1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Spun Life, LLC ("Spun," "we," "us," or "our") governing your access to and use of the Spun platform, including the website at spun.com and the web application at web.spun.com (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Spun provides an AI-powered WhatsApp business inbox that enables users to manage WhatsApp conversations, automate replies, organize contacts, send broadcasts, and collaborate as a team - all through a web-based interface.

The Service integrates with WhatsApp through third-party providers and is not affiliated with, endorsed by, or sponsored by WhatsApp Inc. or Meta Platforms, Inc.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By using the Service, you represent that you meet these requirements. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

You must provide accurate, complete, and current information when creating an account.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

5. Subscription Plans & Payments

5.1 Free Trial

New accounts receive a 7-day free trial with full access to all features. No credit card is required to start a trial. At the end of the trial, your account will be downgraded unless you subscribe to a paid plan.

5.2 Paid Plans

Paid subscriptions are billed monthly through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis. Prices are listed in US Dollars and are subject to change with 30 days' notice.

5.3 Cancellation & Refunds

You may cancel your subscription at any time from your account settings.
Cancellation takes effect at the end of the current billing period.
We do not provide prorated refunds for partial billing periods.
Refund requests for exceptional circumstances may be submitted to [email protected].

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party rights.
Send spam, unsolicited messages, or bulk messages that violate WhatsApp's Terms of Service.
Transmit malware, viruses, or any harmful code.
Harass, threaten, or abuse other users or any third party.
Impersonate any person or entity.
Attempt to gain unauthorized access to the Service or its systems.
Use the Service for illegal activities, including fraud, phishing, or money laundering.
Scrape, data mine, or extract data from the Service in an unauthorized manner.
Circumvent any usage limits, rate limits, or access controls.

6.1 Prohibited Content

You may not use the Service to create, store, upload, transmit, or distribute any content that:

Contains nudity, pornography, or sexually explicit material.
Promotes violence, glorifies brutality, or depicts graphic violent acts.
Constitutes hate speech targeting any individual or group based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age, or any other protected characteristic.
Supports or promotes terrorism, violent extremism, or extremist ideologies.
Exploits minors (child sexual abuse material, CSAM) or promotes the exploitation of children in any form.
Encourages self-harm, suicide, or eating disorders.
Spreads disinformation, misinformation, or deceptive content likely to cause harm.
Violates animal welfare laws, including content depicting animal cruelty or trafficking.
Promotes or facilitates the sale of illegal drugs, weapons, or regulated substances.

Spun reserves the right to remove prohibited content, suspend or terminate offending accounts, and report to law enforcement authorities where required - without prior notice and without liability.

We reserve the right to suspend or terminate your account immediately if we determine, in our sole discretion, that you have violated these acceptable use policies.

7. WhatsApp Compliance

You are solely responsible for ensuring that your use of the Service complies with WhatsApp's Terms of Service and Business Policy. This includes, but is not limited to:

Obtaining proper consent before messaging contacts.
Respecting message sending limits and anti-spam policies.
Not using the Service to send prohibited content.

Spun is not responsible for any account restrictions, bans, or penalties imposed by WhatsApp as a result of your actions.

8. AI Features

The Service includes AI-powered features for message composition, auto-replies, transcription, and contact labeling. You acknowledge that:

AI-generated content may not always be accurate or appropriate.
You are responsible for reviewing and approving any AI-generated messages before they are sent.
AI features consume tokens from your plan's monthly allocation.
We may use third-party AI providers to process your requests.

9. Intellectual Property

The Service, including its design, code, features, and content (excluding user-generated content), is owned by Spun Life, LLC and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period.

You retain ownership of all content you create, upload, or manage through the Service.

10. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.

11. Third-Party Services

The Service integrates with third-party services, including messaging providers that connect with WhatsApp, Stripe, Google, and AI providers. Your use of these integrations is subject to the respective third party's terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party service.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from service interruptions.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPUN LIFE, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

15. Indemnification

You agree to indemnify, defend, and hold harmless Spun Life, LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

16. Termination

You may terminate your account at any time by contacting us or using the account settings.
We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice.
Upon termination, your right to use the Service ceases immediately.
Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

17. SMS Messaging Terms

If your organization enables SMS coaching tips through the Service:

SMS messages are sent to US recipients only through a registered 10DLC provider.
Recipients must give prior consent to receive SMS messages. It is your responsibility to ensure valid opt-in consent exists.
Recipients can reply STOP at any time to opt out. The system will honor this automatically.
Recipients can reply START to re-subscribe.
Message frequency depends on the delivery schedule configured on the tip group (typically 1–7 messages per week).
Standard carrier messaging rates may apply.
You must not use the SMS feature to send spam, unsolicited marketing content, or illegal content.

18. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware.

19. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Contact Us

If you have questions about these Terms, please contact us at:

Spun Life, LLC
Email: [email protected]
Website: https://spun.com