Center lists a restricted-accounts page next to its ban pages; people who manage many business numbers describe what it looks like from the sender’s side. The number stays signed in and your existing chats keep working. Until the timer on the screen ends, everything that reaches new people is blocked: starting a chat with a number you never messaged, calling a new contact, creating a group, adding members, linking a device. If you send from a computer through a linked device, the tell is a split: messages into your existing chats go through, messages to new people stop going through. That split means restricted, not banned. Pause everything aimed at new people and let the timer run. Switching to another number here is the evasion pattern described below, and the behaviour that caused the restriction moves with you. Restricted is the reversible step and the clearest early warning you get: 

## https://getspun.it/guides/whatsapp-business-banned/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Business Account Banned WhatsApp Guide WhatsApp Business account banned: the marketing mistakes behind it Last verified September 2026 You opened the WhatsApp Business app and got "This phone number can’t use WhatsApp". No warning, no explanation, and every customer conversation is locked behind it. If the number was doing promotions, the cause is almost always one of a handful of marketing habits that look normal to a business owner and look like spam to WhatsApp. This guide is for the owner of a WhatsApp Business app number used for marketing: the screen and review path, the restricted state, the five mistakes, the first hour, recovery, and how to promote afterwards. For each mistake it also shows what Spun, a shared WhatsApp inbox on your own WhatsApp number, does about it, with no promise that any tool prevents a ban. In this guide The screen, the review button, and what else you lose Restricted Account: the middle state before a ban The five marketing mistakes behind most Business app bans Business app vs Business API: two different ban systems What to do in the first hour The recovery sequence How to run promotions afterwards without repeating it What people who run many business numbers add The five mistakes, and how Spun handles each one The screen, the review button, and what else you lose WhatsApp’s Help Center gives the exact wording you see in the Business app: "This phone number can’t use WhatsApp: [phone number]. You can request a review of this number. Most reviews are completed within 24 hours." Two things on that screen tell you where you stand. A Request review button means you can appeal, and WhatsApp says most reviews finish within 24 hours. No review option means the ban "is final and can’t be appealed". A countdown instead of a button is a temporary ban, a different situation with its own guide. WhatsApp reviews one phone number per appeal. A second request, a message from a colleague’s account or a paid "unban service" changes nothing: contacting WhatsApp outside the review process "won’t expedite the review process or impact the decision", and third-party services "can’t ban your WhatsApp Business account or remove your account ban". If you pay for Meta Verified, the ban has a second cost: WhatsApp says "A banned account automatically loses its Meta Verified subscription", and if the ban was for a violation of the Business Messaging Policy, the Commerce Policy or the Meta Verified terms, such as spam, the subscription is cancelled "and a refund will be unavailable". The checkmark goes when the number goes. Chat history goes dark too: you "can’t access your chat history or backups while your account is banned", and a backup is reachable again only after the number is unbanned. Related: WhatsApp banned your number? The pillar guide Restricted Account: the middle state before a ban There is a state between a working number and a banned one that most guides skip. People who manage large numbers of business WhatsApp numbers describe WhatsApp’s Restricted Account as a reversible middle step: you stay signed in and your existing chats keep working, but messaging new people, calling new contacts, creating groups, adding members and linking a computer are blocked until an in-app timer ends. The app shows the remaining time and the limit lifts on its own. If you send from a computer through a linked-device tool, the tell is a split: messages to new people stop going through while your existing chats still work. That means restricted, not banned. Stop messaging anyone new, wait out the timer, and do not switch numbers. Read the screens in order: normal, restricted, temporarily banned with a countdown, banned with no timer. The five marketing mistakes behind most Business app bans WhatsApp bans on behaviour, not intent. Its "How to use WhatsApp responsibly" page lists the practices that "may cause your

## https://getspun.it/guides/whatsapp-ban-reasons/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Ban Signals WhatsApp Guide The 14 signals WhatsApp scores before it bans a number Last verified September 2026 WhatsApp scores 14 signals across three stages before it bans a number: how the number was registered, how it sends, and how recipients respond with reports and blocks. For business numbers the signals that matter most are burst sending, messaging people who never saved you, and reports on first messages. Nobody gets a reason. The permanent screen says the number can’t use WhatsApp, the temporary one shows a countdown. So "why did WhatsApp ban my number" gets answered by forums, and the forums guess. There is a better source. WhatsApp’s white paper "Stopping Abuse: How WhatsApp Fights Bulk Messaging and Automated Behavior" and its Help Center together describe a system that scores signals at three stages: registration, messaging, and negative feedback. This guide lays out the 14 signals that matter for a business number, with WhatsApp’s own words where it gave them and one way to lower each. A later section maps the signals to what Spun, a shared WhatsApp inbox on your own WhatsApp number, does about them, with no promise against bans. In this guide Imagine everything you do moves a score Stage one: registration (signals 1 to 4) Stage two: messaging (signals 5 to 12) Stage three: negative feedback (signals 13 and 14) Practitioner thresholds: estimates, not WhatsApp rules "WhatsApp randomly banned me": what random usually turns out to be What lowers the score fastest The problems behind the 14 signals, and how Spun handles each one Imagine everything you do moves a score The white paper says WhatsApp’s detection systems "evaluate hundreds of factors" and "combine signals to make rapid determinations without human intervention". It names some of the features its machine learning uses: "number of reports, rate of messaging, reputation of other users sharing the same computer network, and so on". None is a rule with a published threshold; they add up. So the useful mental model is a score you never see. Every send, every recipient who never saved you, every report, every network you connect from nudges it. Some actions move it a lot: "100 messages in 15 seconds" from a five-minute-old account is banned "immediately and automatically". A ban happens when the total crosses a line WhatsApp does not publish, and since over 75% of accounts banned for bulk or automated behaviour had no recent user report, most of the movement is your own behaviour, not your customers’ complaints. The signals below follow the three stages WhatsApp describes: "at registration; during messaging; and in response to negative feedback". WhatsApp’s own wording is quoted where it exists; where a signal is inferred rather than named, that is said. Related: WhatsApp banned your number? The full picture Stage one: registration (signals 1 to 4) WhatsApp says "roughly 20% of account bans happened at registration time". 1. Number range. What it is: the block of numbers yours belongs to, and what its neighbours did. WhatsApp: "our systems can detect if a similar phone number has been recently abused", and numbers "originating from areas with a history of fraud" are a signal too. Lower it: a real number from a real carrier that you keep. Free virtual-number ranges get banned in blocks because the whole range was abused. 2. Network reputation. What it is: the network you register and connect from. WhatsApp: "if the computer network used for registration has been associated with suspicious behavior", and, while messaging, "reputation of other users sharing the same computer network" is a named model feature. Lower it: register and connect from a network you control, not public Wi-Fi or a datacenter address other senders have burned. WhatsApp does not publish how it weighs where a session connects from. 3. IP address and carrier. What it is: the basi

## https://getspun.it/guides/whatsapp-spam-ban/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Spam Bans WhatsApp Guide This account can’t use WhatsApp due to spam: how WhatsApp’s spam scoring works Last verified September 2026 "This account cannot use WhatsApp due to spam" is the sentence thousands of business owners have photographed and posted to forums, usually with the same question underneath: I never sent spam, so why? The answer is that WhatsApp’s definition of spam has almost nothing to do with what you wrote. It is built from how you sent, to whom, and what they did next. This guide explains what spam means to a system that cannot read your messages, the prompt WhatsApp shows every stranger you write to, how reports and blocks are weighted by relationship, the signs that you are being reported, what the current ban wording means, and how to bring the score back down. It also covers how Spun, a shared WhatsApp inbox on your own WhatsApp number, handles each problem behind a spam ban, which lowers the score without promising against a ban. In this guide What spam means to a system that cannot read your messages The prompt every unknown sender triggers How reports and blocks are weighted by relationship Reports as a rate, and the counter that remembers Signs you are being reported "Due to spam" vs "This phone number can’t use WhatsApp" Why "WhatsApp spam bot" tools produce exactly the shape WhatsApp hunts How to bring the score down The problems behind a spam ban, and how Spun handles each one What spam means to a system that cannot read your messages WhatsApp messages are end-to-end encrypted, and WhatsApp says what that implies in its "Stopping Abuse" white paper: "WhatsApp cannot see the content of messages passing through our system, though we are able to analyze the frequency of account activity." It adds that "given the nature of end-to-end encryption, we focus on the behavior of accounts and user-reported content". So spam, to WhatsApp, is a shape rather than a text. The shape is described in its own words: an account that "registered five minutes before attempting to send 100 messages in 15 seconds", one that "continually sends messages without triggering the typing indicator", one that messages "dozens of recipients who do not have the sender’s account in their contacts", one that tries "to quickly create dozens of groups or add thousands of users". The Help Center lists the everyday versions: "automated or bulk messages", "over-using broadcast lists", "using contact lists that aren’t yours", and "unwanted messages" after someone asked you to stop. The second half of the definition is what recipients do: a message becomes spam when the people who receive it tap report or block, and WhatsApp bans "accounts that are reported multiple times". But over 75% of the accounts it bans for bulk or automated behaviour had no recent user report, so behaviour alone is enough. Reports just make it faster. Notice what is missing: your offer, your wording, your industry. A discount code sent to 30 regulars who asked for it is not spam. The same code sent to 3,000 numbers from a spreadsheet is, whatever it says. Related: WhatsApp banned your number? The full picture The prompt every unknown sender triggers This is the mechanism most business owners have never seen from the other side. The white paper: "Whenever a user receives a message for the first time from an unknown number, we immediately display options that enable them to report or block the sender’s account." Every first message to someone who has not saved you arrives with the report button already on screen, above your text. People who manage large numbers of business WhatsApp numbers put it bluntly: the first thing a first-time recipient sees is a prominent Block button. Their estimate is that 5 to 10 complaints from first-time recipients are commonly enough to get a number blocked; an industry estimate, not a WhatsApp figure, but the order of mag

## https://getspun.it/guides/whatsapp-bulk-messages-without-ban/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Bulk Messages Without a Ban WhatsApp Guide How to send bulk WhatsApp messages without getting banned Last verified September 2026 The honest answer first: there is no safe way to blast 10,000 cold numbers from one phone. Not with a Chrome extension, not with a "bulk sender", not with a linked-device tool, and not with broadcast lists. WhatsApp’s own words are that its products "are not intended for bulk or automated messaging", and its white paper reports over two million accounts removed a month for it. There is a safe way to message a lot of people who expect to hear from you. It is slower than a blast, it needs a real list, and it looks like a person sending messages rather than a machine. This guide covers what WhatsApp says, the four lanes, the two signals that catch bulk senders, a sending plan, and a worked example. It also shows how the plan runs in Spun, a shared WhatsApp inbox that sends on your own WhatsApp number with no Business API and no per-message fees. In this guide What WhatsApp says about bulk and automated messaging The four lanes compared The two signals that catch bulk senders Industry rules of thumb (estimates, not WhatsApp rules) Why Chrome-extension senders get numbers banned A realistic sending plan How this plan runs in Spun A worked example: the blast, and what it should have been The problems behind bulk sending, and how Spun handles each one What WhatsApp says about bulk and automated messaging WhatsApp’s page on unauthorised bulk messaging says: "Our products are not intended for bulk or automated messaging, both of which have always been a violation of our Terms of Service." Its responsible-use page says: "Don’t bulk message, auto-message, or auto-dial using WhatsApp," and that it "uses both machine learning technology and reports from users to detect and ban accounts that send unwanted automated messages." It goes further than bans. Since December 2019 WhatsApp has said it will take legal action against those "engaged in or assisting others in abuse", even on off-platform evidence such as "public claims from companies about their ability to use WhatsApp in ways that violate our Terms." Two details matter. Detection is built on behaviour: velocity, unsaved recipients, blocks and reports. And WhatsApp adds a note that cuts the other way: "receiving many messages at once will not result in an account ban." A thousand customers messaging you after an ad is not spam. A thousand messages from you to people who never asked is. Related: WhatsApp banned your number? The pillar guide The four lanes compared Everyone sending in volume on WhatsApp is using one of four things. WhatsApp Business app broadcast lists. Free, up to 256 recipients per list, created on the phone, delivered only to people who saved your number. The Help Center warns that "frequent use of broadcast messages may lead people to report your messages, and we ban accounts that are reported multiple times." Not a bulk tool. Browser extensions and "bulk senders". A script that drives WhatsApp Web and fires on a timer, from a pasted list, saving nobody and reading no replies. These are the products WhatsApp has in mind when it talks about legal action. The WhatsApp Business Platform, the API. The lane every vendor guide sells: a separate dedicated number, pre-approved templates, per-message pricing, a quality tier that limits sending when it drops, and an opt-in requirement. It fits high-volume notifications. It is not your existing number and it is not free. Linked-device tools such as Spun. They connect to the number you already use the way WhatsApp Web does, with nothing installed on the phone and no modded app. What separates them from an extension is what sits between you and the send button: random gaps, a server cap, quiet hours, audience filters, a preflight that counts first contacts, a daily first-contact budget and 

## https://getspun.it/guides/whatsapp-marketing-without-getting-banned/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Marketing Without Bans WhatsApp Guide WhatsApp marketing without getting banned: the playbook Last verified September 2026 Most WhatsApp marketing advice is a list of things not to do. It misses the point. WhatsApp does not ban numbers for breaking one rule. Its systems score behaviour, all of it, all the time, and a number is banned when the combined picture looks like a spammer rather than a business talking to its customers. So the useful question is not "how many messages can I send" but "what does my account look like from the outside". This playbook is built on that one idea: design your marketing so WhatsApp sees a normal, two-way business account, and the volume you can safely do follows from that. Spun, a shared WhatsApp inbox on your own WhatsApp number, appears throughout as one way to run it, and no tool can promise a number will not be banned. In this guide Everything you do moves a score Get them to message you first Keep the account busy and two-way Send less, to fewer people, more often Pace and timing: a bump, not a spike Consent in, opt-out always One line per audience Connection hygiene: where the session comes from The problems behind this, and how Spun handles each one Everything you do moves a score WhatsApp published the shape of its anti-abuse system in a white paper called "Stopping Abuse". It describes machine-learning systems that "evaluate hundreds of factors" and act at three stages of an account’s life: "at registration; during messaging; and in response to negative feedback, which we receive in the form of user reports and blocks". Two numbers from that paper explain why bans feel random. Over 75% of accounts banned for bulk or automated behaviour "did not have any recent user reports", and roughly 20% of bans happen at registration, before a single message is sent. Most bans are triggered not by an angry customer but by patterns: how fast you send, to whom, from where, and whether anyone ever writes back. That is good news for a real business, because patterns are within your control. The rest of this page is how to produce that pattern on purpose. Related: WhatsApp banned your number? Why it happens and what to do next · The signals WhatsApp scores before it bans a number Get them to message you first This is the most important tactic on the page, in WhatsApp’s own words. Its "How to use WhatsApp responsibly" page opens with: "Only send messages to those who have contacted you first or have requested you contact them on WhatsApp. It’s best to give contacts your phone number so they can message you first." The white paper explains why direction matters. When a user gets a message from a number not in their address book, WhatsApp immediately shows "report" and "block" buttons, and "when someone reports the first message they receive from an unknown number, we have higher confidence that the report is legitimate". A conversation the customer started cannot produce that signal at all. People who manage large numbers of business WhatsApp numbers give the same advice from their side of the fence. One widely shared piece of guidance opens with "Have your recipients message you first", through a contact button or a pre-filled chat link, and adds that when you do have to open the conversation, ask a question in the first message so the customer replies with at least something. A giveaway that has to be entered from WhatsApp is the same move: the customer’s first message is the entry. So make it easy and worthwhile for people to open the chat from their side: A QR code on the counter, the menu, the packaging or the van. One scan opens a chat with your number; the customer sends the first message and, if you ask, saves you. A wa.me link in your Instagram bio, your email signature, your website and your invoices. Same effect: the customer initiates. A giveaway that has to be entered on WhatsAp

## https://getspun.it/guides/whatsapp-number-warm-up/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Warming Up a Number WhatsApp Guide Warming up a WhatsApp number, and keeping it warm Last verified September 2026 Warming up a WhatsApp number means building a history of normal two-way conversations with people who saved you before putting any volume through it. There is no fixed number of days after which a number is safe: start with real conversations, ramp up in small batches to saved contacts, and keep the number in daily two-way use. The story is always the same. A business buys a new SIM for marketing, registers WhatsApp, imports a list, sends the first campaign that afternoon, and the number is gone by the evening or a few days later. The list was fine. The message was fine. The number was new, and it behaved like a spammer in its first hour. Brazilian marketers have a phrase for the cure: "aquecer o chip", warming the SIM. The idea is right, but the way it is usually sold, as a fixed number of days after which you are safe, is not how WhatsApp works. This guide explains what WhatsApp scores about a new number, what "warm" means to its systems, a ramp you can follow as a rule of thumb, and the habit that keeps a number warm. Spun, a shared WhatsApp inbox on your own WhatsApp number, has defaults built for the warm-up problem, covered below, but no tool can make a number warm for you. In this guide Why day-one blasts die What "warm" actually means to WhatsApp Before you link the number to any tool A week-by-week ramp, as a rule of thumb The numbers practitioners publish, and how to read them What never to do during warm-up What Spun does with a new number Keeping it warm: the ongoing habit The problems behind this, and how Spun handles each one Why day-one blasts die WhatsApp’s "Stopping Abuse" white paper says its detection runs at three stages, and the first is registration: "Since all accounts must go through registration before being able to send any messages, it is an effective starting point to concentrate our efforts." Roughly 20% of the bans it describes happened at registration. What does it look at? Its own words: "even basic account information along with an IP address and associated carrier information can be used to teach our machine learning systems the difference between bulk and normal registrations", and "our systems can detect if a similar phone number has been recently abused or if the computer network used for registration has been associated with suspicious behavior". A new number starts life with a score already attached: the range it came from, the carrier, the IP address and the network it registered on. Then it watches what the number does next, weighed against how suspicious the registration looked. The paper’s example of an instant ban is "an account that registered five minutes before attempting to send 100 messages in 15 seconds". Its borderline case is "a new account might message dozens of recipients who do not have the sender’s account in their contacts. This could be the beginning of a spam attack, or it could be an innocent user simply telling their contacts about a new phone number. In these cases, we consider historical information (for instance, how suspicious their registration was)". Read those together and the day-one blast explains itself. A brand-new number, from a cheap range, on an unknown network, sending fast to people who never saved it, ticks every box, with no history to offset it. Related: Virtual numbers for WhatsApp: what works and what gets banned · WhatsApp banned your number? Why it happens and what to do next What "warm" actually means to WhatsApp Warm is not a number of days. WhatsApp does not publish a waiting period, and there is no date after which a number is trusted. Warm is a history: evidence that this number behaves the way WhatsApp describes normal use. "Normal users operate relatively slowly on WhatsApp, tapping messages one at a time or occ

## https://getspun.it/guides/whatsapp-web-network-bans/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Networks, VPNs and Bans WhatsApp Guide Can a shared Wi-Fi, VPN or datacenter connection get your WhatsApp banned? Last verified September 2026 Possibly: WhatsApp has published that the reputation of the network a session connects from is one of the signals its systems score, alongside how the account sends and how recipients respond. It does not publish how much that signal weighs, so the safest setup runs the session from your own connection rather than a shared, VPN or datacenter address. You did not blast anyone. You answered customers from WhatsApp Web at a co-working desk, or you ran a business tool that keeps a linked session open, or you were on a VPN, and one morning the number was restricted or banned. Searching for an explanation turns up forum threads where the same story is told in twenty variations and nobody can prove anything. This page starts from the one thing that is not a guess: WhatsApp has published, in its own white paper, that the network a session connects from is among the signals its systems score. It then covers where a linked device actually connects from, the scenarios people report, what stays true whatever your network looks like, and the single fix that is genuinely in your hands. WhatsApp does not publish how it weighs where a session connects from, so we make no promise about bans. Spun, a shared WhatsApp inbox on your own WhatsApp number, appears where its Self Proxy option changes where the session connects from. In this guide The connection is a signal WhatsApp itself says it scores Where a linked device actually connects from What people who manage many business numbers report The scenarios people report What stays true no matter the network The fix that is yours to control: connect from where you really are What Spun does: Self Proxy The problems behind this, and how Spun handles each one The connection is a signal WhatsApp itself says it scores WhatsApp’s "Stopping Abuse" white paper describes the machine-learning models behind its bans and lists the kind of features they use: "the specific signals, such as number of reports, rate of messaging, reputation of other users sharing the same computer network, and so on". That is a network-level feature, stated plainly, in the same sentence as reports and sending rate. It comes up twice more. At registration: "our systems can detect if a similar phone number has been recently abused or if the computer network used for registration has been associated with suspicious behavior." And while messaging: "if an active computer network has recently been used by known abusers, we have more reason to believe a new account on that network is likely to be abusive." The paper also says "an IP address and associated carrier information" help its models tell "the difference between bulk and normal registrations". Three things follow. The network you connect from carries a reputation partly built by other people. That reputation counts more against a new account than an old one. And because these are features in a model that weighs "hundreds of factors", none of this is a rule with a threshold; it is a weight WhatsApp does not publish. Related: WhatsApp banned your number? Why it happens and what to do next · The signals WhatsApp scores before it bans a number Where a linked device actually connects from Your phone is one connection to WhatsApp. A linked device is a second one. WhatsApp Web, the desktop app and any tool that connects the way WhatsApp Web does (Spun is one) each hold their own session, and each session reaches WhatsApp from wherever it is running. Three common setups, and what WhatsApp sees from each: A phone on your home or office Wi-Fi. The session comes from your own internet connection, on an address your provider gave you, shared with your household or your team and nobody else. A browser tab on a shared network. WhatsApp Web

## https://getspun.it/guides/whatsapp-unban/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Unban a WhatsApp Number WhatsApp Guide How to get a WhatsApp number unbanned: the review that works and the myths that don’t Last verified September 2026 Search for “unban WhatsApp number” and you get email templates, Telegram groups selling recovery for a fee, and videos promising a fix in 24 hours. Almost all of it is noise. WhatsApp runs one review process, it lives inside the app, and everything else either does nothing or makes things worse. This guide covers that process: how to submit the review, what to write, the real timeline, what each outcome means, and how to bring a business number back online, including the order of operations when it was connected as a linked device. It also covers how Spun, a shared WhatsApp inbox on your own WhatsApp number, parks a banned line and waits for you, because no tool can unban a number. In this guide First, confirm which ban you have Countdown ban: use the downtime How to request a review inside the app The second route: WhatsApp’s contact form What to write, and what not to The myths: support emails, other accounts, paid unban services What you cannot do while the number is banned After “This account can now use WhatsApp” Recovering a number that was connected as a linked device If the number cannot be recovered: replacing it legitimately The problems behind a repeat ban, and how Spun handles each one First, confirm which ban you have Before anything else, rule out a restriction. If the app still opens, your existing chats still send, and only messages to people you have never chatted with fail while a timer shows on the screen, you are restricted, not banned. People who manage large numbers of business WhatsApp numbers call this state “the reversible middle”: existing chats keep working, new chats stay blocked until the timer ends, and the fix is to wait it out. Do not reconnect, re-register or move the number in the meantime. If the screen shows a countdown, you have a temporary ban. There is nothing to submit; the account comes back when the timer ends. The Help Center says this screen “could mean you’re using an unofficial version of WhatsApp or harvesting information, known as scraping”, and that continuing “might” lead to a permanent ban. Use the wait to remove the cause. If the screen reads “This phone number can’t use WhatsApp” and offers a Request review button, you have a permanent ban that can be appealed. That is the case the rest of this page is about. If the screen shows the same message with no Request review button, the Help Center says “the ban is final and can’t be appealed”. Related: WhatsApp banned your number: the full picture · Temporarily banned: what triggered it and how to stop it escalating Countdown ban: use the downtime A temporary ban ends on its own. Industry estimates put the countdown at typically 24 to 72 hours; that is a community-tested figure, not a WhatsApp rule. What you do with the wait decides whether it happens again. A downtime checklist from the same sources is worth adopting. Count replies over the last 30 days: of the people you messaged, how many answered at all. Note exactly what was running when the ban hit: which list, which message, which tool, how many people, how fast. Then plan a slower restart. In their words, “Coming back at the same pace that triggered the restriction produces the same result.” Two more things fit in the window: remove any unofficial client from every device that touches the number (one of the two causes WhatsApp names for this screen), and clean the list of anyone who asked you to stop, never replied, or cannot be said to have opted in. How to request a review inside the app 1 Open WhatsApp on the banned number Use the phone the number is registered on and the app that shows the ban screen (WhatsApp or WhatsApp Business). Keep the app installed; the review is submitted from this screen. 2 Tap R

## https://getspun.it/guides/whatsapp-business-api-pricing/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp API Pricing WhatsApp Guide What the WhatsApp Business API actually costs, and when a team can run without the Business API Last verified September 2026 The WhatsApp Business API is billed in three layers, a platform subscription, per-seat fees and Meta's own per-message fee on every template message, so the price a vendor quotes is never the whole bill. If your team mostly answers customers, you can often skip the API: Spun is a shared WhatsApp inbox that works on your own WhatsApp number through WhatsApp's linked-device (QR) mechanism, so it needs no Business API and charges no per-message fees. Searching for WhatsApp Business API pricing returns a page of vendors each quoting one number, and that number is never the bill. The API is priced in three layers that arrive from two or three different companies, and the layer everybody quotes is the smallest one. This guide lays out the three bills, uses vendor prices as they were published on August 1, 2026, and then answers the question most small teams should have asked first: whether they need the API at all. In this guide The three bills Meta's fees: per message, by category, by country What the platforms charge, as published on August 1, 2026 How to estimate your own bill When you do not need the API at all The three bills Every WhatsApp Business API plan is a stack. A platform subscription buys you the software: the inbox, the campaign tool, the bots. Per-seat fees start once you pass the users included in that plan. And Meta charges its own per-message fee for every template message you send, billed separately and passed through by the platform, with or without a markup. Budgeting means estimating all three, and the headline price is only the first. Bill Who charges it What moves it Platform subscription The vendor (WATI, AiSensy, Zoko, 360dialog...) The plan tier; usually a monthly fee, sometimes per WhatsApp number Seats The vendor Every user above the plan's included count; some plans cap seats outright Meta messaging fees Meta, passed through by the vendor Every template message you send: by category (marketing, utility, authentication) and by the recipient's country Some vendors add a fourth line: a per-conversation platform fee on top of Meta's rate, dropped only on a higher plan. Meta's fees: per message, by category, by country Meta bills business-initiated template messages per message. The rate depends on two things: the category of the message (marketing costs the most, utility and authentication less) and the country of the recipient. Replies inside a conversation the customer opened are treated differently from marketing you initiate, which is why a support-heavy business and a promotions-heavy business see very different Meta bills at the same message count. Because the rates vary by country and Meta revises them, this page does not quote them. Meta publishes the rate card; read it for your destination countries and message mix before you believe any vendor's estimate. What does not change is the shape: the more marketing messages you send, the faster this bill grows, and no platform subscription includes it. A platform that says "no markup" (360dialog is the clearest example) is being fair about the middle layer. It is not saying Meta's fees go away. They never do on the API. What the platforms charge, as published on August 1, 2026 Four vendors, four different shapes of the same stack. Prices are the vendors' own, as published on their pricing pages on August 1, 2026; annual billing where noted; Meta's fees are always extra. Vendor Platform price What is and is not included WATI Growth $69/month billed monthly ($59 billed annually) 3 fixed users, no 4th seat on Growth; extra seats $24 to $69 per user on higher plans; AI credits sold separately; Meta fees extra AiSensy Basic $45/mont

## https://getspun.it/guides/whatsapp-business-multiple-devices/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Multiple Devices WhatsApp Guide WhatsApp Business with multiple users, phones and devices: what works, what does not Last verified September 2026 Yes, one WhatsApp Business number can run on up to four linked devices that keep working while the phone is offline, but every screen is the same account, with no roles and no record of who replied. For a real team, a shared WhatsApp inbox such as Spun connects on your own WhatsApp number as one linked device and gives each person their own login and permissions, with no Business API and no per-message fees. The question arrives in a dozen phrasings: can two people use one WhatsApp Business number, can it be on multiple phones, can several users share one account. The short answer is yes, WhatsApp itself allows it, up to a point, and the point is exactly where most teams get into trouble. This guide covers what WhatsApp gives you out of the box, why four linked screens is not the same as a team, and the two routes that actually work when more than one person answers customers. In this guide What WhatsApp allows out of the box Why four linked screens is not a team Route one: a team inbox on the number you already use Route two: the WhatsApp Business API Which one you need What WhatsApp allows out of the box One phone owns the number. Everything else is a linked device: WhatsApp Web in a browser, the desktop app, or a business tool that keeps a linked session open. You can link up to four companion devices to one account, and since WhatsApp moved to multi-device, a linked device keeps working even when the phone is offline. That is genuinely useful for one person on two screens. It is the whole of what WhatsApp offers for "multiple users", and it was designed for one person. 1 Open linked devices on the phone In WhatsApp or WhatsApp Business: the three-dot menu on Android or Settings on iPhone, then Linked devices. 2 Link a device Tap Link a device and scan the QR code shown by WhatsApp Web, the desktop app or the tool you are connecting. 3 Repeat, up to four Each linked screen takes one of the four companion slots. A fifth link needs one of the four to be removed first. Related: WhatsApp Web for business: login, linked devices, limits · WhatsApp QR codes and linked devices, explained Why four linked screens is not a team Give four colleagues the four slots and every one of them is the business, in full. Each sees every conversation. Nobody is assigned anything, so two people answer the same customer or nobody does. There is no record of which person wrote which reply, because to WhatsApp they are all the same account. And there is no way to give a new hire the customers they should see and keep them out of the ones they should not. None of that is a bug. Linked devices are one identity on several screens. A team needs the opposite: one number, several identities, and rules about who may do what. Everyone sees everything; nothing can be restricted to a person. No assignment, so no ownership of a conversation. No record of who replied. Four slots, and a business tool you connect takes one of them. Route one: a team inbox on the number you already use A team inbox connects to your number as a single linked device and puts the team on its own side of that link. The phone keeps working exactly as before, and messages sent from the phone appear in the inbox and vice versa. Behind the one link, each teammate has their own login, an owner can restrict a person to specific conversations or customers, chats are assigned, and every reply is recorded against the person who sent it. This is how Spun works. It occupies one of the four companion slots on your number, and behind it team members are unlimited, with clear rules about who may do what. Nothing is applied for, no templates are approved, and there are no per-message fees, because nothing goes through the API. The trade, stated

## https://getspun.it/guides/connect-claude-to-whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Connect Claude WhatsApp Guide Connect Claude to your business WhatsApp in five minutes, without the Business API Last verified September 2026 Spun is a shared WhatsApp inbox that runs a hosted MCP server over your business WhatsApp: the conversations on your own WhatsApp number and the contacts behind them. Point Claude at it and your assistant can see what matters, draft what helps, and send only what a human on your team approves. This page is the walkthrough. Three clients, the exact clicks, and the one decision you make on the consent screen. Everything else about the server, its scopes, limits and postures, is on the Spun MCP page. In this guide Before you start claude.ai (web, mobile and Desktop): a custom connector, no API key Claude Code: one command, with a key Claude Desktop What happens when the assistant wants to send something ChatGPT, Gemini, Cursor and the rest Before you start A Spun workspace with a WhatsApp number connected. Spun links to the number you already use; nothing goes through the Business API. You need to be an organization manager in Spun to grant a client access. Members cannot. The server address, the same for every client: https://api.spun.com/api/mcp Start with read access. The consent screen never grants autonomous sending, and the sensible first key is a read-only one. Widen its rope once you have seen how the assistant behaves. claude.ai (web, mobile and Desktop): a custom connector, no API key 1 Open Connectors In claude.ai, go to Settings, then Connectors. 2 Add a custom connector Choose Add custom connector and paste the server address: https://api.spun.com/api/mcp 3 Sign in with your Spun account Claude sends you to Spun. Sign in with the account that manages your organization. 4 Pick the organization and the access level On the consent screen you choose which organization the assistant may see and how much it may do. Organization managers only. The consent screen itself never grants autonomous sending. 5 Ask your first question Back in Claude, the Spun connector is live. Ask about your conversations or contacts. If your team later wants the assistant to send on its own, an organization manager enables that afterwards under Connected AI apps in Spun settings; re-consenting resets it. Claude Code: one command, with a key Claude Code connects with an API key rather than the sign-in flow. Create a key in Spun first (the walkthrough is on the Spun MCP page: one-click presets for a read-only analyst, an assistant without sends, or an assistant with sends, with per-scope warnings, optional expiry and one-click revocation). Then run one command; the key travels as a Bearer header: claude mcp add --transport http spun https://api.spun.com/api/mcp --header "Authorization: Bearer wap_YOUR_KEY" Related: Spun MCP: keys, scopes and the walkthrough for creating your first key Claude Desktop Prefer the custom connector above: Settings, Connectors, sign in with Spun, no key to manage. The mcp-remote bridge in claude_desktop_config.json is the API-key alternative for setups that need one. What happens when the assistant wants to send something AI drafts. Your team approves. The server sends. A proposed send lands in an "AI sends" queue inside the Spun inbox with the real content, the recipient, the channel and the assistant's stated reason, and approving it is what executes it. The approval card is generated by the server from what will actually happen, never from the assistant's own description of itself. That is the default posture, called two_step, and it is one organization-level setting that governs every key. Quiet hours apply on top: outside your organization's window, sends are held or denied, your choice, and released with fresh checks when the window ends. Related: Send postures, scopes and hard limits on every key ChatGPT, Gemini, Cursor and the rest The same serve

## https://getspun.it/guides/whatsapp-number-blocked/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Number Blocked WhatsApp Guide WhatsApp says your number is blocked: blocked by a contact vs blocked by WhatsApp Last verified September 2026 When WhatsApp says your number is blocked, either one contact blocked you, which shows as a single grey tick for that person only, or WhatsApp itself restricted or banned the number, which shows as new chats failing or as a full-screen message about your phone number when you open the app. If the app opens to your chats but nothing sends or receives at all, the number is usually fine and the network is blocking WhatsApp. “My WhatsApp number is blocked” is one sentence that describes four unrelated problems. One person means a customer stopped receiving their messages. Another means old chats still send but every new chat fails. A third means the app itself refuses to open with a message about their phone number. A fourth means WhatsApp will not connect at all on the office Wi-Fi. The fixes have nothing in common, and most advice online answers the wrong one. This page sorts out which one you have. It takes about two minutes, it needs no third-party app, and at the end it points you to the right guide for the actual fix. If it is a business line, the last section shows how Spun, a shared WhatsApp inbox that connects on your own WhatsApp number, paces sending to reduce the risk. In this guide The four things “blocked” can mean The two-minute test If a contact blocked you If WhatsApp blocked your number If WhatsApp restricted your number If a network blocks WhatsApp If you blocked a number and want to undo it The problems behind a blocked business number, and how Spun handles each one Where to go next The four things “blocked” can mean There is also a fifth, smaller case that gets typed the same way: you blocked a number yourself and want to undo it. That is a settings question, and the guide on blocking and unblocking contacts covers it. A contact blocked you. One specific person will not receive your messages or calls. WhatsApp works normally for everyone else. This is a privacy feature the other person switched on, and WhatsApp never tells you it happened. WhatsApp restricted your number. The app opens and your existing chats still work, but messages to people you have never chatted with stop going through, calls to new contacts, creating groups, adding people and linking a device fail, and a timer shows on the screen. People who manage large numbers of business WhatsApp numbers describe this as the reversible middle step before a ban: it lifts on its own when the timer ends. WhatsApp blocked your number. The app shows a screen instead of your chats: either a countdown (“Temporarily banned”) or the sentence “This phone number can’t use WhatsApp” with a Request review button. Nobody can reach you and you can reach nobody. This is a ban, and WhatsApp calls it that. A network blocks WhatsApp. The app cannot connect, or calls fail, on one particular network: a workplace, a school, a hotel, or a country where the service or its calling feature is restricted. Your number is fine; the pipe is closed. Related: How to block and unblock a contact on WhatsApp The two-minute test Answer these in order. The first one that matches tells you which problem you have. 1 Does the app open to your chats? Open WhatsApp. If you see your chat list, WhatsApp has not banned your number, whatever anyone told you. Skip to step 3. If instead you see a full-screen message about your phone number, go to step 2. 2 Read the screen wording A countdown means a temporary ban. “This phone number can’t use WhatsApp” with a Request review button means a permanent ban that can be appealed. The same sentence with no button means, in WhatsApp’s words, “the ban is final and can’t be appealed”. All three are WhatsApp blocking you. Go to the ban guide. 3 Old chat versus new chat Send a message in a chat you already hav

## https://getspun.it/guides/whatsapp-broadcast-limit/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Broadcast Limits WhatsApp Guide WhatsApp broadcast limits explained, and why your broadcast was not delivered Last verified September 2026 WhatsApp publishes exactly one number for broadcasts: 256 recipients per list. Everything else people call a "broadcast limit" is either a delivery rule most senders have never read, or a behavioural limit WhatsApp enforces without publishing a figure. That gap is why "broadcast not delivered" is searched thousands of times a month. This guide separates the three: the hard list limit, the silent delivery rule that drops most of a list, and the behavioural limits that turn a heavy broadcaster into a banned number. The how-to for creating and sending a list lives in the broadcast guide. This page is about limits and delivery only, and it ends with how Spun, a shared WhatsApp inbox, sends paced campaigns on your own WhatsApp number without the WhatsApp Business API. In this guide The list limit: 256 recipients, as many lists as you like The delivery rule: only people who saved your number get it The warning WhatsApp puts right next to the delivery rule How broadcasts feed the spam score List limit vs behavioural limits: there is no daily cap What the WhatsApp Business app adds, and what it does not What to do when you outgrow lists The problems behind broadcast lists, and how Spun handles each one The list limit: 256 recipients, as many lists as you like A broadcast list holds up to 256 recipients, in both WhatsApp and the WhatsApp Business app. You can create multiple lists, and a contact can be on several. No setting, plan or verification raises 256; it is the same for a personal account, a Business app account and a Meta Verified one. A list send delivers a separate private message to each recipient. Recipients do not see each other, and replies come back as ordinary one-to-one chats. That also means a list of 256 is 256 outgoing messages the moment you tap send, and WhatsApp’s systems see them that way. Lists are created and managed on the phone, and only people saved in your phone’s contacts can be added to one. WhatsApp Web and linked desktop devices can carry on the conversations that replies open, but the list itself lives in the mobile app. Related: WhatsApp broadcast messages: the complete how-to The delivery rule: only people who saved your number get it This is the limit that actually breaks broadcasts, and WhatsApp states it plainly on its responsible-use page: "Messages sent using a broadcast list will only be received when users have added your phone number to their contact list." The failure is silent on both sides. You see the message go out. The recipient who never saved you sees nothing, and you get no error and no list of who was skipped. A list built from order forms, event sign-ups or a spreadsheet export is usually mostly unsaved, which is how a 200-name broadcast reaches a few dozen people and the owner never finds out. The fix is a habit, not a setting: ask people to save your number before you need to broadcast to them. A QR code on the counter or a wa.me link makes that one tap, and a customer who saved you and messaged you first is also the customer WhatsApp says you should be messaging. Its first rule for responsible use is to "give contacts your phone number so they can message you first." Related: Free WhatsApp QR code generator · Free WhatsApp link generator The warning WhatsApp puts right next to the delivery rule The same Help Center entry continues: "Please keep in mind, frequent use of broadcast messages may lead people to report your messages, and we ban accounts that are reported multiple times." It sits under the heading "Over-using broadcast lists", in a list of practices that "may cause your account to be banned". Read that the way WhatsApp means it. Broadcast lists are allowed. Using them often, to people who did not ask for offers, is a n

## https://getspun.it/guides/whatsapp-proxy/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Proxies WhatsApp Guide WhatsApp proxies: shared pools, mobile proxies, and why your number should connect from your own address Last verified September 2026 "WhatsApp proxy" means two different things, and mixing them up is how businesses end up renting an address that already has a ban history attached to it. The first is WhatsApp’s own proxy setting, built so people can stay connected where the app is blocked. The second is the proxy a marketing or automation tool attaches to your number so that the linked session appears to come from somewhere other than the tool’s server. This guide covers both, spends most of its time on the second, and ends with the one property a safe connection needs: an address that is yours, stable, in your country, and shared with nobody whose sending you cannot see. That is how Spun, a shared WhatsApp inbox that connects on your own WhatsApp number without the WhatsApp Business API, approaches it with Self Proxy. In this guide WhatsApp’s own proxy setting, and what it is for Why a WhatsApp tool attaches a proxy to your number The problem with shared proxy pools Mobile proxies: why they look clever and why they keep dropping What a safe connection looks like The first pairing gets the most scrutiny, so make it the cleanest Self Proxy: run the session from your own connection A backup at a relative’s house, so one power cut does not take you offline Seven questions before you accept any proxy from a tool The problems behind proxy bans, and how Spun handles each one WhatsApp’s own proxy setting, and what it is for In 2023 WhatsApp added a proxy option inside the app (Settings, then Storage and data, then Proxy). It exists for one purpose: keeping people connected in places where WhatsApp is blocked or the network is disrupted. You enter the address of a proxy that a volunteer or organisation runs, and your app reaches WhatsApp through it. WhatsApp says messages stay end-to-end encrypted on that path, and that the proxy cannot read them. That feature has nothing to do with marketing tools, bans, or the address your business number "looks like" it comes from. It is a lifeline for censored networks. If you searched for a proxy because WhatsApp will not connect at all, that is the setting you want, and you should only use an address you trust, because whoever runs the proxy can see that you are connecting even if they cannot read what you send. Public lists of "free WhatsApp proxies" are the same idea run by strangers. They may work, they may log, and they may vanish. Treat them the way you would treat a stranger’s Wi-Fi. Why a WhatsApp tool attaches a proxy to your number When you connect a business tool to WhatsApp by scanning a QR code, you are adding a linked device, the same mechanism as WhatsApp Web. That linked session does not run on your phone. It runs on the tool’s server, and that server has an address in a datacenter somewhere. If the datacenter is far from where your phone lives, the session looks like it is coming from another country. WhatsApp scores that. Its "Stopping Abuse" white paper lists "reputation of other users sharing the same computer network" among the features its models use, and says the network used at registration is checked for a history of "suspicious behavior". People who manage large numbers of business WhatsApp numbers add that an address in a different country from the phone is a flag on every session, before a single message is sent. WhatsApp does not publish how it weighs any of this. So tools attach a proxy: an intermediate address that makes the session exit from the country the number belongs to. The idea is sound. The problem is where that address comes from, and who else is using it. Related: Can a shared Wi-Fi, VPN or datacenter connection get your WhatsApp banned? · Where your WhatsApp connection actually comes from The problem with shar

## https://getspun.it/guides/shared-proxy-vs-self-proxy/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Shared Proxy vs Self Proxy WhatsApp Guide Shared proxy or Self Proxy: which connection should your WhatsApp number run on? Last verified October 2026 Short version A shared address is fine for a few days and a growing risk over months, because its history is not yours and nobody can see it. Self Proxy puts your number on your own internet line. If you run a business on the number, switch as soon as you can. When you connect your WhatsApp to a tool like Spun, the tool links to your number the same way WhatsApp Web does. WhatsApp then sees a new linked device, and the first thing it looks at is where that device connects from. That address is the part most people never think about, and it is the part this page is about. Spun gives you two ways to answer that question. The default is a shared connection: a residential internet address in your country that Spun rents from a provider, and that other businesses use too. The alternative is Self Proxy: a small program on your own computer, so your number connects from your own home or office line. This page explains the difference, the risk that comes with sharing, and how to move. In this guide What WhatsApp sees when a tool links to your number The shared connection: what it is good at and where it fails Self Proxy: your number on your own line Shared proxy and Self Proxy side by side The one way to get Self Proxy wrong: a network with a bad reputation If your number does get blocked How to switch to Self Proxy in Spun What WhatsApp sees when a tool links to your number A linked device is a session. Every session comes from an internet address, and WhatsApp keeps a view of that address over time: how many accounts have appeared on it, how they behaved, whether any of them were reported or banned. Your own sending matters, but so does the company your address keeps. On your phone, the address is your mobile carrier or your home Wi-Fi, with a history that is mostly yours. On a shared proxy, the address belongs to a provider, and the history belongs to whoever used it before you. You cannot see that history, the provider cannot see it either, and WhatsApp does not publish it. That is the whole problem in one sentence. The shared connection: what it is good at and where it fails A shared residential proxy exists so that your number connects from an ordinary home-looking address in your own country rather than from a server in a data centre. For most people, most of the time, it works, and it needs nothing from you. It is why Spun can connect a new customer in a minute. Its weakness is the unknown reputation of the address. If an account that used the same address before you sent spam and got banned, WhatsApp may already distrust that address when your number appears on it. Nothing you do changes that, and the first sign you get is a block. We have seen a number blocked within hours of its first link through a shared address, with three messages sent and no bulk sending at all. The second weakness is movement. A provider's address can drop and be replaced by another one from the same pool. To WhatsApp, your number just moved. Occasional moves inside the same country are usually tolerated, but every move is another roll of the dice with another address you know nothing about. For a short period the risk is small: most addresses are clean and most sessions are left alone. The risk is cumulative. The longer a business number lives on addresses it does not own, the more chances WhatsApp gets to see something it does not like. Self Proxy: your number on your own line Self Proxy is a small program you install on a Windows computer at your home or office (a Mac package is available as a beta). Once it runs, Spun routes your WhatsApp session through that computer, so your number connects from the same internet line your own phone and laptop use. The address is yours, its histor

## https://getspun.it/guides/whatsapp-lid/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp LIDs WhatsApp Guide WhatsApp LIDs: why chats now arrive without a phone number, and how Spun keeps your CRM working Last verified October 2026 For as long as WhatsApp has existed, a person was their phone number. Every tool built on top of WhatsApp, from a spreadsheet of customers to a full CRM, quietly relied on that: the number was the key that joined the chat to the person. In 2026 that stopped being true for most new conversations. WhatsApp now identifies many people with a LID, a long anonymous number that is not a phone number and cannot be turned into one. This guide explains what a LID is, why WhatsApp is doing it, what it silently breaks in the tools businesses use, and why no tool can simply look the number up. It then explains how Spun, a shared WhatsApp inbox that connects on your own WhatsApp number, handles it: the conversation works as before, and one tap connects it to the right person so notes, deals, tasks and history attach again. We say plainly what Spun can do on its own and what still needs you. In this guide What a WhatsApp LID is Why WhatsApp is doing this How fast it is happening, in our own data What it breaks in a CRM or inbox tool Why nobody can convert a LID into a phone number How Spun keeps the CRM usable In groups The rules Spun follows when it links When the number does arrive on its own The mistake to check any tool for: IDs stored as phone numbers What to do as a business What a WhatsApp LID is Inside WhatsApp, every chat has an address. For years that address was the phone number followed by a suffix, so a business tool could read the number straight off the chat. A LID (short for linked ID) is a different kind of address: a string of digits that WhatsApp assigns to an account, ending in "@lid" instead of the old suffix. It identifies the same person consistently, but it says nothing about their phone number. The digits look like they could be a number, which is the first trap. A LID is typically twelve to fifteen digits long, which is the same length as an international phone number, and a careless tool will happily put a plus sign in front of it and call it one. It is not one. Dialling it reaches nobody, and treating it as a phone is how customer records get attached to the wrong person. The important property is the one that hurts: there is no formula, table or trick that turns a LID back into the phone number behind it. The link exists only inside WhatsApp. A tool learns it when WhatsApp chooses to send both identifiers together, and otherwise it does not learn it at all. Inside Spun you will never see the word LID. A chat that arrived this way is simply marked "Not identified yet", which is what it is from your point of view: a real conversation with a real person whose number WhatsApp did not share. Why WhatsApp is doing this The change is a privacy feature, and from WhatsApp's side it is working exactly as intended. A phone number is a permanent, globally unique identifier that follows a person across every service they use. Handing it to everyone you message, including businesses and the people in the same group as you, was a design choice from an era when nobody expected WhatsApp to become the place where a billion people talk to shops, clinics and schools. LIDs let WhatsApp keep chats working while withholding the number. They are also the plumbing behind usernames, which WhatsApp has been building so that people can be reached without ever giving out a phone number. Once a username is the way you find someone, the number underneath has to be optional, and a LID is what the account is called when the number is not on the table. None of this was announced as a change for business tools, and there is no switch to turn it off. Whether a particular chat arrives with a number or without one is decided by WhatsApp, per person and per conversation, and it can ch

## https://getspun.it/guides/whatsapp-profile-pictures/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp profile pictures WhatsApp Guide WhatsApp profile pictures in Spun: when they load, why some stay blank, and how to get the missing ones Last verified October 2026 A profile picture is a small thing until it is missing. A chat list full of initials makes a familiar customer look like a stranger, and the first question any team asks of a WhatsApp inbox is why the photos it sees on the phone do not all appear in the tool. This guide explains exactly how Spun, a shared WhatsApp inbox, loads WhatsApp profile pictures, why it loads them one conversation at a time instead of all at once, which pictures WhatsApp will never hand to any tool, and what you can do about the ones that stay blank. It is written for people who run their business on WhatsApp and want to know what to expect, not for developers. In this guide How Spun loads a profile picture Why Spun does not load every picture at once Why some chats keep their initials The privacy setting that hides a picture from you Hidden-number chats Groups and group members What Spun stores, and for how long What to do when a picture is missing How Spun loads a profile picture Spun loads a picture when a person looks at that person. The moment you open a conversation, Spun asks WhatsApp for that one contact's picture, shows it at the top of the chat, and from then on shows it in your chat list as well. Chats you have not opened yet show initials, and groups show the group icon until someone opens the group once. The sender pictures next to messages inside a group load the same way, as you scroll the open group. Pictures load one at a time per workspace, with a short random pause between them, and there is a ceiling on how many Spun will look up in a day. A screen of chats you open one after the other fills in over a minute or two rather than instantly. A picture Spun has already fetched is kept, so the next time it is a plain cache hit, and it is refreshed after a week on the next open. If a lookup comes back empty, Spun remembers that for about a day before asking again for the same chat, so a contact who has no picture is not queried on every click. If you open a chat and see initials, give it a day and open it again. When Spun releases an update you will see an "Update available" prompt in the app. Refresh the page when it appears so you are running the version this guide describes. Why Spun does not load every picture at once It would be easy to fetch every contact's picture the moment a number is connected, and Spun used to do exactly that. It stopped on purpose. Pulling hundreds or thousands of profile pictures in a burst is a lookup pattern no person produces, and it lands on the day your number is newest and most watched. WhatsApp's systems treat bulk contact and profile lookups as bulk activity, the same family as mass messaging, whether or not a single message goes out. Opening a chat, on the other hand, is ordinary use. WhatsApp Web itself fetches the picture of the conversation you open, and that is the behaviour Spun copies: nothing from the list, one picture per opened chat, paced, and never in parallel. It is slower to fill in on the first day and far more stable after that, and it is the approach we are keeping. A tool that loads every picture instantly is making a trade on your behalf with your number. Related: The reasons WhatsApp bans numbers · How to warm up a WhatsApp number Why some chats keep their initials Not every picture can be loaded, by any tool, and it helps to know which case you are looking at. WhatsApp decides what your number is allowed to see, and Spun shows what WhatsApp hands over. In practice a blank comes from one of four situations. What is going on What you see What to do The chat has not been opened since the update Initials in the list Open the chat once; the picture then shows in the list too The person limit

## https://getspun.it/guides/whatsapp-username/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Usernames WhatsApp Guide WhatsApp usernames: how they work, how to get yours, and what changes when customers stop sharing a number Last verified September 2026 On 29 June 2026 WhatsApp announced the biggest change to how people find each other since the app launched: usernames. For seventeen years the only way to message someone on WhatsApp was to have their phone number. With a username, a person can hand out a handle instead, and the people they talk to never see the number behind it. This guide covers what WhatsApp has said so far, how to reserve a username, the rules and the optional username key, and then the part most coverage skips: what it means for a business when a growing share of customers arrive without a phone number, and how to keep a customer list that still works. The worked example is Spun, a shared WhatsApp inbox that connects on your own WhatsApp number. In this guide What WhatsApp usernames are How to reserve your WhatsApp username The username key: a four-digit gate for first contact Does this mean WhatsApp without a phone number? What changes for a business How Spun handles customers who have no number What WhatsApp usernames are A username is an optional handle attached to your WhatsApp account. Share it instead of your number, and someone can start a chat with you by typing it exactly. WhatsApp has said that once the feature is live, people who reach you through your username will not see your phone number. Two design choices are worth noticing. First, there is no username search. WhatsApp has said you need an exact match to start a conversation, so nobody can browse or guess their way through a directory of people. Second, usernames are optional. Your number keeps working as it always has, and contacts who already have it are unaffected. WhatsApp opened username reservations ahead of the launch and described the rollout itself as gradual, over the months following the announcement. If you do not see the option yet, that is expected. How to reserve your WhatsApp username 1 Update WhatsApp The option arrives with app updates and is switched on account by account, so an up-to-date app is the first requirement. 2 Open Settings, then Account, then Username Reports from the announcement place the option there, and it is also reachable from your profile. If the row is missing, your account has not been enabled yet. 3 Pick a handle that follows the rules Three to thirty-five characters, made of letters, numbers, periods and underscores. Reports add that it must contain at least one letter and cannot look like a web address. 4 Claim your existing brand handle if you have one WhatsApp has said creators, small businesses and organisations can claim the username they already use on Instagram or Facebook, so a brand can be the same handle everywhere. 5 Decide whether to set a username key The key is optional. The next section explains what it does and when it helps. Reserve the handle your business is known by even if you are not ready to use it. A username is first come, first served, and an impersonator holding your brand name is a customer-trust problem you do not want to discover later. The username key: a four-digit gate for first contact A public handle invites strangers. WhatsApp’s answer is the username key: an optional four-digit code you set. When it is on, someone who knows your username but is not already a contact must also enter the key before their first message reaches you. Messages from people without the key go to a Requests folder instead of your main chat list. For a private person the key is a good default. For a business it is usually the wrong choice: the whole point of a business handle is that new customers can reach you without friction. If you publish a username on a shop window or a website, leave the key off, and rely on blocking and reporting for the rare abuser

## https://getspun.it/guides/whatsapp-desktop-app/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Desktop App WhatsApp Guide The WhatsApp desktop app: what changed, how linked devices really work, and where it runs out for a business Last verified October 2026 The WhatsApp desktop app is how most people who work at a computer actually use WhatsApp, and it has changed more in the last year than in the five before it. The Windows version stopped being a native Windows program and became a web-based app. The Mac version went its own way. And underneath both, the linked-device system that lets a computer use your WhatsApp account has rules most people only discover when something logs out. This guide explains what the desktop app is now, how to install and link it, what the limits are, and the point at which a business outgrows it. The last part shows Spun, a shared WhatsApp inbox that connects on your own WhatsApp number the same linked-device way. In this guide What changed with the WhatsApp desktop app How to install it and link your account How linked devices really work Desktop app or WhatsApp Web? Where the desktop app runs out for a business What Spun does instead What changed with the WhatsApp desktop app For several years WhatsApp shipped a native Windows app, built specifically for Windows, that was noticeably faster and lighter than the browser version. WhatsApp has since replaced it with a web-based app: the Windows download is now a container that displays the same WhatsApp Web interface you would get in a browser. Technology press covering the beta reported the reason plainly. One codebase is cheaper to maintain than two, and features such as Channels, Status and Communities reach the desktop sooner when the desktop is the web. The trade-offs were reported just as plainly: more memory use than the native app, and some conveniences, such as certain keyboard shortcuts and native notifications behaviour, working differently. If your Windows app suddenly looks and behaves exactly like WhatsApp Web, this is why. Nothing is wrong with your installation. On the Mac, WhatsApp continues to offer a separate Mac app through the Mac App Store and its own download page. It links to your account the same way. How to install it and link your account 1 Download from an official source Use the Microsoft Store on Windows, the Mac App Store on a Mac, or whatsapp.com/download. Avoid third-party download sites; a messaging app is a prime target for tampered installers. 2 Open the app and find the QR code The desktop app shows a QR code on first launch, exactly like WhatsApp Web. 3 On your phone, open Linked devices In WhatsApp, open Settings, then Linked devices, then Link a device. On Android the same option is in the three-dot menu. 4 Scan the code Your chats sync to the computer, end-to-end encrypted. Recent history arrives first and older messages fill in behind it. 5 Or link with your phone number If the camera is not convenient, choose "Link with phone number" on the computer and enter the code it shows on your phone. Related: WhatsApp QR codes: linking, sharing and scanning How linked devices really work The desktop app is not a second WhatsApp account and it is not a mirror of your phone. It is a linked device: an additional, independent connection to the same account. That design explains almost every behaviour people find surprising. Your phone does not need to be online. Since WhatsApp moved to its multi-device design, a linked computer sends and receives on its own connection. You can link up to four devices to one account, in addition to the phone. Computers, tablets and a second phone all count toward the four. If the phone goes unused for 14 days, WhatsApp logs out every linked device. A desktop app that "randomly" signed out after a holiday is usually this. Messages remain end-to-end encrypted on linked devices. Each device holds its own keys. Some things still happen only on the phone, such as c

## https://getspun.it/guides/meta-ai-whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Meta AI in WhatsApp WhatsApp Guide Meta AI in WhatsApp: what it does, what it sees, how to hide it, and why it is not your business chatbot Last verified September 2026 A blue-purple ring appeared in WhatsApp and a lot of people asked the same three questions: what is it, can it read my chats, and how do I get rid of it. That ring is Meta AI, the assistant Meta has built into WhatsApp, Instagram and Facebook. This guide answers those questions plainly, and then a fourth one that business owners keep asking: can Meta AI answer my customers for me? It cannot, and understanding why is the fastest way to work out what an AI assistant on a business WhatsApp number should actually look like. The worked example is Spun, a shared WhatsApp inbox that adds AI replies on your own WhatsApp number. In this guide What Meta AI in WhatsApp is What Meta AI can and cannot see How to hide or mute Meta AI Why Meta AI is not your business chatbot What an AI assistant on a business number actually needs How Spun does it What Meta AI in WhatsApp is Meta AI is a general-purpose assistant that lives inside WhatsApp as its own chat. You can message it like a contact, ask questions, have it draft or rewrite text, and generate images from a description. In a group or a one-to-one chat, anyone can type @Meta AI followed by a question and the assistant answers in the conversation, visible to everyone in it. It also powers suggestions in the search bar, and in supported regions it can summarise unread messages in a chat. Availability differs by country and changes as Meta rolls features out, so your app may show more or less than a friend’s does in another country. What Meta AI can and cannot see This is the question that matters, so it deserves a careful answer. WhatsApp’s position is that your personal messages and calls remain end-to-end encrypted, and that Meta AI can read only what is sent to it: the messages in your chat with the assistant, and the specific message in which someone mentions @Meta AI. It does not read the rest of the conversation that mention happened in. What you send to Meta AI is not private in the way a chat with a friend is. It goes to Meta to be processed, and Meta says it may use interactions with its AI to improve its models. The sensible rule is the one you would apply to any online assistant: do not paste in anything you would not want a company to hold, and never a customer’s personal details. WhatsApp also offers a per-chat setting called Advanced Chat Privacy. When it is on in a chat, participants cannot use that chat’s messages for AI features, including mentioning Meta AI, alongside other protections such as blocking chat export. For a group that handles anything sensitive, turn it on. How to hide or mute Meta AI You cannot uninstall Meta AI. It is part of the app. What you can do is make it invisible and quiet, and nothing forces you to use it. 1 Hide the button Recent versions include a switch under Settings, then Chats, to show or hide the Meta AI button. If your version has it, turn it off and the ring disappears from the chat list. 2 Archive or delete the Meta AI chat Long-press the Meta AI conversation and archive it, or delete it. It does not come back unless you start it again. 3 Mute it Open the Meta AI chat, tap its name, choose Mute and then Always, so it can never notify you. 4 Turn on Advanced Chat Privacy where it matters In any chat or group, open the chat info and enable Advanced Chat Privacy to stop anyone invoking AI on that conversation’s messages. 5 Simply do not mention it Meta AI never joins a conversation on its own. If nobody types @Meta AI, it is not there. Why Meta AI is not your business chatbot Business owners see an AI inside WhatsApp and reasonably hope it will answer their customers. It will not, for three reasons. It knows nothing about your business. Meta AI answers from gene

## https://getspun.it/guides/whatsapp-ads/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Ads WhatsApp Guide WhatsApp ads: Status ads, promoted channels, click-to-WhatsApp, and the part that decides whether they pay off Last verified September 2026 For most of its life WhatsApp had no advertising at all, and its founders were famous for refusing it. That ended in June 2025, when Meta announced ads inside WhatsApp itself. They are now rolling out around the world, and "are there ads in WhatsApp now?" has two answers depending on whether you are a user or a business. For users: yes, but only in one tab, and not in your chats. For businesses: WhatsApp is now both a place to advertise and, as it has been for years, the place an ad on Facebook or Instagram can send people. This guide covers both, and then the step every ad guide leaves out: what happens in the minutes after someone taps the ad, using Spun, a shared WhatsApp inbox on your own WhatsApp number, as the example. In this guide Where ads appear in WhatsApp, and where they do not What data WhatsApp ads use Click-to-WhatsApp ads: the format most businesses actually use After the click: where ad money is won or lost How Spun handles the conversations an ad brings in Where ads appear in WhatsApp, and where they do not Every ad placement Meta announced lives in the Updates tab, the tab that holds Status and Channels. Your chat list, your personal conversations, your groups and your calls have no ads, and Meta has said they will not. If you never open the Updates tab, you will not see an ad in WhatsApp. Ads in Status. A sponsored status appears between the statuses of people you follow. It is labelled, you swipe past it like any other, and it can carry a button that opens a chat with the business. Promoted channels. A channel admin can pay for their channel to be more visible when people browse the channel directory. Channel subscriptions. A channel can offer exclusive updates to followers who pay a monthly fee. The rollout was gradual: select markets first, then most of the world through late 2025 and early 2026, with some European countries later because of regulatory review. If you do not see ads yet, your country may simply not have them. What data WhatsApp ads use Meta was specific about this, and it is worth quoting closely because it is the first thing customers ask. Ads in the Updates tab are targeted using limited information: your country or city, your language, the channels you follow, and how you interact with the ads you see. If you have chosen to add WhatsApp to Meta’s Accounts Center, your ad preferences and information from your other Meta accounts are used as well. If you have not, they are not. Equally specific were the things that are not used. Your personal messages, calls and the groups you are in are not used to decide which ads you see, and those messages, calls and statuses remain end-to-end encrypted so that nobody, Meta included, can see them. And in Meta’s words: "We will never sell or share your phone number to advertisers." Click-to-WhatsApp ads: the format most businesses actually use Status ads are new. The workhorse is older: a click-to-WhatsApp ad is an ordinary Facebook or Instagram ad whose button opens a WhatsApp chat with your business instead of a website. You build it in Meta Ads Manager, choose WhatsApp as the destination, connect your business number, and optionally set a pre-filled message so the customer’s first message tells you which ad they came from. The appeal is that the customer does not fill in a form and wait for an email. They are in a conversation with you within two seconds, on an app they already have open forty times a day. The cost is that the conversation is now your landing page, and unlike a web page, it needs someone to answer it. 1 Use a number your team can actually answer An ad that opens a chat on the owner’s personal phone produces leads nobody sees until the evening. 2 Pre-fill

## https://getspun.it/guides/whatsapp-business-api-pricing-india/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp API Pricing in India WhatsApp Guide WhatsApp Business API pricing in India: what you pay in rupees, and when to work without the Business API Last verified September 2026 In India the WhatsApp Business API is billed per template message by Meta, plus a platform's monthly plan fee, with 18% GST on both, and the per-message charge is usually the biggest line. A team that mostly replies to customers can often skip the API: Spun is a shared WhatsApp inbox on your own WhatsApp number, linked by QR code like WhatsApp Web, so it needs no Business API and charges no per-message fees. An Indian business that asks "what does the WhatsApp API cost?" usually gets a plan price from a vendor: ₹999, ₹1,500, ₹2,999 a month. That number is real, but it is rarely the biggest line on the invoice. The biggest line is usually the per-message charge, and every rupee of both is billed with GST on top. This guide works through the bill in rupees, using Meta's India rate card effective July 1, 2026 and the prices four Indian platforms published on 25 September 2026. Rates change every quarter, so treat every figure as a dated snapshot and verify current pricing before you commit. In this guide Meta's India rates, per message The category decides the bill, not the length What Indian platforms charge on top Add 18% GST A worked example: a Diwali month in rupees TRAI, DPDP and Meta's rules: what changes the advice When an Indian business does not need the API Meta's India rates, per message Meta charges for each template message a business sends to an Indian number, and the price depends on the category of the template. Replies inside a conversation the customer started (the 24-hour service window) are free. Everything else is a template, and templates are where the money goes. Meta publishes these rates in rupees for Indian businesses and reviews them at the start of each quarter, so the October card can differ from the July one. Check Meta's own pricing page for the current quarter before you budget. Template category Meta rate to India (July 2026 card) Typical use Marketing ₹0.8631 Offers, festival sales, catalogue shares, restock alerts, re-engagement Utility ₹0.1150 Order confirmations, delivery updates, appointment reminders, payment receipts Authentication ₹0.1150 One-time passwords and login codes Service Free Your replies within 24 hours of the customer's last message Meta's INR rate card effective July 1, 2026, read on 25 September 2026. Meta reprices at quarter starts; verify current pricing on developers.facebook.com. From 1 October 2026 Meta gives each number 1,000 free service messages a month, then charges for service messages beyond that. A support-heavy team that has always treated replies as free should check how its platform passes this on. The category decides the bill, not the length A marketing template costs about seven and a half times a utility template (₹0.8631 against ₹0.1150). Meta decides the category when it approves the template, and a message that mixes an order update with "also check out our Diwali collection" is a marketing message. For Indian businesses this matters most in three places: order and COD confirmation messages that grow a promotional line, appointment reminders that add an offer, and fee or EMI reminders that include a new course or product. Keep transactional templates purely transactional and they stay in the cheaper category. What Indian platforms charge on top You cannot send API messages without software, so every business also pays a platform. Indian platforms price in three different ways: per seat (the plan covers a set number of users), per plan with unlimited agents, and with a markup on each message above Meta's rate. Most use two of the three. Platform Plan price (monthly, before GST) Marketing message to India WATI Growth ₹2,99

## https://getspun.it/guides/whatsapp-bulk-message-sender-india/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Bulk Message Senders in India WhatsApp Guide Bulk WhatsApp message senders in India: what is allowed, and what it costs Last verified September 2026 In India, bulk WhatsApp messaging is allowed through broadcast lists, which reach only people who saved your number, and through the official WhatsApp Business API with opted-in customers, while unofficial sender software breaks WhatsApp's Terms of Service and gets numbers banned. For a team that mainly talks to its own customers, Spun is a shared WhatsApp inbox that sends paced campaigns on your own WhatsApp number, with no Business API and no per-message fees. Search for a WhatsApp bulk message sender in India and you will find desktop software, Chrome extensions and "unlimited" packages sold for a few thousand rupees, next to API platforms that charge per message. They are not the same product with different prices. One is inside WhatsApp's rules and one is not, and the difference usually shows up as a banned number in the week before Diwali. This guide sorts the options Indian businesses actually use, explains which rules apply (and which, like TRAI's DLT, do not), and costs a festival campaign in rupees for each. In this guide The four ways Indian businesses send in bulk Which Indian and Meta rules apply One Diwali campaign, four ways, in rupees Which option fits which business How Spun sends a campaign, and its limits The four ways Indian businesses send in bulk Broadcast lists in the WhatsApp Business app. Free, up to 256 people per list, sent from the phone. A message only reaches people who have saved your number, which makes it safe and slow: a shop with 3,000 customers needs a dozen lists and still misses everyone who never saved the number. Unofficial bulk sender software. Desktop programs and browser extensions that drive WhatsApp or WhatsApp Web automatically, often sold with "anti-ban" claims and number lists. They break WhatsApp's Terms of Service, which forbid bulk and automated messaging outside the Business Platform, and WhatsApp bans the numbers they send from. No setting in the software changes that. The WhatsApp Business API, through a platform. The official lane for volume: a verified business number, Meta-approved templates, opt-in customers, and a charge for every template message. Indian platforms such as WATI, Interakt, AiSensy and Gallabox sell it with an inbox and campaign tools. A linked-device team tool such as Spun. It connects to your existing number the way WhatsApp Web does and sends at a paced, human rate to people who know you. It is not the API and not a blaster: it suits a business with a few hundred to a few thousand customers who already talk to it. If a seller promises "unlimited messages with no ban" from a normal number, the number is the thing at risk, not the software. WhatsApp bans the account, and a banned number takes its chat history and saved customer trust with it. Related: How to send bulk WhatsApp messages without getting banned · WhatsApp broadcast limits explained Which Indian and Meta rules apply Businesses moving from bulk SMS often assume WhatsApp works the same way. It does not, and the differences change what you should do. TRAI's DLT is for SMS and calls, not WhatsApp. Under the TCCCPR rules (amended again in 2025) promotional SMS needs a registered header and DLT template. WhatsApp messages do not pass through DLT, so there is nothing to register there. That is not a loophole: WhatsApp has its own, stricter rules. Meta requires opt-in. The WhatsApp Business Policy allows messages only to people who gave you their number and agreed to receive WhatsApp messages from you. An SMS database or a bought list does not count. Meta caps marketing messages per person. Customers who already receive many marketing templates from businesses may not get yours, so a 10,000-number API campaign can 

## https://getspun.it/guides/whatsapp-customer-support-team/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Customer Support for a Small Team WhatsApp Guide WhatsApp customer support for a small team: a working playbook for a shared WhatsApp inbox Last verified September 2026 A small team runs WhatsApp customer support best from one number in a shared WhatsApp inbox, with clear roles, a simple rule for who answers what, response-time targets and after-hours replies. Spun connects on your own WhatsApp number as a linked device, so every teammate signs in separately, with no Business API and no per-message fees. Most small businesses do not decide to offer WhatsApp support. Customers simply start messaging the number on the website, and one day there are too many chats for the person holding the phone. The usual fixes, passing the phone around or opening WhatsApp Web on three laptops, keep the chats flowing but lose track of who answered what. This guide is the operating side: how a team of two to ten people runs support from one WhatsApp number without the Business API. It covers roles, a simple rule for who answers what, response-time targets, after-hours replies, handovers between shifts and what to do when a teammate leaves, and ends with a checklist you can copy. In this guide First decision: do you need the Business API? Keep one number, and make it easy to reach Roles: give each person only what the job needs Who answers what: one simple rule Response-time rules the team can actually keep After-hours auto replies that do not annoy Handovers between shifts, with summaries When a teammate leaves The small-team WhatsApp support checklist First decision: do you need the Business API? For support, usually not. The WhatsApp Business API is built for messages you start at scale: order updates to thousands of customers, one-time codes, template campaigns. It needs an approved business, often a new or migrated number, and Meta charges for the template messages you send. Support is the other way round. Customers write first, the number is the one they already know, and every conversation is a reply. A team inbox that connects to that number as a linked device, the way WhatsApp Web does, keeps the number and its history and adds the team layer: logins, roles, notes and targets. Stay on your current number with a team inbox if customers write to you, your volume is hundreds of chats a day or fewer, and most replies are written by a person. Look at the API if you mainly send first (reminders, confirmations, alerts), need thousands of messages a day, or want a verified green-badge sender. Related: WhatsApp Business API pricing, explained · WhatsApp for teams: one number, your whole team Keep one number, and make it easy to reach Customers remember one number. Splitting support across staff phones means history scattered over personal devices, and customers who message whoever answered last time, even after that person has left. Keep support on the business number and put the team behind it. In Spun the phone that owns the number scans a QR code once. Spun then uses one of the four linked-device slots WhatsApp allows, and every teammate signs in with their own login, in a browser or on their own phone. Nothing changes for the customer. Then publish the number everywhere a customer might look: a click-to-chat link on the contact page and in the email signature, and a QR code on the counter, packaging and invoices. Pre-fill the first message ("Hi, I have a question about my order") so the chat opens with context. Related: Free WhatsApp link generator · Free WhatsApp QR code generator · WhatsApp Business on multiple devices, phones and users Roles: give each person only what the job needs A support team rarely needs everyone to have everything. Spun has four roles, enforced on the server, and individual permissions can be switched per person. Viewer, Team Member and Manager work inside the saved filters you share with them;

## https://getspun.it/guides/share-whatsapp-business-account-with-team/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Share a WhatsApp Business Account With Your Team WhatsApp Guide How to share a WhatsApp Business account with your team safely, and run WhatsApp Business with multiple users Last verified September 2026 To share one WhatsApp Business account with a team, use linked devices (up to four screens acting as one user), WhatsApp's own multi-agent option where it is offered, or a shared WhatsApp inbox that gives each teammate their own login, role and scope. Never hand over the phone or the six-digit verification code: the code moves your account to whichever phone enters it and logs the current one out. There is no "add user" button in the WhatsApp Business app. So teams improvise: the phone sits on the front desk, WhatsApp Web stays open on a shared computer, or the owner forwards the six-digit code to whoever needs to log in. Each works for a week and then causes a problem that is hard to undo. This guide sets out the ways to share one WhatsApp Business account that hold up, what each person can and cannot do in each, and what your customers see on their side. In this guide The three ways that work Why sharing the phone, the login or the code backfires WhatsApp's own multi-agent option Sharing through a shared inbox, step by step Permissions: what each role can do What the customer sees Taking access back More than one number, and what it costs The three ways that work Linked devices are covered step by step in our multiple-devices guide, so this page does not repeat them. The rest of it is about the two routes that give people separate access, and the shortcuts to avoid. Way to share What the team gets Linked devices (free, built in) Up to four extra screens on the number. Everyone on them is the same user and sees every chat. WhatsApp's own multi-agent option (paid, where offered) Through the Meta Verified subscription for business, WhatsApp adds more devices and lets you assign chats to agents, inside the Business app. A shared inbox on your number The number connects once as a linked device; each teammate gets their own login, role and scope behind it. A fourth route, the WhatsApp Business API, is multi-user by design but usually means a dedicated number, approved templates and per-message fees. Related: WhatsApp Business on multiple devices, phones and users Why sharing the phone, the login or the code backfires A WhatsApp account has no password to share. Whoever holds the phone, or a linked session, simply is the business. That is why the common shortcuts fail in the same few ways: Forwarding the six-digit verification code. The code registers the number on a new phone, which logs the old one out. Anyone who has it can move your business account to their device. WhatsApp will never ask you to share it, and neither should a colleague. Turn on two-step verification so a code alone is not enough. Passing the phone around. Only one person can work at a time, the phone leaves the building with whoever took it home, and personal notifications and business chats mix on one screen. WhatsApp Web open on a shared computer. Anyone who sits down has the whole account: every customer, every chat, the full history. The session stays signed in until someone logs it out from the phone. Scanning the business QR on a staff member's own laptop. The access leaves with that laptop. When the person leaves, the session keeps working until the owner notices and removes it under Linked devices. The common thread: none of these records who did what, and none can be limited to part of the inbox. When a customer complains about a reply, nobody can say who sent it. Related: The WhatsApp verification code, explained · WhatsApp Web for business: login, limits and security WhatsApp's own multi-agent option WhatsApp offers a paid Meta Verified subscription for businesses. Where it is available, WhatsApp says it lets a b

## https://getspun.it/guides/whatsapp-for-teams-india/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp for Teams in India WhatsApp Guide WhatsApp for teams in India: one business number, many hands, one shared WhatsApp inbox Last verified September 2026 An Indian business can run one WhatsApp number as a team by connecting it to a shared WhatsApp inbox, so each person gets their own login, role and scope while customers keep writing to the same number. Spun does this on your own WhatsApp number through WhatsApp's linked-device (QR) mechanism, with no Business API, no per-message fees and unlimited team members. In India the business WhatsApp number is often the business. It is painted on the shop board, printed on the bill and passed between relatives, so the phone that owns it ends up on the counter with three people taking turns. Customers write in Hindi, Tamil, Marathi or English, sometimes all in one chat, and in the weeks before Diwali the messages arrive faster than anyone can scroll. This guide is about running that number as a team in an Indian business: replying in the customer's language, handling festival broadcasts and the replies they bring, keeping the catalogue useful, bringing in festive staff safely, and what it costs in rupees. For how a team inbox works in general, see the WhatsApp for teams overview. In this guide What is different about Indian teams on WhatsApp Replying in the customer's language Festival broadcasts, and the replies they bring The catalogue: keep it on the phone, use it from the team Roles for an Indian family business or shop What it costs in rupees Indian rules that touch a WhatsApp team What is different about Indian teams on WhatsApp One number, known everywhere. Customers will not switch to a new "support number", so the team has to work the one they already have. Many languages in one inbox. A Bengaluru store may get Kannada, Hindi, Tamil and English on the same morning, and staff rarely read all of them. Sharp seasonal peaks. Diwali, Durga Puja, Onam, Pongal, Eid and the wedding season bring broadcast campaigns out and replies flooding back. Temporary staff. Extra hands join for the season and leave after it, and each needs access on day one and none the day after. Per-seat pricing hurts. Many API platforms cap users by plan or charge per extra agent, which is exactly the cost a growing family business wants to avoid. Related: WhatsApp for teams: one number, your whole team Replying in the customer's language Most Indian teams handle this by passing the chat to whoever speaks the language. That breaks the moment that person is off. In Spun each chat can carry its own language settings: incoming messages can be translated into the language the agent reads ("Translate messages to"), and the agent's reply can be translated into the customer's language before it goes out ("Translate my message to"). A single message can also be translated from its menu. The languages include Hindi, Bengali, Telugu, Marathi, Tamil, Gujarati, Kannada, Malayalam, Punjabi, Odia and Urdu. Voice notes matter even more in India than text. Spun transcribes voice notes, including Hindi and other Indian languages, so an agent can read what a customer said without playing a two-minute recording at the counter. 1 Turn on translation for the chat Example: a customer in Coimbatore writes in Tamil. Arjun, who reads English, opens the chat's language settings (the globe icon in the chat header), sets incoming messages to translate into English and his replies into Tamil, and answers in his own words. 2 Check numbers and names before sending Machine translation handles "your order is ready" well. Prices, dates, addresses and product names deserve a second look in any language. 3 Keep saved replies in your top languages Write the ten most common answers (timings, delivery charges, return policy) in English and in the two or three languages your customers use most. S

## https://getspun.it/guides/analyze-whatsapp-group-chats/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Analyze WhatsApp Group Chats WhatsApp Guide How to analyze WhatsApp group chats (and get one daily report) Last verified October 2026 When your business runs through WhatsApp groups, the work is spread across dozens or hundreds of them at once: partner groups, supplier groups, internal operations groups. Each one is easy to read. All of them together are impossible to read, and that is where requests slip, decisions get lost and nobody can say who handled what. This guide shows how to analyze those groups as one body of work: what you need before you start, how to set it up in a few minutes, the questions that give useful answers, a report template you can copy, and how to read the answer without over-trusting it. The examples use Spun, a shared WhatsApp inbox that connects on your own WhatsApp number and reads the groups that number is in. In this guide Why group chats are hard to analyze by hand What you need before you start Step by step in Spun The questions that work Reading the answer Turning it into a routine Voice notes Privacy What it costs in AI tokens Why group chats are hard to analyze by hand WhatsApp has no reporting for groups. You can scroll, search one group at a time and export a single chat to a text file, but nothing tells you what happened across all of them. Three things go wrong first: Requests slip through. A price request posted at 11:40 in one of, say, 300 groups either gets an answer or it does not, and nobody can tell which without opening every group. "Who handled this?" has no answer. Your team replies from personal numbers inside the group. The group name tells you the partner, not the employee, so a manager cannot see who covered which groups or what was left open. The daily picture takes hours. Someone reads 40 groups before the morning meeting, writes notes by hand and still misses the instruction given at 23:10 and the "done" that should have followed it hundreds of messages later. Related: Free WhatsApp chat analyzer: numbers for one exported chat, in your browser What you need before you start Three things, and none of them is a new WhatsApp setup: A WhatsApp number that is already in the groups. Analysis reads the groups that number belongs to, and nothing else. If the manager’s number or a shared office number is in every partner group, that is the one to connect. Your staff list: names and phone numbers of the people whose replies you want to tell apart from partners and customers. A spreadsheet column or a pasted list is enough. A question. "What needs my attention today?" is a fine start. The section on questions below has nine that work well, plus a full report template. Group history depends on what WhatsApp hands over when the number is connected, plus everything that arrives afterwards. A report about last month is only as complete as the messages your account holds for last month. Step by step in Spun Spun connects to your existing WhatsApp number the way WhatsApp Web does, and its AI assistant, Weave, answers questions over the messages in your account, groups included. The setup takes one sitting: 1 Connect the number that is in the groups Scan one QR code from your phone, like linking WhatsApp Web. Your groups and their messages start arriving in Spun. Nothing is posted in any group. 2 Save your staff as contacts, once A manager on your account pastes the staff names and numbers into Weave and asks it to save them. Weave offers a button such as "Save 12 employees as contacts" and a label, for example "Booking desk". From then on, every report can tell your team’s messages from everyone else’s. 3 Set the time range Next to the Weave message box, pick the window: the last 24 hours, 3 days, a week, a month, everything, or a custom range. Start with 24 hours; it is the fastest to read and the easiest to check. 4 Ask Type the question in plain language. Weave reads the 

## https://getspun.it/guides/whatsapp-for-hotels-complete-guide/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp for Hotels WhatsApp Guide WhatsApp for hotels: the complete guide Last verified October 2026 Spun lets every receptionist answer your hotel's existing WhatsApp number from one shared inbox, each with their own login, so day and night shifts see the same guest chats. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. This guide covers the rest: which kind of WhatsApp suits a hotel, how to set the front desk up, what to send at each stage of a stay, who answers at night, how to handle other languages, and how to send offers without putting your number at risk. Most of it applies whatever tool you use. In this guide Why guests write to hotels on WhatsApp Business app, Business API or your own number with a team tool Setting up the front desk What to send at each stage of a stay Who answers at night Guests who write in other languages Let AI read while people send Offers to past guests without putting your number at risk What Spun does not do Why guests write to hotels on WhatsApp Guests already have WhatsApp open. Before they arrive they ask about parking, early check-in and the airport. During the stay they send a photo of a broken lamp or a voice note asking for more towels. After they leave they ask about something they forgot in the room. That makes WhatsApp the hotel channel that is hardest to share. Email has a shared mailbox and the phone has a switchboard, but WhatsApp usually lives on one handset at the front desk. The questions are easy; the trouble is that the night shift cannot see what the morning shift promised, and a message in German waits until someone can read it. Business app, Business API or your own number with a team tool There are three ways a hotel can run WhatsApp. Pick by how many people answer and whether your messages are driven by a booking system. Option Suits Watch out for WhatsApp Business app on the front-desk phone One person answering at one desk Several shifts share one handset, and there is no record of who said what WhatsApp Business API through a provider Large hotels sending messages driven by a PMS Needs approval, moves the number onto the API, needs Meta-approved message formats outside the 24-hour window, charges per message and cannot join groups Your own number with a team tool such as Spun Small and mid-sized hotels with a team on one number Connects as a linked device through a connection provider, not the Business API, so normal WhatsApp limits apply The 24-hour customer-service window is a Business API rule. It does not apply to a normal WhatsApp number. If you run a hotel with hundreds of rooms and need messages sent by your PMS, a hospitality messaging tool built on the Business API will suit you better. Spun is built for the front desk that already runs on one WhatsApp number. Related: WhatsApp Business API or your own number? Setting up the front desk 1 Connect the number guests already have Scan a QR code with the hotel phone and Spun becomes a linked device on that number, with its existing chats and groups. The phone keeps working alongside it, and messages sent from it appear in Spun too. 2 Give each receptionist a login Day shift, night shift and the manager share one inbox on the same number. Team members are free, with no per-seat fees. To give someone less, share only the chats in a saved filter or pipeline stage. 3 Save your standard answers Write Wi-Fi details, parking, breakfast times and check-in steps once as quick replies. Anyone inserts one by typing "/" in the empty message box. They are your own saved texts, not Business API templates, so there is nothing to submit for approval. 4 Label chats by stay stage Create labels such as Enquiry, Booked, In-house and Checked-out, or let AI auto-labelling suggest one. A saved filter then shows, for example, everyone in

## https://getspun.it/guides/whatsapp-etiquette-for-hotel-guests/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Etiquette for Hotel Guests WhatsApp Guide WhatsApp etiquette for hotels: how to write to guests Last verified October 2026 Good WhatsApp etiquette for a hotel comes down to four habits: answer fast or say when you will, write the way a good receptionist talks, keep personal details out of the chat, and message guests only about their stay unless they asked for more. Guests forgive a short answer; they remember being ignored, or being sent offers they never wanted. This guide turns those habits into rules a front desk can agree on, with example wording. Most of it holds whatever tool you use, from the WhatsApp Business app on one phone to a shared inbox such as Spun. Spun is a shared inbox for a hotel's existing WhatsApp number: every receptionist answers from their own login, on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. In this guide Reply times: fast, or say when Say who is writing Tone: warm, short and plain Late hours: answer them, do not wake them Answer in the guest's language Voice notes, photos and calls Privacy: what should not go in the chat Offers and marketing: only to guests who agreed Complaints and mistakes Closing the conversation What Spun does not do Reply times: fast, or say when On WhatsApp a guest can see that the message was delivered, and often that it was read. A read message with no answer feels worse than an unread one. If you cannot answer properly now, send a short holding reply that says when you will. Agree on a target the whole desk works to, for example a first reply within ten minutes while the desk is open. Write it down and check it now and then. Spun can badge chats that are close to or past a reply target you set, and alert the right person. Holding reply Copy Thank you for your message. I am checking this with our team and will get back to you by {time}. Say who is writing A guest who wrote yesterday and gets an answer today from a different person needs to know who that is. Open the first reply of a shift with your name and role. It also stops two receptionists from answering the same question twice. If several people answer one number, agree that whoever replies first in a chat takes it to the end of the shift, or hands it over in a note. In Spun, the team sees a "Sent by" line with the receptionist's name on each reply sent from the shared inbox, so colleagues know who is handling a chat; replies typed on the hotel phone carry no name. The guest sees neither, which is why the signature in the message matters. First reply of a shift Copy Good morning, this is {your_name} from reception. I can help with that. Tone: warm, short and plain Write the way your best receptionist speaks at the desk. Use the guest's name, one greeting, and then the answer. Keep paragraphs to two or three lines; long blocks of text are hard to read on a phone. Match the guest's level of formality. If they write "hi, what time is breakfast", a short friendly answer fits. If they write a formal paragraph, answer in kind. Avoid internal words such as room codes, rate names or system statuses unless the guest used them first. One emoji is fine if the guest uses them. None is always safe. Avoid capitals for emphasis; they read as shouting. Put times, dates and amounts in a form nobody can misread, such as 15:00 on 12 March. End with what happens next, so the guest knows whether they need to reply. Late hours: answer them, do not wake them Guests write at any hour, especially when they travel. Answer a late message from a guest who is on the way. Do not start a conversation late at night or very early in the morning: reminders, review requests and offers can wait for the morning. If nobody is at the desk overnight, say so with an automatic reply that gives the guest what they need: how to get in, an 

## https://getspun.it/guides/hotel-whatsapp-message-templates/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Hotel WhatsApp Message Templates WhatsApp Guide 20 hotel WhatsApp message templates to copy Last verified October 2026 These are 20 WhatsApp messages a hotel front desk sends again and again, from the first enquiry to the review request, each in English, Spanish and Arabic. Copy one, replace the words in {braces}, and send it from your normal WhatsApp number; there is nothing to submit to WhatsApp for approval. Spun puts your whole front desk on the hotel's existing WhatsApp number in one shared inbox, where anyone inserts these texts as quick replies by typing "/". It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. They are ordinary messages, not WhatsApp Business API templates, so they work in the WhatsApp Business app, on the front-desk phone or in a shared inbox such as Spun. They follow the order of a stay: before arrival, arrival day, the stay itself, check-out and after the stay. In this guide How to use these texts Save them once, send them in seconds Sending at the right moment 1. Reply to a booking enquiry 2. Booking confirmation 3. Deposit reminder 4. Cancellation confirmation 5. Before you arrive 6. Asking for the arrival time 7. Directions and parking 8. Check-in instructions 9. Reply to an early check-in request 10. Reply to a late arrival 11. Out-of-hours reply 12. Welcome after check-in 13. Reply to a problem in the room 14. Table booking confirmation 15. Local recommendations 16. Check-out reminder 17. Reply to a late check-out request 18. Thank-you and review request 19. Lost property found 20. Returning-guest offer Writing your own What Spun does not do How to use these texts Replace every word in {braces} before you send, for example {check_in_time} with 15:00. Read the message once more after replacing; a forgotten brace looks careless. Use the guest's name where the text has {name}. In Spun you can write {{first_name}} instead, and Spun fills it in from the contact when you insert the text. Keep each text in one language. Pick the version that matches the language the guest wrote in. Adjust the wording to your hotel. A guesthouse and a resort should not sound the same, and the guest should feel a person wrote it. Emojis in the lists help a guest find the address or the Wi-Fi password at a glance. Remove them if they do not suit your hotel. Save them once, send them in seconds Typing the same check-in steps twenty times a week is where most front-desk time goes. Save each text once and insert it when needed. In Spun these become quick replies: your own saved texts, which anyone on the team inserts by typing "/" in the empty message box. Give each language its own title, such as "Check-in EN" and "Check-in ES", to keep separate sets per language or per property. When a hotel sets Spun up, the setup wizard prepares a travel starter pack of six quick replies in English, Spanish and Arabic; texts 3, 5, 8, 16 and 18 below come from that pack. Quick replies are not WhatsApp Business API message templates. They are messages you send yourself from your own number, so nothing needs approval from WhatsApp. Sending at the right moment Timing matters as much as wording. A check-in message at 23:00 the night before is a nuisance; at 18:00 it is helpful. Write the message when you have the details, and schedule it for the right hour. In Spun you schedule a message from the guest's chat with the clock icon next to the send button. Each schedule is one message, set by hand from that chat: it is not a bulk drip, and Spun does not read arrival dates from your booking system. With Human Cadence on, a scheduled message may leave a few minutes late, never early. Related: Automated check-in messages · Booking confirmations and reminders 1. Reply to a booking enquiry When a guest asks about dates and rooms. Send your own boo

## https://getspun.it/guides/travel-agency-whatsapp-templates/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Travel Agency WhatsApp Templates WhatsApp Guide 15 travel agency WhatsApp templates to copy Last verified October 2026 These are 15 WhatsApp messages a travel agency sends on every trip, from the first enquiry to the welcome-back note, each in English, Spanish and Arabic. Copy one, replace the words in {braces}, and send it from your agency's normal WhatsApp number; nothing needs approval from WhatsApp. Spun puts every agent on your agency's existing WhatsApp number in one shared inbox, where anyone inserts these texts as quick replies by typing "/". It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. They are ordinary messages, not WhatsApp Business API templates, so they work in the WhatsApp Business app, on an agent's phone or in a shared inbox such as Spun. They follow the order of a booking: enquiry and quote, booking and payment, before departure, during the trip and after it. In this guide How to use these texts Save them once, insert them in seconds Chasing deposits and balances Sending at the right moment 1. Reply to a new enquiry 2. Sending a quote 3. Following up on a quote 4. Booking confirmation 5. Deposit reminder 6. Balance reminder 7. Documents checklist 8. Before you travel 9. Itinerary and meeting point 10. Schedule change 11. Checking in during the trip 12. Cancellation or change confirmation 13. Group trip information 14. Welcome back and review request 15. Offer to past travellers Writing your own What Spun does not do How to use these texts Replace every word in {braces} before you send, for example {departure_date} with 14 May. Read the message once more after replacing it. Use the traveller's name where the text has {name}. In Spun you can write {{first_name}} instead, and Spun fills it in from the contact when you insert the text. Keep each message in the language the traveller wrote in. A mixed-language message reads like a mistake. Put prices, terms and refund rules in writing in the chat, and keep the full proposal in a PDF or link. The chat is where the client will look for them later. Write dates so nobody can misread them: 14 May, not 05/14 or 14/05, for travellers from different countries. Save them once, insert them in seconds An agency answers the same five questions on every booking: what is included, when the deposit is due, which documents to bring, where to meet, and who to call. Save each answer once and insert it when the question comes. In Spun these become quick replies: your own saved texts, which any agent inserts by typing "/" in the empty message box. Give each language or each trip its own title, such as "Documents EN" and "Documents AR", to keep separate sets. When an agency sets Spun up, the setup wizard prepares a travel starter pack of six quick replies in English, Spanish and Arabic; texts 5, 6, 7, 8, 9 and 14 below come from that pack. Quick replies are not WhatsApp Business API message templates. They are messages your agents send themselves from your own number, so nothing needs approval from WhatsApp. Chasing deposits and balances Money messages are the ones agents put off. A polite reminder at the right time, with the amount and the due date, is usually all a client needs. In Spun, the Payment Reminders extension sends a reminder in the client's chat on a schedule, with the amount due, and keeps repeating until you mark it paid. Spun does not take the payment itself: the client pays through your own link or bank transfer, and you mark it as paid. Related: Payment reminders for travel bookings Sending at the right moment A documents checklist sent two days before departure is too late to renew a passport. Plan the timing of each message when the booking is made, and schedule it. In Spun you schedule a message from the traveller's chat with the clock icon

## https://getspun.it/guides/manage-whatsapp-groups-tour-operator/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides Manage WhatsApp Groups for Tour Operators WhatsApp Guide How tour operators manage WhatsApp groups Last verified October 2026 Spun shows every WhatsApp group your operations number is in next to your direct chats, with AI recaps, voice notes as text and reports on how your team answers in each group. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. This guide covers the rest: why tour operations end up in so many groups, how to follow them without reading every message, how to see who on your team is answering, and where the limits are. In this guide Why tour operations live in WhatsApp groups Put every group in one list Stay on top of groups without reading every message Voice notes and other languages See how your team answers in groups How one agency runs more than 2,000 groups Ask ChatGPT or Claude about your groups Posting in groups The limits to know What Spun does not do Why tour operations live in WhatsApp groups A tour operator or DMC rarely works in one-to-one chats alone. There is a group with each transport company, one per hotel partner, one per departure with the guide and the driver, one with sub-agents who sell your tours, and often one per traveller party. Each group is small, but together they are where pick-up times change, rooms get swapped and problems first appear. The trouble is volume and scatter. A coordinator who is in 60 groups cannot read every message, and the one that matters, a driver saying the coach is late, sits between photos and thank-you notes. When the coordinator goes home, the groups stay on their phone, and nobody else on the team knows what was agreed. The Business API cannot help here, because API-based tools cannot join the groups your number is already in. A normal WhatsApp number can, so the tool you use has to work with that number. Put every group in one list Start by connecting the number that is already in your groups. Spun links it as a device through a connection provider, the same way WhatsApp Web works, so the phone keeps working and every group the number belongs to appears in Groups & Channels. From there the list behaves like a workspace rather than a phone screen. Search groups by name, filter them by label, open a group to manage participants or invite links, and export its member list as a CSV file when a supplier asks who is on the coach. Each group also shows its 7- and 30-day activity, its top senders and how its membership has grown. Label groups by type, such as Suppliers, Guides or Departures, so you can filter to one kind at a time. Name departure groups with the date first, so the list sorts in the order you need. Related: WhatsApp groups for tour operations · Spun for tour operators Stay on top of groups without reading every message Reading everything does not scale past a handful of groups. Spun gives you three ways to read less and miss less, and most operators use all three. 1 A morning recap The daily summary arrives at the time you choose, in Spun or on your own WhatsApp number, with short AI recaps of the last 24 hours in up to five groups you pick, plus your alarms and tasks for the day. Pick the groups for the departures running this week. 2 A standing question A chat digest asks the same question across up to 25 chosen chats and groups, such as "which pick-up times changed and which bookings are still unconfirmed". Run it when you need it, or schedule it daily. 3 Alerts for what matters An AI monitor watches selected groups for the signals you describe, such as a cancelled transfer or a complaint, and alerts you straight away or in a digest. Setting one up asks you to confirm you have consent for the groups first. You can also ask Weave, Spun's assistant, a direct question about one group, such as "what did the hotel confirm about the late check-in". It

## https://getspun.it/guides/whatsapp-translation-for-tourism/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Translation for Tourism WhatsApp Guide WhatsApp translation for tourism Last verified October 2026 Spun translates WhatsApp chats both ways on your hotel's or agency's own number, so a receptionist reads a guest's Korean in English and the reply goes out in Korean, with voice notes written out as text. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. This guide covers the rest: which kind of translation suits which moment, how to set a chat up once, how to handle voice notes, where the AI helps and where a person must check the words. Most of the habits apply whatever tool you use. In this guide Why language is the hardest part of guest messaging Three ways to translate a WhatsApp chat Set a chat up once Voice notes in both directions Where AI helps with languages Live calls with guests or partners When a person must check the words Your team's own language What Spun does not do Why language is the hardest part of guest messaging Travel is the one business where your customers arrive from everywhere. A small hotel can host guests from ten countries in a week, a tour operator runs a coach of three nationalities, and an umrah agency coordinates with hotels and drivers in Arabic while its pilgrims write in Urdu, Indonesian or French. Most of those messages are simple: what time is breakfast, where is the driver, can we check in early. The problem is that the person on shift cannot read them, so the guest waits while someone copies the text into a translation app, pastes the answer back and hopes nothing was lost. Voice notes are worse, because there is nothing to copy at all. Three ways to translate a WhatsApp chat Translation inside the inbox works at three levels, and a busy desk uses all of them depending on the guest. Way When it suits What the guest sees Translate one message An occasional message in a language you do not read Your reply, in the language you chose to send Automatic translation for a chat A guest who writes to you in their language for the whole stay Every reply in their language Voice translation A guest who prefers voice notes, or when typing is slow A voice note in their language Translation is per chat, so each guest keeps their own language. Set a chat up once 1 Translate one message first Hover over a message and click its translate icon. The translation appears under it with a line such as "Translated to English from Indonesian", so you can see which language was detected and catch a wrong guess. 2 Open the language settings Click the globe icon in the chat header to open the chat's language and voice settings. 3 Switch on automatic translation In the Messages tab, choose the language you read and the language the guest writes in. From then on every message in that chat is translated in both directions, and each chat keeps its own pair. 4 Read before you send Type in your own language. The translated text is shown for review, and you can edit it or skip the translation for one message. Translations are saved with the chat, so the next receptionist who opens it sees the same text without translating again. Related: Translate guest messages, step by step Voice notes in both directions Guests send voice notes from taxis, airports and beaches. In the Audio tab of the same settings you can switch on automatic transcription and choose the language the text is shown in, so a two-minute voice note in Portuguese becomes a few lines of English. You can also transcribe incoming voice notes for every chat or only the chats you pick. Going the other way, record a voice note in your language and Spun produces it in the guest's language, with a preview before you send. Voice translation is on paid plans. Transcription and voice translation are automatic. Spun marks transcripts that may b

## https://getspun.it/guides/whatsapp-automation-without-business-api/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Automation Without the Business API WhatsApp Guide WhatsApp automation without the Business API Last verified October 2026 Spun automates replies, reminders and follow-ups on a travel business's own WhatsApp number, with a shared inbox for the team on top, and no message formats to submit to Meta. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. This guide covers the rest: what the Business API is and why most agencies and small hotels do not need it to automate, which tasks are worth automating, how to set each one up, and where automation should stop and a person should take over. In this guide Two routes to automating WhatsApp What a travel business can automate Auto replies for common questions Nights, weekends and travellers abroad Confirmations and reminders without message formats Chasing deposits and balances Routing and follow-ups for the team Where automation should stop What Spun does not do Two routes to automating WhatsApp There are two ways software can send and receive WhatsApp messages for a business. The WhatsApp Business API is Meta's route for large senders: you set up a business account with Meta, messages outside a 24-hour window must use formats Meta has approved in advance, and Meta charges per message. Your existing groups do not come along. The other route connects your normal WhatsApp number as a linked device, the same way WhatsApp Web does, through a connection provider. Your phone keeps working, your chats and groups stay, and you reply whenever the conversation needs it. Spun works this way. The 24-hour window is a Business API rule, so it does not apply to a normal number connected to Spun. That freedom comes with a duty: normal WhatsApp behaviour still matters, so automation on your own number should answer people who wrote to you, not chase strangers. Related: The Business API or your own number What a travel business can automate Task How it runs in Spun Who it reaches Answer common questions Auto replies on keywords or AI intent People who wrote to you After-hours answers Business-hours rule or AI chatbot People who wrote to you Booking confirmations Quick reply with the traveller's name The traveller's chat Pre-departure reminders Scheduled message from the chat The traveller's chat Deposits and balances Payment reminder with amount and due date Travellers you add Unanswered chats Alarm rule or first-reply target Your team Stage messages Pipeline card moves Only people who wrote first Every automated action is recorded in the activity feed with its reason. Auto replies for common questions Most agency enquiries repeat: prices for a package, visa requirements, what is included, how to pay. An auto reply rule answers them from your own text. A rule can start on a keyword, on an AI-detected intent such as "asking about prices", on someone's first-ever message, outside business hours or when a chat has a certain label. The reply can be a written message, one of your quick replies, a label for your team or an AI reply. Rules run in the order you set, and each one has guards that keep it polite. A cooldown per contact, so the same person does not get the same answer twice in a row. A daily cap per contact, and a short random delay before sending. Only the newest message is answered when someone sends several at once. An AI reply steps aside as soon as someone on your team answers the chat. An activity log shows which rule fired, for whom and why. Nights, weekends and travellers abroad A traveller abroad writes at 3am. Whoever is on call sees it in the same shared inbox, or an out-of-hours auto reply tells the traveller when the team is back and how to reach the emergency number you name. Set your opening hours and timezone once in the business hours settings, and the 

## https://getspun.it/guides/whatsapp-ban-risk-for-travel-agencies/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Guides WhatsApp Ban Risk for Travel Agencies WhatsApp Guide WhatsApp ban risk for travel agencies Last verified October 2026 Spun gives a travel agency one shared WhatsApp number for the whole team, with per-number pacing, quiet hours, an opt-out line and warnings when sending looks risky, which reduces the risk of a restriction without promising there will be none. It runs on a flat monthly plan with team members free and a free trial, and it needs no Business API approval and no new number. This guide covers the rest: how WhatsApp decides to restrict a number, why travel agencies run into it more than most, the habits that lower the risk, and what to do if your number is restricted anyway. Most of it applies whatever tool you use. In this guide How WhatsApp decides to restrict a number Why travel agencies run into it One number per team, not one per agent The habits that lower the risk How Spun helps you send with less risk Where your number connects from If your number is restricted anyway What Spun does not do How WhatsApp decides to restrict a number WhatsApp does not publish its rules in detail, but its own white paper on fighting abuse says it acts at three stages: "at registration; during messaging; and in response to negative feedback, which we receive in the form of user reports and blocks." The second stage matters most for an agency. The same white paper says that over 75% of the accounts it bans for bulk or automated behaviour did not have any recent user reports. In other words, WhatsApp often acts on how a number sends, before anyone presses Report. Restrictions also come in steps. A number can be limited for a while, temporarily banned, or banned for good, and the earlier steps are a warning to change how you send. Related: WhatsApp banned: the full guide · Why WhatsApp bans numbers Why travel agencies run into it Travel sells in waves. A last-minute deal, a new season or an umrah package goes out to hundreds of people in one afternoon, and that is the moment a number is most exposed. People who manage large numbers of business WhatsApp numbers report the same patterns again and again. Sending a deal to a list copied from elsewhere, so most recipients have never written to the agency. The same text to hundreds of people within minutes, from a number that usually sends a few dozen messages a day. A brand-new number used for its first campaign in its first week. Every agent using their own personal number to send the same offer, so a dozen numbers carry the risk instead of one. Recipients who did not ask for the offer blocking or reporting it, which is the third stage in the white paper. One number per team, not one per agent Spreading sends across many staff phones can look like a way to stay under the radar. In practice it multiplies the problem: each personal number is a separate account with its own history, travellers get offers from numbers they do not recognise, and when one agent leaves, their chats leave with them. The steadier setup is one agency number that travellers know and have saved, answered by the whole team. With a shared inbox each agent has their own login, the team sees every chat, and replies carry the agent's name inside Spun. Travellers who saved your number are less likely to report it. Related: Spun for travel agencies The habits that lower the risk 1 Send offers only to people who agreed Past travellers who said yes to hearing about deals, and people who wrote to you first. Keep everyone who asked to stop on a do-not-send list. 2 Pace every send Spread a campaign over hours rather than minutes, and avoid nights. A traveller who gets your offer at 7pm is less likely to block you than one who gets it at 2am. 3 Make leaving easy Add a line telling people how to stop your offers. A reply of STOP is better for your number than a block. 4 Warm up new numbers Use a new number for n

## https://getspun.it/templates/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Message Templates Message Templates WhatsApp message templates that sound like you wrote them. 21 ready-to-send messages for the situations every business hits: the lead that went quiet, the invoice nobody paid, the complaint at 9am. Copy, replace the {variables}, send. Each template comes in English and Hebrew. 5 templates Follow-Ups Most deals are not lost, they are dropped. The lead asked a question, someone answered, and then nobody wrote again. The… Browse templates 5 templates Reminders A reminder message is cheap. A no-show or an unpaid invoice is not. These templates cover the reminders every service bu… Browse templates 5 templates Customer Service On WhatsApp, service messages are read within minutes, which means a good first response defuses most situations before … Browse templates 3 templates Reviews & Referrals Happy customers rarely leave reviews on their own, not because they will not, but because nobody asked at the right mome… Browse templates 3 templates Broadcasts A broadcast lands in each recipient's chat as a personal message, which is its power and its trap: a message that smells… Browse templates Sending to a whole list? Read how WhatsApp broadcasts actually deliver first, or browse all the WhatsApp guides . {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Are these WhatsApp templates free to use?","acceptedAnswer":{"@type":"Answer","text":"Yes. Copy any template, edit it as much as you like and send it from any WhatsApp account. No signup, no attribution, no catch."}},{"@type":"Question","name":"Do these templates work with regular WhatsApp, or only WhatsApp Business?","acceptedAnswer":{"@type":"Answer","text":"Both. These are ordinary chat messages, so they work in regular WhatsApp, WhatsApp Business, and WhatsApp Web alike. They are not Business API \"message templates\", which are a separate Meta-approved format used by API platforms."}},{"@type":"Question","name":"How do the {variables} work?","acceptedAnswer":{"@type":"Answer","text":"Anything in curly braces, like {name} or {date}, is a placeholder. After copying the template, replace each placeholder with the real detail before sending. Nothing fills them in automatically - that is deliberate, so a half-filled message never reaches a customer."}},{"@type":"Question","name":"Can I send one template to many customers at once?","acceptedAnswer":{"@type":"Answer","text":"Yes, with WhatsApp broadcast lists, but know the delivery rule first: a broadcast only reaches people who saved your number in their contacts, and one list holds up to 256 recipients. Our broadcast guide covers the rules and how to send safely."}},{"@type":"Question","name":"Will sending templates get my number banned?","acceptedAnswer":{"@type":"Answer","text":"Templates themselves are fine - what gets numbers restricted is spammy behavior: messaging people who never agreed to hear from you, sending identical blasts too often, or ignoring people who ask to stop. Personalize the placeholders, message people who know you, and space broadcasts out."}},{"@type":"Question","name":"Which languages are the templates available in?","acceptedAnswer":{"@type":"Answer","text":"Every template currently ships in English and Hebrew - use the language toggle on each template card. More languages are planned."}}]} Frequently asked questions Are these WhatsApp templates free to use? Yes. Copy any template, edit it as much as you like and send it from any WhatsApp account. No signup, no attribution, no catch. Do these templates work with regular WhatsApp, or only WhatsApp Business? Both. These are ordinary chat messages, so they work in regular WhatsApp, WhatsApp Business, and WhatsApp Web alike. They are not Business API "message templates", which are a separate Meta-approved format used by API platforms. How do the {variables} work? Anything i

## https://getspun.it/templates/follow-ups/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Message Templates Follow-Ups Message Templates WhatsApp follow-up message templates Most deals are not lost, they are dropped. The lead asked a question, someone answered, and then nobody wrote again. These templates cover the follow-up moments that actually move deals: the day after an inquiry, the quote that got no reply, and the customer who went quiet. Each template is written to sound like a person, not a campaign. Replace the {variables} with your details, trim anything that does not fit your tone, and send. English and Hebrew versions are included for every template. First follow-up after an inquiry English עברית When to use: A lead asked about your product or service and the conversation stalled for a day or two. Hi {name} , following up on your question about {product} . I did not want it to get lost in your chats. Is it still relevant? If you have any open questions I am happy to answer them here, whatever is easiest for you. {your_name} Variables: {name} {product} {your_name} Copy Quote follow-up English עברית When to use: You sent a price quote and heard nothing back for a few days. Hi {name} , I sent over the quote for {service} on {date} and wanted to check it reached you. If anything in it is unclear, or the price does not fit what you had in mind, tell me, there is usually room to adjust the scope. And if you went another way, no hard feelings, just let me know so I can close the file. {your_name} Variables: {name} {service} {date} {your_name} Copy Lead qualification English עברית When to use: A new lead wrote in and you need the key details before you can quote or schedule. Hi {name} , thanks for reaching out to {company} ! So I can give you an accurate answer about {service} , three quick questions: 1. What exactly do you need done? 2. When would you like it to happen? 3. Is there a budget range you are working with? Answer here whenever convenient and I will take it from there. Variables: {name} {company} {service} Copy After-meeting recap English עברית When to use: Right after a call, viewing or meeting, while the conversation is still fresh. Hi {name} , good talking with you today. Quick recap of what we agreed: - {point_1} - {point_2} - Next step: {next_step} by {date} If I missed or misremembered anything, correct me here. Otherwise I will get moving on my side. {your_name} Variables: {name} {point_1} {point_2} {next_step} {date} {your_name} Copy Win-back for a quiet customer English עברית When to use: A past customer has not ordered or been in touch for a month or more. Hi {name} , it has been a while since we last worked together and I wanted to check in. How did things go with what you got from {company} ? If there is anything you need now, or something we should have done better last time, I would genuinely like to hear it. {your_name} Variables: {name} {company} {your_name} Copy Getting replies, not blocks Follow up once, wait, then follow up again with new information (a price, an answer, an idea), never with "just checking in" twice in a row. Reference the specific thing they asked about. A follow-up that could have been sent to anyone reads as spam. Give a low-effort way out. "If the timing is wrong, tell me and I will stop" gets more honest replies than pressure. Send during business hours. A follow-up at 23:00 feels automated even when it is not. Related guides: Using WhatsApp Web for business · One tick, two ticks: did they see it? Tired of copy-pasting the same message? Spun turns the WhatsApp number you already use into a shared team inbox with scheduled messages, auto-replies and broadcasts, so the follow-up sends itself. Flat pricing, free trial. Start Free Trial See everything Spun does More WhatsApp templates Reminders · Customer Service · Reviews & Referrals · Broadcasts Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extensio

## https://getspun.it/templates/reminders/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Message Templates Reminders Message Templates WhatsApp appointment and payment reminder templates A reminder message is cheap. A no-show or an unpaid invoice is not. These templates cover the reminders every service business sends daily: confirming a booking, the day-before nudge, chasing an invoice without souring the relationship, and the renewal that should not lapse in silence. The payment reminders come in two temperatures, gentle first, firm second. Start gentle. Most late payments are forgetfulness, not refusal, and the tone you open with sets the tone you get back. Appointment confirmation English עברית When to use: Immediately after a customer books, so the details are in writing on both sides. Hi {name} , your appointment is confirmed! {service} Date: {date} Time: {time} Where: {location} If you need to change or cancel, just reply here. See you soon, {company} Variables: {name} {service} {date} {time} {location} {company} Copy Appointment reminder (day before) English עברית When to use: About 24 hours before the appointment. Cuts no-shows more than any other single message. Hi {name} , a reminder about your appointment tomorrow: {service} at {time} , at {location} . If tomorrow no longer works, reply here and we will find a new time, no problem. Otherwise, see you then! Variables: {name} {service} {time} {location} Copy Payment reminder (gentle) English עברית When to use: An invoice just passed its due date. Assume forgetfulness, not refusal. Hi {name} , a small reminder from {company} : invoice {invoice_number} for {amount} is now due. It happens to everyone, things get buried. If you have already paid, ignore this and thank you! If anything about the invoice is unclear, ask me here. {your_name} Variables: {name} {amount} {invoice_number} {company} {your_name} Copy Payment reminder (firm) English עברית When to use: The gentle reminder was ignored and the invoice is meaningfully overdue. Hi {name} , invoice {invoice_number} for {amount} is now {days} days overdue, and I have not heard back since my last message. I would much rather sort this out here than make it formal. Can you let me know today when payment will go out? If there is a problem with the invoice or with timing, tell me and we will work something out by {date} . {your_name} Variables: {name} {invoice_number} {amount} {days} {date} {your_name} Copy Renewal reminder English עברית When to use: A subscription, contract or package is about to expire and you want an active decision, not a lapse. Hi {name} , your {service} is due to renew on {date} . No action needed if you want to continue, it renews automatically. If you want to change the plan or stop, this is the moment: {link} or just reply here and I will handle it. {your_name} Variables: {name} {service} {date} {link} {your_name} Copy Getting replies, not blocks Send appointment reminders about 24 hours ahead, with the date, time and place in the message so nobody has to scroll up. Make rescheduling one reply away. "Reply here and we will find a new time" prevents silent no-shows. For payments, always name the exact amount and invoice number. Vague reminders get vague replies. Escalate tone only after a gentle reminder was ignored, and never in the first message. Related guides: One tick, two ticks: did they see it? · Using WhatsApp Web for business Tired of copy-pasting the same message? Spun turns the WhatsApp number you already use into a shared team inbox with scheduled messages, auto-replies and broadcasts, so the follow-up sends itself. Flat pricing, free trial. Start Free Trial See everything Spun does More WhatsApp templates Follow-Ups · Customer Service · Reviews & Referrals · Broadcasts Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect 

## https://getspun.it/templates/customer-service/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Message Templates Customer Service Message Templates WhatsApp customer service message templates On WhatsApp, service messages are read within minutes, which means a good first response defuses most situations before they grow. These templates cover the hard moments: the angry complaint, the delay that is your fault, the message that arrives at midnight, and the loop-closing check-in most businesses forget. The complaint and apology templates share one rule: acknowledge first, explain second, fix third. Skipping straight to the excuse is what turns a complaint into a review. Complaint response English עברית When to use: A customer writes in upset. Send this fast, before the full solution is ready. Hi {name} , thank you for telling me about this, and I am sorry it happened. You are right to be frustrated. I am looking into it personally right now and will come back to you by {time} today with exactly what went wrong and how we are fixing it. {your_name} Variables: {name} {your_name} {time} Copy Delay apology English עברית When to use: An order or service will be late and the customer does not know yet. Tell them before they ask. Hi {name} , I want to update you before you have to chase me: order {order_number} is running late. The new expected date is {date} . I know you planned around the original date and I am sorry about that. If the new date creates a real problem for you, reply here and we will find a solution together. {your_name} Variables: {name} {order_number} {date} {your_name} Copy After-hours auto-reply English עברית When to use: Set as your automatic reply outside business hours, so nobody messages into silence. Hi! You have reached {company} outside our opening hours. Your message is saved and we answer in the order messages arrive, starting at {time} . If it is urgent, write URGENT and we will do our best to get to it first. Thanks for your patience! Variables: {company} {time} Copy Order status update English עברית When to use: Proactive update when an order ships or its status changes. Prevents the "where is my order" wave. Hi {name} , good news, order {order_number} is on its way! Expected delivery: {date} . You can follow it here: {link} . If anything looks off when it arrives, message us here and we will sort it out quickly. Variables: {name} {order_number} {date} {link} Copy Issue-resolved check-in English עברית When to use: A day or two after a problem was fixed. Closes the loop and often turns a complainer into a fan. Hi {name} , just checking in after the issue from the other day. Is everything working as it should now? If anything still feels off, tell me here and I will jump on it. And thank you for the patience while we sorted it out. {your_name} Variables: {name} {your_name} Copy Getting replies, not blocks Answer complaints personally even if the fix takes time. "I saw this and I am on it" within minutes beats a full solution tomorrow. Apologize for the impact, not just the event. "You waited and that is on us" lands better than "there was a delay". An after-hours auto-reply should say WHEN you answer, not just that you are closed. Close the loop. A two-line check-in after the fix is the cheapest loyalty move there is. Related guides: One tick, two ticks: did they see it? · Block and unblock on WhatsApp Tired of copy-pasting the same message? Spun turns the WhatsApp number you already use into a shared team inbox with scheduled messages, auto-replies and broadcasts, so the follow-up sends itself. Flat pricing, free trial. Start Free Trial See everything Spun does More WhatsApp templates Follow-Ups · Reminders · Reviews & Referrals · Broadcasts Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing ex

## https://getspun.it/templates/reviews-referrals/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Message Templates Reviews & Referrals Message Templates WhatsApp review and referral message templates Happy customers rarely leave reviews on their own, not because they will not, but because nobody asked at the right moment. The right moment is on WhatsApp, shortly after the good experience, with a direct link and a message that takes ten seconds to act on. The same is true for referrals. Most businesses never ask. These templates make the ask short, specific and easy to say no to, which is exactly what makes people say yes. Review request English עברית When to use: A day or two after a purchase or service the customer was clearly happy with. Hi {name} , I am really glad everything worked out! Small favor: reviews are how a business like {company} gets found, and one from you would mean a lot. It takes about a minute: {link} . And if there was anything that was not perfect, I would rather hear it here first. Thanks either way! {your_name} Variables: {name} {company} {link} {your_name} Copy Referral request English עברית When to use: A satisfied customer, after the work is done and the relationship is warm. Hi {name} , a question rather than a sales pitch: most of my work comes through word of mouth. If you know one person who could also use {service} , would you pass them my number? No pressure at all, and if nobody comes to mind, that is completely fine. Thanks! {your_name} Variables: {name} {service} {your_name} Copy Thank-you after purchase English עברית When to use: Right after a purchase or completed job. No ask, just gratitude, which is why it works. Hi {name} , just wanted to say thank you for choosing {company} . It is not taken for granted. If any question comes up about what you got, this chat is the fastest way to reach me. Enjoy! {your_name} Variables: {name} {company} {your_name} Copy Getting replies, not blocks Ask for the review within a day or two of the good experience, while it is still vivid. One link, one ask. A message with three links gets zero clicks. Ask everyone whose experience was genuinely good, and never condition a reward on the review being positive. For referrals, name the kind of customer you are looking for. "Someone who also renovates apartments" beats "anyone who might need us". Related guides: How to send links on WhatsApp Tired of copy-pasting the same message? Spun turns the WhatsApp number you already use into a shared team inbox with scheduled messages, auto-replies and broadcasts, so the follow-up sends itself. Flat pricing, free trial. Start Free Trial See everything Spun does More WhatsApp templates Follow-Ups · Reminders · Customer Service · Broadcasts Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing explained · WhatsApp helpdesk · Documentation Beta phone apps for iPhone and Android: available to install after you connect your WhatsApp. © 2026 Spun by Spun Life, LLC Features Google Sheets Sync Pricing Contact Terms of Service Privacy Policy Security Privacy Features Data Deletion

## https://getspun.it/templates/broadcasts/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Message Templates Broadcasts Message Templates WhatsApp broadcast message templates A broadcast lands in each recipient's chat as a personal message, which is its power and its trap: a message that smells like a mass blast in a personal chat gets ignored, or gets you reported. These templates are written for the one-to-many format, short, concrete, with one clear action. Before sending, know the delivery rule: a WhatsApp broadcast only reaches people who saved your number in their contacts. If your broadcasts seem to vanish, that is almost always why. The broadcast guide below covers the rule, the 256-recipient limit, and how to send safely. Promotion announcement English עברית When to use: A genuine, time-limited offer for your customer list. {discount} off {product} until {date} . We are making room for new stock at {company} , so this week only: {discount} off {product} . First come, first served while it lasts. Details and orders: {link} Or simply reply here and we will set it aside for you. Variables: {discount} {product} {date} {company} {link} Copy Back-in-stock alert English עברית When to use: An item people asked for is available again. Best sent to those who actually asked. It is back: {product} is in stock again. A lot of you asked about it, so you are hearing it first, before we post it anywhere. Quantities are what they are, so if you want one, now is the moment: {link} Or reply here and we will reserve yours. Variables: {product} {link} Copy Event reminder English עברית When to use: A day or two before a workshop, sale day, webinar or community event. Reminder: {event} is happening on {date} at {time} , at {location} . If you planned to come, this is the nudge to put it in the calendar. If you cannot make it after all, reply here so we can free up your spot. All the details: {link} See you there! Variables: {event} {date} {time} {location} {link} Copy Getting replies, not blocks One broadcast, one message. A promotion, a restock and a holiday greeting in one text reads as noise. Lead with the thing, not with "Dear valued customer". The first line decides whether the rest is read. Give a real end date or quantity when you claim scarcity, and only when it is true. Space broadcasts out. A list that hears from you weekly stays warm; one that hears from you daily blocks you. Related guides: WhatsApp broadcasts: limits and the delivery rule · How to send links on WhatsApp Tired of copy-pasting the same message? Spun turns the WhatsApp number you already use into a shared team inbox with scheduled messages, auto-replies and broadcasts, so the follow-up sends itself. Flat pricing, free trial. Start Free Trial See everything Spun does More WhatsApp templates Follow-Ups · Reminders · Customer Service · Reviews & Referrals Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing explained · WhatsApp helpdesk · Documentation Beta phone apps for iPhone and Android: available to install after you connect your WhatsApp. © 2026 Spun by Spun Life, LLC Features Google Sheets Sync Pricing Contact Terms of Service Privacy Policy Security Privacy Features Data Deletion

## https://getspun.it/integrations/whatsapp-google-sheets/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Integrations Google Sheets Integration Recipe WhatsApp + Google Sheets: the setup recipe Native integration, no third-party automation tool needed Last verified August 2026 Spun can write WhatsApp activity straight into a Google Sheet you own: new leads, orders, calls, archived chats and more, each as a new row, as it happens. It connects with your own Google account (not a shared bot), and it needs nothing outside Spun to work: no Zapier account, no automation platform, no code. This recipe walks through the real setup: connecting Google, choosing what triggers a row, and what actually lands in the sheet. For the full feature tour and FAQ, see the Google Sheets integration page. In this recipe 1. Connect your Google account 2. Choose what creates a row 3. What actually lands in the sheet 4. Send a test row before relying on it Good to know before you rely on it 1. Connect your Google account 1 Open the Sheets panel In your Spun inbox: Settings, then Google Sheets. This is manager/owner-only, since it grants access to a Google account. 2 Sign in with Google You are asked for permission over the spreadsheets Spun creates or that you explicitly pick, not your whole Drive. Spun does not request access to read your other files. 3 Pick a destination Create a new spreadsheet in your Drive with one click, or connect an existing sheet (including a folder in a Shared Drive) via the picker. The connection is per-organization: whoever connects becomes the "sheet owner" shown in the settings panel, and every trigger writes to sheets that account can reach. 2. Choose what creates a row A "trigger" pairs one WhatsApp event with one sheet tab. You can start from a ready-made template or build a custom trigger from any supported event. Quick-start templates: Leads Log (fires on a lead-qualifying label), Order Tracker (chat-flow completed), Call Log (call ended), Support Log (chat archived), Daily Summary (a scheduled daily row of message/contact/response-time stats). One click creates the sheet, tab and formatting. Custom triggers: any of the 11 supported events, incoming/outgoing message, contact created/updated/deleted, label assigned, chat flow completed, queued message sent, lead qualified, chat archived, call completed. Related: See the full events and templates list 3. What actually lands in the sheet Every event ships with sensible default columns you can use as-is, or open the mapping editor to add, remove or reorder them, exclude phone numbers or message text for privacy, and (on qualifying events) add an AI-generated one-line chat summary column. Here is the real default layout for the most common trigger, a new incoming WhatsApp message: Default row for the "Incoming message" event Copy { "Timestamp": "2026-08-18T09:14:02Z", "From": "+15551234567", "From Name": "Sarah Miller", "Chat": "+15551234567", "Chat Name": "Sarah Miller", "Type": "text", "Message": "Hi, do you still have this in blue?", "Open Chat": "<link back to this chat in your Spun inbox>" } Every column is a fixed value, never a formula: WhatsApp text is written to Sheets as literal text, on purpose, so a message can never inject a working spreadsheet formula. 4. Send a test row before relying on it 1 Create the trigger Save your mapping, or apply a quick-start template. 2 Send a queued test row The settings panel has a "test row" action: it goes through the real delivery pipeline, not a preview, and the panel polls until the row actually appears. 3 Check the sheet Confirm the row landed with the columns you expect, then send a real WhatsApp message to see it capture live. Good to know before you rely on it It is a best-effort log, not a guaranteed mirror. Two honest gaps: messages backfilled in bulk or arriving in a flood do not fire the row-creating event, and capture only becomes durable once the event is queued, so a crash at the exact wrong instant can drop 

## https://getspun.it/integrations/whatsapp-hubspot/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Integrations HubSpot CRM Integration Recipe WhatsApp + HubSpot: connecting the native CRM sync Native connector, live today, mapping-driven Last verified October 2026 Spun has a native, per-organization HubSpot connection: connect your own HubSpot account once, then push WhatsApp contacts into HubSpot and pull HubSpot changes back, on your terms rather than on a blind real-time firehose. This is honest about what the connector does today: it is a configurable, mapping-driven contact sync, not an instant "every new WhatsApp chat becomes a HubSpot deal" automation. If you want the instant version, pair it with the Zapier/Make recipe below instead. In this recipe 1. Connect your HubSpot account 2. Push WhatsApp contacts into HubSpot 3. Map WhatsApp labels to HubSpot pipeline stages 4. Pull HubSpot changes back Tickets: Service Hub 1. Connect your HubSpot account 1 Open the CRM Sync panel In your Spun inbox: Settings, then CRM Sync. Connecting is manager/owner-only. 2 Authorize with HubSpot You are sent through HubSpot&#x27;s own OAuth screen and asked to approve Spun&#x27;s access to your HubSpot account. Spun stores the resulting token encrypted, per organization. 3 Confirm the connection Once connected, the panel shows connection status and gives you a "Sync Now" action for pushing contacts on demand. 2. Push WhatsApp contacts into HubSpot Pushing is explicit, not silent: you trigger a sync (per contact or in bulk via "Sync Now"), and Spun creates or updates the matching HubSpot contact from your Spun contact record, optionally attaching a note. What syncs to a HubSpot contact (illustrative) Copy { "firstname": "Sarah", "lastname": "Miller", "phone": "+15551234567", "email": "sarah@example.com", "note": "Synced from WhatsApp via Spun" } These are HubSpot&#x27;s own standard contact properties. Spun creates the contact if it does not already exist in HubSpot, or updates it if it does. 3. Map WhatsApp labels to HubSpot pipeline stages If you already tag WhatsApp chats with labels (a "New Lead" or "Won" label, for example), the same CRM panel lets you map each label to a HubSpot pipeline stage, so applying a label on the WhatsApp side is the trigger for moving that contact forward in HubSpot, instead of doing it by hand in two places. Related: How Spun labels work 4. Pull HubSpot changes back The connection is two-way: HubSpot calls a webhook Spun exposes per connection whenever a synced contact changes on the HubSpot side, and Spun updates the matching Spun contact to match. Duplicate HubSpot notifications are de-duplicated automatically, so a HubSpot retry never creates double updates. Tickets: Service Hub The contact sync keeps contacts in step and does not create tickets. If your support team works in HubSpot Service Hub, a separate n8n workflow turns each WhatsApp conversation into a HubSpot ticket, logs every message on the ticket, and lets agents reply to WhatsApp from the ticket. The two run side by side: the contact sync owns contacts, the workflow owns tickets. Related: WhatsApp + HubSpot Service Hub tickets · Docs: HubSpot Service Hub via n8n {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does a new WhatsApp message automatically create a HubSpot contact?","acceptedAnswer":{"@type":"Answer","text":"Not automatically in real time. The native HubSpot connector pushes contacts on demand (a manual \"Sync Now\") or when a mapped label is applied. For an instant, message-triggered push into HubSpot, use the Zapier/Make recipe with the outgoing WhatsApp webhook instead."}},{"@type":"Question","name":"Is the sync one-way or two-way?","acceptedAnswer":{"@type":"Answer","text":"Two-way. Spun can push WhatsApp contacts (and a note) into HubSpot, and HubSpot notifies Spun back when a synced contact changes on its side, via a per-connection webhook."}},{"@type":"Question","name":"W

## https://getspun.it/integrations/whatsapp-zapier/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Integrations Zapier & Make Integration Recipe WhatsApp + Zapier / Make: connect it today with the REST API Works today via HTTP, no native app required Last verified August 2026 Spun does not have a published, one-click Zapier or Make app yet. What it does have is a REST API built specifically for this: send WhatsApp messages, create or update contacts, apply labels, and check if a number has WhatsApp, plus outgoing webhooks for real-time events. Both plug straight into Zapier&#x27;s "Webhooks by Zapier" step or Make&#x27;s HTTP module, and into n8n&#x27;s HTTP Request node the same way. This recipe is the honest, working-today path. If you want a listed native app instead of a generic HTTP step, see the feasibility notes linked at the bottom for what that would take to ship. In this recipe 1. Create an API key 2. Call Spun from a Zap, Scenario, or Workflow 3. Receive WhatsApp events in Zapier or Make What to know before you build on it 1. Create an API key 1 Open API Keys In your Spun inbox: Settings, then Webhooks, then Manage API Keys, then New Key. 2 Name it and pick scopes Name it something like "Zapier Production". Enable only the scopes you actually need: send messages, manage contacts, read contacts, manage labels, read labels, or check phone numbers. 3 Copy it once The key (starting with wap_) is shown once. Store it in your automation platform&#x27;s credentials store, never inside a workflow step or a shared doc. 2. Call Spun from a Zap, Scenario, or Workflow Every action goes to the same base URL with the same header. In Zapier, use "Webhooks by Zapier" > Custom Request; in Make, an HTTP module set to "Make a request"; in n8n, an HTTP Request node with Header Auth. check-phone: verify a number has WhatsApp before sending (accepts up to 20 numbers per call). create-contact / update-contact: keep a lead&#x27;s WhatsApp record in sync from any form or CRM. apply-label / remove-label: tag a chat from an external trigger, e.g. label a chat "New Lead" the moment a form is submitted. Send a WhatsApp message (POST /api/integrations/send-message) Copy POST https://api.spun.com/api/integrations/send-message Authorization: Bearer wap_YOUR_KEY Content-Type: application/json { "to": "15551234567", "text": "Hello! Thanks for contacting us." } If the WhatsApp channel is briefly offline, send-message still returns success with a queued flag rather than failing: the message goes out automatically once the channel reconnects. 3. Receive WhatsApp events in Zapier or Make 1 Create the catch step first In Zapier, start a Zap with "Webhooks by Zapier" > Catch Hook, and copy the URL it gives you. In Make, add a Custom Webhook trigger module and copy its URL. 2 Paste it into Spun Settings, then Webhooks, then Add Webhook. Paste the URL and pick which events should fire it. 3 Trigger a test event Send yourself a WhatsApp message, then click "Test trigger" (Zapier) or run the scenario once (Make) to pick up the real sample payload. What Spun sends on message.inbound Copy { "event_id": "550e8400-e29b-41d4-a716-446655440000", "event": "message.inbound", "timestamp": "2026-08-18T10:30:00.000Z", "org_id": "123", "data": { "message_id": "true_15551234567@s.whatsapp.net_ABC123", "chat_id": "15551234567@s.whatsapp.net", "from": "15551234567", "type": "text", "text": "Hello!" } } Available events: incoming/outgoing message, contact created/updated/deleted, label assigned, chat flow completed, queued message processed, lead qualified, chat archived, and call completed. What to know before you build on it This is not a listed, searchable Zapier/Make app. There is no "Connect your Spun account" OAuth screen inside Zapier or Make today: authentication is a static API key you paste into the HTTP step&#x27;s headers yourself. Webhook subscriptions (the "receive events" side) can only be created from inside Spun&#x27;s own Settings UI right now, not

## https://getspun.it/marketplace/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Extension Marketplace Extension Marketplace Extensions that plug straight into your inbox. The marketplace lives inside the Spun app: browse 12 extensions, see exactly what each one can access, and install in a click. Built by the Spun team today, open to partner developers by application. An app store in your inbox Extensions are installable apps that live inside Spun. You will find the marketplace in the app sidebar, not on a separate site, so discovery happens where the work is. Real product surfaces An extension is not a bookmark. It can add sidebar panels, conversation and contact panels, action-menu items and its own settings pages, on the same platform Spun ships its own features on. Reviewed before it goes live Every extension, first party or partner, passes platform review before it appears in the marketplace, and installs always show you the permissions first. How it works From browsing to running in minutes 1 Browse in the app Open Extensions in the Spun sidebar. Every listing shows what the extension does, which plan it needs, and exactly which permissions it will ask for. 2 Install with consent A workspace admin installs in a click. The install screen lists each requested permission in plain language, and nothing is granted silently. 3 Configure Each extension brings its own settings panel, defined by the extension and rendered by Spun, so setup happens where your team already works. 4 Manage and update Releases are versioned. Keep auto-update on to get new versions as they publish, and suspend or uninstall any extension at any time. Most marketplace extensions are included on every paid plan . A couple of heavy ones need Pro or Max, and platform extensions like the WhatsApp channel are on every plan. Extensions you already installed keep working if your plan changes. Directory What&#x27;s in the marketplace today 12 published extensions. Install any of them from the Extensions section of the app. Channels & Calls WhatsApp Channel All plans Connect a WhatsApp number and send and receive inside the Spun inbox. The foundation many other extensions build on. Learn more Phone Calls Pro and Max Inbound and outbound cloud calling with recording and transcription, right next to your chats. Learn more Sales & Leads Facebook Lead Ads All paid plans New Facebook lead-form submissions land in your inbox automatically, ready for a same-minute reply. Learn more CRM Sync All paid plans Keep contacts, notes and deal stages in step between Spun and your CRM. Learn more Money & Operations Payment Reminders All paid plans Track invoices and send polite, persistent reminders until they are paid. Needs a connected WhatsApp channel Learn more Classes & Workshops All paid plans Bookings, session schedules, reminders and payments for classes and workshops. Learn more File Sync to Cloud Pro and Max Every file your customers send, automatically organized into your cloud drive by contact. Needs a connected WhatsApp channel Learn more Engagement & Content Coaching Tips Hub All paid plans Write or AI-generate coaching tips and check-ins, then auto-schedule them to your clients. Needs a connected WhatsApp channel Learn more Creator Hub All paid plans Publish content and grow a subscriber audience around your conversations. Learn more Goals & Reflection All plans Set personal goals, get check-ins on your own schedule in your own Spun Chat, and review how the season went. Learn more Communities & Verticals HealthPro All plans Appointment scheduling, provider profiles and secure online booking for health and wellness practices. Learn more For Developers Contact Notes All paid plans A simple sample extension that shows developers what a Spun extension looks like. Learn more Looking for the integration recipes instead? See Integrations , or connect an AI assistant through the Spun MCP server . Security Guardrails you don&#x27;t have to think

## https://getspun.it/calendar/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Calendar Calendar A calendar where the conversations already are. Spun events live in the same inbox as your WhatsApp chats. Create an event from a message, invite teammates and WhatsApp contacts, get reminded in the app or in your own WhatsApp self-chat, and sync to Google only if you want to. Get started free See all features Three things the calendar is built around It lives in the inbox The calendar is a panel in the Spun sidebar, next to the chats. An event can be created from a message, and a chat shows the events that came out of it. Google is optional Every part of the calendar works with no Google account: events, recurrence, invitations, RSVP and reminders. Google adds sync, an overlay and Meet links, and nothing breaks without it. Invitations travel on WhatsApp Your contacts are on WhatsApp, not on a calendar platform. Invites go out as a WhatsApp message with a poll for RSVP, so people answer where they already are. Events Real events, not glorified alarms Events carry a start and end, an all-day mode, a location, private notes, a recurrence rule and their own time zone. Recurrence that survives the clock change Daily, weekly, biweekly, monthly, yearly or a custom interval. Recurrence is stored as a standard calendar rule and expanded in the event own time zone, so a weekly 18:00 class stays at 18:00 across a daylight saving switch instead of drifting an hour. All-day and multi-day, without the off-by-one All-day events are stored as dates rather than as midnight timestamps, so a two-day event does not turn into three days when you travel, and it shows up on every day it covers. The time zone is visible, not hidden plumbing Each event carries its own time zone and the dialog shows it. Changing the zone of a recurring event warns you first, because it shifts the wall clock of every future occurrence. Series edits say what they will do Editing a recurring event edits the whole series, and the dialog says so before you save. Cancelling offers this occurrence or the entire series. A soft conflict chip warns you when the slot already has something in it. Views Month, week and agenda, with layers you control The agenda list is the default on phones, where month grids cramp. Every layer is a toggle, so you decide what shares the grid with your events. Month grid The whole month at a glance, with event pills per day and a today button that always brings you back. Week time grid Hour by hour across the week, so overlapping meetings are visible rather than stacked in a list. On a phone it scrolls sideways instead of hiding. Agenda list A straight chronological list, and the default view at phone widths where a month grid gets unreadable. Four layers, four toggles Spun events, your Google Calendar overlay, alarms and task due dates each have their own switch. Turning a layer off, or a layer failing to load, never touches your events. A look at the shape of it Illustrations, not screenshots The two panels below are simplified drawings of the month grid and of an invite as it arrives on WhatsApp. They show layout and wording, not a captured screen. Month view with layers on Illustration, not a screenshot Sun Mon Tue Wed Thu Fri Sat 1 2 09:30 Team sync 3 4 18:00 Class Invoice due 5 All day: Fair 6 7 11:00 Google Spun events Google Calendar Alarms Task due dates An invite as it arrives on WhatsApp Illustration, not a screenshot Invitation: Team review Tuesday 2 September, 09:30 local time Location: Main office Add to Google Calendar Are you coming? Yes Maybe No team-review.ics Invitations Invite teammates in the app, contacts on WhatsApp Teammates answer with a tap inside Spun. WhatsApp contacts get a message in their own language, a Yes / Maybe / No poll, and a calendar file they can open on their phone. 1 Pick people, one by one The picker offers your existing conversations first and lets you search for anyone else, marki

## https://getspun.it/tasks/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Tasks Tasks Tasks that live where the conversations already are. Spun tasks sit in the same inbox as your WhatsApp chats. Run them on a kanban board, give each project its own columns, and when the work belongs to somebody outside your team, hand them a link instead of asking them to sign up. Get started free See all features What the task system is built around Born in the conversation A task starts from the message that caused it, and keeps the link back to that chat. The work and the context stop living in two different tools. Open to people outside your team A supplier, a contractor or a client can move a task forward from a link, with no account and no app, while your internal notes stay internal. Reminders on the channel you read In-app, push, email, WhatsApp and SMS are separate switches, per person. Nobody is forced onto a channel they ignore. The External Action Page Hand a task to someone who has no account This is the part generic project tools cannot do. Mint a link for one task and one contact, decide exactly what they may do with it, and take it back whenever you want. They never create an account, and they never see your internal notes. How it works Mint a link for one task and one contact Open the task, pick the contact, and create the link. It covers that task only. A contact can hold one active link per task, so you never lose track of who has what. Choose exactly what they may do Three separate permissions: change the status, tick checklist items, and leave a comment. Grant one, two, all three, or none of them for a link that is purely a read-only view. Set how long it lives Seven days, thirty, ninety, or never expires. Thirty days is the default. An expired link says plainly that it expired and to ask for a new one. Send it yourself, however you like The link is shown once, with a copy button and the phone share sheet. You decide where it goes. Nothing is sent automatically on your behalf. Revoke it whenever you want The task lists its active links with the contact, the expiry, and whether it has been opened. Revoking one kills it immediately, and you can mint a fresh one in its place. Every action is attributed to them A status change, a ticked item or a comment from the Action Page is recorded in the task history as that contact, not as an anonymous edit. What they see, and nothing else The page is deliberately narrow. Everything not on this list stays inside your organization. The task number, title, status, priority and due date, and when it was completed. A description written specifically for them, separate from the one your team reads. Your organization name and their own contact name, so they know who is asking. The checklist, only if you gave them permission to tick items. Comments marked as external, only if you gave them permission to comment. What never leaves your organization Your internal description and your internal comments. They are never sent to the page, not merely hidden on it. Your other tasks, your project names, and your team member list. Email addresses and phone numbers of anyone in your organization. The ability to cancel the task or park it as waiting. A contact can move it to open, in progress or done, and no further. Board A kanban board you can actually drag on a phone Drag with the mouse on a desktop, long-press to drag on a phone, or skip dragging entirely with a Move to menu. Every column carries a live count. Long-press to drag on a phone A drag on touch starts after a deliberate press, so an ordinary scroll stays a scroll. On a desktop a small mouse movement is enough. The board also scrolls itself when you drag a card to its edge. One column per swipe on a phone At phone width the columns become a snapping horizontal strip instead of an unreadable grid. Done and Canceled start collapsed into a narrow strip, and you can still drop onto them. A Move to menu on every

## https://getspun.it/kanban/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home WhatsApp CRM WhatsApp CRM Now live Your WhatsApp conversations, as a sales pipeline. A kanban board that moves a customer from New lead to Won without leaving the inbox where the conversation already lives. The cards are your contacts, and the stages are ordinary Spun labels, so nothing you already built stops working. The pipeline is switched on for every Spun account. Open the board from your inbox and your six default stages are already seeded, in your language, waiting for the first card. Open your pipeline See all the features Starting takes nothing There is no import, no setup project and no second tool. The board is on, the stages are seeded, and the contacts are the ones you already talk to. It is already inside your inbox The board opens next to the conversations it is about. There is no second app to keep open, no export, and no sync to keep running between two systems. Six stages are waiting on the first open A default pipeline is seeded for you in English and Hebrew, with a Comm Plan cadence per stage. Rename, recolor and reorder it until it matches how you actually sell. Nothing to import The cards are the contacts you already have and the stages are ordinary Spun labels, so there is no data migration to plan and nothing to rebuild in a new vocabulary. The board Columns are your stages. Cards are your contacts. Not your chats, and not your tasks. That distinction is the whole design: a person moves through your funnel once, however many conversations you have with them. A card is a person, not a thread Cards are contacts. If the same customer wrote to you three times from two numbers you saved, they are still one card in one stage, instead of three half-tracked conversations drifting apart. The conversation is one click away The board is a view over your inbox, not a separate system you keep in sync. Open the chat from the card and answer where you always answer. Time in stage, and overdue, are different numbers How long a lead has sat in this stage is one thing. Whether your Comm Plan for that stage is overdue is another. The design keeps them separate on purpose, because a lead can be fresh in a stage and still owed a reply. Stage is not ownership Which stage a contact is in, who owns them, and who owes the next message are three separate facts. Squashing them into one field is what makes most simple CRMs lie to you. A look at the shape of it Illustrations, not screenshots These are simplified drawings in the site design language rather than pictures of the running product. Real screenshots of the live board follow shortly. The board Illustration, not a screenshot New lead 2 Maria Lopez 2 h in stage James S. 1 d in stage Contacted 1 Daniel M. 3 d in stage Comm Plan overdue Qualified 1 Priya K. 5 d in stage Proposal 1 Tom B. 1 d in stage The stage history Illustration, not a screenshot New lead Contacted | entered automatically Contacted Qualified | moved by Maria Qualified Proposal | moved by Maria Stages Stages are just labels, so your setup keeps working A stage is an ordinary Spun label that lives in one mutually exclusive group. A contact is therefore always in exactly one stage, and every filter, search and automation you already built on labels keeps doing its job. One stage at a time, enforced The stage labels sit in one mutually exclusive group, so moving a contact into Qualified takes them out of Contacted in the same operation. There is no drifting into two stages at once. Six stages to start, in both languages New lead, Contacted, Qualified, Proposal, Won and Lost, seeded for you with a Comm Plan cadence per stage, in English and Hebrew. Rename them, recolor them, reorder them, add your own. Your existing label work carries over Because a stage is a label, your saved filters, searches and label automations already work on pipeline stages. Nothing has to be rebuilt in a new vocabulary. Stages can

## https://getspun.it/filesync/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home File Sync to Cloud File Sync to Cloud Every WhatsApp file, already in your Drive. Spun uploads the files your customers send you, and the ones your team sends back, into your own Google Drive or OneDrive. One folder per contact, Sent and Received kept apart, as the message lands. Nobody has to remember to save anything. Google Drive OneDrive Get started free See all features What File Sync to Cloud is built around Nobody has to remember to save it A contract arrives in a chat and it is in your cloud moments later. No download, no drag, no renaming, nobody to remind. Filed the way you would file it A folder per contact, named for the person and their number, with what they sent you and what you sent them kept apart. It is your cloud, not ours Files go into the Google Drive or OneDrive account you connect. Disconnect whenever you want and everything already uploaded stays exactly where it is. The folders Filed by contact, not dumped in one pile Spun creates a single folder at the top of your drive and builds everything underneath it. A folder per conversation, named for the contact and their number, and inside it the direction the file travelled. How a synced drive looks Illustration, not a screenshot ▸ Spun ▸ Maria Lopez (+15551234567) ▸ Received ─ signed-quote.pdf ─ image-4471.jpg ▸ Sent ─ invoice-2026-08.pdf ▸ Warehouse team (group) ▸ Received ▸ Jan-2026 ─ delivery-note.jpg One Spun folder, everything under it Spun creates a folder called Spun at the top of the drive you connect and never writes anywhere else. Named from your contact record The folder is named for the contact as you saved them, with the number in brackets. A number you never saved gets a folder named for the number. Sent and Received stay apart Inside each contact folder, what came in and what went out are two different subfolders, so a file you sent is never confused with one you were sent. Month subfolders when the volume needs them A busy account can switch on a month layer, and files land in Jan-2026 style subfolders by the date of the original message. Groups get a folder too Files shared in a WhatsApp group are filed under a folder named after the group. Renaming a contact starts a new folder Worth knowing: if you rename a contact later, files from that point on go to a folder with the new name. The earlier files stay in the old one rather than being moved. Real time It happens as the message lands The upload rides the same pipeline that stores the file for your inbox, so a file that arrives now is in your cloud now. There is no nightly job to wait for and nothing to kick off by hand. Received files, as they arrive The sync fires off the same media pipeline that caches the file for your inbox, so there is no separate schedule and no polling delay. Sent files, too Anything your team sends out of Spun is filed in the contact’s Sent folder on the same trip. You can watch it work The app tells you when a file reaches the cloud, and the panel keeps running counts of synced, failed and skipped with a link straight to each file in your drive. Pause without disconnecting A live sync switch stops new uploads and keeps the connection and all its settings. The drive simply shows as paused until you switch it back on. Filters You decide what travels Every category is a switch, and the switches are separate for what you send and what you receive. Connect both drives at once and give each one its own rules. Documents PDFs, spreadsheets, presentations and the rest, switched on separately for sent and for received. Images Photos of a delivery, a signed page, a screenshot of a payment. On by default in both directions. Voice and audio Voice notes and audio files, kept with the contact they belong to. Video, off until you want it Video is the one category that starts switched off, because it is what fills a drive fastest. By file extension An exclude list keeps spe

## https://getspun.it/compare/wati-vs-respond-io/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Compare WATI vs Respond.io Head-to-head WATI vs Respond.io: Which Should You Pick in 2026? Two of the most popular WhatsApp Business API platforms, compared honestly on pricing, features and fit. And for teams that need neither, a third lane that skips the API entirely. Pricing and features verified against each vendor&#x27;s site on August 1, 2026 WATI and Respond.io are both mature, well-regarded WhatsApp Business API platforms, and they meet very different budgets and ambitions. WATI is the classic small-business entry point: a shared inbox, broadcast campaigns and no-code chatbots starting at $59/mo. Respond.io is the mid-market pick: an omnichannel, AI-powered inbox with serious automation, starting at $99/mo and climbing quickly. This comparison goes dimension by dimension with the vendors’ published 2026 pricing, then is honest about the one thing reviews often skip: both products inherit the same structural limits from the Business API itself. If those limits are your actual problem, neither tool fixes them, so we also cover the QR-connected lane at the end. WATI vs Respond.io vs Spun at a glance Feature WATI Respond.io Spun Pricing model Plan + per user Plan + contacts + users Flat, whole team Entry price (paid) $59/mo (annual) $99/mo $49/mo flat Unlimited team members Needs Business API approval Per-message Meta fees Works with your existing number WhatsApp groups Message templates required AI compose / summary / ask-a-chat Add-on credits AI agents Voice note transcription Speech-to-speech translation Per-customer team scoping Roles Advanced roles Ticketing / SLA engine Basic Workflows Named CRM integrations Webhooks + Zapier Free tier / trial 7-day trial 7-day trial Free tier + trial Prices are the vendors&#x27; published entry-level paid plans as listed on their websites on August 1, 2026 (annual billing where noted). API-based platforms also pass through Meta&#x27;s per-message fees, which vary by country and message category. Always confirm current pricing on each vendor&#x27;s site. The head-to-head, dimension by dimension Pricing and how the bill actually grows WATI wins on sticker price: Growth is $59/mo on annual billing versus Respond.io’s $99/mo Starter. But WATI’s Growth plan is hard-capped at 3 users with no way to add more, so the 4th teammate forces Pro at $119/mo plus $24 per extra user. Respond.io bills differently: plan plus user seats plus Monthly Active Contacts. Growth at $199/mo includes 1,000 active contacts, then $12 per extra 100, which makes a busy month hard to predict. Both platforms pass Meta’s per-message fees through on top of everything above. Whichever you pick, budget for the real bill, not the headline. Edge: WATI for a small, cheap start. Neither is predictable at volume. Inbox, automation and AI Respond.io is the more polished product here. Its workflow builder handles routing, assignment and escalation logic well beyond WATI’s automations, its AI agents can qualify leads and answer support questions, and its reporting is genuinely deep. WATI counters with an approachable no-code chatbot builder and a broadcast workflow that small teams learn in an afternoon. On AI, note the packaging: WATI’s AI features are credit-based add-ons rather than plan features, and Respond.io’s AI agents are aimed at automated conversations rather than helping a human write, summarize or catch up on a chat. Edge: Respond.io, clearly, if you will actually use the depth. Channels and integrations Respond.io is omnichannel by design: WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram and more in one inbox, with native HubSpot and Salesforce integrations. WATI is WhatsApp-first, and its strength is the integration marketplace around that single channel, including Shopify and Zoho. If WhatsApp is your only real channel, Respond.io’s omnichannel breadth is capability you pay for and never use. Edg

## https://getspun.it/compare/respond-io-vs-trengo/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Compare Respond.io vs Trengo Head-to-head Respond.io vs Trengo: Which Should You Pick in 2026? A sales-automation powerhouse against a European customer-service suite. Compared honestly on pricing, tooling and fit, plus the lane both of them cannot serve. Pricing and features verified against each vendor&#x27;s site on August 1, 2026 Respond.io and Trengo both put WhatsApp inside an omnichannel team inbox, but they optimize for different jobs. Respond.io leans toward sales and automation: AI agents, workflow logic and deep reporting, billed by seats and Monthly Active Contacts from $99/mo. Trengo, from the Netherlands, is a customer-service platform first: ticketing-style workflows, SLA features, CSAT measurement and voice support, billed as plans with generous seat counts and yearly conversation allowances from EUR 299/mo. Here is the dimension-by-dimension comparison with published 2026 pricing, followed by the structural limits both share as Business API platforms, and what to do if those limits are your real problem. Respond.io vs Trengo vs Spun at a glance Feature Respond.io Trengo Spun Pricing model Plan + contacts + users Plan + conversation caps Flat, whole team Entry price (paid) $99/mo EUR 299/mo (annual) $49/mo flat Unlimited team members Needs Business API approval Per-message Meta fees Works with your existing number WhatsApp groups Message templates required AI compose / summary / ask-a-chat AI agents AI agent Voice note transcription Speech-to-speech translation Per-customer team scoping Advanced roles Teams Ticketing / SLA engine Workflows Named CRM integrations Webhooks + Zapier Free tier / trial 7-day trial 14-day trial Free tier + trial Prices are the vendors&#x27; published entry-level paid plans as listed on their websites on August 1, 2026 (annual billing where noted). API-based platforms also pass through Meta&#x27;s per-message fees, which vary by country and message category. Always confirm current pricing on each vendor&#x27;s site. The head-to-head, dimension by dimension Pricing models: contacts vs conversations These two bill in opposite currencies. Respond.io charges per plan, per user seat and per Monthly Active Contact: Growth at $199/mo includes 1,000 active contacts, then $12 per extra 100. Trengo charges per plan with allowances: Boost at EUR 299/mo (annual) includes 10 users and 6,000 conversations per year, Pro at EUR 499/mo includes 20 users and 18,000 conversations. Trengo is notably more generous on seats for the price. But a busy inbox eats a yearly conversation allowance fast, and broadcasts cost extra on top. On Respond.io the equivalent surprise is a spike in active contacts. Meta message fees apply on both. Edge: Trengo for seat-heavy support teams, Respond.io for contact-light automation. Service tooling: tickets, SLAs and voice If your team thinks in tickets, Trengo is the one actually built for you: ticketing-style workflows, SLA-oriented features, CSAT measurement and voice call support are native. Respond.io covers assignment and escalation through its workflow builder, which is powerful but is automation infrastructure rather than a service desk. Edge: Trengo, clearly, for classic customer-service operations. Automation and AI Respond.io is ahead here. Its workflow automation is among the best on the API lane, and its AI agents handle lead qualification and support conversations with solid reporting behind them. Trengo ships an AI agent too, but automation depth and flexibility are not its center of gravity. Edge: Respond.io for automation-first teams. What both share: the Business API’s limits Both platforms run WhatsApp through the official Business API, so both inherit its structure: a dedicated number (your existing number and history do not come along), Meta-approved templates outside the 24-hour window, per-message fees on top of subscriptions, and no access to Wha

## https://getspun.it/compare/sleekflow-vs-wati/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Compare SleekFlow vs WATI Head-to-head SleekFlow vs WATI: Which Should You Pick in 2026? A social-commerce omnichannel suite against the best-known small-business API platform. Compared honestly on pricing, commerce tooling and fit, plus the lane neither can serve. Pricing and features verified against each vendor&#x27;s site on August 1, 2026 SleekFlow and WATI both put a team on the WhatsApp Business API, but they grew up in different markets and it shows. WATI is the classic global small-business entry point: shared inbox, broadcasts and a no-code chatbot builder from $59/mo, with a big Shopify and Zoho ecosystem. SleekFlow is a social-commerce platform popular in Hong Kong, Singapore and Southeast Asia: omnichannel inbox including WeChat and LINE, flow automation, payment links and catalogs, with paid WhatsApp plans starting around $149/mo. Below is the dimension-by-dimension comparison using both vendors’ published 2026 pricing, then the structural API limits they share, and the alternative lane if those limits are the actual problem. SleekFlow vs WATI vs Spun at a glance Feature SleekFlow WATI Spun Pricing model Per user (min seats) Plan + per user Flat, whole team Entry price (paid) ~$149/mo $59/mo (annual) $49/mo flat Unlimited team members Needs Business API approval Per-message Meta fees Works with your existing number WhatsApp groups Message templates required AI compose / summary / ask-a-chat AI suite Add-on credits Voice note transcription Speech-to-speech translation Per-customer team scoping Roles Roles Ticketing / SLA engine Partial Basic Named CRM integrations Webhooks + Zapier Free tier / trial Free tier 7-day trial Free tier + trial Prices are the vendors&#x27; published entry-level paid plans as listed on their websites on August 1, 2026 (annual billing where noted). API-based platforms also pass through Meta&#x27;s per-message fees, which vary by country and message category. Always confirm current pricing on each vendor&#x27;s site. The head-to-head, dimension by dimension Pricing and how the bill grows WATI is clearly cheaper to start: Growth at $59/mo (annual) versus SleekFlow’s paid WhatsApp plans from around $149/mo, with its popular Premium tier at about $349/mo billed yearly. Both then grow per user: WATI caps Growth at 3 users and charges $24 to $69 per extra seat on higher plans; SleekFlow prices per user with minimum seat counts. SleekFlow also charges $15/mo per hosted WhatsApp number, and both platforms pass Meta’s per-message template fees through on top. A free tier exists on SleekFlow to test core features; WATI offers a 7-day trial. Edge: WATI on price at almost every team size. Commerce features This is SleekFlow’s home turf. Catalogs, payment links and chat-to-checkout flows are native, and the platform is built for selling inside the conversation across WhatsApp, Instagram, WeChat and LINE. WATI’s commerce story runs through its integration marketplace, notably Shopify and Zoho, rather than native checkout tooling. Edge: SleekFlow for in-chat selling, WATI for bolt-on store integrations. Inbox, chatbots and AI WATI’s no-code chatbot builder and broadcast workflow are mature and approachable, which is a big part of why it is many teams’ first API platform. SleekFlow counters with flow automation and a capable AI suite spanning its channels. Neither treats AI as the core of the inbox: on WATI the AI features are credit-based add-ons, and on SleekFlow they are one part of a broad omnichannel suite. Edge: roughly even. WATI is simpler, SleekFlow is broader. What both share: the Business API’s limits Both run WhatsApp through the official Business API: dedicated number (your existing number and chat history stay behind), Meta-approved templates outside the 24-hour window, per-message fees on top of every plan, and no WhatsApp group access at all. Edge: tie. These limits come from the AP

## https://getspun.it/compare/aisensy-vs-interakt/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Compare AiSensy vs Interakt Head-to-head AiSensy vs Interakt: Which Should You Pick in 2026? Two of India’s most popular WhatsApp Business API platforms, one built for campaign marketing and one for D2C commerce. Compared honestly, plus the lane neither can serve. Pricing and features verified against each vendor&#x27;s site on August 1, 2026 AiSensy and Interakt dominate many Indian shortlists for the WhatsApp Business API, and they are genuinely different products. AiSensy is a WhatsApp-only marketing platform: one of the lowest entry prices on the API lane (Basic $45/mo, Rs 1,500 in India), a free-forever tier, and campaign tooling including click-to-WhatsApp ads. Interakt, backed by Jio Haptik, is a commerce stack for D2C brands: WhatsApp catalogs, native payments, Shopify integration and, unusually for this lane, unlimited agent seats on paid plans. Here is the honest dimension-by-dimension comparison with published 2026 pricing, the API limits both share, and what to consider if those limits or the India-first orientation do not match your business. AiSensy vs Interakt vs Spun at a glance Feature AiSensy Interakt Spun Pricing model Plan + message credits Plan + markup Flat, whole team Entry price (paid) $45/mo ~Rs 2,799/mo $49/mo flat Unlimited team members Needs Business API approval Per-message Meta fees Works with your existing number WhatsApp groups Message templates required AI compose / summary / ask-a-chat Add-on Add-on Voice note transcription Speech-to-speech translation Per-customer team scoping Basic Roles Ticketing / SLA engine Named CRM integrations Webhooks + Zapier Free tier / trial Free tier Free tier (IG) Free tier + trial Prices are the vendors&#x27; published entry-level paid plans as listed on their websites on August 1, 2026 (annual billing where noted). API-based platforms also pass through Meta&#x27;s per-message fees, which vary by country and message category. Always confirm current pricing on each vendor&#x27;s site. The head-to-head, dimension by dimension Pricing and fee handling AiSensy starts cheaper and cleaner: Basic at $45/mo ($1,500 INR in India) with a genuinely free forever tier, and Meta message fees are prepaid as credits at Meta’s own rates. Interakt’s Growth is roughly Rs 2,799/mo plus tax, and on non-enterprise plans there is a per-message markup on Meta’s marketing rates, which matters a lot for campaign-heavy senders. The seat economics run the other way: Interakt includes unlimited agents on paid plans, while AiSensy is not built around large support teams at all. Edge: AiSensy on entry price and fee transparency, Interakt on team size. Marketing vs commerce AiSensy is purpose-built for campaigns: broadcasts, retargeting, click-to-WhatsApp ad tooling and an official Meta BSP badge. Interakt is purpose-built for selling: WhatsApp catalogs, native payments and Shopify integration wired to store data. Pick by your primary motion. A D2C brand that lives on catalog orders will feel at home on Interakt; a marketer running campaign calendars will feel at home on AiSensy. Edge: AiSensy for campaigns, Interakt for catalog commerce. AI and automation Neither platform ships AI as a core plan feature: AiSensy’s AI capabilities and chatbot flows are paid add-ons, and Interakt prices its AI agents separately as well. If AI drafting, summarization or conversation intelligence is central to how you want to work, both will feel like add-on ecosystems rather than AI products. Edge: tie. AI is an add-on on both. What both share: the Business API’s limits and India-first focus Both run on the official Business API: dedicated number, template approvals outside the 24-hour window, per-message fees (plus Interakt’s markup on non-enterprise plans) and no WhatsApp group access. Both are also India-first commercially: pricing pages, support hours and ecosystems center on the Indian market, which i

## https://getspun.it/security/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Security Security at Spun Where your data is stored, which providers can see it, and what we have actually built to keep it separated from everyone else&#x27;s. Written to be checked, not skimmed. Last reviewed: 2026-08-16 Security Overview Encryption Sub-processors Compliance WhatsApp Where your data is stored AI data flows PII redaction How Spun is engineered for safety Access scoping Deletion & export Self Proxy AI assistant access (MCP) Sub-processors Certifications DPA Where your data lives Germany first, with one US cell Spun runs two data cells. eu-1 is in Nuremberg, Germany, on Hetzner infrastructure; it holds the control plane and the large majority of organisations. us-1 is in Manassas, Virginia, on netcup infrastructure. Two organisations are homed there today; every other organisation is in Germany. Placement is not guessed from where you happened to be when you signed up. No country is mapped to a cell, so new organisations are created on the EU cell. Your organisation is homed on exactly one cell, and its data stays on that cell until someone deliberately moves it. Media - images, video, audio and document attachments - is stored in Cloudflare R2 and served only through signed URLs scoped to a single object, never from a public bucket address. The limit of any residency claim Data stored by Spun resides in your region. That is the honest boundary, and we will not draw it wider. A WhatsApp channel is a WhatsApp client: message content also exists on the WhatsApp gateway that runs it, and it transits Meta&#x27;s infrastructure. Neither is under our control, and no vendor in this category can remove that asterisk. Separately, conversations that span two organisations inside Spun are hosted centrally in Germany regardless of where each participant&#x27;s organisation is homed. Retention follows your plan. Each plan states its message-history window on the pricing page - 90 days on Starter, 1 year on Pro, unlimited on Max - and messages older than that window are pruned; upgrading raises the window and allows deeper history to be imported back. Within your window, data stays until you delete it or until a shorter retention setting you configure removes it. The deletion and export tools below are the mechanism. AI Does my customer data go to OpenAI? For some features, yes - and you can see exactly which, and turn each of them down or off. Nothing is sent to an AI provider except as part of a feature you are using. Your messages are not used to train any provider&#x27;s models. Feature What is sent Providers Your control Compose, improve, summarise, smart replies The message text (or its PII-redacted form) for the conversation you are working in OpenAI - Sarvam AI for Indian languages AI chatbot redaction level Email thread summary and draft reply The email thread you are working in, or its PII-redacted form, plus the filenames of anything you have attached - never the attached file itself OpenAI PII redaction toggle in Settings → Safety, and a preview in the composer that shows the thread exactly as the model receives it Weave assistant / ask-anything The conversation excerpts needed to answer your question OpenAI Weave redaction level Contact summaries The conversation transcript being summarised OpenAI Contact-summaries redaction level Intent and interest classification The single inbound message being classified OpenAI Intent-classification redaction level Voice-note and call transcription The audio file OpenAI (Whisper), Sofer.ai for Hebrew, Speechmatics, Deepgram, AssemblyAI, Google Cloud, Microsoft Azure, Sarvam AI for Indian languages - which one depends on the language and your plan Transcription can be turned off entirely Translation The text being translated - inbox message translation and CRM label-name translation OpenAI - Sarvam AI for Indian languages Can be switched off completely per organisation Text-

## https://getspun.it/privacy/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Privacy Controls Your data, your rules Spun gives you granular control over what data is stored, processed by AI, and shared with other organizations. Every privacy feature, explained in one place. Security Overview Encryption Sub-processors Compliance WhatsApp Our commitments Four privacy principles, always on These aren&#x27;t toggles - they&#x27;re how Spun is built. We never train AI on your data Spun never trains AI models on your data, and our AI providers state in their API terms that content sent to them is not used for model training. AI providers process your data on a per-request basis only. Per-org data isolation Every organization&#x27;s data is isolated at the database level using row-level security (RLS). Even if a query is mistakenly written without an org filter, the database refuses to return cross-org rows. Support conversations with Spun and the tickets filed from an inbox are visible to the account owner and to the members the owner allows, not to everyone the inbox is shared with. You own your data Delete individual messages, purge contacts, wipe your entire database, or close your account at any time. All data deletion is irreversible and completes within 30 days at most. Encrypted in transit All communication between your browser, our servers, WhatsApp, and AI providers is encrypted with TLS. Payment processing is handled by Stripe - we never see or store your card numbers. Deep dive Read the details Four dedicated pages cover encryption, the sub-processors that handle your data, our compliance posture, and how Spun stays inside WhatsApp&#x27;s rules. Encryption TLS, row-level security, WebRTC E2EE for 1:1 calls, LiveKit SFU for group calls, R2 storage, Stripe payments. Read more Sub-processors Every third-party vendor that processes any part of your data, what they see, and where they operate. Read more Compliance SOC 2, GDPR, ISO 27001, EU AI Act status. Retention limits per plan, regional hosting, DPA available. Read more WhatsApp Consent capture, STOP/opt-out handling, anti-spam pacing, ban risk, and per-org kill switch - staying inside WhatsApp&#x27;s rules. Read more Privacy presets Choose how much of your data reaches AI providers Three preset levels balance AI quality against data minimization. Switch any time - switching to Maximum also purges existing search embeddings. Maximum The strictest setting. Zero personal data leaves your server. ● Full PII redaction for chatbot, Weave, summaries, classification ● Translation disabled ● Search embeddings disabled ● Switching here purges existing embeddings Recommended Balanced Default. Full redaction for AI services, partial for search. ● Full PII redaction for chatbot, Weave, summaries, classification ● Translation active with financial-data-only stripping ● Search embeddings active with financial-data-only stripping ● Best balance of privacy + features Full AI Best AI quality. No name/phone/email/ID redaction. ● No PII redaction for chatbot, Weave, summaries, classification ● Translation active ● Search embeddings active ● Credit cards & secrets always stripped from embeddings AI privacy controls Every AI feature can be disabled - globally, per-service, or per-message-type. PII redaction strips sensitive data before any AI provider sees it. Master AI kill switch One toggle disables every AI feature at once - compose, smart replies, translation, transcription, summaries, chatbot, intent classification. AI is fully off until you re-enable it. Per-service PII redaction Choose how much personal information is stripped before each AI service processes a message. Set different levels for the chatbot, Weave Q&A, contact summaries, intent classification, translation, and search embeddings. See what the AI sees Before you ask the AI to summarize an email thread or draft a reply, open "What the AI sees" in the composer and read the thread exactly as the prov

## https://getspun.it/privacy/encryption/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Encryption How Spun encrypts your data, from WhatsApp encryption to group calls Honest, scenario-by-scenario detail on WhatsApp encryption, calls and stored data: what is end-to-end encrypted, what is only encrypted in transit, and what must be readable by Spun for the product to work. Security Overview Encryption Sub-processors Compliance WhatsApp At a glance Encryption by scenario Below is every type of data Spun touches and exactly how it is protected. We mark E2EE as Yes only when no Spun system can read the content. Scenario In transit At rest E2EE Notes 1:1 voice call (Spun → Spun) DTLS-SRTP (WebRTC) DTLS-SRTP (WebRTC) Not stored Yes Pure peer-to-peer WebRTC. Keys negotiated between the two endpoints - Spun never holds them. 1:1 video call (Spun → Spun) DTLS-SRTP (WebRTC) DTLS-SRTP (WebRTC) Not stored Yes Same as voice. TURN relays only see encrypted packets when direct P2P fails. Group call (3+ participants) TLS 1.2+ to SFU, DTLS-SRTP for media TLS 1.2+ to SFU, DTLS-SRTP for media Recording optional, stored in Cloudflare R2 No LiveKit Cloud SFU decrypts media to route it to other participants. Standard SFU architecture. Translation room (P2P mode, ≤2 participants) DTLS-SRTP (WebRTC) DTLS-SRTP (WebRTC) Translations stored only if recording enabled Yes Falls back to SFU if a third participant joins - see row above. Translation room (SFU mode, 3+ participants) TLS 1.2+ to SFU TLS 1.2+ to SFU Translations stored only if recording enabled No LiveKit SFU has access to media to translate and re-mix. WhatsApp messages (inside WhatsApp) Signal Protocol (Meta) Signal Protocol (Meta) WhatsApp&#x27;s servers Partial WhatsApp itself is E2EE between participants. But once your gateway provider receives your inbound messages on your behalf, the gateway and Spun see plaintext - that is how the inbox works. WhatsApp messages (in Spun) TLS 1.2+ TLS 1.2+ PostgreSQL on Hetzner, RLS-isolated per org No Necessary for inbox display, search, AI features, automations. Spun Chat & team messages TLS 1.2+ TLS 1.2+ PostgreSQL, RLS-isolated No Plaintext at rest so messages are searchable and processable by AI features you enable. Media attachments (images, video, docs) TLS 1.2+ (Cloudflare R2 + S3 SigV4) TLS 1.2+ (Cloudflare R2 + S3 SigV4) Cloudflare R2, AES-256 at rest by R2 No R2 manages keys. Spun signs short-lived URLs to gate access per org. Payment card data TLS 1.2+ direct to Stripe TLS 1.2+ direct to Stripe Never touches Spun Partial Stripe Elements collects card data directly in the browser - it never hits Spun&#x27;s servers. We only receive an opaque customer ID. AI prompts & outputs TLS 1.2+ to AI provider TLS 1.2+ to AI provider Optional logging (admin toggle) No Sent over TLS to OpenAI / AssemblyAI / etc. PII redaction (when enabled) strips sensitive fields before transmit. Database backups TLS 1.2+ TLS 1.2+ Hetzner / Cloudflare R2, AES-256 at rest No Standard managed-backup encryption. E2EE = end-to-end encrypted. "Yes" means even Spun cannot read the data. "Partial" means E2EE inside a third party (Stripe, WhatsApp) but visible to Spun for the portion we handle. In transit Everything that moves between your browser, our servers, and our sub-processors is TLS-encrypted. TLS 1.2+ everywhere on the wire All browser ↔ Spun, Spun ↔ WhatsApp gateway, Spun ↔ OpenAI / AssemblyAI / Deepgram / Sarvam / Azure, Spun ↔ Stripe traffic is TLS-encrypted. Older protocol versions are disabled at the load balancer. Cloudflare-fronted edge Cloudflare terminates TLS at the edge and re-encrypts to origin. Origin certificates pin requests to our Hetzner servers. WAF and DDoS protection are always on. Short-lived signed URLs Media downloads use S3 SigV4 presigned URLs scoped to a single object, with a fixed expiry. Even a leaked URL stops working once it expires. At rest Stored data is isolated per-organization by PostgreSQL row-level security, and media i

## https://getspun.it/privacy/compliance/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Compliance What standards we meet, what we&#x27;re working on, what we don&#x27;t claim Spun is built with privacy and security by design. We use encryption in transit, controlled access, audit logging, configurable data retention, and customer-controlled AI features. We do not overclaim - every status below is current. Security Overview Encryption Sub-processors Compliance WhatsApp Status by framework (SOC 2, GDPR, ISO 27001, and more) The detailed standard-by-standard breakdown now lives on the Security page, alongside the rest of the security content. See framework status Data retention Retention limits per plan Older messages automatically prune at the plan limit. You can tighten retention further per-chat in Safety & Privacy → Message Storage Limit, or wipe everything on demand. Plan Message history Media storage Notes Free Trial 7-day trial 30 days 5 GB Full feature access. Data wiped 10 days after trial expires unless you subscribe. Starter 90 days 10 GB Older messages auto-pruned. Configurable per-chat caps in Safety settings. Pro 1 year 100 GB Older messages auto-pruned. Configurable per-chat caps. Max Unlimited 500 GB No automatic deletion. Manual purge tools always available. On account deletion, all personal data is removed or anonymized within 30 days, except where retention is required by law (financial records, fraud prevention). Where your data lives Regional hosting Spun runs two data cells: eu-1 in Nuremberg, Germany - the primary cell, where every new organisation is created - and us-1 in Manassas, Virginia. Each organisation is homed on exactly one of them. The marketing site and media files are served globally from Cloudflare&#x27;s edge network. 🇩🇪 Hetzner Nuremberg EU (Germany) - application servers + PostgreSQL Available The primary cell: control plane, application servers, database and Redis. New organisations are created here - no country is mapped to another cell. 🇺🇸 netcup Manassas US (Virginia) - regional cell Available A second cell with its own application servers and database. Two organisations are homed here today; every other organisation is in Germany. 🌐 Cloudflare Pages Global edge - marketing site & static assets Available spun.com and 20+ regional domains served from Cloudflare&#x27;s global edge network. Visitors get the nearest PoP automatically. ☁️ Cloudflare R2 Global - images, video, file attachments Available All media (images, video, audio, documents) stored in R2. Never served from a public bucket address - access is gated by per-object signed URLs. 🌍 Additional regions Under evaluation Roadmap Further regional cells are under evaluation as demand warrants. Customers outside the regions above are served from Hetzner Nuremberg (EU). 🇮🇳 India region India Roadmap Under evaluation for Indian-language voice features and data residency. Where we sell, and why International launch roadmap We launch in markets where WhatsApp is core business infrastructure first, and expand to higher-compliance enterprise markets as our certification matures. 1 Latin America & Middle East (current) Mexico, Colombia, Argentina, Chile, Peru, UAE - WhatsApp is universal business infrastructure, sales cycles are short. SOC 2 readiness sufficient. 2 US SMBs (current, expanding) Home services, real estate, e-commerce support, travel, education, wellness. SOC 2 Type I and a complete DPA package make Spun viable for most US SMB and mid-market buyers. 3 EU & UK enterprise (after SOC 2 Type I) Enter once SOC 2 Type I is signed and ISO 27001 work is underway. Requires polished DPA + SCCs, EU hosting confirmation, and full deletion/export tooling - all of which are in place but benefit from third-party attestation before larger enterprise sales. Documents available Request from privacy@spun.com Data Processing Agreement (DPA) GDPR-aligned draft, available on request - currently in legal review. Sub-processor

## https://getspun.it/privacy/subprocessors/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Sub-processors Every vendor that touches your data We use 34 sub-processors across infrastructure, AI, payments, email, and messaging. This page is the canonical list - what each does, what they see, and where they operate. Security Overview Encryption Sub-processors Compliance WhatsApp How sub-processors work in Spun Always-on sub-processors handle core infrastructure (hosting, payments, WhatsApp gateway, email). Optional sub-processors are engaged only when you enable the corresponding feature (for example, specific AI providers). PII redaction (Maximum preset) and the master AI kill switch let you eliminate AI providers entirely. We notify customers in advance of material changes to this list as required by our Data Processing Agreement. To receive update notifications, email privacy@spun.com with subject "Subprocessor updates". Infrastructure & hosting Run the servers, store the data, and route the traffic that powers Spun. Sub-processor Purpose Data accessed Region Hetzner Online GmbH Privacy policy Purpose Primary application servers and PostgreSQL database Data accessed All Spun data at rest for organisations homed on the EU cell Region Nuremberg, Germany (EU) Cloudflare, Inc. Privacy policy Purpose CDN, load balancer, WAF, DDoS protection, R2 object storage, TURN servers, Pages hosting Data accessed Encrypted HTTPS traffic; media binaries in R2; encrypted relay packets on TURN Region Global edge (PoPs near user) netcup GmbH Privacy policy Purpose Regional cell servers (US region) and self-hosted real-time media nodes Data accessed Spun data at rest for organisations homed in the US region; real-time audio and video relayed by the self-hosted media nodes Region Nuremberg, Germany (EU) and Manassas, Virginia (US) WhatsApp gateway Provides the API connection between Spun and WhatsApp. Sub-processor Purpose Data accessed Region Whapi.cloud Privacy policy Purpose WhatsApp Business API gateway, including its regional connections: in countries where the gateway has one, a new WhatsApp connection without Self Proxy reaches WhatsApp through a connection of the gateway itself in the country you confirm (the "Spun connection" on the connect screen) Data accessed All inbound/outbound WhatsApp message content, contact phone numbers, media Region EU / Cyprus; regional connection exit in the country you confirm, where available AI providers Process messages for AI features when enabled. Disable via your AI settings or PII redaction presets - see the Privacy Overview. Sub-processor Purpose Data accessed Region OpenAI, LLC Privacy policy Purpose AI compose, improve, summaries, smart replies, classification, search embeddings, Weave assistant, Whisper transcription, text-to-speech Data accessed Message content (or PII-redacted version) per request. Not used to train OpenAI&#x27;s models. Region United States Anthropic, PBC Optional Privacy policy Purpose Alternative large-language-model provider for AI text features, selected by configuration in place of OpenAI Data accessed The message content sent with that request (or its PII-redacted version). Not used for model training. Region United States Sofer.ai Optional Privacy policy Purpose Hebrew speech-to-text (the default transcription provider for Hebrew audio) Data accessed Audio file content per request Region United States AssemblyAI Optional Privacy policy Purpose Long-form audio transcription with speaker diarization (the provider used when a recording needs speakers told apart) Data accessed Audio file content per request Region United States Deepgram Optional Privacy policy Purpose Speech-to-text (Nova-3) Data accessed Audio file content per request Region United States Groq, Inc. Optional Privacy policy Purpose Speech-to-text (Whisper large-v3-turbo) when the Groq provider is chosen for a transcription Data accessed Audio file content per request Region United States Speechmati

## https://getspun.it/privacy/whatsapp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started WhatsApp privacy Staying inside WhatsApp&#x27;s rules WhatsApp privacy is not only about data law - it&#x27;s also platform compliance. Violating WhatsApp&#x27;s Business Messaging Policy can get your number limited or banned. Here is how Spun helps you stay clean. Security Overview Encryption Sub-processors Compliance WhatsApp Two layers of obligation Sending messages through WhatsApp means you have two simultaneous obligations: Privacy law (GDPR, Israeli PPL, CAN-SPAM, TCPA, country-specific telecom law) governs what you can store and message about, and requires consent, retention controls, and deletion rights. WhatsApp&#x27;s own terms govern how you can use the platform: opt-in requirements, anti-spam pacing, template rules for business API customers, prohibited content categories. Even a perfectly GDPR-compliant business can still get banned from WhatsApp for spam-like volume, low opt-in quality, or prohibited content. The features below address the WhatsApp-platform side specifically - privacy-law controls are documented across the other privacy pages. Consent & opt-in You must have permission to message every contact. Spun gives you the tools to capture, prove, and respect that permission. Opt-in source tracking Every contact can carry an opt-in source: existing customer, web form, in-person, referral, etc. Stored on the contact record so you can answer "where did this person consent" months later - required by most messaging-privacy laws. Automatic STOP / unsubscribe handling When a contact replies "STOP", "unsubscribe", "remove me" or your custom keywords, Spun marks them opted-out and suppresses outbound campaigns/automations. The chat itself stays open for 1:1 reply if they message you again. Customer-responsibility notice During onboarding and inside campaign tools, Spun reminds the operator that they must have permission to message every contact. The customer is the controller; Spun is the processor. Anti-spam & anti-ban controls Avoid being flagged by WhatsApp&#x27;s pattern detection. These controls govern how Spun paces, monitors and routes your WhatsApp activity. Campaign pacing Spun spreads broadcast sends across time with jitter to avoid spam-like bursts. Configurable per campaign. Helps your WhatsApp number stay below pattern-detection thresholds. Sending Health and preflight Every line carries a Sending Health score, our estimate from observable behaviour (replies, sending bursts, first-contact share, unanswered and single-tick messages, line age, disconnections). Before a campaign goes out, a preflight shows the recipients, first contacts, identical body and links, and you can always send anyway. Optional per-line guards, each of which can be switched off, cap first contacts per day, slow the pace when replies drop, and hold first-contact sends while the line looks restricted. The score is advisory: it is not a WhatsApp score, it never blocks a send, and we make no claim that it prevents bans. Where your WhatsApp connects from Spun never links a number straight from a data centre. Unless you choose Self Proxy, a new connection goes through a managed connection: before the QR code you confirm the country where you use WhatsApp. Where a Spun connection exists in that country, the channel reaches WhatsApp through it; where it does not, the channel goes through a temporary connection from a residential internet address in that country. The country cannot be changed after linking. If neither is available in your country, no QR is shown and you are offered Self Proxy. Self Proxy is the option you control: a small program on a computer you own opens an outbound tunnel, so the channel reaches WhatsApp from your own internet connection. If that computer goes offline the channel stops rather than reverting to a data-centre address or the managed connection, and the last computer carrying a linked session cannot be

## https://getspun.it/mcp/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Spun MCP Server Give your AI your business - not just a WhatsApp session. Connect Claude, ChatGPT or any MCP client to your Spun workspace. Your assistant sees what matters, drafts what helps, and sends only what a human approves - governed by your org&#x27;s rules, not the client&#x27;s config file. Early access Get started Setup guide MCP Dashboard https://api.spun.com/api/mcp What your assistant can actually do Business tools, human control, and nothing for you to host. A business layer, not a raw socket Your AI gets 103 purpose-built tools: a follow-up queue that surfaces what actually needs attention, semantic search across conversations, AI summaries, period reports and chat digests, business signals, tasks and projects, contact and label management, message statistics, campaign status, team operations, groups, scheduled sends and media - not a bare list of chats to paginate through. Human approval, in your team inbox AI drafts, you approve. Proposed sends land in an "AI sends" queue inside the Spun inbox with the real content, recipient, channel and the agent’s stated reason. Approving executes the send through the same checks as a fresh one; nothing goes out behind your back. Org admin controls Decide exactly what AI can touch: allowlist which WhatsApp numbers it sees, set quiet hours, scope it to labeled conversations (including an include-only mode), switch group chats off entirely - and hit the org-level kill switch at any time. Hard server-side quotas apply to every key on top. Secure, scoped media Your model can actually look at images and read voice-note transcripts - behind per-request key authentication and a dedicated media scope. No unauthenticated media links, no presigned download URLs, ever. Scoped keys with presets One-click key presets - read-only analyst, assistant without sends, assistant with sends - plus per-scope warnings, optional expiry, one-click revocation, and a deliberately high-friction grant for autonomous sending. Hosted remote - nothing to run No Docker container, no npx process, no QR session to babysit on your machine. Spun already manages your WhatsApp connection; the MCP server is a URL plus a key, and improvements ship server-side without you touching anything. The send flow AI drafts. Your team approves. The server sends. Approval cards are generated by the server from what will actually happen - sender channel, recipient, real content, schedule - never from the agent&#x27;s own description of itself. If the customer replied while the send was waiting, the approver sees the new message before deciding. Before a send reaches the card, the server also screens it for signs of prompt injection and data exfiltration and shows what it found; in autonomous mode a flagged send is moved to the approval queue instead of going out. 1 · AI submits The assistant proposes a send with its stated reason - clearly labeled as unverified agent text. 2 · Human approves The card shows the real channel, recipient, content and warnings, right in the team inbox. 3 · Server executes Approval re-runs every check - channel state, quotas, quiet hours - then delivers through the normal path. Intelligence layer Now live Beyond tools: an intelligence layer over your chats The MCP server gives your AI hands. The intelligence layer gives it prepared knowledge: period reports that read every message of a day and count what happened, and standing questions over your chats and groups ("digests") whose answers stay current as messages arrive - all backed by citations to the source messages. Reports and digests A period report reads every message of yesterday across up to 25 chats or all of them and counts bookings, complaints and requests, with the messages behind every number. Pin "what did we agree with this supplier?" to a group and a digest keeps the answer current - refreshed incrementally, with coverage counts an

## https://getspun.it/mcp/intelligence/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Spun Intelligence Layer Thousands of messages in. One answer, always current. Your WhatsApp holds the answers - buried in ten thousand messages. Spun lets you pin a standing question to any chat or group and keeps it answered as messages arrive, and builds a period report that reads every message of a day and counts bookings, complaints and requests, with every claim linked to the messages behind it. Read it in the app, in your daily summary, on your MCP Dashboard, or through your connected AI. Now live Get started See the MCP server Chat digests, period reports, the MCP Dashboard and daily-summary digests are live in the Spun app, and the ten report and digest tools are live on the hosted MCP surface. How it works Ask once. Stay answered. A digest is a standing question over one chat, several, or a whole group - "what did we agree with this supplier?", "which complaints are still open?". Spun folds new messages into the answer as they arrive; you never re-ask. 1 · Define the question Pick a chat or group, type the question, choose the answer language and how often it refreshes. You see a cost estimate before the digest exists. 2 · Spun keeps it answered New messages fold into the answer incrementally. Periodic full rebuilds re-read the window from scratch, so stale conclusions get replaced instead of accumulating. 3 · Read it instantly Opening a digest serves the prepared answer - no waiting on a model, no surprise cost. Refreshing early is always an explicit, visible action. Speed Prepared beats on-demand The fastest AI answer is the one that was ready before you asked. That is the whole architecture of this layer. Instant by design Digests, cards and summaries are prepared ahead of time - opening one is a database read, not a model run. No spinner, no thirty seconds of "thinking". Millisecond history reads Answers and their evidence resolve against your org’s indexed history - full depth, millisecond-scale, even while the WhatsApp number is offline. Faster agents, fewer calls An AI reading a prepared answer spends one tool call where a raw-API agent paginates through hundreds of messages - quicker replies, smaller token bills. Chat digests Standing questions, evidence-backed answers As many questions as you like per chat or group. Answers update incrementally - only new messages spend tokens - and rebuild from scratch periodically so the answer never drifts from the conversation. For the whole of a day, every message counted, a period report reads the closed period completely and opens every number to the messages behind it. Many questions per chat One supplier group can carry "open commitments", "price changes" and "delivery issues" side by side - each digest tracks its own question, on its own schedule. Rolling, not re-run Each refresh folds only the new messages into the standing answer, so a busy chat stays affordable. Scheduled grounding rebuilds re-derive the answer from the raw messages. "Why did Spun say this?" Every claim in an answer cites the source messages behind it. Tap a citation to see the original message - the answer is checkable, not just plausible. Coverage, stated honestly Each answer says what it looked at: "412 messages analyzed, 9 cited". You always know how much of the conversation stands behind what you are reading. Your language, your phrasing Answers are written in the language you choose per question - run an English operation over Hebrew chats, or the reverse. Screened before stored Customer messages are untrusted input. Answers are screened before they are stored, fabricated citations are dropped, and periodic rebuilds purge anything that should not have survived. Daily summary Now live Your digests, in your morning recap Spun already sends a daily summary of what happened across your inbox. Mark any digest "include in daily summary" and its current answer arrives as a section of that recap -

## https://getspun.it/tools/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Free Tools Free Tools Free WhatsApp link generator and QR code generator Create a WhatsApp link or a WhatsApp QR code for your number in seconds. Everything runs in your browser: no account, no watermarks, and nothing is ever added to what you generate. WhatsApp link generator Create a WhatsApp link (a wa.me click-to-chat link) for your number, with an optional pre-filled message, correctly formatted and URL-encoded. Open the tool WhatsApp QR code generator Make a WhatsApp QR code that opens a chat with your number. Download as PNG or SVG, add your own logo in the center if you want one. Open the tool Both tools are free and work without an account. Your number and message are processed on this page only and never sent to a server. WhatsApp chat analyzer Open an exported WhatsApp chat right in your browser and see who writes most, reply times, busy hours and the questions that got no reply. The chat never leaves your device. Open the tool Unlike the two generators above, the wheel runs on your own Spun page. Spin-to-win prize wheel A prize wheel on your own page that collects leads. Works with or without WhatsApp. Free without WhatsApp, no card. Open the tool New to click-to-chat links and WhatsApp QR codes? Read the WhatsApp guides . Guides that go with these tools: How to send links on WhatsApp · WhatsApp QR codes explained About Spun Spun (spun.com) is a shared WhatsApp inbox for teams. It connects to the WhatsApp number a business already uses through WhatsApp&#x27;s linked-device (QR) mechanism, so it needs no Business API and charges no per-message fees. Plans are flat: Starter $49, Pro $100 and Max $200 per month, every feature on every plan, unlimited team members. Connecting a second WhatsApp number the business already owns is $49 per month on Starter; on a Pro or Max plan an additional Starter line is $29 per month. Spun does not provide phone numbers or verification codes. Each team member can be restricted to specific conversations or customers. Runs in any web browser; native mobile apps are in beta. Made by Spun Life LLC. Not affiliated with WhatsApp or Meta. Explore every feature · See pricing Explore: Compare alternatives · Use cases by industry · Travel · WhatsApp guides · Message templates · Extension marketplace · Calendar · WhatsApp CRM · Tasks · File Sync to Cloud · Free Tools · Connect your AI (MCP) · WhatsApp for teams · API pricing explained · WhatsApp helpdesk · Documentation Beta phone apps for iPhone and Android: available to install after you connect your WhatsApp. © 2026 Spun by Spun Life, LLC Features Google Sheets Sync Pricing Contact Terms of Service Privacy Policy Security Privacy Features Data Deletion

## https://getspun.it/tools/whatsapp-link-generator/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Free Tools WhatsApp Link Generator Free Tools WhatsApp link generator: create a wa.me link with a message Create a WhatsApp link for your number in a few seconds. A wa.me link opens a WhatsApp chat with you the moment someone taps it, even if they never saved your contact. Pick your country, type your number, optionally add a message the visitor will see pre-typed, and copy the result. The link you get is a plain, official wa.me URL. Nothing is shortened, wrapped or tracked, so it will keep working for as long as WhatsApp exists and your number stays active. Country Afghanistan (+ 93 ) Albania (+ 355 ) Algeria (+ 213 ) Andorra (+ 376 ) Angola (+ 244 ) Antigua & Barbuda (+ 1268 ) Argentina (+ 54 ) Armenia (+ 374 ) Australia (+ 61 ) Austria (+ 43 ) Azerbaijan (+ 994 ) Bahamas (+ 1242 ) Bahrain (+ 973 ) Bangladesh (+ 880 ) Barbados (+ 1246 ) Belarus (+ 375 ) Belgium (+ 32 ) Belize (+ 501 ) Benin (+ 229 ) Bhutan (+ 975 ) Bolivia (+ 591 ) Bosnia & Herzegovina (+ 387 ) Botswana (+ 267 ) Brazil (+ 55 ) Brunei (+ 673 ) Bulgaria (+ 359 ) Burkina Faso (+ 226 ) Burundi (+ 257 ) Cambodia (+ 855 ) Cameroon (+ 237 ) Canada (+ 1 ) Cape Verde (+ 238 ) Central African Republic (+ 236 ) Chad (+ 235 ) Chile (+ 56 ) China (+ 86 ) Colombia (+ 57 ) Comoros (+ 269 ) Congo - Brazzaville (+ 242 ) Congo - Kinshasa (+ 243 ) Costa Rica (+ 506 ) Côte d’Ivoire (+ 225 ) Croatia (+ 385 ) Cuba (+ 53 ) Cyprus (+ 357 ) Czechia (+ 420 ) Denmark (+ 45 ) Djibouti (+ 253 ) Dominica (+ 1767 ) Dominican Republic (+ 1809 ) Ecuador (+ 593 ) Egypt (+ 20 ) El Salvador (+ 503 ) Equatorial Guinea (+ 240 ) Eritrea (+ 291 ) Estonia (+ 372 ) Eswatini (+ 268 ) Ethiopia (+ 251 ) Fiji (+ 679 ) Finland (+ 358 ) France (+ 33 ) Gabon (+ 241 ) Gambia (+ 220 ) Georgia (+ 995 ) Germany (+ 49 ) Ghana (+ 233 ) Greece (+ 30 ) Grenada (+ 1473 ) Guatemala (+ 502 ) Guinea (+ 224 ) Guinea-Bissau (+ 245 ) Guyana (+ 592 ) Haiti (+ 509 ) Honduras (+ 504 ) Hong Kong SAR China (+ 852 ) Hungary (+ 36 ) Iceland (+ 354 ) India (+ 91 ) Indonesia (+ 62 ) Iran (+ 98 ) Iraq (+ 964 ) Ireland (+ 353 ) Israel (+ 972 ) Italy (+ 39 ) Jamaica (+ 1876 ) Japan (+ 81 ) Jordan (+ 962 ) Kazakhstan (+ 7 ) Kenya (+ 254 ) Kiribati (+ 686 ) Kuwait (+ 965 ) Kyrgyzstan (+ 996 ) Laos (+ 856 ) Latvia (+ 371 ) Lebanon (+ 961 ) Lesotho (+ 266 ) Liberia (+ 231 ) Libya (+ 218 ) Liechtenstein (+ 423 ) Lithuania (+ 370 ) Luxembourg (+ 352 ) Macao SAR China (+ 853 ) Madagascar (+ 261 ) Malawi (+ 265 ) Malaysia (+ 60 ) Maldives (+ 960 ) Mali (+ 223 ) Malta (+ 356 ) Marshall Islands (+ 692 ) Mauritania (+ 222 ) Mauritius (+ 230 ) Mexico (+ 52 ) Micronesia (+ 691 ) Moldova (+ 373 ) Monaco (+ 377 ) Mongolia (+ 976 ) Montenegro (+ 382 ) Morocco (+ 212 ) Mozambique (+ 258 ) Myanmar (Burma) (+ 95 ) Namibia (+ 264 ) Nauru (+ 674 ) Nepal (+ 977 ) Netherlands (+ 31 ) New Zealand (+ 64 ) Nicaragua (+ 505 ) Niger (+ 227 ) Nigeria (+ 234 ) North Korea (+ 850 ) North Macedonia (+ 389 ) Norway (+ 47 ) Oman (+ 968 ) Pakistan (+ 92 ) Palau (+ 680 ) Palestinian Territories (+ 970 ) Panama (+ 507 ) Papua New Guinea (+ 675 ) Paraguay (+ 595 ) Peru (+ 51 ) Philippines (+ 63 ) Poland (+ 48 ) Portugal (+ 351 ) Qatar (+ 974 ) Romania (+ 40 ) Russia (+ 7 ) Rwanda (+ 250 ) Samoa (+ 685 ) San Marino (+ 378 ) São Tomé & Príncipe (+ 239 ) Saudi Arabia (+ 966 ) Senegal (+ 221 ) Serbia (+ 381 ) Seychelles (+ 248 ) Sierra Leone (+ 232 ) Singapore (+ 65 ) Slovakia (+ 421 ) Slovenia (+ 386 ) Solomon Islands (+ 677 ) Somalia (+ 252 ) South Africa (+ 27 ) South Korea (+ 82 ) South Sudan (+ 211 ) Spain (+ 34 ) Sri Lanka (+ 94 ) St. Kitts & Nevis (+ 1869 ) St. Lucia (+ 1758 ) St. Vincent & Grenadines (+ 1784 ) Sudan (+ 249 ) Suriname (+ 597 ) Sweden (+ 46 ) Switzerland (+ 41 ) Syria (+ 963 ) Taiwan (+ 886 ) Tajikistan (+ 992 ) Tanzania (+ 255 ) Thailand (+ 66 ) Timor-Leste (+ 670 ) Togo (+ 228 ) Tonga (+ 676 ) Trinidad & Tobago (+ 1868 ) Tunisia (+ 216 ) Türki

## https://getspun.it/tools/whatsapp-qr-code-generator/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Free Tools WhatsApp QR Code Generator Free Tools WhatsApp QR code generator: a free QR code for your number Make a WhatsApp QR code for your number. A customer points their camera at it and lands in a chat with you, optionally with a message already typed. It is the offline version of a click-to-chat link: counters, packaging, posters, table tents, business cards. Everything happens in your browser. The code is generated locally, downloads as PNG or SVG, and carries no watermark, wrapper or branding: the QR encodes a plain official wa.me URL with your number and nothing else. Country Afghanistan (+ 93 ) Albania (+ 355 ) Algeria (+ 213 ) Andorra (+ 376 ) Angola (+ 244 ) Antigua & Barbuda (+ 1268 ) Argentina (+ 54 ) Armenia (+ 374 ) Australia (+ 61 ) Austria (+ 43 ) Azerbaijan (+ 994 ) Bahamas (+ 1242 ) Bahrain (+ 973 ) Bangladesh (+ 880 ) Barbados (+ 1246 ) Belarus (+ 375 ) Belgium (+ 32 ) Belize (+ 501 ) Benin (+ 229 ) Bhutan (+ 975 ) Bolivia (+ 591 ) Bosnia & Herzegovina (+ 387 ) Botswana (+ 267 ) Brazil (+ 55 ) Brunei (+ 673 ) Bulgaria (+ 359 ) Burkina Faso (+ 226 ) Burundi (+ 257 ) Cambodia (+ 855 ) Cameroon (+ 237 ) Canada (+ 1 ) Cape Verde (+ 238 ) Central African Republic (+ 236 ) Chad (+ 235 ) Chile (+ 56 ) China (+ 86 ) Colombia (+ 57 ) Comoros (+ 269 ) Congo - Brazzaville (+ 242 ) Congo - Kinshasa (+ 243 ) Costa Rica (+ 506 ) Côte d’Ivoire (+ 225 ) Croatia (+ 385 ) Cuba (+ 53 ) Cyprus (+ 357 ) Czechia (+ 420 ) Denmark (+ 45 ) Djibouti (+ 253 ) Dominica (+ 1767 ) Dominican Republic (+ 1809 ) Ecuador (+ 593 ) Egypt (+ 20 ) El Salvador (+ 503 ) Equatorial Guinea (+ 240 ) Eritrea (+ 291 ) Estonia (+ 372 ) Eswatini (+ 268 ) Ethiopia (+ 251 ) Fiji (+ 679 ) Finland (+ 358 ) France (+ 33 ) Gabon (+ 241 ) Gambia (+ 220 ) Georgia (+ 995 ) Germany (+ 49 ) Ghana (+ 233 ) Greece (+ 30 ) Grenada (+ 1473 ) Guatemala (+ 502 ) Guinea (+ 224 ) Guinea-Bissau (+ 245 ) Guyana (+ 592 ) Haiti (+ 509 ) Honduras (+ 504 ) Hong Kong SAR China (+ 852 ) Hungary (+ 36 ) Iceland (+ 354 ) India (+ 91 ) Indonesia (+ 62 ) Iran (+ 98 ) Iraq (+ 964 ) Ireland (+ 353 ) Israel (+ 972 ) Italy (+ 39 ) Jamaica (+ 1876 ) Japan (+ 81 ) Jordan (+ 962 ) Kazakhstan (+ 7 ) Kenya (+ 254 ) Kiribati (+ 686 ) Kuwait (+ 965 ) Kyrgyzstan (+ 996 ) Laos (+ 856 ) Latvia (+ 371 ) Lebanon (+ 961 ) Lesotho (+ 266 ) Liberia (+ 231 ) Libya (+ 218 ) Liechtenstein (+ 423 ) Lithuania (+ 370 ) Luxembourg (+ 352 ) Macao SAR China (+ 853 ) Madagascar (+ 261 ) Malawi (+ 265 ) Malaysia (+ 60 ) Maldives (+ 960 ) Mali (+ 223 ) Malta (+ 356 ) Marshall Islands (+ 692 ) Mauritania (+ 222 ) Mauritius (+ 230 ) Mexico (+ 52 ) Micronesia (+ 691 ) Moldova (+ 373 ) Monaco (+ 377 ) Mongolia (+ 976 ) Montenegro (+ 382 ) Morocco (+ 212 ) Mozambique (+ 258 ) Myanmar (Burma) (+ 95 ) Namibia (+ 264 ) Nauru (+ 674 ) Nepal (+ 977 ) Netherlands (+ 31 ) New Zealand (+ 64 ) Nicaragua (+ 505 ) Niger (+ 227 ) Nigeria (+ 234 ) North Korea (+ 850 ) North Macedonia (+ 389 ) Norway (+ 47 ) Oman (+ 968 ) Pakistan (+ 92 ) Palau (+ 680 ) Palestinian Territories (+ 970 ) Panama (+ 507 ) Papua New Guinea (+ 675 ) Paraguay (+ 595 ) Peru (+ 51 ) Philippines (+ 63 ) Poland (+ 48 ) Portugal (+ 351 ) Qatar (+ 974 ) Romania (+ 40 ) Russia (+ 7 ) Rwanda (+ 250 ) Samoa (+ 685 ) San Marino (+ 378 ) São Tomé & Príncipe (+ 239 ) Saudi Arabia (+ 966 ) Senegal (+ 221 ) Serbia (+ 381 ) Seychelles (+ 248 ) Sierra Leone (+ 232 ) Singapore (+ 65 ) Slovakia (+ 421 ) Slovenia (+ 386 ) Solomon Islands (+ 677 ) Somalia (+ 252 ) South Africa (+ 27 ) South Korea (+ 82 ) South Sudan (+ 211 ) Spain (+ 34 ) Sri Lanka (+ 94 ) St. Kitts & Nevis (+ 1869 ) St. Lucia (+ 1758 ) St. Vincent & Grenadines (+ 1784 ) Sudan (+ 249 ) Suriname (+ 597 ) Sweden (+ 46 ) Switzerland (+ 41 ) Syria (+ 963 ) Taiwan (+ 886 ) Tajikistan (+ 992 ) Tanzania (+ 255 ) Thailand (+ 66 ) Timor-Leste (+ 670 ) Togo (+ 228 ) Tonga (+ 676 ) Trinidad & Tobago (+ 1868 ) Tuni

## https://getspun.it/tools/spin-to-win-wheel/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Free Tools Spin-to-Win Prize Wheel Free spin-to-win wheel The wheel that starts WhatsApp chats with your leads . Give visitors a reason to stop. And a reason to get in touch . Create a prize wheel with your own rewards and share it anywhere. With WhatsApp entry switched on, players message your business to unlock their spin, so every lead lands in Spun as a real conversation, ready for your reply. Create my free wheel Free to start, no credit card. Works without WhatsApp, too. Players don&#x27;t need an account. Example design: Harbor. Your wheel uses your own prizes, design and text. Your prizes. Your look. Your promotion. Prize name Real chance How many Per day Free dessert 40% 50 10 Coffee upgrade 35% 100 No limit Try again 25% 1 Choose your rewards Add your prizes and set the odds, stock, and daily limits. Page title Spin for a treat! 2 Pick your design Choose a wheel style and edit your campaign text. Game link yourbusiness.playmyoffer.com/summer-spin Embed on your website Inside the page or a corner button 3 Publish and share Share your game link or place the wheel on your website. See every setup step Example campaign ideas What could your customers spin for ? Some ideas to get you started. You pick the rewards and hand them out yourself. Café or restaurant Give their next visit a little extra. Example rewards Free dessert Coffee upgrade 10% off the bill Second drink free Online shop Make discovering your store more rewarding. Example rewards Free shipping 15% off the first order Bonus item in the box Free gift wrapping Salon or spa Add a surprise to their next appointment. Example rewards Treatment upgrade Free product sample 10% off the next visit Free add-on treatment Gym or studio Give newcomers a reason to try you. Example rewards Free guest pass Trial class Branded water bottle Discount on the first month Events and exhibitions Make your stand worth stopping at. Example rewards Branded gift Product sample Free consultation Show-only discount Store opening or product launch Put a spin on your launch. Example rewards Launch-day offer Free gift Product sample Early access to new products Tip: Choose rewards connected to what you sell, so your promotion attracts people interested in your business. One wheel. Plenty of places to share it. Share your game link wherever your customers are, or put the wheel right on your website. Instagram bio Put your game link in your bio. Email promotion Link to the wheel from your next email. Counter sign A QR code by the till at your café or shop. Exhibition stand A QR code that invites visitors to stop and play. On your website The wheel inside one of your pages. Corner button A button in the corner of your site that opens the wheel. For printed signs, turn your game link into a QR code with any QR code maker. Putting the wheel on your website Run it for free. Get the full power with WhatsApp. The free wheel collects names and contact details for you. Connect WhatsApp, turn on WhatsApp entry, and every player starts a chat with your business. Spun then helps you follow up, with AI that drafts your replies, reminders and automations. The free wheel compared with a wheel connected to WhatsApp Topic Free wheel Free, no card, no WhatsApp Wheel + WhatsApp Recommended With "Require WhatsApp before spinning" on How each lead reaches you Their name and a phone number or email, on your Leads tab. A WhatsApp message from the player, already open as a chat in Spun. Your first follow-up You reach out yourself, by phone or email, to someone who hasn&#x27;t heard from you yet. You reply in the chat they started, so they already know who you are. Winner message Winners see their prize on screen. No message is sent. Optional: winners get a WhatsApp message with their prize and how to redeem it. Follow-up tools Your Leads tab and the campaign&#x27;s Winners list. AI-drafted replies, chat summa

## https://getspun.it/tools/whatsapp-chat-analyzer/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Free Tools WhatsApp Chat Analyzer Free tool WhatsApp Chat Analyzer Export a chat from WhatsApp, open the file here, and see who writes most, how fast people reply, when the chat is busiest and which questions never got an answer. It works for one-to-one chats and groups. Your chat never leaves your device The file is read and analyzed by your own browser, on this page. Nothing is uploaded, nothing is saved, and no names or messages are sent to us or to any analytics service. Close the page and it is gone. Choose your exported chat or drag the .txt or .zip file here WhatsApp "Export chat" file, .txt or .zip (with or without media), up to 20 MB of chat text. See this live for every chat your business has Spun connects the WhatsApp number your business already uses and puts every chat in one team inbox. Ask Weave, Spun&#x27;s AI assistant, what is still waiting for a reply, and get daily reports and digests that sum up your groups, with nothing to export. Try Spun free What the analyzer measures Messages, words and share per person, activity by weekday and hour, the busiest days, the longest silence, media, voice notes, stickers and deleted messages, the top emojis, the first and last message, and whether it is a group or a one-to-one chat. Every number is counted straight from the file. There is no AI and no guessing. Reply time: a message is a reply when the message right before it came from someone else, at most 24 hours earlier. The reply time is the gap between the two, and each person&#x27;s figure is the median of their replies. Longer gaps start a new conversation and are not counted. Question that got no reply: a message ending with "?" (or the Arabic "؟") with no message from a different person within the time you pick, 4 hours by default. A question asked less than that time before the last message in the export is too recent to tell and is not counted as unanswered. Words: counted in written messages only. Photos, videos, voice notes, stickers and deleted messages have no words. Longest silence: the longest gap between two messages in the chat. Times: days and hours are shown exactly as written in the export, in the time zone of the phone that exported it. System lines such as "joined" or the encryption notice are not counted as messages. How to export a WhatsApp chat On iPhone Open the chat or group in WhatsApp. Tap the contact or group name at the top. Scroll down and tap Export Chat, then Without Media (faster) or Attach Media. Save the .zip to Files, then choose it on this page. On Android Open the chat or group in WhatsApp. Tap the three dots at the top, then More, then Export chat. Choose Without media (faster) or Include media. Save the file to your phone or send it to yourself, then choose it on this page. WhatsApp exports at most the latest 40,000 messages without media, or 10,000 with media. To analyze on a computer, send the file to yourself by email or a cloud drive first. Private by design This page has no upload. Your browser opens the file and does every count itself, in a background worker on this page. The chat, the names in it and the results are never sent to Spun or anyone else, and nothing is stored after you leave. We only record that the tool was used, with rough sizes such as "under 100 messages", never anything from inside the chat. Press "Analyze another chat" or close the page to clear the results. Related: How to analyze WhatsApp group chats · WhatsApp link generator About Spun Spun (spun.com) is a shared WhatsApp inbox for teams. It connects to the WhatsApp number a business already uses through WhatsApp&#x27;s linked-device (QR) mechanism, so it needs no Business API and charges no per-message fees. Plans are flat: Starter $49, Pro $100 and Max $200 per month, every feature on every plan, unlimited team members. Connecting a second WhatsApp number the business already owns is $49 pe

## https://getspun.it/whatsapp-for-teams/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home WhatsApp for Teams WhatsApp for Teams One WhatsApp number, your whole team WhatsApp was built for one person and one phone. Your business is neither. Connect the number you already use to Spun with one QR scan and give each teammate their own login: one shared inbox, one history, the roles you choose, and no Business API. Start Free Trial Sound familiar? The inbox lives in one pocket One phone holds every customer conversation. Whoever holds it is the bottleneck; everyone else is guessing. Four linked screens is not a team The WhatsApp Business app allows up to four linked devices, and every one of them acts as the same anonymous user: no logins, no roles, no record of who answered. "Did anyone reply to her?" Without a shared view, two teammates answer the same customer with different answers, or each assumes the other has it. Per-seat pricing taxes teamwork Classic team inbox tools charge per user per month, so growing the team means renegotiating the budget. What "WhatsApp for teams" should mean Teams do not just need more screens on one number; they need identity and structure on top of it: who is signed in, who is on which conversation right now, who said what, and who may see which customers. That is the layer WhatsApp itself does not provide, and the layer Spun adds. It works on your existing number, connected by QR code the way WhatsApp Web connects. There is no Business API application, no new number to move customers to, and no per-message template fees. The three ways to get multiple users on one WhatsApp number Route one: linked devices in the WhatsApp or WhatsApp Business app. Free, but capped at four companion devices, and every device acts as the same anonymous user. Workable for two people, painful for five. Route two: the WhatsApp Business API through a provider. Genuinely multi-agent, but you apply for access, usually move to a dedicated number, pay template fees per message plus a platform fee, and lose the normal app experience. Route three: Spun. It connects to your existing number as one linked device, then adds the team layer in its own inbox: a login for every teammate, four roles, partial access by filter, live presence and one shared history. No API, no migration, no per-message fees. Linked devices, the Business API and Spun, side by side Question WhatsApp Business app Business API via a provider Spun on your number How many people The phone plus up to four linked devices As many agents as the provider&#x27;s plan allows Unlimited team members Separate logins No, every device is the same user Yes, in the provider&#x27;s software Yes, each person signs in as themselves Roles and access None Depends on the provider Four roles, plus partial access by saved filter Who replied Not recorded Depends on the provider "Sent by" on every reply, visible inside Spun only Your current number Yes Usually a dedicated or migrated number Yes, connected by QR code Per-message fees None Template fees per message None Adding a teammate Free, until the fifth screen Often charged per seat Free, on every paid plan The four-device limit is WhatsApp&#x27;s own. Provider terms vary, so check the specific provider. What the team gets on one number A login per person Every teammate signs in as themselves, in a browser or the Spun app on iOS and Android, to the same shared inbox at the same time. Four roles, enforced Viewer, Team Member, Manager or Full Control, enforced on the server, with individual permissions adjustable per person. Partial access Share a saved filter or a pipeline board and a teammate sees only the conversations that match it, nothing else. See who is on it Initials on a chat show who is reading and who is typing, and every reply carries "Sent by" its author inside Spun. The customer sees only the number. Rotation and response targets A rotation labels new chats by teammate, first-response targets count 

## https://getspun.it/whatsapp-api-pricing/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home API Pricing WhatsApp API Pricing What the WhatsApp API actually costs. API pricing is genuinely confusing: Meta charges per template message by category and country, providers add their own fees on top, and the numbers change. Here is the honest breakdown, and the lane that skips all of it. Start Free Trial Sound familiar? Two bills, one channel You pay Meta per template message, then pay your BSP a platform fee, per-message markup, or both. Category maze Marketing, utility and authentication messages each carry different rates, different rules, and different country prices. Costs scale with success Per-message pricing means the better your campaigns perform, the bigger the bill. The meter is always running Budgeting is guesswork when every conversation has a variable price attached. How Meta prices the Business API (checked August 2026) Since July 2025, Meta charges the WhatsApp Business API per delivered template message rather than per 24-hour conversation. Template messages come in three paid categories: marketing, utility and authentication, each priced per country. Marketing is the expensive one; as a rough order of magnitude, a marketing template costs a few cents in most markets, with utility and authentication messages a fraction of that. Replies inside the 24-hour customer service window, called service messages, are free, and utility templates sent inside that window are free too. The prices per category and country are published on Meta&#x27;s developer rate card, and they do change; treat any specific number you read on a vendor site, including this page, as a snapshot to verify there. The provider layer: where the second bill comes from You cannot use the API raw without engineering effort, so most businesses go through a Business Solution Provider. BSPs monetise in three patterns: a monthly platform fee (commonly tens to a few hundred dollars), a per-message markup on top of Meta&#x27;s rates, or per-agent seat pricing for their inbox software. Many combine two of the three. That means the real cost of "WhatsApp API pricing" for a small team is typically: platform fee + agent seats + Meta template fees + any markup, before you have sent a single campaign. The lane without the meter If what you actually need is a team answering customers on WhatsApp, with automation, broadcasts to opted-in contacts, AI replies and CRM sync, none of that requires the Business API. Spun connects to your existing number like WhatsApp Web and charges a flat $49 to $200 per month with unlimited team members and no per-message fees at all. The API remains the right tool for some jobs: official green-tick verified templated notifications at massive scale, or strict compliance environments that mandate it. If that is you, our providers guide compares the BSPs honestly. If not, you can keep the number, skip the meter, and be running today. What you pay, lane by lane Cost component Business API via a BSP Spun (no API) Meta template fees Per delivered message, by category and country None Platform fee Commonly $0 to a few hundred $/month Flat $49 to $200/month, all features Agent seats Often priced per agent Unlimited members included Setup API application, number setup, template approval One QR scan on your existing number Cost growth Scales with message volume Flat as you grow Meta rates and BSP fee structures change; verify current numbers on Meta&#x27;s published rate card and each provider&#x27;s pricing page. What you get without the API Team inbox Unlimited agents on your existing number, with assignment and full history. Automation Auto-replies, chat flows, scheduled messages and AI triage, no templates to pre-approve. Careful broadcasts One-to-many messages to opted-in contacts, with built-in guardrails. AI replies and summaries Drafted answers and thread summaries on every plan. CRM and Sheets sync Native HubSpot sync, Googl

## https://getspun.it/whatsapp-api-providers/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home API Providers WhatsApp BSP Guide Choosing a WhatsApp API provider, honestly. Every BSP list on the internet is written by a BSP, and Spun is not one: we sit on the no-API side of the fence. That distance makes this guide more useful, not less. Here is how the provider landscape actually splits. Start Free Trial Sound familiar? Every list is an ad "Top 10 BSP" articles are written by the vendors in them. The rankings tell you who wrote the post. Apples versus infrastructure Twilio and 360dialog sell API plumbing; WATI and AiSensy sell finished software. Comparing them on price alone is meaningless. Fee structures hide totals Platform fee here, markup there, seats on top: the real monthly total only appears on your first invoice. Nobody asks the first question Which is: do you need the API at all? For many teams the answer is no, and no BSP will say so. The three kinds of "provider" Infrastructure BSPs, like Twilio and 360dialog, give you raw API access: you bring developers and build your own sender, inbox and logic. Pricing is Meta&#x27;s fees plus a small per-message or monthly infrastructure charge. Right when WhatsApp is a feature inside software you are already building. Platform BSPs, like WATI, AiSensy, Interakt, SleekFlow, respond.io, Gallabox and DoubleTick, bundle API access inside a finished product: inbox, campaigns, chatbots. Pricing stacks a platform subscription, often per-agent seats, and sometimes a markup on Meta&#x27;s fees. Right when you want official-API features like verified templated notifications at scale without building anything. And then there is the lane the lists skip: no API at all. Tools like Spun connect to your existing number the way WhatsApp Web does, and deliver the team inbox, automation and broadcast features most small and mid-sized teams were actually shopping for, at a flat price with no Meta fees. Right when your goal is a team running conversations, not templated blasts to a million contacts. How to choose in five questions One: do you need to message people who never wrote to you first, at real scale? That is the API&#x27;s home turf; pick a platform BSP. Two: are you embedding WhatsApp inside your own product? Infrastructure BSP. Three: is your team mostly answering inbound and following up? You likely do not need the API. Four: how price-sensitive are you to volume? Per-message pricing punishes growth; flat pricing does not. Five: do you need the green-tick official business account? Only the API provides it. The provider landscape at a glance Route Examples You pay Best for Infrastructure BSP Twilio, 360dialog Meta fees + small infra fee; you build the software Developers embedding WhatsApp in their own product Platform BSP WATI, AiSensy, Interakt, SleekFlow, respond.io Platform fee + seats and/or markup + Meta fees Template campaigns at scale, official verified sending No API Spun Flat $49 to $200/month, unlimited members Teams running real conversations on their existing number Fee structures summarised from public pricing pages, August 2026; verify current details with each vendor. If the answer is "no API": what Spun covers Multi-agent inbox Unlimited team members on the number you already use. Automation without templates Auto-replies, flows and scheduling with no approval queue. Broadcasts with guardrails One-to-many to opted-in contacts, built to protect your number. AI throughout Drafted replies, summaries, transcription and translation. Integrations HubSpot, Google Sheets, Zapier, n8n and MCP. Flat pricing No Meta fees, no seats, no markups. One predictable number. Up and running in an afternoon 1 Answer the five questions Scale outbound to strangers or embedded product: pick a BSP lane. Team conversations: keep reading. 2 Try the no-API lane free Connect your number to Spun with one QR scan and run your real workload in the trial. 3 Keep what works If you outgrow 

## https://getspun.it/whatsapp-helpdesk/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Helpdesk WhatsApp Helpdesk Support tickets, where your customers already are. Your customers will not install a support portal, and they do not answer email. They message your WhatsApp. Spun turns that stream into a working helpdesk: queues, owners, notes and history, without asking customers to change anything. Start Free Trial Sound familiar? Requests vanish into the scroll A support request is a chat message; twenty minutes later it is buried, unassigned and forgotten. No queue, no priorities Urgent and trivial arrive in the same stream with nothing marking which is which. Agents step on each other Without ownership, two agents answer the same ticket while a third goes unanswered. Ticket tools ignore WhatsApp Classic helpdesks treat WhatsApp as an afterthought channel, priced per agent on top. A ticketing model that fits chat Chat support does not need heavyweight ticket IDs and portals; it needs the same guarantees delivered lightly: nothing gets lost, everything has an owner, state is visible, and history survives. In Spun, labels are your queues and statuses, assignment is your routing, internal tasks are your escalations, and the chat itself is the ticket, with its entire history attached. AI does the drudge work: summarising a long back-and-forth before handover, drafting replies for the routine cases, and transcribing the voice notes customers insist on sending. After-hours chat flows catch the routine questions and promise a human in the morning, honestly. Helpdesk mechanics, chat-native Labels as queues New, In progress, Waiting on customer, Resolved: your statuses, filterable by anyone. Assignment and ownership Every open conversation has exactly one responsible agent, visibly. AI summaries Handover without archaeology: long threads compress into three lines. Tasks and follow-ups Escalations and promised callbacks become tasks with reminders. After-hours flows Auto-replies answer the routine and set expectations when nobody is on shift. Voice notes handled Automatic transcription makes voice requests searchable and skimmable. Up and running in an afternoon 1 Connect the support number The WhatsApp number customers already use becomes the helpdesk intake, unchanged. 2 Set up your queues Create labels for your statuses and priorities; scope agent access as needed. 3 Work tickets like a team Assign, resolve, label. Managers see the queue; customers just see fast answers. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Can I use WhatsApp as a helpdesk?","acceptedAnswer":{"@type":"Answer","text":"Yes. With Spun, one WhatsApp number becomes a shared support inbox with queues (labels), assignment, internal notes, tasks and full history, which covers what most teams need from a ticketing system, without customers leaving WhatsApp."}},{"@type":"Question","name":"Is there a ticketing system for WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Spun implements ticketing the chat-native way: the conversation is the ticket, labels are its status, and the assignee is its owner. There are no ticket numbers for customers to quote, because the chat history itself is the reference."}},{"@type":"Question","name":"How do agents avoid answering the same customer twice?","acceptedAnswer":{"@type":"Answer","text":"Assignment. A conversation with an owner is visibly taken; teammates see who has it and its status before they type."}},{"@type":"Question","name":"Does it integrate with the rest of our support stack?","acceptedAnswer":{"@type":"Answer","text":"Conversations can log to Google Sheets, sync contacts with HubSpot, and reach anything else through Zapier, n8n or MCP. If you run a classic helpdesk alongside, a ready-made n8n workflow turns WhatsApp conversations into tickets in Zendesk, Zoho Desk, Freshdesk, HubSpot Service Hub or Jira Service Management and sends agent replies 

## https://getspun.it/features/video-calls/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Video Calls Back to all features Feature Video calls that live next to the conversation A WhatsApp video call happens inside WhatsApp, phone to phone, and it stays there. Spun does not place that call, cannot join it, and does not try to. What Spun adds is a second calling layer that runs in the browser, in the same window as your shared WhatsApp inbox, so a conversation can become a face to face call without anyone changing app or hunting for a meeting link. This page explains what that layer actually is: a direct one to one call between two people signed in to Spun, and a group room that anyone can join from a link you paste into a chat. It also covers what the calls deliberately do not do. On this page Two kinds of call, built differently on purpose A Spun video call and a WhatsApp video call are not the same thing One to one: a direct call with nothing in the middle Group rooms: screen sharing, recording and guest links How a group room actually behaves What a guest link is, and what it is not Calling a WhatsApp contact into a room, step by step What the calls will not do Two kinds of call, built differently on purpose Spun has two calling paths, and knowing which one you are in explains almost everything about how a call behaves. One to one, between two Spun accounts. The audio and video travel directly between the two browsers. Nothing is recorded and nothing is stored. Group rooms, for three or more people or for anyone joining from a link. These run through a media server, which is what makes screen sharing, recording and in-call chat possible. A Spun video call and a WhatsApp video call are not the same thing The distinction matters, because the two solve different problems. A WhatsApp video call reaches someone through the app already on their phone, with no link to send and nothing to install. It is the right tool when the person you want is a customer who only knows you as a WhatsApp number, and it stays entirely inside WhatsApp: Spun neither places nor receives it. A Spun call reaches someone through the browser. For teammates that is the better trade, because the call opens beside the conversation you were already reading, with everyone signed in as themselves. For a customer, the bridge is the group-call guest link: start a group call, copy the link, and send it in their WhatsApp thread. They tap it, type a display name, and they are in, with no account and no download. A Spun call A WhatsApp video call Where it happens In the browser, beside the conversation you were reading In the WhatsApp app on a phone Who places it Spun WhatsApp. Spun neither places nor receives one. Joining without an account Yes, with a group guest link and a display name Not needed, they already have WhatsApp People in one call Two on a direct call, up to 32 in a group room Set by WhatsApp, not by Spun Screen sharing Group rooms only Not available through Spun Recording Group rooms only, and the host starts and stops it Not available through Spun Encryption One to one is end to end. A group room is encrypted in transit, and the media server decrypts in order to forward. WhatsApp&#x27;s own end-to-end encryption Best for Teammates, and any customer you can send a link to A customer who knows you only as a WhatsApp number Every row about Spun was read out of the shipped code before it was written here. The WhatsApp column states boundaries rather than guesses about how WhatsApp works internally. If what you actually need is a phone call to a customer rather than a video call, that is a separate feature: click to call from the chat header, provided by the Phone Calls extension. Related: How Spun connects to your WhatsApp number · WhatsApp Web for business: the complete guide One to one: a direct call with nothing in the middle When two Spun users call each other, the browsers negotiate a direct connection and the media flows 

## https://getspun.it/features/whatsapp-integration/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features WhatsApp Integration Back to all features Feature How Spun connects to your own WhatsApp number, without the WhatsApp Business API Spun connects to the WhatsApp number your business already uses through WhatsApp&#x27;s linked-device (QR) mechanism, the same one WhatsApp Web uses, so it needs no Business API and charges no per-message fees. Your team then works that number together in a shared WhatsApp inbox: WhatsApp Business with multiple users, each person signed in as themselves. There are two ways a piece of software can put a team behind a WhatsApp number. It can go through the official WhatsApp Business API, which means an application, a business verification, usually a dedicated number, message templates that need approving, and a bill that moves with your volume. Or it can link to the number you already use, the way WhatsApp Web links a computer, and add the team layer on its own side. Spun takes the second route. You scan a QR code once from the phone that owns the number, and the conversations start appearing in Spun. This page explains exactly what that means, including the parts that are worse than the API, so you can tell in a few minutes which route you actually want. On this page One QR code, the same mechanism as WhatsApp Web When you cannot scan a QR code How much history comes across, and who decides Do you need the WhatsApp Business API? What changes on your number, and what does not Staying connected, and what to do when it drops More than one number, and no number at all The honest limits of this route One QR code, the same mechanism as WhatsApp Web WhatsApp has a built-in system for putting your account on another screen: linked devices. When you open WhatsApp Web, it shows a QR code, you scan it from your phone, and the browser becomes a companion of your account. Spun uses that same door. In Settings, WhatsApp, Health you press Connect WhatsApp, a WhatsApp QR code appears, and you scan it from the phone with WhatsApp, Linked Devices, Link a Device, exactly as you would for the web client. Behind the QR, Spun does not talk to WhatsApp directly. It connects through a third-party WhatsApp Business gateway provider, which holds the session and relays messages to and from Spun. That is how nearly every multi-agent WhatsApp tool works, because direct WhatsApp Business API access is reserved for very large companies, and it has a real consequence you should know before you connect: the gateway necessarily sees your message contents in plain text as it relays them, and so does Spun, which is what makes the inbox, search and AI features possible at all. The two routes onto a WhatsApp number Spun links to your existing WhatsApp number with one QR code scan, the same linked-device mechanism as WhatsApp Web. Here is how that differs from the WhatsApp Business API, what each route costs you in setup and freedom, and the honest trade-offs of both. Spun linked-device route Your existing number One QR scan Gateway session Team inbox Minutes. No approval, no templates. WhatsApp Business API official route, via a provider Apply to a provider Business verification Dedicated number Template approval Provider inbox Days to weeks. Per-message fees. If there is no computer nearby when you need to scan, the reconnect screen offers Share QR link: open the link on any phone or tablet, enter the 3-digit PIN, and scan the QR that appears there. Related: WhatsApp QR codes and linked devices, explained · How WhatsApp data is handled in Spun When you cannot scan a QR code Scanning assumes two things that are not always true: that the phone holding the number is in your hand, and that you are sitting at a computer. Two other routes cover the cases where one of them is missing. The first is a linking code. Enter the number, and Spun gives you a short code that you type into WhatsApp on the phone under the option to link 

## https://getspun.it/features/translation-room/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Translation Room Back to all features Feature Everyone speaks their own language Spun translates WhatsApp messages automatically, in both directions and voice notes included, inside its shared WhatsApp inbox. For live conversations, a Translation Room lets each person on a call speak their own language and hear everyone else in theirs. There are two separate language features in Spun and they are easy to confuse. WhatsApp translation happens inside a chat: a message arrives in Portuguese and you read it in English, you type in English and it goes out in Portuguese. A Translation Room is a live call: several people join, each picks the language they want to speak and hear, and everyone hears everyone else in their own. This page covers both, starting with the one you are most likely to want first. On this page WhatsApp translation inside a conversation Translation Rooms: a live call in several languages at once Getting an outside participant in Why a room sometimes changes how it connects Costs and limits worth knowing WhatsApp translation inside a conversation Every chat has a globe icon in its header, and that is where translation lives. Open it and you get two tabs. The Messages tab has the two settings that matter: translate messages coming in to your language, and translate the messages you send into theirs. Turn both on for one conversation and that conversation becomes bilingual without either side doing anything differently. The customer keeps writing in their language and receiving your replies in it; you never leave English. The Audio tab does the same job for voice. You can record a voice note in your language and have it sent in theirs, preview the translated audio before it goes, hear their incoming voice notes played back in your language, and have every voice note transcribed to text automatically so you can read instead of listen. You can also tell Spun which language the contact actually speaks, which makes the speech recognition noticeably more accurate. If you only need one message translated rather than the whole conversation, hovering a message gives you a translate action for that message alone. Translation settings are per conversation, so a chat that is already in your language stays untouched, and turning translation on for one customer does not turn it on for everyone. Translation Rooms: a live call in several languages at once A Translation Room is a video and audio room where translation is the point rather than an add-on. Each participant chooses two things when they join: the language they will speak, and the voice they want to hear other people in. From then on the room does the work. Someone speaks, Spun transcribes what they said, translates it for each listener, and speaks it back in that listener&#x27;s language with the voice they picked. Because the translation is spoken rather than only written, a room can hold a real conversation between people who share no common language. Dubbing mode lays the translated audio over the original speech instead of replacing it, which keeps the speaker&#x27;s tone audible underneath, and the room keeps a running transcript you can read during the call or take away afterwards. More than one hundred languages to choose from, per participant rather than per room. Push to talk, so a crowded room does not turn into overlapping audio. A room code and a guest link, either of which gets someone in. A waiting room: guests wait until the host lets them in. Host controls: mute one person, mute everyone, silence a participant entirely, lock the room, or remove someone. A transcript, plus a video export that composes the participant grid with the subtitles burned in. Getting an outside participant in 1 Create the room Give it a name, pick your own language and the voice you want to hear. 2 Share the link or the code The guest link works from any browser. 

## https://getspun.it/features/api-access/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features API Access Back to all features Feature A WhatsApp API on your own WhatsApp number Spun gives you a REST API on the same number your team answers in its shared WhatsApp inbox: send text and media, read messages, update contacts and labels, and subscribe to webhooks. It sits in front of the number you linked by QR scan, so it needs no Business API and charges no per-message fees. Most of what a WhatsApp API is asked to do comes down to four things: send a message, look something up, change a record, and be told when something happened. Spun exposes all four over plain HTTP against the same number your team answers in the inbox, authenticated with a key you create yourself and scope to exactly what the integration needs. This page is the practical version: what the endpoints are, how authentication and scoping work, what happens when your WhatsApp line is offline at the moment you call, and where the machine-readable contract lives. On this page Keys, scopes and the blast radius of a leak What the WhatsApp API endpoints actually cover What happens when the WhatsApp line is offline Webhooks: being told instead of polling Limits and honest caveats Keys, scopes and the blast radius of a leak Authentication is a bearer token. You create a key in the app, it is shown to you once, and every request carries it in an Authorization header. Spun stores only a hash of the key, so a key that is lost cannot be recovered, only replaced. The part worth spending a minute on is scoping. A key is not simply "access to the account": it carries a list of scopes, and every endpoint checks for the specific scope it needs. A key with only read_contacts cannot send a message. A key with only send_message cannot enumerate your contact list. On top of scopes, a key can carry an expiry date and an IP allowlist, so a key issued to a server that has a fixed address stops working the moment it is used from anywhere else. send_message covers text and media sends, and reading a queued send back. read_contacts, read_messages and read_labels are the read side, separately grantable. manage_contacts and manage_labels cover creating, updating and labelling. check_phone answers whether a number is reachable on WhatsApp. manage_webhooks creates, lists and deletes webhook subscriptions. Request curl -X POST https://api.spun.com/api/integrations/send-message \ -H "Authorization: Bearer wap_0f3c9a1d7b524e86a1c05d9e2f7b48ac" \ -H "Content-Type: application/json" \ -d &#x27;{ "to": "+14155550142" , "text": "Your appointment is confirmed for Thursday at 10:00." , "idempotency_key": "booking-8871" }&#x27; Response HTTP/1.1 200 OK Content-Type: application/json { "success": true , "message_id": "yq0Zt9C1sK2mfE7x" } Sending a message. The idempotency key is optional; repeat the same call with the same key and you get the original message id back instead of a second send. Keys created for the Spun MCP server are deliberately refused on this API even when they are valid keys. The two surfaces have different approval semantics, and a key issued for one is not silently usable on the other. Related: Connecting an AI assistant instead of writing code What the WhatsApp API endpoints actually cover The surface is deliberately small and stable rather than an exhaustive mirror of the product. It exists so an external system can do the things external systems really need to do. Send: a text message, or media as either a URL or base64, with an optional caption. Contacts: create a contact, update one, and list contacts with cursor pagination. Labels: list the labels in the workspace, apply one to a conversation, remove one. Messages: list messages with cursor pagination, for syncing into a warehouse or a CRM. Check phone: confirm a number is on WhatsApp before you build a list around it. Queue: look up a send that was queued because the line was offline. Webhooks: create, l

## https://getspun.it/features/scheduled-messages/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Scheduled Messages Back to all features Feature Write it now, send it at the right hour You can schedule a WhatsApp message in Spun from the conversation itself, and Spun sends it from the server at the time you pick, on your own WhatsApp number. Your phone does not need to be awake, unlocked or running the app when it goes. The reason people want to schedule WhatsApp messages is almost never the writing. It is that the right moment to send is nine tomorrow morning, and they are thinking about it now, at eleven at night. WhatsApp itself has no answer for that, and the phone-based workarounds all share the same weakness: the phone has to be awake, unlocked and running the app at the moment the message is due. In Spun the send happens on the server. You write the message, choose a time, and close the laptop. Whether your phone is charging in another room makes no difference. On this page How to schedule WhatsApp messages in Spun Why it sends without your phone Changing your mind after you have scheduled Beyond a plain text message Scheduling one message is not the same as a campaign Limits worth knowing How to schedule WhatsApp messages in Spun 1 Open the scheduler In any conversation, click the clock icon next to the send button. 2 Pick a time Use a preset such as in one hour or tomorrow morning, or open the picker for an exact date and time. Times in the past are refused rather than silently accepted. 3 Write the message Text, or an image, document or voice note. Confirm, and it joins the queue for that conversation. 4 Check the queue The conversation shows a banner listing what is still pending for it, and the Scheduled panel in the sidebar shows every pending send across the whole workspace. Step 1. Choosing when it goes. The date and time picker is open over a message that is already written, so the send time is set without leaving the conversation. Step 2. The conversation says what is still pending for it, with the exact send time, above the normal thread history. Step 3. A pending message opens up, showing its send time next to the controls that change it or cancel it, right up until it goes. If your workspace has Google Meet connected, the scheduler can attach a fresh Meet link to the message, which is the short path from "let us talk Thursday" to a message that already carries the room. Why it sends without your phone Spun keeps a live connection to your WhatsApp line, and a background job on Spun&#x27;s side does the sending. It wakes on a short cycle, picks up whatever has come due, and sends it through your line. That is the whole mechanism, and it is worth understanding because it explains both the strength and the one real dependency. The strength: the send is not tied to any device. Your laptop can be shut, your phone can be in a drawer, and the message still goes at the time you chose. The dependency: it goes through your connected WhatsApp line, so if that line is disconnected when the message comes due, the send fails rather than silently waiting forever. When that happens the message is marked failed with the reason attached, so you can see what went wrong and retry it rather than discovering a week later that a follow-up never left. Related: Keeping your WhatsApp line connected Changing your mind after you have scheduled A scheduled message is not frozen. Until it sends you can move it to a different time, rewrite the text, or cancel it, from either the conversation banner or the Scheduled panel. Filter by status: pending, sent, failed, cancelled, or everything. Edit the send time on a pending message without rewriting it. Cancel one message, or cancel everything pending in one action. Retry failures rather than retyping them. Clear out old sent or cancelled entries when the list gets noisy. Beyond a plain text message Media: schedule an image, a video, a document or a voice note, not only tex

## https://getspun.it/features/smart-links/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Smart Links Back to all features Feature Links that tell you which conversation they started A Spun smart link is a one-tap link to your own WhatsApp number that also records which campaign, page or printed QR code each click came from. When that click turns into a message, Spun matches it to the conversation it started in your shared WhatsApp inbox. A WhatsApp link generator solves a small problem well: it turns your phone number into a link that opens a chat with a message already typed. Spun has one, it is free, and if that is all you need you should use it and stop reading. Smart links solve the problem that starts one step later. You put links in six places, conversations start arriving, and you have no idea which link produced which conversation. A smart link closes that loop: it records the click, and then recognises the message that click turns into. On this page How a smart link differs from a WhatsApp link generator Why the reference line exists, and when it does not work What the numbers actually tell you A link that triggers a reply Turning a link off, and letting it expire Where to put them How a smart link differs from a WhatsApp link generator You create the link against one of your connected WhatsApp numbers, give it a readable slug, and write the message you want pre-filled. Spun gives you back a short link. When someone taps it, three things happen before they ever see WhatsApp. Spun records the click, including the referring page and any UTM parameters on the link, and roughly where in the world it came from. It mints a token unique to that single click. Then it redirects the visitor into WhatsApp with your number and the pre-filled message, with the token quietly appended as a short reference line. The person sends the message. It arrives in your inbox like any other. Spun reads the reference off it, matches it back to the click it came from, and from that point the conversation carries its own origin story. Known crawlers are served a neutral page rather than the redirect, so a link preview generated when someone pastes your link into a chat does not turn into a phantom click in your numbers. Why the reference line exists, and when it does not work This is the honest part. Attribution on WhatsApp is genuinely hard, because the click happens on the web and the conversation happens in an app that tells you nothing about where the person came from. The reference token is the bridge, and it only works if it survives the trip. Most people tap the link and press send without editing anything, so it usually does. But someone can delete the pre-filled text, or type their own question instead. When that happens the click is still recorded and the conversation still arrives, they simply are not connected to each other. That is why the analytics show a match rate rather than pretending every click became a tracked conversation. A match rate below what you expected usually means the pre-filled message is too long or too odd, and people are rewriting it. What the numbers actually tell you Clicks over time, so a printed QR and a paid ad can be compared honestly. Matches and match rate: how many of those clicks Spun could tie to a real message. Conversations started, which is the number that matters to the business. Per click: the referring page, any UTM parameters, and the approximate country and city. The individual sessions, so you can look at one click and see the conversation it became. Related: Free WhatsApp link generator, no account needed A link that triggers a reply Because Spun knows which link a conversation came from, the link can drive what happens next. An auto-reply rule can be set to fire on a specific smart link, or on any smart link at all, which means the first message someone gets can be specific to the thing they clicked. Somebody arriving from a booking QR on a table can be answered 

## https://getspun.it/features/broadcast-campaigns/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Broadcast Campaigns Back to all features Feature One message to many people, sent like a person would Spun sends a WhatsApp broadcast message as individual messages from your own WhatsApp number, one conversation at a time, with randomised gaps and a quiet-hours pause. It needs no Business API and charges no per-message fees, and replies come back privately into your shared WhatsApp inbox. Sending a WhatsApp broadcast message to a few hundred contacts is not technically difficult. Sending it without getting the number limited is, and that is almost entirely a question of how fast the messages leave. A tool that fires four hundred identical messages in ninety seconds is not saving you time; it is spending your number. Spun sends campaigns one conversation at a time, with a real gap between each, and it will not let you go faster than the line can safely take. This page explains the controls: the ones you set, the ones Spun applies by default, and the one switch (Expert mode) that lifts the defaults for a manager who knows what they are doing. On this page What happens to each WhatsApp broadcast message when you press send Why a new number sends more slowly than an old one Choosing who actually receives it A quick broadcast and a campaign are two different tools What you can see afterwards Limits and cautions Choosing a line, or splitting across several Every guard is optional What happens to each WhatsApp broadcast message when you press send When you build a campaign you choose a pace, and the pace is a range rather than a fixed interval. Conservative leaves fifteen to thirty seconds between messages, normal leaves eight to fifteen, and the fastest setting leaves three to eight and is explicitly flagged as one to use only on an established number in good standing. Spun picks a random value inside the range each time rather than sending on a metronome, because a perfectly regular interval is itself a signal. Before you commit, a preflight panel shows the run as WhatsApp would see it: recipients, how many are first contacts, how many are unsaved, whether the body is identical for everyone, links, the send window, the duration at the pace you picked, the line’s age and its Sending Health. Four hundred recipients at a conservative pace is a couple of hours, and seeing that number before you press send is usually what stops someone reaching for the fastest option. The panel has two buttons, “Adjust” and “Send anyway”, and “Send anyway” always works; its footer says it plainly: our estimate from observable behaviour, it never blocks a send. Once the run is going, Auto-slow watches it. After 40 sends, if fewer than 15% of recipients have replied within 48 hours or more than 30% of sends are sitting on a single tick, the pace steps one preset slower and stays there; it never pauses a run by itself, and the second time it fires it suggests that you consider pausing. Conservative, roughly fifteen to thirty seconds apart. The right default for a new number, for group sends, or for any line that has had a warning. Normal, roughly eight to fifteen seconds apart. Suitable for most established lines. Fastest, roughly three to eight seconds apart, marked as a risk and worth avoiding unless the line has a long clean history. The preflight panel described above, on a real send. Nine recipients, the pace and the duration it implies, the line’s age and its health score, and two buttons: adjust it, or send anyway. The line along the bottom states the limit of the panel’s own authority, that it never blocks a send. The pace you choose is a request, not a guarantee of speed. The server caps it to what the channel can safely take, adds extra random jitter on top, and holds sends entirely during the quiet-hours window rather than delivering marketing at three in the morning. Why a new number sends more slowly than an old one A freshly c

## https://getspun.it/features/ai-auto-replies/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features AI Auto-Replies Back to all features Feature Answer automatically, without answering the wrong thing Spun can answer WhatsApp messages automatically: a rule decides whether to respond, and the AI decides how to word the reply, from your own knowledge base. It runs on your own WhatsApp number inside your shared WhatsApp inbox, and you can have it suggest a reply instead of sending one. A WhatsApp AI chatbot fails in two directions. Keyword rules are predictable but stupid: someone writes "how much does it cost to cancel" and the price list fires. Pure AI is smart but unpredictable: it will confidently answer a question about your refund policy that it invented. Spun separates the two decisions. A rule decides whether to respond at all, and to what. The AI decides how to word it. Both halves are configurable, and either can be dialled down to nothing, which is what makes it safe to switch on for a real customer inbox. On this page What can start a reply The guardrails that make it usable What a WhatsApp AI chatbot should and should not answer Suggesting instead of sending When a single reply is not enough Limits and honest cautions What can start a reply A rule begins with a trigger, and the range of triggers is what lets you be specific rather than blanket. A keyword, or a full regular expression when a keyword is too blunt. A first contact: the very first message from someone you have never spoken to. Outside business hours, which is the classic away message and the one most teams start with. A label, so a rule applies only to conversations already tagged a certain way. Everything, when you genuinely want every inbound message considered. Being a campaign recipient, so a reply to a broadcast is handled differently from a cold enquiry. Arriving through a specific smart link, so the answer can match the thing they clicked. AI intent: the message means something, whether or not it contains any particular word. The rule decides when. A trigger on the left, the action it fires on the right, and the two are chosen separately. Here a keyword match hands off to an AI reply rather than to a fixed one, which is the difference between a canned answer and a written one. The chatbot decides what. The instructions say what the conversation is for, the context setting controls how much of the history it reads before answering, and the handoff keywords take it out of the loop the moment someone asks for a person. Rules carry an explicit priority, and you decide whether a match stops there or lets later rules run too. That ordering is what stops the away message and the pricing reply from both landing at 9pm. Related: Links that trigger a specific reply The guardrails that make it usable Most auto-reply disasters are not wrong answers. They are the same answer four times in ten minutes, or a rule from a campaign three months ago that nobody turned off. The controls below exist for exactly those failures, and they are per rule. A cooldown, so the same rule cannot answer the same conversation repeatedly. A minimum cooldown applies even to a rule that sets none. Daily and lifetime caps on how many times a rule may fire at all. An expiry date, or a number of days to stay active, so a campaign rule turns itself off. Label include and exclude lists, so a rule can be kept away from VIPs or from anything a human has already claimed. A human-like delay before replying, drawn from a range, so answers do not arrive in the same half-second the message did. Wording variation, so a hundred people asking the same thing do not all receive a byte-identical sentence. What a WhatsApp AI chatbot should and should not answer The most useful control here is the confidence gate, and it is worth understanding because it is the thing that makes a keyword rule stop being stupid. A rule can require that the AI classify the message as genuinely matching th

## https://getspun.it/features/connection-region/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Connection Region Back to all features Feature Where your WhatsApp connection actually comes from Spun doesn’t offer a virtual number. Spun does not sell or provide phone numbers or verification codes. It works with a WhatsApp number you already run on a phone, connected through the same QR scan as WhatsApp Web. If you still need a number, the virtual numbers guide linked below explains which kinds work. When Spun links to your own WhatsApp number as a linked device, the session runs on a server whose region Spun detects from where you connect, and it warns you when that region looks wrong. Self Proxy can move the session onto your own home internet instead, so the address it runs from is genuinely yours. People look for a WhatsApp virtual number for sensible reasons: a business line that is not a personal phone, or a presence in a country they sell into. The number gets all the attention. The thing almost nobody thinks about until it breaks is the internet connection the session runs on. Spun connects to your number the way WhatsApp Web does, as a linked device, so it needs no Business API and charges no per-message fees. That session lives on a server, and that server has an address somewhere in the world. When that somewhere is a long way from where your phone is, the connection gets harder to keep. This page is about what Spun does about that by default, what it tells you when something looks wrong, and the one fix that is genuinely in your hands. On this page A WhatsApp virtual number does not change where the connection comes from What Spun does when you connect The warning you will see if the two stop agreeing Self Proxy: run the session from your own internet A second computer, and what happens when the first one sleeps Reusing a computer that is already running What this is not Who should turn this on A WhatsApp virtual number does not change where the connection comes from These are two separate facts about the same account, and they are easy to confuse. The number is your identity: it is what got verified, what customers save, and what a virtual number provider sells you. The connection is the live session: the machine currently holding a linked-device link to your account, and the address it reaches WhatsApp from. A virtual number changes the first fact and leaves the second one exactly as it was. You can buy a number in one country and still have your linked session running out of a datacenter on another continent. WhatsApp does not publish how it weighs any of this, and we are not going to pretend we know. What we can tell you is what the product does about it, because that part is observable. It shows up most often at the moment you link. Some people scan and are connected in seconds. Some people scan, watch it fail, scan again, and fail again. That second experience correlates strongly enough with a region gap that Spun says so on the QR screen itself, and offers the fix right there rather than leaving you to guess. Related: Virtual numbers for WhatsApp: what verifies and what gets banned · Can a shared Wi-Fi, VPN or datacenter connection get your WhatsApp banned? What Spun does when you connect When you ask for a QR code, Spun works out a connection region before it fetches the code, not after. It takes the region you asked for if you asked for one, otherwise the region saved on your workspace from last time, otherwise the country your browser appears to be connecting from, and only then a fallback. That answer is saved, so the next connection starts from the same place instead of drifting. Then it tries to route the session accordingly, and it either succeeds or it does not. That is the honest description. If your workspace has a Self Proxy computer connected and active, the session is pointed at it. If it does not, the session runs from the gateway server itself, on that server&#x27;s own addr

## https://getspun.it/features/email/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Email Back to all features Feature Email that stays inside the conversation Spun lets you email a contact from your own Gmail address without leaving their conversation in your shared WhatsApp inbox. The reply comes back into that same conversation, not into your mailbox. Email in Spun is not a second inbox. There are no folders to stay on top of, no unified mailbox, and nothing separate to check at the end of the day. There is one conversation per person, and email is one of the channels that conversation can carry, next to WhatsApp, SMS and Spun Chat. You open the channel picker beside the contact name, choose Email, write, and send. When they answer, the answer appears in the same thread you sent from. That framing decides nearly everything else on this page. Because you are writing to a person you already have a conversation with, Spun resolves the recipient itself from the contact record and refuses an address handed to it by the browser. You can copy other people in, picking them from your contacts or adding a new address that Spun checks first, but there is no BCC field at all. That is not an unfinished feature. It is the line between a conversation tool and a bulk mail tool, and Spun stays on one side of it on purpose. On this page How sending works, and why there is only ever one main recipient What the composer actually gives you How a reply finds its way back Reading what comes back, safely What the AI can do here, and what it is not allowed to do Limits, and the things Spun deliberately does not do Where email shows up in the rest of Spun Setting it up How sending works, and why there is only ever one main recipient The mail goes out through your own Gmail account. You connect it once, through a Google client that asks for a send-only scope: it can send as you, and it has no permission to read your mailbox. The tokens Google hands back are encrypted before they are stored, and nothing in Spun ever shows them again. It is a separate connection from the one Google Meet uses, so connecting one does not connect the other, and only the person who connected a mailbox can send from it. A shared team inbox is not a shared mail identity. When you press send, the server does the addressing. It takes the contact whose conversation you are in, reads the address on that contact record, and sends there. If the request arrives carrying an address of its own, the send is refused rather than trusted. The message Spun builds has exactly one primary recipient, and the code that builds it emits no Bcc header at all. Replying into a thread that already has other people on it is one case where more than one address is involved. You turn Reply all on, and Spun works out at send time who is already a participant in that thread. Somebody who has not been accepted into the thread yet is left out. You can also add people to the Cc line yourself, from your contacts or by typing a new address. Spun checks every one of them again at send time, and if someone cannot receive the email, it stops and tells you who instead of quietly dropping them. An address supplied by the browser instead of resolved from the contact: the whole send is refused. An address that arrived from an enrichment lookup rather than a real relationship: never emailable at all. A contact with no address on file: the channel picker says so, and offers to add one there. A marketing purpose: refused on this path outright. This channel is for correspondence, not campaigns. If you want one message to reach many people, that is a different tool with different machinery: recipient selection, pacing, and per-recipient reporting. Use broadcasts for that, and leave this channel for the one-to-one case it was built for. Related: How broadcast campaigns work What the composer actually gives you The subject line is the part most email tools get lazy about, so Spun writes it

## https://getspun.it/features/combined-thread/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Combined Thread Back to all features Feature One person, one conversation, whichever way they wrote Spun keeps one conversation per person in its shared WhatsApp inbox, and you can bring SMS, email, Spun Chat and Human Support into that same timeline. A conversation opens on one channel, and the others appear only when you turn them on yourself. People do not keep to one channel. The same customer sends a WhatsApp message on Monday, replies to your email on Wednesday, and texts you from a different phone on Friday because that was the number they had. In most tools those are three unrelated records in three places, and the work of putting them back together is yours. Spun keeps one conversation per person instead. That conversation can hold WhatsApp messages, SMS, email, Spun Chat, Human Support tickets and phone calls, all in one timeline sorted by one clock, so Wednesday sits between Monday and Friday no matter which channel each one arrived on. What it does not do is decide for you which of those channels you want on screen. You start on one, and you bring in the others yourself. On this page A combined thread is not a combined inbox What you see the first time, before you change anything Ticking a channel, and what a tick actually does Opening every chat on the same channel Which channels a given conversation actually has Which channel your reply goes out on Setting it up A combined thread is not a combined inbox This distinction matters enough to be the first thing on the page, because the two ideas sound alike and behave nothing alike. The merge in Spun happens inside one conversation with one person. It never happens across people. Your chat list is the chat list you already have: one row per conversation, ordered by whatever arrived most recently, with one unread count. There is no second list of email, no mailbox view per channel, and no second unread badge to keep at zero. Filtering the list by channel is a filter on the list that was already there, not a separate place to go. So there is no screen in Spun that shows you every email from everybody. There is a conversation with one person, and inside it, if you want them there, their emails sit next to their WhatsApp messages in the order things happened. That is the whole of it, and it is deliberate: a combined inbox recreates the problem it claims to solve, which is a pile of messages with no person attached to them. One conversation per person also means one place to look for context. The contact panel, the notes, the tasks and the history all hang off the same conversation, whichever channel the last message came in on. What you see the first time, before you change anything A user who has never opened the channel dropdown sees WhatsApp rows and nothing else. That is the default in the code, not a description of a typical setup: the stored view mode starts on WhatsApp with an empty set of extra channels, so a conversation opens showing one channel even when it holds messages on four. This is on purpose. A thread that quietly folded five channels together the first time you opened it would be a surprise, and surprises in a message list are expensive: you scroll past something because it did not look like the thing you were reading. So Spun shows you one channel, tells you in the dropdown which other channels this conversation has, and waits. Phone calls are the one thing that comes along without being asked for. A call row belongs to WhatsApp as far as the timeline is concerned, so calls appear whenever WhatsApp rows do, which is what anyone would expect of a call that was placed inside a WhatsApp conversation. The default channel is WhatsApp, and the default set of extra channels is empty. Nothing is hidden from you: the dropdown lists every channel this conversation actually has. Bringing another channel into the timeline is one click, and it stays

## https://getspun.it/features/round-robin/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Round Robin Back to all features Feature New chats, shared out in turn: round-robin rotation for a shared WhatsApp inbox Spun can auto-assign new WhatsApp chats to your team in turn: each new incoming one-to-one chat gets the next teammate’s name label. That keeps WhatsApp Business with multiple users fair, with an order, weights, working hours and pause dates you set, so the fastest person no longer takes everything. When several people answer one WhatsApp number, the first question about every new chat is "whose is this?". Without an answer, the fastest person takes everything, the quiet ones take nothing, and the chat that arrives at 12:58 is nobody’s. Rotation answers the question the moment the chat arrives. Every teammate has a label with their name on it, and each new incoming conversation receives the next person’s label, in turn. It is a small mechanism, deliberately: it labels, it does not lock, and the rest of this page is exact about both halves. On this page What rotation does Setting it up The controls for each person Who cannot take chats, and why the row says so What rotation deliberately does not do Working with the labels day to day What rotation does Everyone who can reply in the inbox, the owner and every teammate it is shared with, has a label carrying their own name, for example "Maria Garcia". The label is created automatically when a teammate accepts their invitation. With rotation switched on, each new incoming one-to-one chat is given the name label of the next person in the rotation, and the turn moves on. Only genuinely new incoming conversations are labelled. Group chats are left alone, and so are conversations your team started, because a chat you opened already has someone behind it. A conversation that already carries a name label is not labelled again, and a chat can still be given a second name label by hand when two people share it. Because the result is an ordinary label, everything that works with labels works with rotation: the chat list can be filtered to "mine", a saved filter can show one person’s chats, and the label is visible on the conversation for everyone. Applies to new incoming one-to-one chats only. Groups and conversations your team started are never labelled by rotation. One pick per chat, made once, in the order you set. The label is a normal label: filter by it, search by it, add or remove it by hand. How rotation hands out four new chats Spun spreads new WhatsApp chats across your team in turn. Each new incoming chat gets the next teammate’s name label, with an order, weights, working hours and pause dates. What rotation does, how to set it up, and what it deliberately does not do. The rotation order, weights and pauses you set Maria, weight 2 James, weight 1 Priya, paused until 1 Oct Next in turn New incoming chats each gets one name label Chat 1: label Maria Chat 2: label Maria Chat 3: label James Chat 4: label Maria Priya is skipped until her pause ends. The label never changes who can open the chat. Setting it up 1 Share the inbox with your team Each teammate gets their name label when they accept the invitation. Nothing to create by hand. 2 Open Labels, then the Rotation tab Only managers, meaning members with Full Control, can change the rotation. Everyone else can see it. 3 Turn on the people who should take chats Each row is a teammate. Switch on the ones who take new conversations and leave the rest off. 4 Put them in order Drag the rows on a computer, or use the up and down buttons on a phone. 5 Set weights, hours and pauses where you need them All optional, all per person. The next section explains each. 6 Switch rotation on From that moment each new incoming chat receives the next person’s label. The tab shows who gets the next chat, when the last one was labelled, and how many people are taking chats. Related: WhatsApp for teams: roles, sharing 

## https://getspun.it/features/pipeline/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Sales Pipeline Back to all features Feature A sales pipeline that lives on your WhatsApp chats The Spun pipeline is the WhatsApp CRM side of its shared WhatsApp inbox: every contact sits in one stage of a kanban board, and you move it from the chat, from the contact panel or by dragging the card. You can run more than one board, and every move records who made it and when. Most WhatsApp businesses track deals in their head, or in a spreadsheet that was accurate last Tuesday. The conversation is in one place, the stage of the deal is somewhere else, and the two drift apart the moment someone is busy. The Spun pipeline puts the stage on the conversation. Every contact sits in exactly one stage of a board, you move it from the chat, from the contact panel or by dragging the card, and every move is recorded with who made it and when. The rest of this page is what that includes, as shipped, and where it stops. On this page What the pipeline is Moving cards, undoing, and not overwriting a teammate New leads can enter on their own What a card lets you do without leaving the board More than one board What happens when a card enters a stage Sharing a board, dragging chats, and suggested moves What the pipeline deliberately does not do What the pipeline is The Pipeline tab in the sidebar shows a board: one column per stage, plus an Unstaged column for contacts that are not in the pipeline yet. A new workspace starts with the sales stages New, Contacted, Qualified, Proposal, Won and Lost, and every contact is a card you can drag between columns. You do not have to open the board to work with it. Right-click a chat in the chat list, or long-press it on a phone, and choose "Set stage". The contact panel has a Pipeline section that shows the current stage and the last three stage changes, each with who made it and when. If the chat is from a number you have not saved yet, the same menu offers "Save & stage": one dialog that saves the contact with the name from WhatsApp and the number already filled in, and puts it straight into the stage you picked. The chat list gets a row of stage chips above it, so you can narrow the list to one stage without leaving the inbox. Setting a stage needs the permission to move pipeline cards; "Save & stage" additionally needs the permission to create contacts. One board per workspace to start, with a Manage pipeline screen for its stages. Stage set from the chat menu, the contact panel or the board. Every move recorded with the person and the time. Stage chips filter the chat list to one stage. Related: The WhatsApp kanban landing page Moving cards, undoing, and not overwriting a teammate Moving a card takes effect immediately and shows an Undo for a few seconds; Ctrl+Z works on the board too. If a teammate moved the same contact first, your card snaps back and Spun tells you who moved it, instead of silently overwriting their change. Tick several cards to move them together, and the result reports any that could not move. A stage that means a lost deal asks for the reason before the move is recorded, so "Lost" in your history always says why. Managers add, rename, reorder and archive stages from Manage pipeline; a stage that still holds contacts cannot be archived until they are moved somewhere else, and stages are archived rather than deleted so past history keeps its labels. Cards come in two densities. On a phone the board is a swipeable pager, one column at a time, with a Move-to menu on each card in place of dragging. New leads can enter on their own The first time you open the pipeline you are asked once whether new leads should be added to the board automatically. The switch is on by default, and your answer is remembered; you are not asked again. With it on, a contact lands in your entry stage when they write to you in a one-to-one chat, when you save a number that has already written 

## https://getspun.it/features/spin-wheel/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Spin-to-Win Back to all features Feature A prize wheel where every entrant messages you first Lead Games publishes a spin-to-win wheel on your own page, and with "Require WhatsApp before spinning" on, every entrant sends your business a WhatsApp message before the wheel unlocks. Each lead then arrives in your shared WhatsApp inbox as a conversation they opened, so following up is a reply rather than a cold first message. The usual lead magnet collects a phone number and leaves you with the hard part: a list of strangers you now have to message cold, from a WhatsApp number that has never spoken to them. Cold first messages are exactly what WhatsApp weighs against a business account. Lead Games turns that around. You publish a spin-to-win page at yourbusiness.playmyoffer.com, and by default a participant has to send your business a WhatsApp message before the wheel unlocks. The lead arrives as a real conversation they opened, so following up is a reply, not a first contact. This page is what ships, how the two entry modes differ, and where the game deliberately stops. On this page What a Lead Games campaign is Two entry modes, and why the default is WhatsApp first Works without WhatsApp Prizes, odds and stock How the wheel looks Running a campaign Where the game meets your inbox Embedding the game on your own website What the game deliberately does not do What a Lead Games campaign is A campaign is a public page at yourbusiness.playmyoffer.com/your-campaign: a prize wheel, a short entry form with the fields you chose, and a strip beside the wheel listing the prizes on offer. You build it in Spun under Settings, Lead Games, with a name, a page address, start and end times, a maximum number of entries, a daily entry limit, how many days unverified entries are kept, the rule for when an entry becomes a lead, and bot protection on the form. Only organization managers see and use the Lead Games screen; everyone else sees a note that managers run it, and the server refuses the requests anyway. Your business name becomes the game hostname on the Hostnames tab. A name is reserved for your business for life; Detach only disables it. Until a participant is eligible to spin, the wheel shows as locked, with copy explaining what unlocks it. Once eligible it becomes armed and ready. Landing on a real prize shows confetti; a no-prize result never does. One public page per campaign, on your own playmyoffer.com hostname. Built and run from Settings, Lead Games, by managers only. Three tabs: Campaigns, Leads and Hostnames. Two entry modes, and why the default is WhatsApp first The campaign editor has one switch titled "Require WhatsApp before spinning", and it is on by default. In this mode a participant fills in the form, then sends your business a WhatsApp message containing their entry code from their own phone, and only then can they spin. Every completed entrant has therefore messaged you first: they are a contact in your inbox with a conversation already open, and your follow-up is a reply inside a chat they started. The editor asks you to pick the receiving number, shows the number participants will message, and warns if that number is disconnected. In required mode the phone field on the form can be left off entirely, because the WhatsApp message supplies the number. Switched off, entrants spin without WhatsApp. There is less friction, and the page offers a "Continue on WhatsApp" link afterwards, but there is no guarantee you can reach every participant through WhatsApp. The editor says plainly that required mode may reduce completed entries; that is the trade you are choosing. In both modes the participant is the one who presses Send. Spun never writes to an entrant first, and the game never launches promotional follow-up on its own. Require WhatsApp before spinning: on (default) Off Order of events Form, WhatsApp message 

## https://getspun.it/features/whatsapp-marketing/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features WhatsApp Marketing Back to all features Feature WhatsApp marketing that respects the limits WhatsApp enforces Spun runs WhatsApp marketing campaigns from your own WhatsApp number, paced one conversation at a time so they stay inside the limits WhatsApp is understood to enforce. It needs no Business API and charges no per-message fees, and every reply lands in your shared WhatsApp inbox. Most WhatsApp marketing tools sell speed. They fire hundreds of identical messages in a few minutes from a number with no history, and the number is limited or banned within days. The tool is not saving you time; it is spending your number. Spun takes the other side of that trade. It connects to the number you already use, sends one conversation at a time with a real gap between each, holds a new number back for its first week, budgets first contacts per day, and prefers campaigns where the customer messages you first. This page lays out the limits WhatsApp is understood to enforce, what Spun does about each of them, and why running several numbers is a strategy rather than a workaround. It also says plainly what none of this can do. On this page What WhatsApp marketing looks like in Spun The limits WhatsApp enforces, as far as anyone can tell What Spun does about each of them, in the order it happens The safest campaign is the one where they message you first Several numbers as a strategy, not a workaround Where the connection comes from matters too What this is not, and what it cannot do What WhatsApp marketing looks like in Spun Everything runs on the number your business already answers, linked the way WhatsApp Web links a computer, with the team layer on Spun&#x27;s side. Campaigns leave from that number, replies come back to a shared inbox where the team answers them, and the customer sees an ordinary conversation. Broadcast campaigns: one message to many people, sent one conversation at a time at a pace you choose, with audiences built from labels and segments rather than an uploaded list of strangers. Scheduled messages: write it now, send it at the right hour, per conversation. Spin-to-win lead games: a prize wheel on your own page where, by default, every entrant has to message you on WhatsApp before the wheel unlocks. Replies in one shared inbox, assigned and answered by the team, with each contact&#x27;s history in one thread. Several WhatsApp numbers on one account, with a campaign able to split across them. Related: How the broadcast controls work in detail · The spin-to-win wheel The limits WhatsApp enforces, as far as anyone can tell WhatsApp publishes no number for the app. It judges behaviour: how fast messages leave, how many go to people who never saved you, how much of it is identical, and how many people block or report you. What follows are the thresholds people who run many business numbers report, not figures WhatsApp has ever confirmed, and they are the assumptions Spun&#x27;s defaults are built around. What WhatsApp is understood to score What it looks like in practice What Spun does about it Velocity Under about 30 messages an hour is reported as safe; above 60 the risk rises sharply. Even a brief burst of five a minute is reported to draw attention. Paced sends with a random gap inside the range you chose, a server-side cap on top, and quiet hours during which nothing leaves. A new or quiet number that starts blasting Under about 200 a day until a number has three weeks of history, and 20 to 50 a day on a brand-new one. A warm-up tier of about three messages a minute for the first week, and a daily first-contact budget of 50 while the line is under 30 days old, 150 after. Unsaved recipients Messages to people who never saved your number, especially many in a row. Audiences from the workspace, a first-contact budget that defers the overflow to the next day, and a wheel that makes the customer message y

## https://getspun.it/features/group-intelligence/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Group Intelligence Back to all features Feature Never miss a lead in a busy WhatsApp group: AI monitors with a reason for every signal Spun Group Intelligence watches the WhatsApp groups you choose and flags likely business opportunities as signals, each with a confidence score and the reason it was flagged. It never posts in a group or sends a message on its own: it tells you, inside the same shared WhatsApp inbox your team answers from, and you decide. The best leads often arrive in a group you are barely reading: "anyone know a good accountant?", "we are moving offices next month", "looking for someone who can print 500 of these by Friday". By the time you scroll back, someone else has answered. Group Intelligence reads those groups for you. You pick the groups, say what counts as an opportunity, and Spun turns matching messages into signals: each one scored for confidence, each one with a sentence explaining why it was flagged, each one a click away from the original message. It never answers anyone. It tells you, and you decide. On this page What a monitor does Beyond leads: analyze the groups you already run Setting up a monitor The controls, and what each one is for Working with signals Shared pools: one radar for your whole circle What it costs and where it stops What a monitor does A monitor is one question asked of a set of groups: "who in these groups needs what we sell?", "who is complaining about a competitor?", "who is hiring?". You choose the groups, write the objective in your own words or start from a ready-made recipe, and optionally add keyword triggers, words that should always be looked at closely whatever the AI thinks. From then on, every new message in those groups is read against the objective. A match becomes a signal in the Signals tab with a confidence score, a short "Why" line quoting the reason, the group it came from and a link to the original message. Signals are grouped into High confidence (80% and up), Medium (65% and up) and Low, and you set the minimum a monitor is allowed to raise. Voice notes count too. Switch on "Include transcribed voice notes" and a spoken "does anyone do kitchen renovations?" is caught the same way as a typed one. Watches only the groups you add to the monitor, and only after you confirm you are authorized to monitor them. Objective as a recipe or as free text, plus optional keyword triggers that are always examined. Every signal carries a confidence score, the reason it was flagged and a link to the message. Text and transcribed voice notes; nothing is ever posted or replied on your behalf. From three groups to a short list of signals Spun watches the WhatsApp groups you choose and flags business opportunities as signals, each with a confidence score and the reason it was flagged. Immediate, daily or weekly alerts, voice notes included, a scan of recent history, shared pools with your professional circle, and nothing ever posted on your behalf. Groups you chose after the consent step Neighbourhood buy & sell Industry professionals Alumni network Monitor: "who needs a plumber?" objective, keywords, min confidence Signals score, reason, link to the message High 92%: "any plumber free today?" Medium 71%: "kitchen tap keeps dripping" Immediate alert in Spun Chat Every other message stays where it was. Nothing is ever posted in the group. Beyond leads: analyze the groups you already run Monitors are for the moments you want flagged as they happen. Write the objective for your own groups, for example "flag booking requests, cancellations and payment reminders in our partner groups; name the group and how urgent it is", and every match arrives as a signal. When your business runs inside dozens or hundreds of groups, you also need the full picture: what came in, who on your team answered, what is still open. For that, ask Weave, Spun&#x27;s AI assistant. It re

## https://getspun.it/features/contact-circles/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Contact Circles Back to all features Feature Contact Circles: see who belongs together, from any chat In the Spun WhatsApp CRM, a Contact Circle groups the people who belong together, such as a client company’s staff, a family or a committee, and gives each one a role inside it. Open any member’s chat in your shared WhatsApp inbox and the rest of the circle is in the contact panel, one click away. A WhatsApp inbox lists people one by one, but the people you deal with do not work one by one. The five staff at a client company, a family that books together, a school committee, a project team: when one of them writes, the chat in front of you knows nothing about the other four, or about who among them decides and who only asks. A circle puts those people together and gives each one a role that only means something inside that circle. Open any member’s chat and the others are listed beside it, with their roles, one click from their own chat. It is a way for your team to organize contacts, and the rest of this page is exact about what it does and where it stops. On this page What a circle is What you see when a member writes Roles that only mean something inside the circle Building a circle Circles across the inbox Who can see and change circles What a circle deliberately is not What a circle is A circle is a named group of contacts that belongs to your account, for example "Acme Ltd" for the people you deal with at one client company. Each member can have a role in that circle, such as Boss, Secretary, Tech or Accounting, or any role you type yourself. The role describes the person inside that circle only: someone can be the Boss in one circle and an ordinary member of another. A contact can belong to several circles, and a circle can hold up to 200 people. Every circle has a name, unique within your account, and can have a color and an icon so it is easy to recognize at a glance. Members are people: saved contacts, or chats with a person. WhatsApp groups, newsletters and Spun chats cannot be added. Adding a chat whose number is not saved yet creates an unsaved contact named with the phone number, so nothing has to be prepared first. Circles sit alongside the contact’s company, department and job title fields. They do not replace them. A deleted contact leaves its circles. An archived contact stays listed. One circle, seen from one member’s chat Spun Contact Circles group the people who belong together, like a client company’s staff, a family or a committee, and give each one a role inside the circle. Open any member’s WhatsApp chat and the rest of the circle is in the contact panel, one click away. How circles work and what they deliberately do not do. Acme Ltd, a client company five people, each with a role in this circle Acme Ltd 5 members This chat James, Secretary Maria, Boss Priya, Accounting Tom, Tech Sarah Miller, Employee Open any member’s chat and the others appear in the contact panel. Click one to jump to their chat. What you see when a member writes Open the chat of anyone in a circle and the contact panel shows a Circles section on its Main tab, just below Labels. Each circle lists its other members with their roles, and the person whose chat is open is marked "this chat". Click any member to go straight to their chat. So when the secretary at a client writes to confirm a visit, the boss who has to approve it and the technician who will turn up are on the same screen, one click away. A member with no phone number or email saved cannot be opened, and the row says so instead of failing silently. The same Circles section, with the same controls, appears when you open a contact on the Contacts page. Roles that only mean something inside the circle A role belongs to the membership, not to the contact. That is what lets one person carry a different role in each circle they are in, while their contact card st

## https://getspun.it/features/voice-chatbot/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Voice Chatbot Back to all features Feature Answer voice notes with a voice note Yes, the Spun voice chatbot can answer a WhatsApp voice note with a voice note, written from your own instructions and knowledge base and spoken in the customer&#x27;s language. It works on your own WhatsApp number, and handoff words let a customer reach your team instead. Many people would rather talk than type. They send a voice note from the car, between lessons or while cooking, and a typed paragraph in return feels like an answer to a different conversation. The Spun voice chatbot answers in kind. When someone sends a voice note to your WhatsApp number, Spun transcribes it, writes the answer from your own instructions and knowledge base, turns that answer into speech and sends it back as a voice note. The person hears a reply without ever having to read one. On this page What happens when a voice note arrives It answers from your material, not from guesswork What you control When it stays quiet on purpose Limits and honest cautions Setting it up What happens when a voice note arrives 1 The voice note is transcribed Spun turns the recording into text, so the bot works from what was actually said. 2 The answer is written The AI Chatbot writes the reply using the instructions you gave it, the recent conversation and anything relevant in your knowledge base. The person sees "typing" while this happens. 3 The answer is spoken The reply is turned into speech in the voice you chose. The person sees "recording" while the audio is made. 4 It arrives as a voice note The answer is sent in the same chat as an ordinary WhatsApp voice note, and in your inbox it is labeled "Sent by voice chatbot" so your team can tell it from their own messages. It answers from your material, not from guesswork The voice chatbot is not a separate bot with its own brain. It is the AI Chatbot you already configure, answering out loud. Whatever you wrote in its instructions applies: what it is for, how it should speak, what it must never promise. It also reads your knowledge base before answering. Upload your documents, FAQs, course notes or price lists, or import pages from your website, and the bot looks up the relevant parts for each question. That works across languages too, so a question asked in Hindi or Spanish can still be answered from an English document. A good test before switching it on for real customers: record the five questions you hear most often and listen to the answers. If one sounds wrong, the fix is almost always a clearer instruction or a missing document, not a different setting. Related: How the AI Chatbot and auto-reply rules work What you control When it is active: always, only during business hours, or only outside them. These are the AI Chatbot&#x27;s own modes, shared with its text replies. The voice: pick one of six voices as the default. The language: detect it from each voice note, or always answer in one language you choose. A fixed language is steadier when recordings are short or noisy. What happens if the voice cannot be produced: send nothing, or send the written answer as a text message instead. Handoff words: when the person says one of them, the bot sends your handoff message as text and steps back so a person can take over. When it stays quiet on purpose A bot that talks over your own automations or your team is worse than no bot. The voice chatbot steps aside in a few clear cases. An auto-reply rule already answered that voice note from its transcript. One answer is enough. Another automation is already running the conversation. It has already answered that voice note. A delivery retry never produces a second spoken reply. Your WhatsApp line is disconnected, or the AI Chatbot is switched off. Limits and honest cautions Spoken answers are kept short, a few sentences. That is deliberate: a two-minute voice note from a bot

## https://getspun.it/features/reports/
Spun Communication, Spun Smarter Home Features Pricing Support en Sign in 7-day free trial Get Started Home Features Reports and Digests Back to all features Feature Reports and Digests: a daily report of your WhatsApp, with every number explained In the Spun WhatsApp CRM, a period report reads every message of a finished day or date range across the chats and groups you choose, sorts what it finds into bookings, complaints and requests, and counts them. A rolling digest keeps one standing question answered as messages arrive. Both live in Settings under Digests, and both show the messages behind what they say. A manager’s morning question is simple: what happened yesterday, how many, and who answered. A busy WhatsApp number buries the answer in hundreds of messages across dozens of chats. A report that reads a sample, or that guesses a total, is worse than no report, because it looks finished. Spun’s period reports are built the other way round. The report reads every readable message in the period, every count is produced by counting records, never by a model writing a number, and every number opens to the messages that make it up. The rest of this page is exact about what that means and where it stops. On this page Two kinds of answer What a period report reads Templates and what they count "Why this number?" Setting one up Versions, changes and corrections What it costs Rolling digests From your connected AI What a report deliberately does not do Two kinds of answer Settings > Digests holds two things that look alike and work differently. A period report covers a closed period completely. A rolling digest covers a question continuously. Period report Rolling digest Covers A finished day or date range, midnight to midnight in your timezone The newest messages, as they arrive Reads Every readable message in the period At most 500 messages per refresh, oldest unread first Answers Counts and a narrative from a template, or free-text findings One standing question, kept up to date Runs Each morning for the day before, or when you ask for a day or range On a schedule or when you press Refresh now Good for "How many bookings came in yesterday and which are unanswered?" "Which hotel requests are still waiting?" A rolling digest on a busy set of chats runs behind the newest messages and says so. For the whole of a day, every message counted, use a period report. What a period report reads A report covers the chats you pick, up to 25 chats or groups, or All chats in the account. The period is whole calendar days in the report’s timezone, 00:00 to 24:00. Every text message sent inside the period is read; messages from before the period are used only as context, so a booking is reported in the day it was written, not the day it was confirmed. Every report states its own coverage, for example "Analyzed 1,284 of 1,284 readable messages across 23 chats." Analyzing every message is a claim about reading, not about finding: a request that nobody wrote down as a request is not in the report. Voice notes and media without a transcript are not read. The report says how many: "No transcript: 12 voice or media messages had no text and were not read." A report that stops early, at your credit limit, a time limit, or because you pressed Stop, is marked Partial and says how many messages remain. Continue builds the period again. Each record cites the messages it rests on. A record with no message inside the period is dropped before counting. Templates and what they count A template fixes what the report may say: which kinds of record exist, which statuses each can carry, and which totals are counted. Totals come from counting accepted records. The model never writes a total. Template Records Totals Executive daily report Bookings, complaints, requests Bookings confirmed, cancelled and unanswered; complaints open; requests open; possible duplicates; plus who on the team answered what Bookings and requests Bookings, requests Booking requests, confir